Exclusive Suite, Harbour View | View from room

Reviews of Pier 5 Hotel

4 out of 5
Pier 5 Hotel
Rendsburggade 5, Aalborg

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 536 reviews" "
Rating 8 - Good. 158 out of 536 reviews" "
Rating 6 - Okay. 55 out of 536 reviews" "
Rating 4 - Poor. 18 out of 536 reviews" "
Rating 2 - Terrible. 12 out of 536 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A splendid location right on the waterfront and steps from the city centre, cafes and shopping. Wonderful lobby and dining area and hi-fi with LP's to boot!
Stayed 3 nights in Dec 2023
Response from Reception on 26 Dec 2023
Dear Christopher,Thank you for your feedback we appreciate it. We are enjoyed your stay here. We hope to welcome you back again

10/10 Excellent

Achol, Tysons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property since October 2023. It’s my favorite place to stay in Aalborg. Great location, staff, rooms etc.
Stayed 1 night in Nov 2023
Response from Reception on 26 Dec 2023
Dear Achol , Thank you for your feedback, we appreciate it. We are happy to se you had a great stay here. You are a pleasure to have here aswell! We do hope to welcome you back again

10/10 Excellent

Achol ShuShu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this hotel since October 2023. The staff is amazing and great property. It’s feel like my home away from home.
Stayed 3 nights in Nov 2023
Response from Reception on 26 Dec 2023
Dear Achol , Thank you for your feedback, we appreciate it. We are happy to se you had a great stay here. You are a pleasure to have here aswell! We do hope to welcome you back again

10/10 Excellent

Nicholas Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from Reception on 12 Sept 2023
Dear Nicholas,Thank you for the great feedback!We are happy to read you overall have enjoyed yout stay at our hotel.We hope to see you another time

10/10 Excellent

Achol, Tysons

Stayed 1 night in Aug 2023
Response from Reception on 12 Sept 2023
Dear Achol,Thank you for the great feedback!We are happy to read you overall have enjoyed yout stay at our hotel.We hope to see you another time

10/10 Excellent

Emelie

Stayed 1 night in Jul 2023
Response from Reception on 19 Aug 2023
Dear Emelie,Thank you for the kind feedback - we greatly appreciate it!We are looking forwards for yout next stay!

8/10 Good

Paul

Stayed 1 night in Jul 2023
Response from Reception on 12 Sept 2023
Dear Paul,Thank you for the great feedback!We are happy to read you overall have enjoyed yout stay at our hotel.We hope to see you another time

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Spacious and clean, they even leave an umbrella in the room for you! Quiet rooms also with good location on the river.
Stayed 2 nights in Feb 2023
Response from Hanne Ejlertsen on 2 Aug 2023
Dear Steven.Thank you so much for your feed-back to us. We are so glad you enjoyed your stay. This July the umbrella unfortunatly has been needed!Have a nice evening.Beste regards, Pier 5 Hotel

10/10 Excellent

Steen

Travelled with family
Liked: Property conditions & facilities, room comfort
Great location, great hotel, amazing breakfast
Wonderful holistic sustainable hotel experience. The breakfast spread was the most amazing I've ever encountered in my 40 years of traveling.
Stayed 2 nights in Jun 2023
Response from Hanne Ejlertsen on 30 Jun 2023
Dear SteenThank you so much for your fantastic feed-back to us. This makes us so glad and we are very pleased - that you enjoyed your stay.Have a nice summer!Best regards, Pier 5 Hotel

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Receptionen on 29 Jun 2023
Kære Jan,Tak for din fine anmeldelse!Det glæder os at læse at du overordnet har nydt dit ophold her hos os!Vi håber dog at kunne byde dig velkommen en anden god gang.

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange but there is no safe in the room. Breakfast served between 0730 -0930 -ossed too early
Stayed 1 night in Jun 2023
Response from Reception on 17 Jun 2023
Dear Dan,Thank you for the feedback!It is correct that we do not have a safe in the rooms. This is after we have learned that our guests have not used them. After the renovation, we decided not to have the safe anymore. We do not inform when booking, there is a safe in the roomsWe apologize that it did not meet your expectations.But hope to see you another time

10/10 Excellent

Robert, Piedmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great location on the waterfront. Good breakfast buffet and pizza nights.
Stayed 2 nights in Jun 2023
Response from Hanne Ejlertsen on 14 Jun 2023
Dear RobertThank you so much for your feed-back - I am glad you enjoyed our Pizza-Night!Have a nice day - and see you soon back in Aalborg.Best regards, Pier 5 Htel

10/10 Excellent

Samatar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023
Response from Reception on 17 Jun 2023
Dear Samatar,Thank you for the feedback!We are looking forwards to your next stay here

10/10 Excellent

George

Stayed 1 night in Jun 2023
Response from Hanne Ejlertsen on 27 Jun 2023
Kære GeorgeTak for den dejlige anmeldelse. Den gør os rigtig glade.Med ønsket om en sommer - glæder vi os til igen at byde velkommen i Aalborg.Bedste hilsner, Pier 5 Hotel

10/10 Excellent

Timothy, Heaht

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in May 2023
Response from Reception on 25 May 2023
Dear Timothy,Thank you for the feedbackWe are looking forwards to your next stay here!

10/10 Excellent

Nigel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Clean, quiet, convenient, comfortable. Perfect for an overnight stay
Stayed 1 night in Apr 2023
Response from Sille on 8 Apr 2023
Dear Nigel, Thank you for your feedback, we appreciate it. We are happy to hear you had a great stay and found the hotel clean, quiet, convienient and comfortable. We hope to welcome you again. Best Regards Receptionist, Pier 5 Hotel

10/10 Excellent

Christoffer

Stayed 1 night in Dec 2022
Response from Sabrina - Receptionen on 18 Dec 2022
Kære Christoffer,Tusinde tak for din fine anmeldelse. Den sætter vi stor pris på. Vi håber at kunne byde dig velkommen en anden gang. Med venlig hilsen Sabrina, Receptionen, Pier 5 Hotel

10/10 Excellent

Achol, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at the hotel. Great staff and location. It’s walking distance to shops, cafes, bars etc. The waterfront is just next to the hotel. I will stay here again on my next trip to Aalborg.
Response from Sille on 2 Dec 2022
Dear Achol, Thank you for your feedback, we apprecite it. We are happy to hear you liked our staff and the location of the hotel. We are looking forward to your next stay. Best Regards, Reception, Pier 5 Hotel

10/10 Excellent

Achol, Houston

Liked: Cleanliness, amenities, property conditions & facilities
Nice, warm and very welcoming front desk staff. The property is right next to the water . It’s also close to shopping , restaurants etc.
Stayed 1 night in Oct 2022
Response from Mie - receptionen on 29 Oct 2022
Dear AcholThank you so much for you nice and warm words! We very are happy to have you here. Best regards

10/10 Excellent

Scott

Stayed 1 night in Sep 2022

6/10 Okay

Morten

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Receptionen on 2 Oct 2022
Kære Morten,Tusind tak for din fine anmeldelse du har givet os - det sætter vi stor pris på!Det er dejligt du overordnet har nydt dit ophold hos os.Vi håber at kunne byde dig velkommen en anden god gang

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, great location, friendly staff. Operates like a 5 star hotel. Great place to stay!
Stayed 2 nights in Sep 2022
Response from Mie - receptionen on 14 Sept 2022
Dear AprilThank you so much for the nice words and the five stars, we enjoyed having you here.Best regards from us at Pier 5

8/10 Good

Jess

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
42kr for a coke!!!!
42kr for a coke. Never seen anything like that in Denmark before.
Stayed 1 night in Sep 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Reception on 6 Sept 2022
Dear James,Thank you for the kind feedback.We are pleased to read you have enjoyed your stay at our hotel.We are looking forwards to your next visit

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and bright—few amenities but the price reflects this. Great location. Parking is 110DKK per day. Nice bar and the most lovely staff. I would stay again.
Stayed 3 nights in Aug 2022
Response from Sille on 6 Sept 2022
Dear Amanda, Thank you for your feedback we apreciate it. We're happy to hear you liked our hotel and think the price reflects the amenities. The parking isn't ours so we can't change the price. God you liked our bar and staff. We hope to welcome you again. Best Regards Reception Pier 5 Hotel

4/10 Poor

erik

Business traveller
Liked: Cleanliness, property conditions & facilities
Noisy noisy
My room was situated down the hall from reception. The hallway serves as an amplifier for all sounds coming from the area- and even during night it can be quite noisy. On top of this deliveries take place right out side this room. Think 7 o'clock loud voices and delivery trolleys on cobble stone. On the bright side the rooms are clean and interior suitable for the price. But not for me.
Stayed 1 night in Aug 2022
Response from Receptionen on 4 Sept 2022
Dear Erik,Thank you for the feedback you have given us. We are sorry to hear you heard a lot of noises from the hallway. You were welcome in the receptionen, we would of couse help with this problem.We are looking forwards to seeing you another time

8/10 Good

Finn

Stayed 1 night in Aug 2022
Response from Reception on 16 Aug 2022
Kære Finn, Tak for den flotte anmeldelse du har givet os - det er vi glade for! Det er dejligt du har nydt dit ophold hos os. Vi ser frem til en anden god gang!

6/10 Okay

Shannon

Travelled with group
Liked: Cleanliness
Travelling internationally not everyone has access to sms texts so why would the hotel send messages to my phone and then give me attitude about it? "You have an Amerixan phone so you didnt getbour message ". No, I have a CANADIAN phone. We got put in the back and when I asked to be moved she said I requested rhe back. No, I requested twin beds. We were by all the covid quarantine rooms too. They were not very accommodating.
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception staff, helped with the tech/phone app issues- thank goodness for nice people and alternatives to the internet/machine “progress”
Stayed 1 night in Jul 2022
Response from Reception on 16 Jul 2022
Dear, Thank you for the kind feedback you have given us! We are happy to read you enjoyed your stay and was pleased with the service you had We hope to welcoming you another time

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free bottled water
Stayed 1 night in Jul 2022
Response from Receptionen on 5 Jul 2022
Dear Dale, Thank you for the feedback you have given us We are looking forwards to seeing you another time

10/10 Excellent

lene

Stayed 1 night in Jun 2022
Response from Receptionen on 2 Jul 2022
Kære Lene, Tak for den super flotte anmeldelse du har givet os - det sætter vi stor pris på! Det er så dejligt at vide du har haft et godt ophold og en god oplevelse hos os. Vi håber at kunne byde på flere gode ophold i fremtiden

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room on backside. Great location in the middle of everything. Good breakfast. Be sure to eat at Hos Henius !
Stayed 2 nights in Jun 2022
Response from Hanne Ejlertsen on 29 Jun 2022
Dear Roxanne. Thank you so much for your review. We are so glad you enjoyed your stay - and yes - Hos Henius is a perfect little danish restaurant with "Danish smørrebrød" just 2 min walk from us. Have a nice summer. Best regards, Pier 5 Hotel

10/10 Excellent

Agata

Stayed 2 nights in Apr 2022
Response from Hanne Ejlertsen on 4 May 2022
Kære Agata. Tak for den dejligt feed-back. Skønt det har været et godt ophold - vi vil glæde os til igen at byde velkommen i Aalborg. Hav en dejlig aften. Bedste hilsner, Pier 5 Hotel

6/10 Okay

Harald

Stayed 1 night in Apr 2022
Response from Hanne Ejlertsen on 17 Apr 2022
Kære Harald Tak for din feedback til os. Jeg håber det har været et godt ophold - vi siger tak for besøget og håber vi snart kan sige velkommen tilbage. Bedste hilsner, Pier 5 Hotel

10/10 Excellent

Ulrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Har boet der mange gange og det er altid en fornøjelse.
Stayed 1 night in Jan 2024
Response from Receptionen on 10 Jan 2024
Kære Ulrik,Tusind tak for din flotte anmeldelse du har givet dig tid til at give os - det sætter vi stor pris på! Hvor er det skønt at læse at du har nydt opholdet og du overordnet har været tilfreds - og du kan tro vi også nyder dit selskab her på hotelletVi ser frem til dit næste besøg!

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sille on 6 Jan 2024
Kære Michael, Mange tak for din feedback. Vi håber at kunne byde dig velkommen igen.Venlig hilsen Receptionen, Pier5 Hotel

6/10 Okay

Thilde

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Receptionen on 26 Dec 2023
Kære Tilde,Tusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi ser frem til at byde dig velkommen en anden god gang

8/10 Good

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roen sænker sig ved ankomst
En vidunderlig ro er det første som rammer en når man ankommer. Alt foregår i et tempo hvor man bare føler sig velkommen og hjemme. Lækker morgenbuffet - og det første hotel blandt mange jeg har oplevet, hvor man rent faktisk kan lave bacon og æg som det skal laves - sprødt og lækkert.
Stayed 1 night in Dec 2023
Response from Receptionen on 26 Dec 2023
Kære Ole,Tusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi ser frem til at byde dig velkommen en anden god gang

10/10 Excellent

Lars

Stayed 2 nights in Nov 2023
Response from Receptionen on 26 Dec 2023
Kære Lars,Tusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi ser frem til at byde dig velkommen en anden god gang

8/10 Good

Lotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skønt ophold med flot service og søde værter
Stayed 1 night in Dec 2023
Response from Receptionen on 26 Dec 2023
Kære Lotte,Tusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi ser frem til at byde dig velkommen en anden god gang

8/10 Good

Mark Seppo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Reception on 26 Dec 2023
Dear Mark,Thank you for your feedback we appreciate it. We are enjoyed your stay here. We hope to welcome you back again

4/10 Poor

Thyge

Stayed 1 night in Dec 2023
Response from Receptionen on 11 Dec 2023
Kære Thyge,Tusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi ser frem til at byde dig velkommen en anden god gang

10/10 Excellent

Lis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Receptionen on 11 Dec 2023
Kære Lis,Tusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi ser frem til at byde dig velkommen en anden god gang!

10/10 Excellent

claus

Stayed 1 night in Dec 2023
Response from Receptionen on 11 Dec 2023
Kære Claus,Tusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi ser frem til at byde dig velkommen en anden god gang!

10/10 Excellent

Hanya Hijran

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Reception on 26 Dec 2023
Dear Hanya,Thank you for your feedback we appreciate it. We are enjoyed your stay here. We hope to welcome you back again

10/10 Excellent

Mariah Rothmann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk hotel
Virkelig et lækkert og meget flot hotel. Servicen er i top og de sødeste medarbejder - kan varmt anbefale dette hotel
Stayed 1 night in Dec 2023
Response from Receptionen on 26 Dec 2023
Kære Mariah,Tusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi ser frem til at byde dig velkommen en anden god gang

8/10 Good

Marco

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Tolles Zimmer
Stayed 1 night in Dec 2023
Response from Reception on 26 Dec 2023
Dear Marco,Thank you for your feedback we appreciate it. We are enjoyed your stay here. We hope to welcome you back again

10/10 Excellent

Steffen Bruun

Stayed 1 night in Dec 2023
Response from Receptionen on 11 Dec 2023
Kære Steffen,Tusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi ser frem til at byde dig velkommen en anden god gang

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eneste minis er at det er svært at gennemskue om morgenmad er inkluderet i opholdet. Søgte efter ophold med morgenmad inkluderet men det viste sig ikke at være en del af prisen. Virkelig søde ved børnene.
Stayed 1 night in Dec 2023

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Juletur
Stayed 1 night in Nov 2023
Response from Receptionen on 11 Dec 2023
Kære HenrikTusind tak for din super fine anmeldelse - det sætter vi stor pris på!Hvor er det skønt at læse du overordnet har nydt dit ophold her hos os.Vi håber at I havde en god juletur - og så ser frem til at byde dig velkommen en anden god gang