Property amenity

Reviews of Novotel Nice Arenas Aeroport

4 out of 5
Novotel Nice Arenas Aeroport
455 Promenade Des Anglais, Nice, Alpes-Maritimes

Reviews

8.4

Very good

Rating 10 - Excellent. 471 out of 1003 reviews" "
Rating 8 - Good. 345 out of 1003 reviews" "
Rating 6 - Okay. 109 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Bangor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been renovated since we last stayed a couple of years back. The rooms are now very nice and match the quality of the hotel. This hotel is a short walk for Nice Airport Terminal 1.
Stayed 1 night in Mar 2024

8/10 Good

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our overnight stay at Novotel Nice when we were catching a flight out very early the next morning. The front desk clerk, a young man, was very attentive and efficient and his English was excellent. He was well-groomed and gives positive image for this hotel. The only issue we had was their reluctance to give us a shuttle (one of the reasons we chose this hotel) over to the airport during the day. We arrived at a time when no meals were being served in the hotel so asked where we could go for something to eat. We were advised to go to the airport. So we asked for the shuttle and were told that we could walk over because it was so close. I am currently recovering from knee surgery so that proved to be an uncomfortable undertaking. I could quite easily walk over but the return walk resulted in pain for several hours afterwards. The early morning shuttle operated as it should.
Stayed 1 night in Feb 2024
Response from Alizé - customer experience team on 23 Feb 2024
Dear Eva,Thank you for taking the time to share a feedback for your stay in our hotel.We are sorry for that bad experience with the shuttle service. We'll share your comment to our team to always improve the quality of our services.We apologize again,Best regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for families, lots of toys and games downstairs to entertain the kids
Stayed 1 night in Jan 2024
Response from Alizé - customer experience team on 31 Jan 2024
Dear Chris,Thank you for sharing your experience at Novotel Nice Arenas.We're happy that you enjoyed your family stay !It will be a pleasure welcoming you again.Best regards

10/10 Excellent

Saurabh

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alizé - customer experience team on 31 Jan 2024
Dear guest,Thank you for your good review !We're happy that you enjoyed the stay in our hotel.See you soon !

10/10 Excellent

Des

Stayed 1 night in Jan 2024
Response from Alizé - service expérience client on 22 Jan 2024
Cher(e) client(e),Merci beaucoup pour votre bonne note !Nous sommes ravis d'apprendre votre satisfaction.Au plaisir de vous accueillir à nouveau

10/10 Excellent

Des

Stayed 3 nights in Dec 2023
Response from Alizé - service expérience client on 22 Jan 2024
Cher(e) client(e),Merci beaucoup pour votre bonne note !Nous sommes ravis d'apprendre votre satisfaction.Au plaisir de vous accueillir à nouveau

10/10 Excellent

Luca

Stayed 1 night in Dec 2023
Response from Alizé - service expérience client on 22 Jan 2024
Cher Luca,Merci beaucoup pour votre bonne note !Nous sommes ravis d'apprendre votre satisfaction.Au plaisir de vous accueillir à nouveau

10/10 Excellent

Lou

Stayed 1 night in Nov 2023
Response from Alizé - service expérience client on 22 Jan 2024
Chère cliente,Merci beaucoup pour votre bonne note !Nous sommes ravis d'apprendre votre satisfaction.Au plaisir de vous accueillir à nouveau

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Alizé - customer experience team on 21 Nov 2023
Dear John,Thank you for sharing your experience !We're happy that you enjoyed your stay.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable hotel
Very nice hotel, welcoming staff and bright lobby. The room was spotless and very comfortable with lots of towels, toiletries and crisp sheets. I like the separate shower/vanity room and WC. It was very quiet in the hotel and the location is excellent, very close to the airport and there is a shuttle every half hour. The room is equipped with a fridge, kettle and best of all a Nespresso machine. The only snag we had is the very unusual door that closes the vanity/shower room. It’s very heavy and it swivels and swings over on a strong magnet to close off the bedroom from the entryway. It’s an odd design and awkward. I think it would be difficult for an elderly person to operate and made it impossible to just walk into the bathroom to wash my hands without pulling on the door to get in and having it slam shut to the bedroom. Anyway, that said, I thought the hotel was lovely and I would book again when I have an early flight from Nice.
Stayed 1 night in Nov 2023
Response from Alizé - customer experience team on 21 Nov 2023
Dear Susan,Thank you for your comments regarding your stay in Novotel Nice Arénas.We're happy that you enjoyed your stay here.It will be a pleasure welcoming you again for a further stay.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Alizé - customer experience team on 21 Nov 2023
Dear Daniel,Thank you for sharing your experience !We're happy that your stay has meet all your expectations.See you next time !

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Clean and Modern! Would stay again next time!
Stayed 1 night in Nov 2023
Response from Alizé - customer experience team on 21 Nov 2023
Dear Drew,Thank you for your comments !We are happy that you enjoyed your stay in our hotel.It will be a pleasure welcoming you again.

10/10 Excellent

Aurélien

Stayed 1 night in Nov 2023
Response from Alizé - customer experience team on 21 Nov 2023
Cher Aurélien,Merci pour votre bonne note. Nous sommes ravis d'apprendre votre satisfaction.Au plaisir de vous revoir,

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alizé - customer experience team on 21 Nov 2023
Dear Matthew,Thank you for sharing your experience !We're happy that you enjoyed your stay.See you next time

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Alizé - customer experience team on 21 Nov 2023
Cher Paul,Merci pour votre bonne note. Nous sommes ravis que votre séjour vous ait ravi.Au plaisir de vous revoir,

8/10 Good

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Service expérience client on 21 Nov 2023
Chère Fabienne,Merci pour votre appréciation. Nous sommes ravis de votre satisfaction.Au plaisir de vous accueillir prochainement,

10/10 Excellent

Kathleen, Mercer Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Terminal One at Nice airport. 10 min. walk to get there. Room clean and well organized and modern. Highly Recommend!
Stayed 1 night in Oct 2023
Response from Alizé - customer experience team on 4 Nov 2023
Dear Kathleen,Thank you for your comment. We're happy that you enjoyed your stay in our hotel.Best regards

10/10 Excellent

Tonya, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stays here the night before our flights. Staff are excellent, always helpful and friendly. The room was in perfect condition, recently renovated. Appreciated the extra space, large lounging couch and bedside outlets.
Stayed 1 night in Oct 2023
Response from Alizé - customer experience team on 21 Nov 2023
Dear Tonya,Thank you so much for your comments. We're happy that you enjoy your stays in our hotel.It's a always a pleasure welcoming you !See you next time.Best regards

4/10 Poor

Louis, Encinitas

Liked: Cleanliness, staff & service
There was a strong odor like stale air freshener comming from the AC unit in our room. was almost impossible to sleep. Luckily the window opened and with the AC off we were able to sleep but now there was street noise. The food in the restaurant was very bad. Management should try eating there sometime. We will never go back there. Unfortunate because the staff were all delightful.
Response from Alizé - customer experience team on 21 Nov 2023
Dear guest,Thank you for taking the time to share your experience at Novotel Nice Arénas.We are sorry that the stay hasn't meet your expectations.We will share your feedback to our team in order to always improve the quality of our services.It's our hope to better serve you in the future.Best regards

10/10 Excellent

Sandra

Stayed 3 nights in Oct 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and facilities. Would highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Stayed 1 night in Oct 2023

2/10 Terrible

Pernell

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning is not working for the all buildings
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

10/10 Excellent

Philippe

Stayed 1 night in Oct 2023

10/10 Excellent

Diana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always book this hotel because of the friendly staff and convenient shuttle to and from the airport.
Stayed 1 night in Oct 2023

8/10 Good

Rune

Stayed 1 night in Oct 2023

8/10 Good

Alejandro

Stayed 1 night in Oct 2023

8/10 Good

Maximilien

Stayed 1 night in Oct 2023

8/10 Good

Philippe

Stayed 2 nights in Oct 2023

10/10 Excellent

Josh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, no issues at all.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Comfortable, clean, and convenient. The staff was most helpful and courteous
Stayed 1 night in Oct 2023

8/10 Good

Michel

Stayed 2 nights in Oct 2023

8/10 Good

Juliana

Liked: Property conditions & facilities
Nice hotel and clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Isabelle, Paget

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for staying one night before catching a plane at the Nice airport.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place don’t depend ona ride to the airport
Everything was great until we asked for. Ride to the airport and was told wait 5 minutes . 15 minutes latter we ask about our ride We were told he couldn’t leave to take us to the airport because no one was there to take his place behind the desk. This was at 9 am We had to walk to the sirport
Stayed 1 night in Oct 2023

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Experience
Stayed 3 nights in Sep 2023

8/10 Good

Ian

Business traveller
Liked: Amenities
Check in very poor - could not find my Expedia booking
Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Brian

Stayed 1 night in Sep 2023

10/10 Excellent

Neen

Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023

8/10 Good

Gilles

Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from terminals
Stayed 1 night in Sep 2023

10/10 Excellent

Jasur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay before getting a long flight home to Australia
Stayed 1 night in Sep 2023

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The complementary van driver failed to let us know that there were two terminals, and he just dropped us off at the First Terminal. He did not ask us what our airline was and he would not help with the bags because he said his shoulder was hurting. I can manage my bags however, it would’ve been helpful if he just asked us which airline we were flying with. Also, the air conditioning was almost nonexistent. The rooms were stuffy, and it was as if the air conditioning was turned off in the middle of the night.
Stayed 1 night in Sep 2023
Response from Alizé - customer experience team on 14 Sept 2023
Dear guest,Thank you for taking the time to tell us about your experience at the Novotel Nice Arénas Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

jeffrey

Stayed 1 night in Sep 2023

10/10 Excellent

Andre

Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - convienent for the airport as well as easy to acces the train to the center of Nice. Very safe and comfortable feeling
Stayed 1 night in Sep 2023
Response from Alizé - customer experience team on 14 Sept 2023
Dear guest,Thank you for sharing your experience at Novotel Nice Arénas Aéroport.We're happy that you enjoyed your stay in our hotel.It will be a pleasure welcoming you again!