Ratings based on 144 Verified Reviews

4.4 out of 5
87% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Hong Kong

Hotel for family with kids

Posted 16-Oct-2017
Pros: Good quality buffet food, but not really what I like.
Cons: offer choice for guests whom want quiet, really to pay more for quiet and fine dining.
Location: Location OK, well developed hot spring village. Edo Wonderland was fun!
Big onsen hotel, very busy. Not for couple, people want quiet and relax stay.
4 out of 5
by Niklas

Classic hotel with excellent food

Posted 13-Jul-2017 on Hotels
Excellent food both dinner and breakfast, as well as hot baths. The condition inside is good, but outside needs some fixing up. There is some distance to trains, although there is a bus service (fee). Wifi only in lobby area is a bit poor.
Comment from Hotel Management
08-Aug-2017 by yoshinari, Hotel Management
Thank you very much for your staying with our hotel. It is an honor to admire the dishes and hot springs of the buffet. We look forward to your next visit and appreciate your comments at this time.
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Great Onsen Hotel

Posted 03-Jul-2017
Pros: Clean and neat
Location: The river boat ride is a great experience.
We had a great 2 nights stay in the hotel. The staffs were very friendly and the room was clean and neat. The onsen was relaxing too. Will definitely recommend this hotel if anyone is searching for onsen hotel around this area.
Comment from Hotel Management
14-Jul-2017 by kinugawa onsen hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We look forward to your next visit and thank you for your writing comments.
5 out of 5
by David

Posted 15-Jun-2017 on Hotels
Comment from Hotel Management
08-Aug-2017 by yoshinari, Hotel Management
Thank you very much for your staying with our hotel. We look forward to your next visit and appreciate your comments at this time.
4 out of 5
Recommended
for Couples
by A verified traveller from Singapore

Nice hotel with quite a distance walk from station

Posted 24-Apr-2017
Pros: Room, meals and open bath facility are all good.
Cons: Shutter bus should be provided free.
Location: Didn't have time to see nearby.
While walking from station to the hotel, we saw lots of sakura trees. That reduce the tiredness of the walking. Good spread of dinner and breakfast, I enjoy eating the strawberry provided, which I don't find it in any of the hotel buffet.
Comment from Hotel Management
06-May-2017 by kinugawa onsen hotel, Hotel Management
Thank you very much for your staying with our hotel. We are pleased to hear that you spent a pleasent time with us. It can not be a free pick-up in the Kinugawa Onsen. Please use a paid bus. We look forward to your next visit and thank you for your writing comments.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Apr-2017
stayed in the hotel in April, hotel was excellent, friendly staff, enjoyed our stay
Comment from Hotel Management
27-Apr-2017 by kinugawa onsen hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward for you to revisit.
5 out of 5
Recommended
for Everyone
by A verified traveller from hk

Nice hotel and warm feeling

Posted 24-Jan-2017
A bit far from station but nice hotel with warm feeling. Onsen area was a bit small ( 5 pools but 3 of them are small). Buffet variety is one of the best ever!
Comment from Hotel Management
06-Feb-2017 by kinugawaonsenhotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I honor that you praise food of buffet. We look forward to your next visit and thank you for your writing comments.
5 out of 5
by A verified traveller

Friendly staff and spacious new rooms

Posted 14-Oct-2016 on Hotels
The drive to the hotel from Nikko's Lake Chuzenji was longer than we expected (slightly over an hour) but we were still happy to have chosen to stay here as the service was great and rooms were newly renovated. We occupied a western style twin room and a Japanese style one and both were lovely. Loved the view from the balcony too.
Comment from Hotel Management
26-Oct-2016 by General Manager, Hotel Management
Thank you very much for your staying with our hotel. We are glad you enjoy the trip in Japan. We look forward to your next visit and thank you for your writing comments.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tokyo, Japan

Nice hotel with great staff

Posted 29-Jun-2016
Pros: The staff are excellent. Everyone is very helpful and nice. I am impressed to see how well they are trained and ready to help.
The hotel is located right on the river and is sandwiched by beautiful mountains. The building exterior looks a little old, but it is very clean and well-maintained inside. The staff are very courteous and did a great job in making our stay a wonderful one. The food was very good and there was plenty of it. The hot springs are very nice, and massage was really good as well. I will definitely visit again.
Comment from Hotel Management
07-Jul-2016 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. We are pleased to hear that you spent a pleasent time with us. We are looking forward to seeing you again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2016
Hotel stuff are very kind, food was excellent, big onsen bath had several kinds and clean, hotel was located in a convenient location, room was very clean! Nothing to complain. We highly recommend this hotel.
Comment from Hotel Management
07-Jul-2016 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel. I honor that you praise staff service and food of buffet. We are looking forward to seeing you again. Thank you.