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Reviews of Art Hôtel Rochecorbon

4 out of 5
Art Hôtel Rochecorbon
19 Quai de la Loire, Rochecorbon, Indre-et-Loire

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 101 reviews" "
Rating 8 - Good. 40 out of 101 reviews" "
Rating 6 - Okay. 10 out of 101 reviews" "
Rating 4 - Poor. 7 out of 101 reviews" "
Rating 2 - Terrible. 5 out of 101 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

8.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is shut
I arrived at 11pm on Saturday for a 1 night stay to find the hotel shut up and nobody answering at reception . I waiting for 30 mins and still nobody arrived so I had to find an alternative . Very inconvenient
Stayed 1 night in Sep 2023

4/10 Poor

sergey

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
it was 2 couples in our party upon arrival we were offered rooms. at the annex. what was never mentioned that annex is former security guards house next to the property gate on very busy street. first floor room smelled like vine cellar, second room was on second floor with only spiral staircase access 1.5 ft. wide. try to take your 45 pound suitcase there!?? we declined this room right away and were offered two rooms on the third floor (clerk conveniently forget to mention to us that it's mansard) and demanded extra Euro 35 per room per night – three nights = E210. We just drove all day and we accepted. 10 minutes later my partner told me that AC in his room isn’t working-one more move. On the side note: how hotel can get 4 stars without central AC? All rooms had small split unit. When we came back to hotel next day we realized that in my partners room is unbearably hot even AC was set on 70. One more move. Front desk staff don’t or barely speaks English to the level that we were forced to ask her to call someone who speaks. One more thing. Hotel has Tesla Supercharger on the property = cars in and out at any time, sometime with loud music, but there no one at front desk after 10 pm= no good night sleep.

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not a 4 star - far from it. It is in dire need of work. Due to confusion between Expedia and hotel we were given a room in the annex section of the hotel - the rooms stank - they were damp and musty. We refused to stay in them. We were then given rooms in the hotel at extra cost. There is no hotel reception from 9.00pm to 7.00am and I believe we were the only people staying in the whole hotel. We asked for food and ordered omelettes which were undercooked and served with a salad that had seen better days and part of it looked like it had been frozen. The receptionist cooked them and gave them to us one at a time, so we didn’t even eat together. We had to eat them on our laps in the bar on sofas as the restaurant was closed. I do not recommend this hotel.
Stayed 1 night in Jul 2023

6/10 Okay

Valery

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful hotel
Stayed 2 nights in Jun 2023

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for exploring the Loire Valley.
Stayed 3 nights in May 2023

4/10 Poor

Reinhard, Manorville

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our 2 night stay was a fiasco. 1. the beams in the room were so low we kept hitting our heads, We were told to be careful and laughed at. 2. sat outside to have drinks it took 20 minutes for them to find no Compari then rudely asked So what do you want? 3. because we complained of the beams they were nice enough to change rooms to a larger one across the hall but never texted or called to inform us. At midnight we find a note on the bed with key for other room. Moving our belongings across the door slammed shut with key in the light activation unit. That is when the real problems staarted NO ONE is on premises phone has only fire and police and reception {with no living person there}. With luck the first key had a number and person answered and said they would be there in 10 minutes. We waited 30 minutes in the room and finally I went down and there was said person standing at reception. Silly me but I would have thought she would have come up to the room. We asked for manager or owner, owner lives in another country, so no one to help move suitcases or speak to in English. 4. In the am 2 people I assumed the mgr. and our check in person were waiting. They could do nothing but refund the drinks and told us to contact Expedia. We feel if we were told of the accommodation they were making earlier we would have come and handled the move in the early evening not at midnight. Our selection of this hotel fit our criteria for a castle stay, location and a 4 star rating. not a 4 *
Stayed 2 nights in Sep 2022

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful and unique building done out in a unique monochrome style. There is no evening dining so a trip out is necessary. Pleasant area. Not the best value for money for thefacilities available.
Stayed 1 night in Jul 2022

10/10 Excellent

Etienne

Business traveller
Liked: Cleanliness, staff & service
Calm, nice and cosy
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Seen better days?
Told AFTER we checked in that there was no chef. Room was very dark with poor lighting not helping the mostly black room decor - like something from an adolescent boys fantasy. Very soft, low bed difficult to get in and out of. Furniture worn and chipped, grouting on bathroom floor discoloured. Limescale stains showing white on the black toilet spoke volumes. Would not stay here again. Surprised at the red Michelin 2019 sticker on the front door. Receptionist served breakfast as other staff had not turned up.
Stayed 1 night in May 2019

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
Nice place to stay! Modern interior design was a good choice. Rooms are comfortable with an amazing bathroom. Only downfall was lack of in room refrigeration. We visited in July and would've liked to keep add'l water cool. Otherwise a beautiful hotel with friendly staff and a lovely terrace.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
lovely hotel, modern design and antique castle!
Stayed 1 night in Aug 2017

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish and clean hotel
Pros: good hotel, pleasant location, friendly and attentive staff. Cons: not located in Tours Centre with nearby restaurants.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a short stay
Lovely hotel for a short stay along the Loire. The staff are exceptional. even though the hotel does not have a restaurant you are only a 45 minute walk to the center of Tours.

8/10 Good

Paul, Tunbridge Wells

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Style over substance
It looks like a small chateau overlooking the Loire, although we stayed in one if the 8 satellite pavilions, only using the main building for breakfast - a rather expensive continental breakfast, incidentally. Our room looked gorgeous, in art hotel style. Black and white. A round bed. Mood lighting. Great decor. Even a separate sitting room. But the bed was not that easy to get in or out of, although comfortable once in situ. The fabulous shower didn't have a shelf, or anywhere to put anything. Indeed, there was hardly any shelf space in the bathroom. And our room had litle natural light. We got a good deal through Expedia, but the standard tariff seems expensive. Unlikely to return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with some issues
Stayed 2 nights. Quiet location just outside Tours. In general a few things that bothered us: no safe in the room; reading lights located at about 6 ft night - I like to read late but it was impossible as light bothered my spouse. Also there were a few guests at the hotel and 1st day we were the only 2 people at breakfast. It was supposed to be a breakfast buffet but they did not bothered so we had to ask for every item we wanted and each was brought in limited quantities, I.e. asked for cheeses- brought 2 small slices for each person, etc. These were served by hotel receptionist apparently the only person at the hotel except someone in the kitchen. Brought coffee and left, it turned out that coffee was lukewarm, so we had to find her to request fresh hot coffee. Though next morning when they had more hotel guests buffet breakfast was OK, and there was a server. Front desk was helpful with dinner reservations nearby as hotel doesn't have a restaurant.

10/10 Excellent

Stephanie, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The hotel is beautiful - bright lovely - people were so helpful and accommodating - set back from the road - beautiful views - great breakfast in the morning..i can't say enough wonderful things about this hotel - the rooms were huge - the showers great..i definitely recommend this hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Excellent Staff
Absolutely no complaints other than there is no restaurant in the hotel itself.

10/10 Excellent

Chris, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location Near The River
The hotel was clean, conveniently located near the river and just 3 kilometers form the city center of Tours. Nearby in either direction out of the hotel are wineries where you can do some wine tastings. Also, right out from the front of the hotel across the street is a park and the river which has a path where you can bike, walk or run. The staff where very friendly and helpful and assisted us with directions, information and making reservations at restaurants. We stayed in a superior room which had plenty of space and a reasonable sized bathroom. I would highly recommend this hotel and will stay their again the next time I am in Tours.

2/10 Terrible

Edgar

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

ana

Stayed 2 nights in Aug 2023

10/10 Excellent

PHILIPPE

Stayed 1 night in Sep 2022

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Gérald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Frédérique

Liked: Cleanliness, property conditions & facilities, room comfort
Le cadre, mais...
Cadre magnifique avec une très belle déco. N'arrivez surtout pas après 21 h, il n'y a plus d'accueil. De plus notre réservation n'était pas enregistrée. Le dommage a été réparé et nous avons été surclassé dans une chambre au chateau. Pas de room service non plus le soir. Chambre confortable sous les toits, literie correct, par contre aucune pression d'eau sur la douche
Stayed 1 night in Aug 2022

10/10 Excellent

Pascal

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Très beau cadre
Très bien, très beau cadre, mais stricte sur les horaires (fermeture de l'accueil à 21h00) et climatisation bruyante dans la chambre.
Stayed 1 night in Jul 2022

6/10 Okay

Arve

Stayed 1 night in Jul 2022

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très propre. Bel établissement. Localisation de choix. Déco inutilement exubérante. Pas de douche dans la suite et un bain peu pratique.
Stayed 1 night in Jun 2022

10/10 Excellent

thibault

Stayed 1 night in Apr 2022

10/10 Excellent

phillippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique hôtel-château des bords de Loire.
Séjour non prévu à l'origine mais qui fut en fait fort agréable! L'hôtel est magnifiquement décoré avec goût et matériaux de qualité; les chambres sont spacieuses, grandes, bien agencées et bien pourvues en accessoires. L'accueil est irréprochable, le personnel étant attentionné et courtois. Le petit-déjeuner se fait dans une belle pièce, avec du choix pour tous entre les charcuteries, fromages, céréales, fruits, viennoiseries, pains... PARFAIT !!! Honnêtement, cette halte à l'improviste nous a vraiment et agréablement satisfaits. Il est évident que nous y reviendrons !
Stayed 1 night in Dec 2021
Response from La direction on 30 Dec 2021
Cher Monsieur, Nous vous remercions d'avoir pris le temps de partager votre expérience et pour vos compliments. Nous veillons constamment au bien être de nos clients et nous sommes heureux que vous l'ayez apprécié. Au plaisir de vous recevoir lors de votre prochain passage en Touraine pour une recharge de votre Tesla ou visiter notre région !

4/10 Poor

catherine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A fuir !
chambre 3 pavillon : sentait la moisissure, chasse d'eau cassée ( visiblement l'hôtelier était déjà au courant mais reloue la chambre...), quand vous prenez une douche,: la salle de bain était inondée. La déco n'est qu'une façade. Bref, une honte pour un 4 étoiles. J'attends toujours que la direction me rappelle pour un geste commercial
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait !
Excellent séjour, nous avons pris une suite superbe (spacieuse, propre et déco parfaite) avec balcon. Je recommande cet hôtel à 100%.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Très sympa
Séjour agréable, bel endroit, bien situé ! Attention propreté chambre (draps/toilettes) et couverts. Petit-déjeuner à muscler pour un hôtel 4 étoiles...
Stayed 2 nights in Jul 2021

2/10 Terrible

Michèle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Grande déception vu le prix demandé. Pas de vue, déco kitch de mauvais goût, face au camping bruyant mais où l'ambiance semble être à la fête, petit déjeuner du niveau d'1 f1, photos mensongeres, ne vaut pas le tiers du prix demandé. A éviter.
Stayed 2 nights in Jul 2021

8/10 Good

Franck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dommage
Un établissement très beau et un gros coup de coeur pour la décoration de la chambre. Malheureusement la climatisation en mode chaud ne fonctionnait pas et la chambre était très froide. Nous avons eu une autre chambre qui, pour moi, était très inférieure à celle que j'ai payée à la réservation. Plus petite et avec un matelas très mou. J'ai été vraiment déçue du changement. La 2ème chambre n'est pas indiquée sur le site.
Chambre1
Sdb1
Salon1
Chambre2
Stayed 1 night in Oct 2020

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Séjour rapide mais très agréable comme d’habitude. Chambre de qualité, et service irréprochable.
Stayed 1 night in Sep 2020
Response from Pauline P. on 17 Sept 2020
Cher Anthony, Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous avons été ravis de vous recevoir de nouveau et sommes particulièrement heureux de lire que notre qualité de service est à la hauteur de vos attentes. A très bientôt à l’Art Hôtel, nous vous adressons nos sincères salutations. Excellente journée, Bien cordialement,

10/10 Excellent

PW, Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons apprécié le design original et le confort exceptionnel de l’hôtel. La guinguette et le parc de jeux d’en face offrent la possibilité de manger et de passer un moment de détente en plein air.
Stayed 1 night in Aug 2020
Response from Pauline P. on 17 Sept 2020
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous avons été ravis de vous recevoir et nous sommes particulièrement heureux de lire que vous appréciez la décoration et le confort de notre maison "exceptionnel". Nous espérons vous accueillir à nouveau très bientôt à l’Art Hôtel, nous vous adressons nos sincères salutations. Excellente journée, Bien cordialement,

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Pauline P. on 17 Sept 2020
Cher Monsieur, Nous vous remercions d'avoir pris le temps de partager votre expérience et de nous avoir noté aussi bien ! Nous espérons vous accueillir à nouveau très bientôt à l’Art Hôtel, nous vous adressons nos sincères salutations. Excellente journée, Bien cordialement,

8/10 Good

Sébastien

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bien, mais...
Une seule note negative, le chauffage par soufflerie, trop present.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Style moderne dans bâtiment ancien Proprete ........
Stayed 2 nights in Feb 2020

8/10 Good

VINCENT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel établissement
Très très bel établissement agréable et confortable Bel accueil et personnel agréable Petit bémol sur le prix du petit déjeuner
Stayed 1 night in Jan 2020

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le choix de cet hôtel à été fait grâce au super chargeur de Tesla et nous le regrettons pas. Nous sommes arrivés très tard, nous avons été attendu, on nous a proposé un repas à nous réchauffer à la vapeur nous avons choisi qq chose de lègé bio et parfaitement servi. Les chambres sont parfaites Nous reviendrons sans hésiter lors d’un prochain déplacement.
Stayed 1 night in Jan 2020

4/10 Poor

YVES

Disliked: Cleanliness, room comfort
Passez votre chemin
Passez votre chemin, nous avons écourté le séjour de 2 nuits à 1 nuit.Noir c'est noir, murs noirs, cuvette WC noire, douche noire, mouches mortes sous la couverture, de nombreuses araignées derrière la tête de lit découvertes au moment de brancher le chargeur de téléphone. Pendant la nuit toutes les 5 minutes une vibration se déclenchait qui venait d'un appareil à éloigner les rongeurs. On n'était pas dans le bâtiment principal mais dans une annexe en rez de jardin avec une toute petite fenêtre. Pour terminer j'ai donné ma carte d'identité qu'ils ont oublié de me rendre et je l'attends toujours dans ma boite aux lettres malgré de maintes relances. Visiblement il manque du personnel compétent dans cet hôtel. Dommage pour cette belle propriété.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Très bon accueil Très bel hôtel
Stayed 1 night in Jun 2019