Outdoor spa tub

Reviews of Chalet Ivy Hirafu

3.5 out of 5
Chalet Ivy Hirafu
6-32, Niseko Hirafu 1-jo 3-chome, Kutchan, Hokkaido

Reviews

9.6

Exceptional

Rating 10 - Excellent. 224 out of 288 reviews" "
Rating 8 - Good. 57 out of 288 reviews" "
Rating 6 - Okay. 3 out of 288 reviews" "
Rating 4 - Poor. 3 out of 288 reviews" "
Rating 2 - Terrible. 1 out of 288 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jean-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and excellent location. Shuttles to the ski lifts were abundant and available anytime. Staff and rooms were very good as well. Used ski rental right in the hotel
Stayed 5 nights in Mar 2024

8/10 Good

John Kang Ming, Mid -Levels

Good overall services
Stayed 4 nights in Mar 2024

8/10 Good

Swee kiang

Stayed 11 nights in Feb 2024

10/10 Excellent

Diana

Travelled with partner
Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.
Stayed 6 nights in Feb 2024

10/10 Excellent

Mychall

Stayed 4 nights in Feb 2024

10/10 Excellent

shing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided exceptional services beyond expectations.
Stayed 3 nights in Feb 2024
Response from Makoto Iwasa, General Manager on 25 Feb 2024
Thank you very much for choosing Chalet Ivy.We appreciate your kind words of praise for our staff.Your kind words are a great encouragement to our staff.We look forward to welcoming you back to Niseko.With much appreciation,

10/10 Excellent

Jackson, Bellaire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.
Stayed 4 nights in Jan 2024
Response from Makoto Iwasa, General Manager on 25 Feb 2024
Thank you very much for choosing Chalet Ivy Hirafu.It is a great honour to receive so many kind words from you, and it is a great encouragement to our staff.We will continue to make every effort to make your stay with us even more enjoyable.We look forward to seeing you again soon.With much appreciation,

8/10 Good

Isaac Heen Teng

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.
Stayed 3 nights in Dec 2023
Response from Makoto Iwasa, General Manager on 25 Feb 2024
Thank you for choosing Chalet Ivy Hirafu.We are truly pleased to hear that you enjoyed your stay with us.However, we are very sorry for the inconvenience you experienced with the shuttle bus.We hope that you will come back to our hotel again when you have a chance to visit Niseko again. We look forward to seeing you again.With much appreciation,

10/10 Excellent

Steven Yu Hsiang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Therese Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Everything and everyone were perfect!
Stayed 2 nights in Nov 2023
Response from Makoto Iwasa, General Manager on 31 Dec 2023
Thank you for taking time to review your recent stay and for choosing to stay with us at Chalet Ivy Hirafu. We are ecstatic to hear about all your wonderful experiences and hope to welcome you back again for more!With much appreciation,

10/10 Excellent

C S Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small but it has all the things that I needed. The staff are all very friendly and helpful especially Rou Hang. She’s the best :)
Stayed 3 nights in Apr 2023
Response from General Manager Makoto Iwasa on 2 May 2023
Thank you for staying at Chalet Ivy.Thank you for your warm words of encouragement for our staff .We will do our best to respond to a wide range of customer comments.We look forward to welcoming you again.With much appreciation,Chalet Ivy Hirafu

10/10 Excellent

MA. MARNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The staff were very helpful and accomodating.
Stayed 3 nights in Mar 2023
Response from Makoto Iwasa, General Manager on 2 May 2023
Thank you for using our hotel.We look forward to welcoming you again.With much appreciation,

10/10 Excellent

ZHUIZHUI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!
Stayed 7 nights in Mar 2023
Response from Makoto Iwasa, General Manager on 26 Mar 2023
Thank you for staying at Chalet Ivy.Thank you for your words of encouragement for our rooms .We will do our best to respond to a wide range of customer comments.We look forward to welcoming you again.With much appreciation,

10/10 Excellent

Shiu Tung, Toronto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & food quality, perfect location to start a ski day
Stayed 6 nights in Mar 2023
Response from Makoto Iwasa, General Manager on 26 Mar 2023
Thank you for your kind words. We appreciate your response and we look forward to having the opportunity of welcoming you back in the near future. With much appreciation,

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel is conveniently located and the on-site restaurant is good, considering the difficulty in getting reservations outside. The early morning snow clearing noise of the parking lot (5:30 AM) was unappreciated. Considering the price of the hotel, it is poorly managed and service needs more training.
Stayed 6 nights in Feb 2023
Response from Makoto Iwasa, General Manager on 26 Mar 2023
Thank you for choosing to stay with us at Chalet Ivy and sharing with us your experience from your stay.We are ecstatic to hear about all your wonderful experiences with us and hope to welcome you back again for more!With much appreciation,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has got to be one of the best hotels in Niseko Hirafu area. The hotel was amazingly comfortable and the staff were extraordinarily accommodating. They helped us celebrate our honeymoon by greeting us with a bottle of champagne, and then four days later, they celebrated my husband’s birthday with another bottle of champagne (unrequested! They just noticed his birthday on his check in information! Amazing attention to detail). The staff was always friendly and willing to help with whatever we needed. The hotel restaurant is delicious and the hotel breakfast buffet (included with our room) has to be the best hotel breakfast we have ever enjoyed. I legitimately woke up excited to go to breakfast each morning, and I’m not typically a big breakfast eater! The accommodations of the hotel were very comfortable. The beds left us with no complaints, the rooms completely black out with the curtains, and the housekeeping keeps everything spotless. The location of the hotel can’t be beat. Literally a one block walk to the ski lift, but the hotel will happily shuttle you as well! As well as all the amazing restaurants in the Hirafu area just being steps away from your door. Also, if you need to rent ski or snowboard gear, I can’t recommend the Ski Concierge at Chalet Ivy highly enough. The fleet of demo gear they have as an option is outstanding. Didn’t feel like rentals!! If and when we visit Niseko Hirafu area again, we will definitely be back at the Chalet Ivy!
Stayed 7 nights in Feb 2023
Response from Makoto Iwasa, General Manager on 26 Mar 2023
Thank you very much for choosing Chalet Ivy Hirafu.It is a great honour to receive so many kind words from you, and it is a great encouragement to our staff.We will continue to make every effort to make your stay with us even more enjoyable.We look forward to seeing you again soon.With much appreciation,

10/10 Excellent

David, Cheltenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful. The shuttle service to the slopes made it somewhat lazy! It was only a short walk!!
Response from Makoto Iwasa, General Manager on 31 Jan 2023
Thank you for choosing Chalet Ivy Hirafu.We are glad that you had a relaxing stay with us.We look forward to welcoming you again.With much appreciation,

10/10 Excellent

jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was wow-ed the moment I stepped into the property. Small, cozy but tastefully designed. Rooms were of a decent size. Good spread for morning breakfast. Lovely, spotless in-house onsen (although it can feel a bit creepy as most times, I was the only person there. Would have been great if there was soft piped-in music, but I reckon that might not be the Japanese way). The best parts of the property were 1) its staff especially Rou Hang. She was extremely welcoming and helpful. Our stay was made so much more pleasant and comfortable due to her. Thank you Rou Hang!; 2) the complimentary shuttle service. While close to the gondola base, it would have been tough to walk there with all our gear. The hotel also provided a scheduled shuttle service between 5.30pm-9(?)pm to the Kutchan area. This expanded our dinner options greatly as food while plentiful in Hirafu Village, was expensive and likely unavailable if you didn't make reservations months in advance! PS: The hotel is also just a stone's throw away from Tonzanken. Best ramen in Hirafu. But be prepared to wait in line!
Response from Chalet Ivy Hirafu General Manager Makoto Iwasa on 16 Jan 2023
Thank you for choosing Chalet Ivy Hirafu.We are honored to hear that you were satisfied with your stay with us.We would like to thank you again for your kind words of praise regarding our staff and service.We will continue to create a comfortable environment for our guests.We look forward to welcoming you back to Niseko.Chalet Ivy HirafuGeneral ManagerMakoto Iwasa

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s amazing. The staffs are extremely helpful and friendly. Breakfast is the best in town!
Stayed 5 nights in Dec 2022
Response from Makoto Iwasa, General Manager on 10 Jan 2023
Thank you for staying at Chalet Ivy.Thank you for your warm words of encouragement for our staff and Breakfast .If you have a chance to visit Niseko again, please visit our hotel.we greatly look forward to serving you again.With much appreciation,Makoto Iwasa, General Manager

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with nice view. Staff are helpful. Nice breakfast.
Response from Makoto Iwasa, General Manager on 10 Jan 2023
Thank you for choosing Chalet Ivy Hirafu.We are very happy to hear that you were satisfied with our staff and breakfast.We look forward to welcoming you back to Niseko.With much appreciation,Makoto Iwasa, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
It was amazing. The staff, at the front desk and the restaurant, were extremely helpful.
Stayed 2 nights in Dec 2022
Response from General Manager Makoto Iwasa on 3 Jan 2023
Thank you for providing feedback on your recent experience at our hotel. I am sorry that the overalll experience didn't meet your expectation, your feedback is very important to us as it provides us with valuable information on how we Can improve on providing better service. I do trust that we will have the opportunity to welcoming you back to our hotel in the near future. Your patronage and continued loyalty are very much appreciated.Thank you,General Manager Makoto Iwasa

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights at Chalet Ivy Hirafu. We loved it and had an amazing stay. Thank you so much for the great hospitality. It will be our go-to choice when we visit Niseko again. The room was spacious and there were plenty of in-room amenities that are so thoughtful. The onsen was wonderful and clean, especially loved the outdoor onsen. The service was top-notched, all the staff were super helpful and the shuttle service was so convenient to bring guests back and forth the ski area or Kutchan station, it was basically on demand and not limited to a fixed schedule. Breakfast was great too and the wine vending machine was awesome. Thank you!
Stayed 2 nights in Mar 2022
Response from Makoto Iwasa, Hotel Manager on 27 Mar 2022
Thank you for choosing Chalet Ivy Hirafu. We are delighted to have received your compliments about our staff and facilities and that we were able to assist you in having a good trip. We look forward to welcoming you back soon. With much appreciation,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Chalet Ivy are very helpful and friendly, so from the moment of booking, to check in, to support during the stay, it was excellent. The hotel itself is very clean well situated and has all the options to relax. It is very well equipped for the active wintersport person with individual lockers for each room for your gear. The shuttle bus service to and from the station and the Gondola is excellent and on demand. I am very satisfied with my stay at Chalet Ivy.
Stayed 3 nights in Mar 2021

6/10 Okay

Kelvin

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Incredibly friendly staff. Wonderful Onsen!
Stayed 7 nights in Feb 2020

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

SHAUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the location, nice staff, the Onsen was delightful and breakfast was good.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property snd amazing location for skiing Niseko and restaurants & bars
Stayed 5 nights in Feb 2020

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the 24 hr onsen, room is clean and big. Walkable to dot base, but you would need to take their shuttle to gondola base. If you are going to other 3 areas, unfortunately the hotel does not provide shuttle, but can drop you off at visitor center, where you can take other shuttles.
Stayed 6 nights in Feb 2020

10/10 Excellent

Chris, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient as it is located in middle of the main road in niseko, right next to a drug store with food to buy. they also offer a private onsen for 45 mins with a very reasonable price which i particularly enjoy.
Stayed 2 nights in Jan 2020

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ski conceige on site is a huge plus. With the regular shuttle to the ski lift. Super convenient
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The on-site onsen is awesome! Breakfast buffet is plentiful and delicious!
Stayed 1 night in Jan 2020

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Domo Arigato Chalet Ivy and a hui hou
What a beautiful location, nestled right at the base of Grand Hirafu with amazing views morning noon or night. Easy 5 minute walk up the hill to the lifts or a quick shuttle ride from the hotel to the lifts or Hirafu base gondola. Convenient ski concierge for quick in and out with a ski locker. Staff was very friendly and helpful and willing to make restaurant reservations. Best to call ahead to arrange airport transportation (our shuttle request got lost in somewhere in the interweb and we had to scramble the day of our arrival to arrange a taxi from the airport. Which wasn't too expensive either, but the bus is quick and easy). Onsen and Private Onsen available and both were amazing. Great masseuse as well. And the best fully loaded breakfast you can ask for. Overall, I would definitely stay here again and will do so in the near future. Niseko and the Japowpow are already calling me back. Domo arigato Chalet Ivy
Stayed 4 nights in Jan 2020

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

bernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location plus!
Loved the hotel and the location....this place is perfect!
Stayed 5 nights in Dec 2019

10/10 Excellent

Wolfram O

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niseko Dec 2019
Excellent hotel: modern, clean, great breakfast, great location, real spring onsen plus free shuttle service to ski lifts and bus drop off. Room also very roomy with kitchen etc. highly recommendable hotel.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Dharma Hardi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with strategic location
Amazing hotel with onsen. Laundry is also available for complimentary use , a great help as I was travelling with children. Food is just within walking distance, not to mention the famous Ramen in Niseko is just 2 buildings away.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in Niseko
Very clean and perfect location for skiing as it is just 50m away from Niseko ski park. Very comfortable room and wonderful onsen in the hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niseko week!
Great place, we will be back soon.
Stayed 3 nights in Jul 2019
Response from Makoto Iwasa on 17 Jul 2019
Dear Daniel, Thank you for staying with us and for posting your review. We are very pleased to be a part of this very important occasion and will provide you with every resource available to ensure that it is a successful and memorial evening! We look forward to welcoming you back to our hotel for more pleasant memories on your future stays in Niseko! With much appreciation, Makoto Iwasa, Hotel Manager

8/10 Good

Wee Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Chung Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were the only guests at the hotel during our stay..it's a little bit lonely but the facilities were good and cleanliness is uncomplainable
Stayed 1 night in Apr 2019

8/10 Good

kevinsurfer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and the staff was great. Only negative, dont go to niseko after 4/7 because the snow is mostly melted and all the restaurants are closed for the season. We had the only option to eat at the hotel which was okay.
Stayed 2 nights in Apr 2019