Desk, iron/ironing board, free WiFi, bed sheets

Reviews of SureStay Plus Hotel by Best Western Niagara Falls East

2.5 out of 5
SureStay Plus Hotel by Best Western Niagara Falls East
9100 Niagara Falls Blvd, Niagara Falls, NY

Reviews

7.2

Good

Rating 10 - Excellent. 251 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 224 out of 1000 reviews" "
Rating 4 - Poor. 112 out of 1000 reviews" "
Rating 2 - Terrible. 92 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a refreshing find. It is very clean, everything works, and the breakfast is excellent. It is very evident that the owners care about their guests. They are very accomodating, and I would not hesitate to stay here again.
Stayed 1 night in Apr 2024
Response from Sangeeta Patel on 23 Apr 2024
our feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay ever time we come across for cross border shopping. We love the closeness to shopping areas. The parking lot outfront fully lighted makes you feel safe at night when coming back late at night
Stayed 1 night in Apr 2024
Response from Sangeeta Patel on 21 Apr 2024
our feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff couldn't be more pleasant and accomodating.
Stayed 1 night in Apr 2024
Response from Sangeeta Patel on 16 Apr 2024
Thank you for your esteemed review following your recent stay at SureStay Plus. We are delighted to hear that your experience surpassed your expectations. Your satisfaction underscores our commitment to delivering unparalleled service. We eagerly anticipate the opportunity to host you again for another remarkable stay.Best regards,Sangeeta PatelManager, SureStay Plus

10/10 Excellent

Sayan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Few things that can be improved- Mattress Storage inside the room.
Stayed 1 night in Apr 2024
Response from Sangeeta Patel on 15 Apr 2024
Thank you for your esteemed review following your recent stay at SureStay Plus. We are delighted to hear that your experience surpassed your expectations. Your satisfaction underscores our commitment to delivering unparalleled service. We eagerly anticipate the opportunity to host you again for another remarkable stay.Best regards,Sangeeta PatelManager, SureStay Plus

8/10 Good

Moffat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sangeeta Patel on 26 Mar 2024
Thank you for your glowing review! We're thrilled that your stay exceeded expectations. Your feedback inspires us to continue delivering exceptional experiences. Looking forward to welcoming you back soon!Warm regards,Sangeeta Patel

10/10 Excellent

Mariah

Travelled with family and small children
Liked: Amenities
Great property great price. TVs awesome, breakfast included. Great
Response from Sangeeta Patel on 23 Mar 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta Patel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Billie

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was tiny and dirty, what appeared to be a towel covered in mould was in the fridge, the smell was awful. We didn’t even talk to the front desk, just left and found somewhere else to stay.
Stayed 1 night in Mar 2024
Response from Sangeeta on 21 Mar 2024
BAD REVIEW ABOUT THE ROOM BUT NEVER TOLD USThanks for choosing to stay with us! I am sorry to see you were not impressed with the room. If the room was not acceptable, we need to know it right away. We are not able to resolve any issues a guest might have, after they have chosen to sleep in the room. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied immediately. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. All the best on your future travels!

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice
Stayed 1 night in Mar 2024
Response from Sangeeta Patel on 17 Mar 2024
Thank you for your gracious review following your recent stay at SureStay Plus. We are thrilled to hear that your experience exceeded expectations and appreciate your valuable feedback. Our team is committed to delivering exemplary service, and we look forward to welcoming you back for another distinguished stay.Warm regards,Sangeeta PatelManager, SureStay Plus

8/10 Good

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff clean safe a little run down bathroom tub had damage and no plug. Toilet clogged and no staff were able to fix it I was handed the plunger and told if I needed it I would have to do it
Stayed 1 night in Mar 2024
Response from Sangeeta Patel on 11 Mar 2024
Thank you for your glowing review! We're thrilled that your stay exceeded expectations. Your feedback inspires us to continue delivering exceptional experiences. Looking forward to welcoming you back soon!Warm regards,Sangeeta Patel

8/10 Good

Syed

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sangeeta Patel on 11 Mar 2024
Thank you for your glowing review! We're thrilled that your stay exceeded expectations. Your feedback inspires us to continue delivering exceptional experiences. Looking forward to welcoming you back soon!Warm regards,Sangeeta Patel

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is good, nice to have a coffee to go. The staff is always nice and kind.
Stayed 1 night in Mar 2024
Response from Sangeeta Patel on 6 Mar 2024
Dear Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk workers were great and pleasant. Very professional
Stayed 2 nights in Feb 2024
Response from Sangeeta Patel on 23 Feb 2024
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay P

2/10 Terrible

Kevin

Stayed 1 night in Feb 2024
Response from Sangeeta on 21 Mar 2024
BAD REVIEW ABOUT THE ROOM BUT NEVER TOLD USThanks for choosing to stay with us! I am sorry to see you were not impressed with the room. If the room was not acceptable, we need to know it right away. We are not able to resolve any issues a guest might have, after they have chosen to sleep in the room. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied immediately. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. All the best on your future travels!

10/10 Excellent

Stefan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sangeeta Patel on 15 Jan 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
We had no issues wifi was great room was clean and nice breakfast was good staff was great
Stayed 2 nights in Dec 2023
Response from sangeeta patel on 1 Jan 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Stephen Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and so helpful. Breakfast was plentiful and delicious.
Stayed 4 nights in Dec 2023
Response from Sangeeta on 20 Dec 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Monica

Stayed 2 nights in Dec 2023
Response from sangeeta on 20 Dec 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, well-maintained units and facility.
Rooms are designed to be easy to clean, with special design touches for the traveller: place to hang clothes is close at hand together with ironing board and iron; floor is clean (and easy to clean); washroom is clean, and well -arranged elements. Comfortable, well-maintained units and facility. Would not hesitate to come back, and also recommend it to others.
Stayed 1 night in Dec 2023
Response from sangeeta on 11 Dec 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Zin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came during the off season. Friendly staff, clean rooms, comfortable bed with loads of pillows. Traveled with a pet dog. No issues.
Stayed 1 night in Dec 2023
Response from sangeeta on 9 Dec 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Nicole

Response from Sangeeta Patel on 23 Feb 2024
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay P

4/10 Poor

Vincent

Travelled with family
Disliked: Cleanliness
This was not my first choice. Due to the Rainbow Bridge closure, I had to cancel my original reservation in St. Catharines and make a reservation here. I chose this property because it was relatively close to the Falls. Our room, unfortunately, was not clean and the building in general was very noisy.
Stayed 2 nights in Nov 2023
Response from sangeeta on 28 Nov 2023
REVIEWDear valued guest,Thank you for taking the time to leave a review.On behalf of our entire team, I would like to apologize if we failed to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Property and room was clean. Included breakfast was great.
Stayed 1 night in Nov 2023
Response from sangeeta on 28 Nov 2023
hank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Dong

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from sangeeta on 24 Nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just needed a quick one night inexpensive stay near Niagara Falls. SangLana the night desk employee was very nice and helpful. Sangeeta the manager was Excellent! There should be at least 2 people working to ensure the safety of the staff!
Stayed 1 night in Nov 2023
Response from sangeeta on 23 Nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Rachel

Travelled with group
Liked: Room comfort
The hotel itself was okay. But we found that the room was not very clean. There was garbage left behind and the ice bucket had garbage in it as well. The location was great. But most likely will not be staying at the hotel again.
Stayed 1 night in Nov 2023
Response from sangeeta on 19 Nov 2023
Thanks for choosing to stay with us! I am sorry to see you were not impressed with the room. If the room was not acceptable, we need to know it right away. We are not able to resolve any issues a guest might have, after they have chosen to sleep in the room. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied immediately. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. All the best on your future travels!

6/10 Okay

Marcia

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The rooms are generous in size and there is plenty of parking.
Stayed 1 night in Nov 2023
Response from sangeeta on 18 Nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Lynda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very pleasant. Check in was quick. Beds were very comfy and room was clean.
Stayed 2 nights in Nov 2023
Response from sangeeta on 12 Nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Average stay
No issues with the stay. Off season so very quiet. Staff Sangeeta Was helpful. More variation for breakfast would be an improvement Otherwise pleasant stay
Stayed 5 nights in Oct 2023
Response from sangeeta on 10 Nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Soby

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 1 night in Nov 2023
Response from sangeeta on 5 Nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Nirav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2023
Response from sangeeta on 3 Nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Jeremy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
😔
The sheets and comforter had yellow stains on there. The temperature of the room was 85° when I entered.
Stayed 1 night in Oct 2023
Response from sangeeta on 29 Oct 2023
Dear valued guest,Thank you for taking the time to leave a review.On behalf of our entire team, I would like to apologize if we failed to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was Clean n quiet, and affordable!!!
Stayed 1 night in Sep 2023
Response from sangeeta on 28 Oct 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from sangeeta on 23 Oct 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Good service.
Stayed 1 night in Oct 2023
Response from sangeeta on 22 Oct 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Carol

Travelled with partner
Our stay was good. The lady at the front desk, a little women was so friendly and helpful. Over all a great place.
Stayed 5 nights in Oct 2023
Response from sangeeta on 20 Oct 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Michael, Gulfport

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was very good. Coming here to live from Louisiana I wasn’t sure what area to stay in. The staff went out of their way to make sure I was a happy customer. They definitely kept the place clean due to my own doing. I switched rooms and they made sure I was given the proper rates for the room change I originally did not know what to expect, but I am glad I made the choice to stay. I got to meet nice people
Stayed 14 nights in Oct 2023
Response from sangeeta on 20 Oct 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Prabhjot Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2023
Response from sangeeta on 17 Oct 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Claudie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms and no customer service
We called ahead of time to let the hotel know we were arriving after midnight and they assured us the room was ready and late check in was no problem. When we arrived with our children and pets, the room hadn’t been clean. Front desk suggested we could receive a discount in the morning. They didn’t offer a new room or even new linens, just expected us to sleep in a dirty room where a bed was soiled and the bathroom was a mess with dirty towels. They didn’t have any other rooms and wouldn’t help me locate a new hotel to book another room. I had to spend over $50 booking a new hotel room that was 25 minutes away. They said they would only refund me for the price of their charge and it would take 7-10 business days. They refused to compensate me for the additional fees and inconvenience. Hotels.com did help take care of me and my family. I will always book with hotels.com.
Stayed 1 night in Oct 2023
Response from manager on 15 Oct 2023
Dear valued guest.we already give you refund whatever your rate puls tax. But you spend more money for anther hotel this payment you are responsible.Not sure stay hotel.And you expected this payment sure stay pay for you this is your misunderstanding .your original refund going to your acount in with in four business day. thanks.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds and pillows were very comfortable.
Stayed 3 nights in Oct 2023
Response from manager on 15 Oct 2023
Thanks for staying with us.

8/10 Good

fnu

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good for a to go stay. Fair staff, good breakfast
Stayed 1 night in Sep 2023
Response from sangeeta on 13 Oct 2023
ank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Th

10/10 Excellent

Lisa

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from sangeeta on 28 Oct 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
While the room was in good condition, the outside area is messy. The front door states "no smoking", but the entries to the front and side doors are littered with cigarette butts discarded on the ground. On numerous ocassions, we noticed employees smoking outside and tossing butts to the ground. The exterior trash cans were overflowing and litter was in all the grassy areas.
Stayed 1 night in Sep 2023
Response from management on 3 Oct 2023
Thanks for your feedback. We are very sorry about for cigarette butts.We try to avoid this stuff but unfortunately weare not going to successful.but next time we take care you. and thanks again.

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel staff was very friendly they allowed my husband to park his tractor trailer in their parking lot the breakfast was really good and always stayed fresh and stocked up
Stayed 2 nights in Sep 2023
Response from sangeeta on 2 Oct 2023
Thanks for staying with us .We are very applicieated for your good fedback thanks again.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the American falls.
Stayed 2 nights in Sep 2023
Response from sangeeta on 2 Oct 2023
Thanks for your decent feedback.thanks again.

8/10 Good

Saira

Stayed 1 night in Sep 2023
Response from sangeeta on 1 Oct 2023
Thanks for staying with us.

10/10 Excellent

Monica

Stayed 1 night in Sep 2023
Response from sangeeta on 1 Oct 2023
Thanks for staying with us.

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from lll on 27 Sept 2023
Dear Elvis,Thank you so much for your feedback!We appreciate the fact that you chose us for your stay in Niagara Falls. We hope to see you again in the near future!Thank you,Leslie Gonzalez,Management

6/10 Okay

Maryory

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Its good choice ...
Stayed 1 night in Sep 2023
Response from sangeeta on 25 Sept 2023
Thanks for staying with us. Weare very apriciated your feed back

8/10 Good

Kevin J

Travelled with family
Liked: Cleanliness, staff & service
Tv
Stayed 2 nights in Sep 2023
Response from manager on 25 Sept 2023
Hi, we are vey sorry for your tv.but next time we going to take care you yhanks again for your feedback.

6/10 Okay

Arnold

Disliked: Cleanliness, property conditions & facilities
Dirty
The room was pretty dirty. There was a used wash cloth hanging on the shower curtain rod, tub wasn't clean, and the desk had sticky stuff on it. When i went to the front desk, she came and looked. I was told she knows they cleaned it, because the bath mat was draped over the tub edge, and they can't do that unless they cleaned. That made no sense.
Stayed 1 night in Sep 2023
Response from manager on 25 Sept 2023
Hello Valued guest,I'm sorry to hear about your experience at our hotel, we can assure you we try our very best to keep our facilities/amenities clean for our guest to enjoy. I will talk to my front desk crew about how they handle situations like this.Please give us a chance at earning your business once more.