4/10 Poor
Andrew
Travelled with family and small children
24 Apr 2024
Disliked: Amenities, property conditions & facilities
Staff was very friendly and helpful during our stay, but that was about the only positive. The room looked like it hadn't been updated in decades - a far cry from what the website portrayed. There was visible grime on the window. The box spring for one of the beds was broken. The only real perk to this hotel is the waterpark and that isn't even part of the hotel. It's a whole separate business that three other hotels have access to and I believe is even open to the public.
The location also isn't great. Although it's near the river, it's over a 20 minute walk to the Horseshoe Falls. Your other options include paying $20 for a Go Pass to take the bus or paying $35 for parking. It is reasonably close to the Clifton Hill attractions, though. But if you're wanting to see the falls, you're probably better off picking a hotel that's a bit closer to them.
Most egregious, however, is the fact that when I tried to change my booking six weeks in advance to leave a day earlier, they wouldn't let me just remove that day from my reservation. They tried to force me to cancel and rebook entirely at their new surge pricing that was nearly double the cost. Obviously, I declined to do that. I was then told that I could just check out early and they'd refund me the cost of the unused day. However, they are now refusing to honour that promise.
Overall, it was a disappointing and frustrating experience. Do not stay at this hotel.
Andrew
Stayed 4 nights in Apr 2024