Ratings based on 21 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from 東京

老舗旅館

Posted 27-Aug-2015
温泉、ブュッフェ形式の夕飯朝食は素晴らしい。客室は新館であれば問題なさそうだが、私が泊まった旧館は古くて良くも悪くも歴史を感じる。
5 out of 5
Recommended
for Families
by A verified traveller

居心地よく、食事のおいしいホテル

Posted 19-Aug-2015
Pros: 食事、スタッフ
Cons: プールや風呂への案内表示
Location: 日光江戸村、東武ワールドスクエア
外見は古めかしいですが、中はきれいで清潔でした。スタッフの応対も良く、施設も整っています。食事のバイキングは種類・味とも満足でした。
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Room with beautiful mountain view.

Posted 12-Jul-2015
Pros: Nice Osen with beautiful mountain view.
Cons: It would be nice to improve on the quality of food.
Location: We liked the scenic surrounding. Conveniently near the Kinugawa ropeway to catch the bird's eye view of the Kinygawa Osen village.
Hotel conveniently near the bus stop, no problem finding the hotel. I was given a Japanese room with facing the beautiful mountain. Room was comfortably clean & spacious. Not all staffs were fluent with English but were very helpful to provide advice on the nearby attraction. The buffer spread was nicely catered for all including young children.
Comment from Hotel Management
06-Aug-2015 by n.yoshinari, Hotel Management
Thank you very much for staying Kinugawa Onsen Hotel. We’re glad that you can relax our hotel. We’re looking forward to see you again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Yuen

職員友善

Posted 09-Jun-2015
房間很大,風景很美,職員很熱情,自助餐很好吃,溫泉很大,美中不足的是距離車站很遠,裝潢很好,很享受這次體驗
5 out of 5
Recommended
for Everyone
by A verified traveller from Seoul

전반적으로 만족 스럽습니다.

Posted 04-Jun-2015
키누카와 온센역과 거리가 좀 떨어진거 말곤 모두 맘에 드는곳이네요. 전반적으로 호텔 시설이 깔끔하고 가격에 비해 나쁘지 않은 서비스를 제공하고 있습니다.
4 out of 5
Recommended
for Couples
by CHANG-HER from 台灣

滿足之旅

Posted 29-May-2015 on Hotels
自助餐高水準
Comment from Hotel Management
05-Jun-2015 by yoshinari, Hotel Management
谢谢你光臨鬼怒川温泉酒店、利用我们酒店。 希望你再次有机会光臨鬼怒川温泉酒店。 谢谢!
4 out of 5
Recommended
for Families
by A verified traveller

過ごしやすいホテルです

Posted 24-May-2015 on Hotels
ホテルまでは鬼怒川温泉駅からバスですぐなので、電車でも便利です。 玄関、フロント、ロビーときれいで広々としていました。 お部屋も行き届いた感じです。 フロントの対応も親切で、観光地の検索、電車の時刻など丁寧に調べていただき、とても助かりました。 朝食は普通、お土産売り場はけっこう充実していて、日光杉の盃を夫にお土産にして喜ばれました。 お部屋の入り口のドアノブがかなり高い位置に付いていたのが、ちょっと疑問だったのと、ホテルの川沿いの木が伸びすぎていて、ほんとだったら川の流れをお部屋から見られるはずなのに(ガイドブック・HPには写真がありました)、ほとんど見えない状態でした。これがとても残念でした。
Comment from Hotel Management
13-Jun-2015 by yoshinari, Hotel Management
このたびは鬼怒川温泉ホテルにご宿泊いただきありがとうございました。 当館での滞在をご満足いただけたようで嬉しく思います。 当館は日本最古のホテルの支店として始まりました。背の高い外国人の宿泊が多く、ドアノブを高い位置に設置したと言われております。その名残を受け、当館では現在も高めのドアノブになっております。 また木々で渓谷が良く見られなかったとの事で申し訳ございません。自然と共存しながら、お客様にご満足いただけるよう対応を検討してまいります。 またのお越しをお待ちしております、ご投稿ありがとうございました。
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice onsen

Posted 12-May-2015
Pros: We enjoyed the spacious rooms and extensive buffet.
Cons: Apart from the visibility problem for one of the pools, the water was very clear. We would have preferred a more milky appearance.
Location: The Tokagawa shrine is world famous but other sites include the Chusenzi lake and the falls. The Nikko area is fantastic and has something for all.
This is a very nice hotel with spacious rooms and a very nice facility. One of the outside pools was not entirely private and since I could see vehicles passing on the road above. Presumably the passengers could see me. More disconcerting was the residence and hotel with windows facing the outdoor pool who could also presumable see into the pool area. Apart from that (and the water described below) this was a wonderful experience.
Comment from Hotel Management
24-May-2015 by n.yoshinari, Hotel Management
Thank you very much for your staying at our hotel. We regret that you’re not satisfied with the pool. I’m sorry. But we’re happy that you were satisfied with staying at our hotel except for the pool. We would appreciate it if you became the good memory. We’re looking forward to see you again. Thank you.
5 out of 5
Recommended
for Getaway With Friends
by Kai Lun

Posted 02-May-2015 on Hotels
Comment from Hotel Management
24-May-2015 by yoshinari, Hotel Management
Thank you very much for your staying at the hotel. If you come to travel to Japan for enjoying hot springs, please come to our hotel once again. We are looking forward to see you again. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bangkok

Posted 21-Apr-2015
โรงแรมมีออนเซ็นให้บริการสะดวก สะอาด อุปกรณ์ครบ อาหารบริการเป็นบุฟเฟต์สไตส์ญี่ปุ่น อร่อย สะอาดมีความหลากหลาย