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"Staff was so friendly and helpful "

"This is a lonely, fairly small hotel. We stayed in the Panorama Suite which was really spacious, impressive and comfortable with great views. This is a great hotel to be near the zell am see slope, walking distance to rental shops and the slope. The breakfast was nice, although the restaurant is quite small and it does get very busy with everyone wanting to hit the slopes in the morning. There is space at the hotel to store ski equipment, although it is limited and if you stay or later you're not guaranteed space. We were a little disappointed but the facilities, we thought there would be more spa like facilities but it is just a sauna in the basement which we didn't fancy going in. In the local area there isn't too much going on - we found the dining options limited from a vegetarian/vegan perspective, and a lot of activities that were recommended were not open until summer (i.e boat trips on the lake). We would rather have stayed in Kaprun on reflection. However it was still a good stay, and it's also conveniently located for bus stops to take you to the other slopes. Would recommend for a short stay. "

"The hotel was pretty and the pool was wonderful but it felt like they were trying to make money off of us at every turn. For example, the hotel sent many emails telling us about the complimentary summer pass, they gave it to us on arrival with a glass of wine, then surprised us with a huge fee as we were checking out. They charged for the fusball table in the game room, and other tiny things that most hotels would give for free. The tea box in the room even had a note saying "don't ask us for more sugar or tea. You can buy more in our shop downstairs". The front desk staff was very friendly, but the restaurant staff was pretty rude (one person acted exasperated when we wanted to add a tip because it was after they printed the reciept). I was very much looking forward to our stay and was disappointed with our experience. "

"Fantastic staff, beautiful hotel, would highly recommend"

"Great place,awesome breakfast "

"Perfect location for the centre without being disturbed. Authentic accommodation with an excellent choice at breakfast. Evening meal was optional which we enjoyed as the quality and service was exceptional, a little expensive but you definitely pay for what you get. Staff are very pleasant and spoke good English which made our stay more enjoyable. The Junior suite was a good size very clean and serviced everyday. Unfortunately there is no tea & coffee facilities in the room or air conditioning when staying in the summer. This may be uncomfortable on hot days. Overall I would highly recommend and we plan to return in the winter months "

"Lovely hotel, room was very well equipped and of a high standard. Lovely comfortable bed. "

"New part of the hotel rooms are amazing quality, great service overall. Definitely recommended."

"Very nice hotel, great spa. Unfortunately there are less and less places run by Austrians. It is more and more difficult to find a Weiner Schnitzel from year to year, being replaced by halal kebab. "