Ratings based on 172 Verified Reviews

4.4 out of 5
70% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller from Sydney Australia

Traditional Japanese Ryokan..but large

Posted 28-Feb-2018
Pros: THE FOOD! Clean, confortable, welcoming, enough English to make a visit comfortable. Truly a Japanese experience with all guests wearing Yukatas.
Cons: Being closer to the station would have been better, and the town could be better loved. . But the focus is inside the building, and that's fine.
Location: Not the smartest town, but very safe in the typical Japanese manner. Tobu World Square nearby, Nikko historical area a 45 minute train ride away
Located in Kinugawa Onsen, about 45 minutes by frequent local train from the Nikko historical area. The good; - easy to get to from Tokyo by Tobu Limited Express train - shuttle bus meets the express trains - warm welcome from staff (some English language skills, especially in the dining room) - lovely, immaculate, large comfortable Japanese style room, but with Western beds and bathroom - views over the Kinugawa Gorge - large hot spring baths - buffet breakfast and dinner that had some of the best food offerings I have ever eaten in Japan - very reasonable room tariff - air con plus the option to open the door onto the verandah if you like fresh air. The not-so-good; - hotel is about 15 minute walk or 5 minute shuttle bus (yen 190) trip from the station - the town has a modern shopping area around the station, but there are a lot of old/abandoned hotels in the town. It's not the prettiest place in the world. - if you want to stay in Nikko itself, this is a train/bus trip away.
Comment from Hotel Management
03-Mar-2018 by kinugawa onsen hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I hope you enjoy the sightseeing of Nikko. We glad that you can experience Japanese culture in our hotel. We look forward to your next visit and appreciate your comments at this time.
5 out of 5
by Simone

Posted 02-Jan-2018 on Hotels
everything about our stay was excellent. The japanese style room was well kept and clean, the futons were nice and fluffy. The hotel is huge but you don't feel it, only when you go to the dinning room and see how many more people are there! There was no kaiseki available in the rooms but the food offered at the buffet was plentiful and of a high quality! the highlight was the open air reservable onset baths! they cost an additional fee but totally worth it!
Comment from Hotel Management
15-Jan-2018 by kinugawa onsen hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are glad you enjoy a Japanese hot spring. We look forward to your next visit and appreciate your comments at this time.
5 out of 5
by mitsuo

Posted 24-Dec-2017 on Hotels
Comment from Hotel Management
02-Feb-2018 by 鬼怒川温泉ホテル, Hotel Management
Thank you very much for your staying with our hotel.
3 out of 5
by a verified traveller from Hong Kong

Hotel for family with kids

Posted 16-Oct-2017
Pros: Good quality buffet food, but not really what I like.
Cons: offer choice for guests whom want quiet, really to pay more for quiet and fine dining.
Location: Location OK, well developed hot spring village. Edo Wonderland was fun!
Big onsen hotel, very busy. Not for couple, people want quiet and relax stay.
Comment from Hotel Management
04-Nov-2017 by kinugawa onsen hotel, Hotel Management
Thank you for your staying in our hotel. We are very pleased to know that you experienced the culture and lives of people from the Edo period. We are willing to create atomophere in which you will be relax. We look forward to your next visit and appreciate your comments.
4 out of 5
by Niklas

Classic hotel with excellent food

Posted 13-Jul-2017 on Hotels
Excellent food both dinner and breakfast, as well as hot baths. The condition inside is good, but outside needs some fixing up. There is some distance to trains, although there is a bus service (fee). Wifi only in lobby area is a bit poor.
Comment from Hotel Management
08-Aug-2017 by yoshinari, Hotel Management
Thank you very much for your staying with our hotel. It is an honor to admire the dishes and hot springs of the buffet. We look forward to your next visit and appreciate your comments at this time.
5 out of 5
Recommended
for Everyone
by a verified traveller from Singapore

Great Onsen Hotel

Posted 03-Jul-2017
Pros: Clean and neat
Location: The river boat ride is a great experience.
We had a great 2 nights stay in the hotel. The staffs were very friendly and the room was clean and neat. The onsen was relaxing too. Will definitely recommend this hotel if anyone is searching for onsen hotel around this area.
Comment from Hotel Management
14-Jul-2017 by kinugawa onsen hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We look forward to your next visit and thank you for your writing comments.
5 out of 5
by David

Posted 15-Jun-2017 on Hotels
Comment from Hotel Management
08-Aug-2017 by yoshinari, Hotel Management
Thank you very much for your staying with our hotel. We look forward to your next visit and appreciate your comments at this time.
4 out of 5
Recommended
for Couples
by a verified traveller from Singapore

Nice hotel with quite a distance walk from station

Posted 24-Apr-2017
Pros: Room, meals and open bath facility are all good.
Cons: Shutter bus should be provided free.
Location: Didn't have time to see nearby.
While walking from station to the hotel, we saw lots of sakura trees. That reduce the tiredness of the walking. Good spread of dinner and breakfast, I enjoy eating the strawberry provided, which I don't find it in any of the hotel buffet.
Comment from Hotel Management
06-May-2017 by kinugawa onsen hotel, Hotel Management
Thank you very much for your staying with our hotel. We are pleased to hear that you spent a pleasent time with us. It can not be a free pick-up in the Kinugawa Onsen. Please use a paid bus. We look forward to your next visit and thank you for your writing comments.
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 06-Apr-2017
stayed in the hotel in April, hotel was excellent, friendly staff, enjoyed our stay
Comment from Hotel Management
27-Apr-2017 by kinugawa onsen hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward for you to revisit.
5 out of 5
Recommended
for Everyone
by a verified traveller from hk

Nice hotel and warm feeling

Posted 24-Jan-2017
A bit far from station but nice hotel with warm feeling. Onsen area was a bit small ( 5 pools but 3 of them are small). Buffet variety is one of the best ever!
Comment from Hotel Management
06-Feb-2017 by kinugawaonsenhotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I honor that you praise food of buffet. We look forward to your next visit and thank you for your writing comments.