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Reviews of Hanoi Golden Hotel

3.5 out of 5
Hanoi Golden Hotel
107 Nguyen Thien Thuat, Nha Trang, Khanh Hoa

Reviews

7.6

Good

Rating 10 - Excellent. 65 out of 241 reviews" "
Rating 8 - Good. 101 out of 241 reviews" "
Rating 6 - Okay. 54 out of 241 reviews" "
Rating 4 - Poor. 12 out of 241 reviews" "
Rating 2 - Terrible. 9 out of 241 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Elaine

Stayed 1 night in Feb 2023

10/10 Excellent

Aleks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
I really enjoyed staying at this hotel. The staff were really friendly, the breakfast was pretty good. The room was nice as well. The hotel is five minutes away from the beach. Overall, I had a lot of fun and I think the room was good value for money. If I do decide to come back I know where I'll be staying :)
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice location
Beside the hotel have a lot shop, so don't worry about food, drink tour.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Stay in Nha Trang
The hotel looked much cleaner and new on their profile on hotels.com. It was much more run-down and smelled of 10 year old carpet that had smoke trapped in it. Definitely not worth the price we paid. If we could do it again, we would stay somewhere nicer for the money spent. We also had small ants in our room and the shower water was warm to hot at best. Overall, disappointing stay.

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean Hotel
The Hotel was overall a good choice. Very convenient for dining options and its proximity (5' walk) to the Sinh Tourist Office from where the Sleeping Bus Departs.

6/10 Okay

Faye

OK hotel, but you could probably do better
A conveniently placed hotel, amongst the restaurants and bars of Nha Trang and only 7 minutes form the beach. However, the room didn't have a window (nor did my friend's room) and the pool didn't open till 10, so we felt stuck inside in the dark until then, which was a shame. The breakfast choice was wide. The hotel is mostly used by Russian guests and very little English in understood by staff or any other guests so be prepared to communicate by mime!

4/10 Poor

Stephen, Cyprus

Liked: Cleanliness, room comfort
Disliked: Staff & service
Noisy guests ruined this hotel for me!
Unfortunately the hotel is over run by Chinese people and they get up at 6o'clock in the morning and within 30minutes they are shouting to each other up & down the corridors with their room doors open. I stayed 2 nights and had to get up both mornings and ask them to "quieten down". The other bad thing is that the rooms by the lift have no views or outside windows. The small window in the bathroom and the room open into a enclosed area for I guess fresh air and the mounting of the air-con units, but the down fall is you can hear everything that is going on in the rooms below and above if they have their windows open and when I say everything (use your imagination, I mean everything). I shut my windows but a very active couple still made enough noise that I could hear them over the air con and the TV. Not nice!!

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel was in a great location for exploring Hanoi. The first room we stayed in smelt a little and had no window. They allowed us to move after 1 night. The staff ware very hard working and friendly. We booked the halong bay tour through their recommendation - called, fantasea (booking the 3 nights made it more worth while financially). Only thing when we arrived back from the tour, they wouldnt not book the nicer room out for us, unsure as to why as it wasn't booked out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great!
Hotel staff are great.very helpful.we were taking overnight bus at the day we checked out. So we went to rooftop to have dinner and relax until we have to leave for the bus trip which is around 6:30pm. Food is tasty and good price for the daily special menu.the most important the room is clean. Breakfast buffet is good.overall the price may out of backpackers budget but it's really worthy.

8/10 Good

DChe, Phoenix, az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, 2 blocks from the beach
The staff was fantastic, my girlfriend was sick and the bellboys were so helpful. They would ride out on their scooters and get her soup and all times of the day. The room was quite clean and comfortable. The bathroom was clean and had a nicely tiled shower. Only complaint is that the hot water was not always available and in the bathroom, there is a window that opens up to an empty space, and when it is open, you can hear everything that is happening in other rooms (Some guy was vomiting violently for 3 days)

6/10 Okay

Verified traveller

Liked: Cleanliness
Central Nha Trang city
A good place for those who want to party all night. Central to everything. All night thumping music venue nearby not good for those who want to sleep. Bed was excellent and room was clean. I was overcharged for room. Free cocktails each night are advertised but only if someone bothers to give you a ticket. Bteakfast was mediocre and the meal I ordered for dinner was nothing but chicken neck bones in sauce - no chicken meat attached. Cannot recommend given there are so many hotels in Nha Trang to choose from.

8/10 Good

Bart, Nome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solo trip to Nha Trang
Enjoyable stay in a nice room priced good for the quality

6/10 Okay

Ken, London

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
As per other reviews there are still building works next door but this is not noticeable from inside. On our first day the water from the shower smelt like sewerage water and then was shut off for part of the day. The remaining day and evening the water started to improve but was never fully resolved. The staff were helpful and friendly and the room was comfortable. The local area is good for the beach, restaurants bars and markets.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Shame about the building work next door
Shame about the building work next door because the hotel was really nice, rooms clean and staff helpful. The work continued to late at night and started early morning. Also, due to this we could not access the pool or bar which was a shame.

4/10 Poor

Wayland, New York

Deluxe Double Room with Sea View is not 30 m2
I booked the Deluxe Double Room with City Views on Hotels.com and when I tried to check in, they didn't have the room ready so they upgraded me to the Deluxe Double Room with Sea View which was listed on hotels.com as 30 m2. It's actually on 22 m2. Even if you add in the shared balcony, which should technically be considered a public space because it's shared with another room, would add only another 4 m2. If you are in a room with a shared balcony, make sure you lock the balcony door because your balcony neighbor can open your door if it's not locked. As for the view, you get a small sliver of the ocean between two buildings. There are bathrobes in the closet, which were nice. Room Tip: Whatever room size you book, subtract about 25 percent, and that would be your actual room size

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Wayland, New York

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Executive Room with Sea View has Great Sea View
I booked the Executive Room with Sea View on Hotels.com listed as 25 m2. Including the bathroom, I measured only about 22 m2, but it's big enough for two people to live comfortably. The closet has two bathrobes for lounging around, but I think that's a standard in Nha Trang. Even 2 star hotels have bathrobes. The view is spectacular, no buildings obstructing your view of the ocean. You can go to the 18th floor rooftop pool for an even better view. The location is great. The beach and ocean is literally across the steet. For some reason, my laptop joined the wifi network, but I couldn't surf, but I hardwired to the router in the hallway and I was able to go online fine. The 3rd day, they caught on that I was hard wiring to the router outside and said it's not allowed so I unplugged it. The wifi was working at that point anyway. The cyclo drivers outside will tell you their fares are low, but they primarliy make money from kickback comissions from seafood restaurants and tour bookings. The breakfast is pretty good. with lots of bacon for you low carbers out there. Room 501's faucet was faulty. When I tried to fill the tub, the water would shoot sideways and waste water. Filling the tub would take a long time because not all the water was going into the tub!

2/10 Terrible

Carlo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly room
When they gave me my room they just sprayed insecticide and the room smelled horrible. The front asked me to open the window for a while so I did and walked around. Came back and still smelled horrible and I asked for another room. They said no. Terrible experience so I wouldn't stay here again.

6/10 Okay

Wayland, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Deluxe Double Room Sea View is not 30 m2, is 22 m2
I booked the Deluxe Double Room with City Views on Hotels.com and when I tried to check in, they didn't have the room ready so they upgraded me to the Deluxe Double Room with Sea View which was listed on hotels.com as 30 m2. It's actually on 22 m2. Even if you add in the shared balcony, which should technically be considered a public space because it's shared with another room, would add only another 4 m2. If you are in a room with a shared balcony, make sure you lock the balcony door because your balcony neighbor can open your door if it's not locked. As for the view, you get a small sliver of the ocean between two buildings. There are bathrobes in the closet, which were nice. Room Tip: Whatever room size you book, subtract about 25 percent, and that would be your actual room size

4/10 Poor

Morten

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Good comfortable room, excellent staff. the only thing was that the pool was a little dirty so we didnt go for a swim.
Response from Hanoi Golden Hotel on 26 Dec 2015
Thank you for choosing Hanoi Golden Hotel in your vacation, have a nice trip.

8/10 Good

the phu, Sydney, Australia

Liked: Staff & service, room comfort
nice & good value for money hotel and services
relaxed, comfortable
Response from Hanoi Golden Hotel on 26 Dec 2015
Thank you for choosing Hanoi Golden Hotel . Have a nice trip!

6/10 Okay

sydneysiders

Disliked: Property conditions & facilities, room comfort
Noisy bed all night and dark lobby at 10 pm
Had it not been for the last minute discounted rate I would have been kicking myself for this choice. Other than the closer proximity to the beach most of the features were not impressive. The frame of the bed must have been made by ratten or bamboo as the rattling noise was sufficient to wake you or your partner up with the slightest movement. The hotel lobby lights will be switched off at 10pm which made it very difficult to see the steep entrance steps. The next door construction work continued with piles of bricks close by. In fairness the breakfast was OK with a good and friendly manager.
Response from Hanoi Golden Hotel on 25 Sept 2015
we're so sorry about the construction,it will be stop soon,so we hope you understanding the problem is not from us,for the light: from 22:00 we have to switched off few lights, we so sorry if it make you felt uncomfortable.we make sure, in your next holiday, everything will be the best

8/10 Good

wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 4 days and 3 nights. Everything from hotel cleanliness, services and comfort was perfect except for some minor problems in the water drainage outlets of the bath tub and basin which were quickly fixed by the staff. I will definitely stay here again in my next trip
thank you for choosing Hanoi Golden in your holiday, we hope to see you next time.

10/10 Excellent

Phuoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanh you for your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hanoi Golden Hotel on 12 Dec 2015
Thank you for your stay in our Hotel. Have a nice trip!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well presented hotel in a good location for shops and beach. Room was comfortable and clean. Our seven year old loved the rooftop pool which was a godsend when the sea too choppy.
Response from Hanoi Golden Hotel on 12 Dec 2015
Thank you for your stay in our Hotel. Have a nice trip!

8/10 Good

Vincent

Liked: Staff & service
Response from Hanoi Golden Hotel on 12 Dec 2015
Thank you for your stay in our Hotel. Have a nice trip!

8/10 Good

Vincent, New Jersey

Liked: Cleanliness, staff & service
Overall I was satisfied with the hotel. There is construction right next store so it was a bit noisy.
Response from Hanoi Golden Hotel on 12 Dec 2015
Thank you for your stay in our Hotel. Have a nice trip!

6/10 Okay

Hector

Liked: Staff & service
Response from Hanoi Golden Hotel on 12 Dec 2015
Thank you for your stay in our Hotel. Have a nice trip!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
was the largest room we stayed in and everything was great... Only problem was a building being constructed next door so no late sleep ins....Very central...
Response from Hanoi Golden Hotel on 12 Dec 2015
Thank you for your stay in our Hotel. Have a nice trip!

6/10 Okay

elizabeth

Hotel is fine
Good value for money. Still building going on next door but not too annoying.
Response from Hanoi Golden Hotel on 12 Dec 2015
Thank you for your stay in our Hotel. Have a nice trip!

4/10 Poor

Alan, Glasgow

Liked: Room comfort
major construction site next door
were woken every morning at 7am with major building work next door which went on till 10pm every day including saturday and sunday
Response from Hanoi Golden Hotel on 12 Dec 2015
Thank you for your stay in our Hotel. Have a nice trip!

6/10 Okay

Karen, NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Locaton
We had a pleasant stay, only a 3 minute walk to the beach, the pool was great, the service was tremendous from the staff the only thing that really let it down was the breakfast. Only catered for Russians and Asians, no butter no milk only eggs anyway you want them for westerners.
Response from Hanoi Golden Hotel on 13 Oct 2015
Thank you for your stay in our Hotel. Have a nice trip!

8/10 Good

Minh Phuoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hanoi Golden Hotel on 12 Dec 2015
Thank you for your stay in our Hotel. Have a nice trip!

6/10 Okay

Young traveller, england

Liked: Cleanliness, staff & service
Nice hotel, rude russians
Nice hotel, only bad thing was the construction noise as 7am. Had to move rooms. Construction won't be over for a while. Gym in poor condition, breakfast not the best and the swarm of rude russians ... 😒. Apart from that they exchange money at a good rate and they have knowledge of the local area.
Response from Hanoi Golden Hotel on 13 Oct 2015
Thank you for your stay in our Hotel. Have a nice trip!

6/10 Okay

Susan, Victoria BC Canada

Liked: Cleanliness, staff & service
Golden Hanoi Hotel in Nha Trang
This hotel was not bad for the money, it included a delicious buffet breakfast with lots of choices. The pool and staff were nice. Rooms could use a little updating. It took about 5 to 10 minutes to walk to the beach and was close to lots of good restaurants. Staff was very nice.
Response from Hanoi Golden Hotel on 19 Dec 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very satisfied
I liked this hotel a lot better than the ones I've stayed at so far in Vietnam. The rooms are nice and roomy. Very clean except for the occasional ants roaming around but overall very nice. The bathroom is updated and is clean as well. Their hotel service is great. Very accommodating to the guest which is a big deal here since not a lot of places have that same kind of hospitality. Overall very satisfied with my stay. The area is very nice too with stores within walking distant.
Response from Hanoi Golden Hotel on 19 Dec 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

8/10 Good

M, China

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
The hotel is nice and is about 10 minutes walking away from the beach. Plenty of restaurants are nearby
Response from Hanoi Golden Hotel on 20 Oct 2015
Thanks for staying with us. Have a nice trip!

6/10 Okay

Steve, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, but very noisy
The hotel was in a very good spot, close to the beach with many restaurants and night spots nearby. Sadly, there is construction next door that runs late and starts early. Also, no hot water on one morning out of three.
Response from Hanoi Golden Hotel on 19 Dec 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

6/10 Okay

Tom, Scotland

Ok hotel, but views blocked by other hotels.
Ok hotel, not great views, but great location, right in the heart of the action.
Response from Hanoi Golden Hotel on 20 Oct 2015
Thanks for staying with us. Have a nice trip!

6/10 Okay

Kim, Marseille

Disliked: Property conditions & facilities, room comfort
Pretty good place to stay but can be noisy
The windows were dodgy and didn't close properly so a lot of noise during the night. The hotel next door had construction going on so from 6.30 they started working. The breakfast was good and offering a bit of Asian and western choices with chefs. The bar/swimming pool on the roof top was really nice and the location is pretty good.
Response from Hanoi Golden Hotel on 9 Jan 2016
Thank you for staying in Hanoi Golden Hotel and have a great trip

10/10 Excellent

Robert, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and sevice
We enjoyed our stay very much. The room was great, as was the breakfast and the location close to the Sailing Club for diving. The only downside was that none of the other guests spoke English
Response from Hanoi Golden Hotel on 19 Dec 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

6/10 Okay

Blue, England

Liked: Staff & service
It was ok but hotel didn't keep their word!
Arrived from Da Nang early. Added 3 days to our original stay of 2. We were told after the 2nd night we were to be moved to a better room on the 11th floor, they didn't! The staff are nice and friendly and very approachable. The road outside the hotel gets quite busy at night and can be noisy at times. Construction next door forced us to leave the hotel on a couple of occasions for some peace and quiet. Food was nice, close to beach, shops and bars. Many Russian guests. Overall it was ok!
Response from Hanoi Golden Hotel on 19 Oct 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

8/10 Good

Natasga

Liked: Cleanliness, staff & service, room comfort
Great service not so great breakfast!
The staff were excellent always providing you with correct information eg where's the nearest laundry service however the inside of the hotel corridors etc are quite dated but the rooms and bathrooms were newly renovated. The breakfast leaves a little to be desired compared to the three other hotels we've stayed at in Vietnam the omelette were yuk and my partner had a hair in his soup. The cocktails at the rooftop bar are cheap although the pool is smallish but still nice and it is only 500 metres walk to the beach. The location is in prime vicinity to great restaurants eg omars tandoori cafe, lanterns and Pita GR overall nice stay good value for money
Response from Hanoi Golden Hotel on 19 Oct 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

8/10 Good

bex, london

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Only stayed one night, staff weren't quite as pleasant at reception as other hotels we'd stayed in. Place was nice though and room was good.
Response from Hanoi Golden Hotel on 19 Oct 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fantastic roodtop
We stayed for 2 nights and had a very nice and clean room. They have got a nice rooftop bar with pool where i stayed all day to do work. The wifi is good. I let them do my laundry, stupid of me. Paid for a few tshirts about 40$ :) my fault. I did not read the price list. Breakfast was very nice too. Would definitely come back.
Response from Hanoi Golden Hotel on 19 Dec 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

10/10 Excellent

Ed, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest 3 star of my trip
Staff were very friendly. Hotel in the middle of the action with many shops and restaurants outside the door. Roof top bar very nice with view to have a drink or eat lunch. Included breakfast was an extensive buffet. Was thanked by staff for eating there and given a snack to take away when finished. Hotel arranged a taxi to the airport for 300,000 VND which is a lot less than if the meter was used.
Response from Hanoi Golden Hotel on 19 Dec 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Russian holiday resort
Full of rude Russian tourists, so beware. Apart from that, hotel was well located and value for money. Have had much better breakfasts in Vietnam tbh. However the hotel was clean, and comfortable.
Response from Hanoi Golden Hotel on 19 Dec 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !

10/10 Excellent

Sven-Erik, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to airport.
Great hotel, great service, great staff, nice and clean, good beds and great breakfast. Call the hotel and they will pick you up on arrival and take you to the airport for free.
Response from Hanoi Golden Hotel on 19 Dec 2015
Thank you for choosing Hanoi Golden Hotel in your vacation. Have a nice trip !