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"Amazing, amazing experience! My family had such a wonderful time and we are planning to go back to visit. "

"Room little dated but extremely spacious, and very clean. Only comment is lack of USB port. Buffet was adequate but missing the ‘wow’ factor. Property was little far from train station, I think it would be much convenient if the shuttle will bring guess back to hotel instead of just one way to the train station."

"The room was absolutely beautiful, the private bath was so lovely in the cold night air. The staff were all so friendly and attentive, it really felt like they had thought of everything! We would definitely stay here again The only downside is that when arriving, the driveway/road up to the hotel is completely gravel so it was very hard to get our suitcase to the hotel. We ended up getting a taxi back to the train station at the end of our stay and that was much easier. Strongly recommend not walking to the hotel from the train station if you have a big suitcase like we did"

"Good"

"The property required us to contact them in advance if arriving after 6 pm. We called several times and got no answer, left messages for the to call back (in Japanese) and received no return calls. Due to their remote location we had to book another hotel in Nikko to ensure we had a place to stay. The hotel refused to refund our money. Terrible customer service. We would recommend avoiding this property at all costs!"

"this hotel is very good ,very clean and staff are very kind and polite"

"Hotel room was big but design a bit old. Need a refresh. "