In-room safe, desk, iron/ironing board, rollaway beds

Reviews of Best Western St. Catharines Hotel & Conference Centre

2.5 out of 5
Best Western St. Catharines Hotel & Conference Centre
2 North Service Rd, St. Catharines, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 399 out of 1006 reviews" "
Rating 8 - Good. 347 out of 1006 reviews" "
Rating 6 - Okay. 150 out of 1006 reviews" "
Rating 4 - Poor. 73 out of 1006 reviews" "
Rating 2 - Terrible. 37 out of 1006 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Mathew

Business traveller
Typical best Western, 2 story building, side of a overpass near a shopping district close to Fairview mall. King bed standard room 316 50 inch tv, fridge, microwave The shampoo and conditioners were tiny bottles by the bars of soap, older building with some modern touches. Good for a cheep sleep and road trips Average stay
Stayed 2 nights in Mar 2024
Response from Spring on 28 Mar 2024
Thank you for your feedback, it helps us to improve and make for a better stay in the future. We are happy you enjoyed your stay over all and do hope you will choose to stay with us again in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind staff and very clean and quiet
Stayed 1 night in Mar 2024
Response from Spring on 28 Mar 2024
Thank you for your feedback, We are happy to hear that you enjoyed your stay and found the staff helpful and friendly. We look forward to having you as our guest again when you return to the Niagara Region.

6/10 Okay

Katie

Disliked: Cleanliness, property conditions & facilities
Not worth the money we paid!
Stayed 1 night in Mar 2024
Response from Spring on 28 Mar 2024
Thank you for your feedback, We are sorry we did not meet expectations during your stay. We do hope you will return in the future to see all the changes we are making.

4/10 Poor

Angela

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Pool and hot tub area where great however, our room overlooked the pool and we awaken to people in pool area at 6:30 am People talking etc. Pool sign stated it didn't open until 7 am. There was also construction on the roof that started at 7:15 am and was right above our room. No sleeping in for sure. Also hotel is used by community so a lot of patrons using pool and dining area that are not staying in the hotel. Staff was very friendly however.
Stayed 2 nights in Mar 2024
Response from Spring on 20 Mar 2024
We are sorry we did not meet your expectations during your stay, we are currently under renovations as was mentioned in the per-arrival message you received, but we do apologize that it interfered with the enjoyment of your time with us.

4/10 Poor

Brittany

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
I had a dog friendly room and as soon as you walked into the room it smelled like dog piss or fish, some kind of really disgusting smell. I didn't say anything to management as the front desk woman seemed to have a slightly hard time getting me booked in and finding me a room where my dogs could be. The rooms bathtub faucet was ripping out of the wall and wouldn't allow the water for the shower to turn on fully without the risk of it falling apart. Not impressed. The breakfast was mediocre at best as well
Stayed 1 night in Mar 2024
Response from Spring on 16 Mar 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay and have passed on your comments to the proper department head to address. We are currently under renovations and do hope you will Visit again and see all the changes we are making.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay over all.

10/10 Excellent

Sidhartha

Liked: Amenities
Good service
Stayed 1 night in Mar 2024
Response from Spring on 16 Mar 2024
We are happy to hear you enjoyed your stay and do hope to have you as our guest in the near future.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot close to the highway. Excellent breakfast included in our stay. Will definitely stay again!
Stayed 1 night in Mar 2024
Response from Stelly on 6 Mar 2024
Thank you for your kind words.

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel if a bit older in appearance. OUr room was VERY clean and aside from wear and tear on the wallpaper and heavy touch points we were very pleased. Our stay was for two days as we were attending a conference in St. Catherines and took time to explore the Niagara region while there. Staff was exceptionally friendly, helpful and courteous. The breakfast was expansive, fresh and varied and the dining room clean and cozy.
Stayed 2 nights in Feb 2024
Response from Stelly on 6 Mar 2024
Thank you for your feedback, we do appreciate it. We hope you will return to see all the changes we are making.

6/10 Okay

Roxanne, Aylmer

Travelled with partner
Clean rooms, bathrooms very small and low water pressure. Dated. But the are renovating.
Stayed 2 nights in Feb 2024
Response from Stelly on 6 Mar 2024
Thank you for your feedback. We apologize for any inconvenience caused by the size of the bathrooms and the water pressure. We appreciate your patience as we undergo renovations to enhance our facilities. We hope to welcome you back in the future to experience our improvements

6/10 Okay

Sergiu

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our bathroom had ants in it. The pool was very dirty. Staff were very friendly.
Stayed 1 night in Feb 2024
Response from Spring on 16 Mar 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay and have passed on your comments to the proper department head to address.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stelly on 6 Mar 2024
Thank you for staying with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stelly on 6 Mar 2024
Thank you!

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night because we had a concert. Check in was easy and the hotel was clean and easy to find. Our tv and a light weren’t working but front desk sent someone right away and got them working asap. Great service. Free breakfast had lots of options and tasted great!
Stayed 1 night in Feb 2024
Response from Stelly on 6 Mar 2024
Thank you for staying with us.

10/10 Excellent

Carolyn

Stayed 4 nights in Jan 2024
Response from Spring on 21 Mar 2024
Thank you for your feedback, we are happy to see you enjoyed your stay overall and look forward to having you as our guest again in the near future.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future when you return to the Niagara Region.

10/10 Excellent

Donna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just off highway. With lots parking and quiet
Stayed 1 night in Feb 2024
Response from Stelly on 6 Mar 2024
Thank you for your positive feedback! We're glad to hear that you enjoyed our convenient location, ample parking, and peaceful surroundings. We hope to have the pleasure of hosting you again in the future

10/10 Excellent

Kimika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Looks modern. Bathroom is very small
Stayed 1 night in Feb 2024
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future to see all the changes we are making!

8/10 Good

Scott

Stayed 1 night in Feb 2024
Response from Spring on 21 Mar 2024
Thank you for your feedback, we are happy to see you enjoyed your stay overall and do hope you will choose to stay with us again when you return to the Niagara Region.

6/10 Okay

melissa

Liked: Staff & service
Bathrooms are very tight in the rooms. Cannot fit more than 1 person at a time, if someone uses the toilet the door cannot open. The rooms are outdated. Pillows are bumpy and very uncomfortable. Our room had a very musty smell.
Stayed 2 nights in Jan 2024
Response from Stelly on 6 Mar 2024
We sincerely apologize for the inconvenience you experienced during your stay. We value your feedback and will work diligently to address the issues you've mentioned. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future."

8/10 Good

Allysa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Stelly on 6 Mar 2024
Thank you for staying with us!

8/10 Good

Katherine

Travelled with partner
Disliked: Property conditions & facilities
The staff is very friendly and helpful, but the rooms are outdated and a bit run down.
Stayed 1 night in Jan 2024
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay over all and do hope to see you again in the near future to see all the changes we are making!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Spring on 21 Mar 2024
Thank you for your feedback, we are happy to see you enjoyed your stay overall and do hope you will choose to stay with us again in the near future.

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with access to the outside, a sliding door, which made it easy for me to access my car when I needed too.
Stayed 1 night in Jan 2024
Response from Stelly on 6 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you appreciated the convenience of having direct access to your car from your room. We strive to provide a comfortable and convenient experience for all our guests, and we're glad that we could meet your expectations in this regard. We look forward to welcoming you back in the future

10/10 Excellent

michel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stelly on 6 Mar 2024
Thank you!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderfully cheerful, pleasant and helpful.
Stayed 1 night in Jan 2024
Response from Stelly on 6 Mar 2024
We're thrilled to hear that you had such a positive experience with our staff! Providing cheerful, pleasant, and helpful service is a top priority for us, and we're delighted that our team could make your stay enjoyable. Thank you for your kind words, and we look forward to serving you again in the future.

6/10 Okay

Jennifer

Business traveller
Stayed 1 night in Jan 2024
Response from Spring on 16 Mar 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay.

8/10 Good

Steve

Stayed 9 nights in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future.

6/10 Okay

FANNIE

Travelled with family
Liked: Staff & service
It’s okay
Stayed 5 nights in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay.

10/10 Excellent

Aleem

Stayed 1 night in Jan 2024
Response from Stelly on 6 Mar 2024
Thank you!

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only fault finding is the bath has some grime on around the bath tub tile. other than that it was okay!
Stayed 4 nights in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future. We passed on your concerns with the tub To the proper department head to address.

10/10 Excellent

zap

Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future to See all the changes we are making.

10/10 Excellent

Pasquale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room excessive road noise
Stayed 1 night in Dec 2023
Response from Stelly on 6 Mar 2024
Thank you for staying with us.

2/10 Terrible

Alcapone

Travelled with partner
No cold water in the room. We had to take shower on a different room
Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay and have passed on your comments to the proper department head to address. We do apologize for the issues you experienced with the water.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind checking in and cleanliness. Old Motel with cleaned up interior and not the best noise separation between units. Should have checked the holiday inn for 20 bucks less
Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for your feedback, We do hope you will come see us again to see all the changes we are making.

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future to see all the improvements we are making!

10/10 Excellent

aina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Exceptional service led by truly caring management and deliveres by phenomenal staff. Thank you for everything.
Stayed 3 nights in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for your feedback, We are happy to hear you enjoyed your stay and will pass on your kind words to Tami.

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future.

4/10 Poor

Shailesh

Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay.

10/10 Excellent

Frieda

Liked: Staff & service, property conditions & facilities
Tami at the desk was absolutely lovely! She made everything so easy and with a smile
Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
Thank you so much for the kind words, We will pass them on to Tami.

10/10 Excellent

Jodi

Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future to see all the changes we are making.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, We are glad to see you enjoyed your stay.

2/10 Terrible

John

Stayed 1 night in Dec 2023
Response from Stelly on 6 Mar 2024
We do apologize that we did not meet your expectations. We hope you will return to see the changes we have made.

4/10 Poor

David Rey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet is clogged bathroom is dirty and lots of water leak and water stain. Were supposed to stay for 2 nights but because of the condition of the room we check out 1 day earlier.
Stayed 2 nights in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay and have passed on your comments to the proper department head to address.

10/10 Excellent

Sharry

Stayed 1 night in Dec 2023
Response from Stelly on 6 Mar 2024
Thank you!

8/10 Good

Ida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
We are happy to see you enjoyed your stay and do hope you will choose to stay with us again in the future.

8/10 Good

Jason, Bowmanville

Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
We are happy to see you enjoyed your stay overall.

10/10 Excellent

Kalsang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
We are glad you enjoyed your stay!

4/10 Poor

Tina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Spring on 16 Mar 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay.

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Stelly on 29 Nov 2023
We are sorry we did not meet your expectations, we hope you will return to see the changes we have made.