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Reviews of NH Ourense

4 out of 5
NH Ourense
Calle Celso Emilio Ferreiro 24, Ourense, Ourense

Reviews

9.2

Wonderful

Rating 10 - Excellent. 120 out of 196 reviews" "
Rating 8 - Good. 64 out of 196 reviews" "
Rating 6 - Okay. 8 out of 196 reviews" "
Rating 4 - Poor. 1 out of 196 reviews" "
Rating 2 - Terrible. 3 out of 196 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
But you need to walk one block from parking
Stayed 1 night in Mar 2024
Response from Dear customer, on 17 Mar 2024
Dear customer,First of all we would like to thank you for choosing us for your stay in the city. We are happy to know that you enjoyed your stay with us.We hope to welcome you again very soon.All the best, NH Ourense

10/10 Excellent

Dennis, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Dpto. Reception on 22 Jan 2024
Dear Guest, Thank you so much for your information and your kindly words about our hotel and Staff. We hope to see you soon in Ourense.

10/10 Excellent

Carlos

Stayed 4 nights in Oct 2023
Response from Dpto. Recepción on 6 Nov 2023
Estimado huésped, Muchísimas gracias por su puntuación en Expedia.Esperamos verle pronto de nuevo por la ciudad de Ourense y nuestras instalaciones.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little cation, the raking was convenient, breakfast was worth the cost. Hotel decor was dated but overall comfortable eatable.
Stayed 2 nights in Oct 2023
Response from NH Ourense on 23 Oct 2023
Dear Customer,Thank you for valuing us. We take your comments into account to continue improving. Best regards

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof-top bar. Great view over the city.
Stayed 2 nights in Sep 2023
Response from NH Ourense on 30 Sept 2023
Dear Guest, First of all we would like to thank you for choosing us for your stay in the city. Thank you very much for taking a moment to value us and share your experience.We are happy to know that you have enjoyed your stay with us.We hope to welcome you again very soon.Regards

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love NH hotels.
Response from Dpto. Recepción on 12 Sept 2023
Estimado huésped, Muchas gracias por sus palabras y amables comentarios sobre nuestro hotel e instalaciones.

10/10 Excellent

Benigno, Caracas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Un buen hotel en Orense. Cerca de todo. El desayuno es muy bueno y completo. Solo el gimnasio no califica como gimnasio y las habitaciones son algo pequeñas.
Stayed 6 nights in Aug 2023
Response from Dpto. Calidad on 18 Aug 2023
Estimado huésped,, Muchas gracias por su puntuación y por sus palabras sobre nuestras instalaciones y servicio. Tenemos en cuenta sus palabras sobre nuestro gimnasio para futuras mejoras. Esperamos sorprenderle en un futuro cercano. Quedamos a la espera de su próxima visita a Ourense.

10/10 Excellent

Jesus

Stayed 4 nights in Jun 2023
Response from Sofía Folgar on 12 Jun 2023
Estimado huésped, Muchísimas gracias por su puntuación sobre nuestro hotel e instalaciones. Esperamos verle pronto de nuevo por la ciudad de Ourense.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the old center
Stayed 2 nights in May 2023
Response from NH OURENSE on 31 May 2023
Dear customer,We are pleased that you had a good stay at the hotel. We look forward to welcoming you again soon.Best regards NHOurense

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NH Ourense - great hotel for stay in Ourense
Used this hotel for a business trip. Hotel had parking although this was 100 metres up the road from the hotel (a bit awkward if you are on your own as you need a code to get into the parking lot - worth ringing in advance, parking outside the hotel is very restricted). Service was very good and the rooms were very clean and modern. Breakfast was in the basement level but had good choice. The hotel is surrounded by some very good bars and restaurants, all offer food and drink at very good prices, so no need to eat in the hotel. I would definitely stay here again for either a business or personal trip.
Stayed 1 night in May 2023
Response from Dear customer on 19 May 2023
Dear customer,We want to thank you for choosing us as your preferred hotel. We are glad that you enjoyed your stay and rate us in a very possitive way. We hope to see you again very soon.Best Regards.-NH Ourense

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel. The lobby decor is pretty dated but it’s a nice location, and had a nice firm but comfy bed, lots of pillows and towels, and very good air conditioning which we needed during an unseasonable heat spell.
Stayed 1 night in Apr 2023
Response from Departamento de Recepcion on 19 Apr 2023
Dear Guest, We thank you for your comment, we hope to see you again very soon. Best regards NH Ourense

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from nh ourense on 5 Dec 2022
Estimado huésped, Muchas gracias por su puntuación y amables palabras sobre nuestro hotel. Esperamos verle de nuevo pronto por la ciudad de Ourense.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. This was just an overnight stopping place for us on route to Portugal so we didn't explore the area or dining.
Stayed 1 night in Sep 2022
Response from Reception Department on 8 Sept 2022
Dear Guest, Thank you so much for your rate and your words about our hotel. We hope to see you in a nearest future.

10/10 Excellent

Susana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were extremely friendly and helpful. And they spoke English. Also, the hotel is well situated in the main part of the city with access to all the best stores, parks, shops and the best restaurants! Bring your walking shoes and enjoy !
Stayed 3 nights in Jun 2022
Response from Sofía Folgar Reception Department on 17 Jun 2022
Good Morning, Thank you very much for your feedback. We are happy you really liked our hotel, highlighting our situation and the professionalism of our staff, that works hard to make you feel at home. We hope you decide to come back soon to Ourense! Yours faithfully,

10/10 Excellent

Thomas

Stayed 3 nights in Jun 2022

2/10 Terrible

Begona

Stayed 2 nights in May 2022
Response from NH Ourense on 11 May 2022
Estimada Begña, Muchas gracias por compartir su experiencia. Lamentamos que su estancia no haya sido de su agrado. Un saludo,

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do offer a parking garage which is secure, for a price per night, and is only a block away.
Stayed 1 night in Mar 2022
Response from NH Ourense on 8 Mar 2022
Dear guest, First of all, we would like to thank you for spending your time in writing us a comment. We are pleased to read that our parking service has reached your expectations. We hope to see you again soon, NH Ourense.

6/10 Okay

Aislinn

Travelled with partner
Liked: Cleanliness, staff & service
Property was in a good location.20 min walk to station and 15 min walk to townhall. Lobby is impressive. We booked a double bed, but unfortunately got 2 single beds pushed together. We requested a room with a view, and got a window looking onto a wall. Unfortunately the roof top terrace was closed, not sure why though. We enjoyed the hot tub and sauna, although when originally booking via ebookers did not realise it was an extra charge! Did request tea making facilities for the room as they are not standard which was easily accommodated. Result!! Overall not a bad stay, although not sure it was worth the price?
Stayed 1 night in Feb 2022
Response from NH Ourense on 3 Mar 2022
Dear guest, First of all, we would like to thank you for sending us a comment. We are very happy to read that the you liked the location of our hotel and that you enjoyed our sauna. We are very sorry for the incovenients about the room, and we would like to inform you that the rooftop of our hotel is only opened in summer season. We hope to have you in our hotel again, NH Ourense.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy easy stay
Friendly and helpful staff. Well located hotel in the center. Comfortable room.
Stayed 1 night in Jan 2022
Response from NH Ourense on 31 Jan 2022
Dear costumer, We would like to thank you for your lovely review. It was a pleasure to have you in our hotel. We hope to have you again. Regards,

10/10 Excellent

hector hernandez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Dec 2021
Response from Dpto. Recepción on 31 Dec 2021
Estimado huésped, Muchísimas gracias por su puntuación en Expedia.com Esperamos verle pronto de nuevo por la ciudad de Ourense.

10/10 Excellent

Thierry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Ourense centre
Excellent hotel in the centre of Ourense, near restaurants. Easy parking (in the street) and great facilities, including a rooftop terrace.
Stayed 1 night in Oct 2021
Response from Reception Department on 11 Oct 2021
Dear Guest, Thank you so much for your opinion and your rate on Hoteles.com We are waiting for your next visit.

8/10 Good

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy limpio y bien presentado, el aparcamiento está fuera de las instalaciones y cobran por noche, cuando en la página de reserva esté puesto el filtro de “incluye parking”, las toallas deben ser reemplazadas, ya acusan cierto uso
Stayed 2 nights in Sep 2021
Response from Dpto.Recepción on 1 Oct 2021
Estimado huésped, Muchísimas gracias por su puntuación y amables palabras sobre las instalaciones. Tenemos en cuenta el detalle de las toallas, informarle que se está haciendo en efecto. Muchas gracias, Esperamos verle pronto de nuevo por la ciudad de Ourense.

10/10 Excellent

Peter

Stayed 1 night in Jun 2021
Response from NH Ourense on 3 Jul 2021
Dear Peter, Thank you for taking the time to share your opinion on NH Ourense with the Expedia community. All of us at NH are committed to making our clients comfort our number one priority. We hope to continue being a part of your travels. Kind regards, NH Ourense

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in nice area of town
our first time staying in NH hotel, the service and friendly staff was very welcomed Our front of house staff gave us great information and always had a smile and hello when we went by.
Stayed 2 nights in Jun 2021
Response from Reception Department. on 26 Jun 2021
Dear Guest, Thank you very much for your words about our facilities and especially about our staff. We hope to surprise you again in future stays in Ourense.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofia a receptionist is super attentive, sweet and helpful. The hotel was clean and pretty accessible (elevators, bathroom is wheelchair accessible etc) the hotel provides termas packs and gave us waters for the road.
Stayed 2 nights in Mar 2021
Response from Quality Department on 4 Apr 2021
Thank you so much for your feedback. We will inform our Staff about your kind words. We hope to see you again in the near future. Do not hesitate to contact us for future bookings. Thank you again. Yours Faithfully,

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Sofía Folgar , Dpto. Recepción on 29 Oct 2020
Estimado Huésped: Muchísimas gracias por su puntuación. Esperamos verle pronto de nuevo por nuestras instalaciones.

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ok!
The hotel is very well located, breakfast ok, parking, friendly staff.
Stayed 1 night in Oct 2020
Response from NH Ourense on 24 Oct 2020
Dear Sebastian, Thank you for your comments. We are glad that you enjoyed your stay with us. We hope to see you in your next visit to the city. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Recepción on 11 Mar 2020
Muchas gracias por valorar nuestro hotel, nos alegramos de que se haya sentido a gusto durante sus días de descanso. Reciba un afectuoso saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from NH Ourense on 12 Jan 2020
Estimado cliente, Muchas gracias por otorgarnos la máxima puntuación. Nos alegramos de que haya disfrutado de su estancia con nosotros. Un cordial saludo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fui con mi pareja y estuvimos dos noches. Todo ha sido estupendo: El check-in rápido y el personal de recepción muy amable, el desayuno variado y el personal ha estado super atento y reponiendo todo al momento. Además nos hicieron “upgrade” a una suite gratis con cama king size y bañera de hidromasaje. Al llegar a la habitación también había unas chocolatinas y botellas de agua. Igualmente, nos han dado unas botellas de agua al hacer el check out con una nota para felicitarnos las fiestas de Navidad, un bonito detalle que no esperábamos. El único “pero” que hemos encontrado es el vino que se ofrece en el minibar de la habitación. Es una botella de Rioja que al ser barata (5’50€) decidimos probarla y la verdad es que el vino era bastante malillo. Entiendo que por ese precio no iba a ser de gran calidad pero como sugerencia ofrecería un vino un poquito mejor aunque supusiese subir un poquitín el precio ya que la habitación, el hotel y la ocasión lo merece. Muchas gracias por todo! Si volvemos a Ourense repetiremos.
Stayed 2 nights in Dec 2019
Response from NH Ourense on 11 Dec 2019
Estimado huésped, Muchas gracias por tomarse unos minutos para puntuar nuestro hotel. Le agradecemos sus amables palabras, así como la nota que nos otorga. En NH Ourense creemos que los pequeños detalles son los que marcan la diferencia, por eso nos esforzamos en sorprenderles cada día. Estaremos encantados de volver a recibirles si visitan de nuevo la ciudad. Un afectuoso saludo de todo el equipo de NH Ourense

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from NH Ourense on 4 Dec 2019
Estimado Pedro, Muchas gracias por su puntuación. Nos alegra saber que en su estancia con nosotros se ha sentido a gusto. Reciba un afectuoso saludo,

8/10 Good

Lori, Colorado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean although the carpets in the hallway look a bit worn. Lobby area looks stylish and updated. Rooftop bar has a contemporary design. Comfortable beds and pillows. Slept well here. Nearby parking
Stayed 1 night in Oct 2019
Response from Front Desk Department on 7 Oct 2019
Dear Lori, Thank you very much for choosing NH Ourense. Furthermore, we would like to thank you for sharing your opinion at Expedia. We are very glad to hear that our Hotel and facilities were according with your expectatives. The entire team of NH Ourense remains at you full disposal for whatever you may need. We are looking forward to welcome you as soon as possible. Best wishes

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent especially the staff . Food is amazing. Weather in September was very nice .
Stayed 1 night in Sep 2019
Response from Front Desk Department on 10 Sept 2019
Dear guest, First of all, we would like to thank you for choosing NH Ourense for your stay in the city. Furthermore, we would like to thank you for sharing your recent stay at Expedia. We are very glad to hear that our Hotel and staff were according with your expectatives. We will communicate your impressions to our proffesional team, because it is our way to keep improving :) We are looking forward to welcome you again. Thank you very much. Best wishes

10/10 Excellent

KB

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, amazing staff, we stayed 2 nights with a large group (including kids) and the hotel was extremely friendly and caring. We enjoyed our time here.
Stayed 2 nights in Jul 2019
Response from NH Ourense on 8 Jul 2019
Dear guest, We are very grateful for your opinion. Thank your for sharing your experience in the expedia site. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from NH Ourense on 15 Jun 2019
Dear guest, We would like to thank you for giving us the maximum rate. We are happy that you enjoyed your stay in our hotel and hope to see you again when you came to the city. Best regards.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Recepcion Department. on 13 Jun 2019
Estimado Jake, Quisiéramos agradecerle la confianza depositada en NH Ourense para su estancia en la ciudad. Muchas gracias por emplear parte de su valioso tiempo en valorar nuestro Hotel. Esperamos volver a recibirle lo más pronto posible. Muchas gracias. Reciba un cordial saludo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
good central location, a smart well looked after hotel with very helpful staff. Breakfast was particularly good.
Stayed 4 nights in Feb 2019
Response from NH OURENSE on 2 Mar 2019
Dear guest, Thank you very much for your kind words. In NH Ourense, we work every day to make you feel at home. We are looking after to see you again in your next visit to the city. Kind regards, NH Ourense

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from Borja Recepción. on 30 Jan 2019
Estimado cliente: Muchas gracias por su puntuación sobre nuestro hotel e instalaciones. Esperamos verle de pronto de nuevo por la ciudad de Ourense.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong, solid choice for Ourense
A very solid choice of hotel. Plenty of restaurant, hotel, necessity and shopping options, Service was welcoming, efficient and helpful. The breakfast was excellent.
Stayed 1 night in Oct 2018
Response from Reception Department. on 13 Oct 2018
Dear Vincent, Thank you so much for your comment. It´s a pleasure for us to receive comment like this. We hope to see you again in ourense. A greeting

10/10 Excellent

Jabier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, close to the old town , really confortable
Stayed 4 nights in Sep 2018

8/10 Good

GD, Darlington UK

Liked: Cleanliness, staff & service, property conditions & facilities
NH Ourense
Very friendly and informative staff. Room clean and comfortable but air conditioning was almost non existant despite the efforts of the reception staff.
Stayed 5 nights in Aug 2018
Response from Recepcion Department. on 11 Sept 2018
Dear customer, thank you very much for dedicate a few minutes of your time to leave us your comment on Expedia. We are happy to know that you have felt well received by our staff. We are sorry for the inconvenience caused by the air conditioning. Hope to see you again, and exceed your expectations. Greetings from Ourense

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly staff, nice rooftop terrace. Bed and room were comfortable. Decent breakfast selection.
Stayed 1 night in Aug 2018
Response from Sofía Folgar- Reception Department on 23 Aug 2018
Dear Guest, It was truly a pleasure having you as our guest during your recent visit Ourense. On behalf of the entire team at the NH Ourense hotel, we are so pleased that you were able to experience our hotel and enjoy the high service and quality levels which we pride ourselves on. We are so grateful for your support! Best regards,

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Recepcion Department. on 5 Aug 2018
Estimado Sr. Darrel: Muchísimas gracias por sus comentarios. Esperamos verle pronto por la ciudad de Ourense.

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Orense
Good location, walking distance to the old town and the train to the hot springs. Staff very knowledgeable and helpful. Very nice terrace to have a drink and experience the sunset in Orense.
Stayed 3 nights in Jul 2018
Response from Recepcion Department. on 3 Aug 2018
Dear Anabel, First of all, I would like to thank you for taking time to comment the Hotel NH Ourense. Our aim is to exceed the expectations of our guests, and we are happy to know that you loved our rooms, the hotel facilities, as well as the location. Thanking you again for your comment, I look forward to welcoming you back very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location
The hotel was perfect for our needs, it was clean, pleasant and in a good location. We had a car and were recommended a parking nearby as their own parking only fits small cars. The rate was reasonable and worth not struggling to park our rental. Hotel staff were very helpful and cordial, we would definitely stay there again. The only downside our room had was very little clothes storage aside from the closet.
Stayed 1 night in Jun 2018
Response from Sofía Folgar- Reception Department on 22 Jun 2018
Dear Mr. Orbitz, First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Ourense. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us. Hoping to welcome you for your next stay in Ourense.

10/10 Excellent

Andres, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very well located. Room is comfortable and close to everything.
Stayed 4 nights in Jun 2018
Response from Sofía Folgar- Reception Department on 22 Jun 2018
Dear Mr. Andres: We would like to thank you for the time you took to share your opinion in reference to your last stay with us. At the hotel NH Ourense our aim is to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future in Ourense.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great hotel, great service
Great reception, prompt service. Clean hotel, very tidy rooms. Great breakfast spread and as a bonus a nice ( working) sauna
Response from Recepcion Department. on 11 May 2018
Dear Peter: Thank you very much for your comments. It seems you really enjoyed your experience with us, highlighting the clean and comfortable facilities. Moreover, our central location is perfect for visiting the city. Hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great first stay at NH Hotels
My room was really sleek. They have a variety of decor styles.. My room had a very spacious sleep area with recessed lighting and a very modern bathroom. A great full-length retro mirror at the room entrance. The exterior wall facing the street was made of stone blocks, a tribute to when this area was part of the Roman Empire. An old bridge nearby dates back to that era. Good selection of complimentary coffees and teas. A mini bar for purchases. The TV had CNBC and Bloomberg News in English, among many Spanish stations and some in German. The modern/retro lobby seating area has complimentary coffee/tea/small cakes available at all times, self-service. NH Hotels are one of the bigger hotel chains in Spain, if not the biggest. They also operate in other countries in Europe, South America, etc. The hotel is right in the middle of the city, with plenty of restaurants, shops, cafes, etc. within walking distance. This is not a huge city, so any tourist attraction that you might want to visit is fairly close. Staff are all friendly and professional.
Stayed 1 night in Jan 2018
Response from Sofía Folgar- Reception Department on 18 Jan 2018
Dear Guest, I would like to thank you for the time that you have spent in giving us you opinion about our Hotel. All the team at NH Ourense have a main goal: providing memorable experiences to our guests, and we feel very satisfied when we achieve it. Your words are the best motivation for us to continue working in the same way. It gratifies us to hear that you noticed the care that we put in all our roomst because we are really proud of it, being one of the most valorated services of the Hotel as well as that you found our staff friendly. We are always at your disposal for anything you could need before and during your stay with us. I hope that you will find the opportunity to come back to Ourense and we look forward to welcoming you again.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab decor, responsive friendly staff, buena!
Arriving in the lobby is delightful- beautiful, fun furniture, quirky features, and quality free refreshments (including pastries, coffee and sweeties!). The staff are warm, welcoming and responsive to our requests- the check in was quick and efficient. The room is well appointed and reflected the quality decor and facilities elsewhere- coffee machine and kettle, together with a (paid) selection of snacks and further refreshments. The bathroom had a fabulous shower, an intriguing blind which connected to the bedroom, and quality complimentary soaps etc. (and lovely, fluffy bathrobes). I should point out- our room was at the front of the hotel (with a little balcony over the street), and it was possible to hear traffic through the night (and i think the bin men at one point?!)- not a major issue, but if you're a very light sleeper you might need ear plugs. The free 24hr spa was an added, delicious bonus- a snug sauna,small gym, and the piece da resistance- a spa/plunge pool with waterfall wall!! We hit a minor issue on checkout, where breakfasts had been mistakenly charged to our room, but it was addressed smoothly and without any embarrassment- perfectly done. All in all a great place for a weekend away, would definitely book again.
Stayed 2 nights in Nov 2017
Dear Richard: Thank you very much for taking the time to share your comments about your last stay with in Nh Ourense. I am very happy to read that we could achieved your expectations in every aspect of your stay, and we are very glado to know as well that you received the Ipad in good conditions. We work hard everyday in order to offer our clients the best service , and it is a pleasure to know that in your case we were able to do it. We are glad about your opinion about our Spa and Sauna. We are looking forward to welcome you very soon. Please let us to know about your next stay in Ourense.

8/10 Good

Sakhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Thank you so much for your nice coment. We hope to hearing from you soon.