Aerial view

Reviews of Pentire Hotel

3 out of 5
Pentire Hotel
Pentire Avenue, Newquay, England

Reviews

8.0

Very good

Rating 10 - Excellent. 203 out of 501 reviews" "
Rating 8 - Good. 171 out of 501 reviews" "
Rating 6 - Okay. 64 out of 501 reviews" "
Rating 4 - Poor. 48 out of 501 reviews" "
Rating 2 - Terrible. 15 out of 501 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, my dog was very welcome and a great place to walk to some of the beaches.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 21 Apr 2024
Thank you. It is great to know that you enjoyed our hospitality and you were made very welcome by our friendly team. We hope to welcome you back again soon.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed the one night in a single room. The room had everything needed for a comfortable stay and was clean. It is an older building so you could hear noise from the above room and the winds were whistling around the headland whilst I was staying. The staff were very helpful and friendly. The car park is a bit tight for space. Overall the owners have done a good job trying to keep an older hotel upto date. Perfectly ok for a nights stay.
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 Apr 2024
Thank you for sharing your experience with others. Our compact and cozy single rooms are our smallest rooms available, and as such, they are priced accordingly. If room size is an important consideration, perhaps for a longer stay, our large sea view doubles or our Endellion rooms (with seating area) make a comfortable choice. We hope to welcome you back in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations on 6 Apr 2024
Thank you for rating our hospitality

10/10 Excellent

Levente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I have only used it as a "base camp" for coastal explorations, it has great location outside the busy areas of Newquay - but still close to the coastline, with lovely ocean view from the room I succeeded to book earlier this year. Breakfast starts at 07:30, with a considerable menu of cooked options, too - so it is ideal for early risers looking to depart for their trekking. Overflow car park at the back helps, too in case the spaces in the front are taken.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 1 Apr 2024
Thanks for your glowing comments and lovely feedback. We hope to extend another warm welcome to you and appreciate you taking the time to share your experience with others. Thanks again.

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on 8 Feb 2024
Thanks for your 5 out of 5 top score rating. We hope to welcome you back in the future.

8/10 Good

Charanjit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked one of the basic single rooms so wasn’t really exposed to how nice this place could be. Otherwise great and did the job 👍
Stayed 1 night in Jan 2024
Response from Guest Relations on 31 Jan 2024
Thank you for offering feedback. Our single rooms are the smallest rooms we offer. As such, they are priced accordingly, offering everything required for a comfortable, short stay. We hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Guest Relations on 29 Dec 2023
Thank you for your top score rating of our hospitality. We hope to welcome you back in the future.

2/10 Terrible

Benjamin

Stayed 1 night in Dec 2023
Response from Guest Relations on 22 Dec 2023
It's unusual for us to receive a low score rating and with no feedback to explain. We hope you had a safe onward journey and wish you all the best.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations on 16 Dec 2023
Thank you for rating our hospitality. We hope to welcome you back in the future

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and staff!
Stayed 1 night in Dec 2023
Response from Guest Relations on 8 Dec 2023
Thanks for your lovely feedback. We hope to welcome you back in the future and will share your kind compliments with our team.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, thank you
Booked a single room for my stay and was very surprised to receive an upgrade so thank you very much. The staff are amazing and so friendly, also a special thanks to Sue for being so helpful with everything and making my trip run so smoothly. All in all a lovely stay so a massive thank you.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 8 Dec 2023
Thank you for taking time to share your experience with others. We are delighted that you enjoyed an amazing stay and we will be sure to pass on your kind compliments to our team. Thanks again,

8/10 Good

Alastair

Liked: Staff & service, amenities
Good breakfast, pool was nice, communal areas well maintained but room could do with a facelift.
Stayed 1 night in Nov 2023
Response from Guest Relations on 26 Nov 2023
Thanks for sharing feedback with us. We hope to welcome you back in the future.

8/10 Good

Shaun

Stayed 1 night in Nov 2023
Response from Guest Relations on 20 Nov 2023
Thank you. We appreciate you rating our hospitality and hope to achieve a full score next time. Thanks again.

10/10 Excellent

Emma

Stayed 2 nights in Nov 2023
Response from Guest Relations on 18 Nov 2023
Thanks for your top review score of 10 out of 10, We hope to welcome you back in the future.

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations on 16 Nov 2023
Thanks for your top review score rating of 10 out of 10. We hope to welcome you back in the future.

8/10 Good

Carl

Stayed 1 night in Nov 2023
Response from Guest Relations on 16 Nov 2023
Thank you for your great review score rating. We will strive to achieve full top marks next time. Thanks again

6/10 Okay

Susan

Stayed 3 nights in Oct 2023
Response from Guest Relations on 8 Nov 2023
Thanks for rating our hospitality. We will strive to achieve a higher score from you next time.

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well equipped. Helping and very nice hosts.” “The rooms were beautiful with sea view and the hotel's location is great for sightseeing. The staff provided excellent service and went above and beyond to make our stay enjoyable.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 3 Nov 2023
Thanks for this wonderful feedback. We are thrilled that you had an enjoyable stay and will be sure to share your lovely comments with our team. Thanks again.

10/10 Excellent

maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab views of the beaches! Good Environmental efforts, eg no silly little toiletries! Helpful staff
Stayed 2 nights in Oct 2023
Response from Guest Relations on 30 Oct 2023
Thanks for this great feedback and pleased that you appreciate our efforts to minimise the use of single-use plastic bottles as part of our green hotel housekeeping policies. We love our sea views over Fistral Bay too, and hope to welcome you back in the future.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations on 26 Oct 2023
Thank you for rating our hospitality. We hope to extend another friendly welcome to you in the future.

10/10 Excellent

Desiree

Stayed 2 nights in Oct 2023
Response from Guest Relations on 26 Oct 2023
Thank you for your top score rating. We hope to welcome you back again

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Guest Relations on 31 Oct 2023
Thank you for rating our hospitality. We will strive to achieve a higher score next time and wish you all the best.

8/10 Good

Simon

Stayed 1 night in Oct 2023
Response from Guest Relations on 23 Oct 2023
Thank you for rating our hospitality

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Such wonderful staff and a beautiful room. Restaurant was very good as well. I have zero complaints Thank you everyone for a lovely 3 days
Stayed 1 night in Oct 2023
Response from Guest Relations on 21 Oct 2023
Great photo and a lovely review of our hospitality - thank you. We hope to welcome you back again in the future.

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service
Overcharged but this was corrected. Water trap in shower was extremely smelly. We wouldn’t stay again.
Stayed 2 nights in Oct 2023
Response from Guest Relations on 16 Oct 2023
We are genuinely sorry if the shower water trap required attention. We will immediately instruct our housekeeping team and thank you for bringing this to our attention.

4/10 Poor

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and badly maintained
Lobby and bar/restaurant looks okay but the rooms are horrendous. Smallest hotel room I’ve ever stayed in, mouldy bathroom door, stained carpets, awful tile job, bathroom flooring peeling away. Obviously haven’t spent any money to keep the rooms even half way decent, felt and smelt so grimey and disgusting in there, wish I’d have thought to take photos as my description doesn’t explain how awful it was. The guy who severed us on the bar was lovely! Prepare to take out a second mortgage if you get a drink though!! Reception staff are very very rude and unhelpful. One overweight women at reception was especially awful, hopefully it’s her day off on your check in if you do stay! Oh, and the room wasn’t even ready on time for the 4pm check in either, no sign of an apology or anything for this, just treated like we were in the wrong for being there….
Stayed 2 nights in Oct 2023
Response from Guest Relations on 15 Oct 2023
We're shocked and upset by the tone of this content. We also have a zero-tolerance policy towards any guest who believes it's okay to make offensive and highly personal comments about our team. We have closely inspected this room, and while we have identified some small spot staining (possibly from a tea bag missing the bin) we find the main points of feedback exaggerated and misleading. That said, we are extremely proud of our team and if we ever make a mistake, we always hold our hands up and apologise. It's just the right thing to do. As this guest didn't raise any point of complaint with our team at any stage during their stay, we encourage guests to let us know at the time. so we have the opportunity to resolve, investigate or rectify.

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations on 15 Oct 2023
Thank you for offering us top marks and 10 out of 10 for our hospitality. We hope to welcome you back in the future.

6/10 Okay

Philip

Liked: Cleanliness, staff & service
For the money ok .But I like my room serviced everyday .Breakfast and staff pleasant.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 7 Oct 2023
Thank you for offering feedback with pleasant service and breakfasts as a highlight of your stay. In compliance with our Green Policy, we do not offer a daily bedroom refresh. However, we do provide additional fresh, clean towels, bathroom sundries, or tea/coffee top-ups at reception, which is manned 24 hours a day. For guests staying 4 nights or more, we offer a mid-stay room refresh.

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Amazing stay, and definitely will stay again
Stayed 2 nights in Oct 2023
Response from Guest Relations on 4 Oct 2023
Thank you. Great to know that you enjoyed a fantastic stay and we love your attached photo of our newly refurbished heated indoor pool. What's more, we're thrilled that you will definitely return to stay with us. We look forward to extending a warm welcome to you in the future. Thanks again.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Relations on 4 Oct 2023
Thank you for rating our hospitality

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very friendly and helpful staff. Great location. Old building but still comfortable stay.
Stayed 3 nights in Sep 2023
Response from Guest Relations on 1 Oct 2023
Great to know that you enjoyed a nice stay and we hope to extend another friendly welcome to you again in the future.

8/10 Good

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
The lovely view of the bay from the bedroom window. Nice to watch the surfers, sunrise and sunset. Also with our stay the lovely rainbows. The staff were always friendly, helpful and nothing was too much trouble.
Stayed 3 nights in Sep 2023
Response from Guest Relations on 26 Sept 2023
Thank you. We appreciate you taking the time to share your experience with others and hope to welcome you back again in the future.

10/10 Excellent

Barry

Stayed 3 nights in Sep 2023
Response from Guest Relations on 16 Oct 2023
Thanks for your top marks. We hope to welcome you back again in the future.

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations on 26 Sept 2023
Thank you for rating our hospitality

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was ok
Location great from fistral. Issue with car park, apparently not enough spaces front and back car parks were full and had to wait for space to become available to park. Issue with the temperature in the rooms, heat was too high and not possible to fully open the window to cool it down. Staff really friendly. Room clean.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 24 Sept 2023
Thanks for your feedback, with highlights including really friendly service, a clean room, and a great coastal location for easy access to Fistral Beach. We are completely transparent about our free-of-charge parking and only advertise this as being limited and offered on a first-come basis only. During peak periods, alternative on-street parking may be found, and there is also a public car park located at the end of our avenue. The UK experienced a heat wave and the hottest week of the year during September. We appreciate that warm nighttime temperatures can be uncomfortable for everyone. May we assure you of our very best intentions and wish you all the best.

10/10 Excellent

Chelsea

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel perfect for familys with dogs! Breakfast beautiful swimming pool great but a little too cold for my liking! Rooms spacious and great location Staff friendly and made us feel very welcome!
Stayed 1 night in Aug 2023
Response from Guest Relations on 19 Sept 2023
Thank you for your great comments and a top score of 5 out of 5. We will share your feedback with our friendly team and hope to extend another warm welcome to you in the future. Thanks again.

8/10 Good

Peter

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel
Stayed 6 nights in Sep 2023
Response from Guest Relations on 17 Sept 2023
Thank you for rating our hospitality

6/10 Okay

Tom

Travelled with family
Stayed 1 night in Sep 2023
Response from Guest Relations on 17 Sept 2023
Thank you for rating our hospitality

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Really lovely place to stay and great staff!
Stayed 2 nights in Sep 2023
Response from Guest Relations on 15 Sept 2023
Thank you for your 10 out of 10 top marks following a nice stay with us - we hope to welcome you back in the future.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Guest Relations on 15 Sept 2023
Thank you for your 10 out of 10 top marks following a recent stay with us

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service
Nice location just 10 mins walk to town. Staff were really friendly and helpful and couldn’t fault the service, breakfast was a bargain for 10 pound and pool was a nice addition on a rainy morning.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 12 Sept 2023
Thanks for your top score rating and for offering us this great feedback. We appreciate you taking the time to share your experience with others and hope to welcome you back in the future. Thanks again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For build of property renovations to main areas of hotel are excellent with a nice pool, hotel room clean it’s just new emulsion on skirting and windowsill. Thanks for a nice Saturday night.
Stayed 1 night in Sep 2023
Response from Guest Relations on 11 Sept 2023
Thank you. We appreciate you offering us feedback and will pass on your thanks to our team directly. Thanks again.

4/10 Poor

Bandorne

Stayed 2 nights in Sep 2023
Response from Guest Relations on 11 Sept 2023
Se are sorry to receive you low score rating and assure you of our best intentions.

10/10 Excellent

Damian

Stayed 2 nights in Sep 2023
Response from Guest Relations on 1 Oct 2023
Thank you for rating our hospitality a full 5 out of 5

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very, peaceful and calm hotel that was udeal for us given the fact that Cornwall is so busy. The staff were extremely helpful and attended to every need.The surrounding beaches were near at hand and very beautiful as well as easily accessible.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 9 Sept 2023
Thanks for sharing your recent experience with others and rating our hospitality with a full 5 out of 5 score. We hope to welcome you back in the future

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations on 6 Sept 2023
Thank you for rating our hospitality a full 5 out of 5We hope to welcome you back in the future.

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service
Great location just above south fistral( short walk). It’s a bit tired but nice staff and made us very welcome for our surf trip.
Stayed 1 night in Sep 2023
Response from Guest Relations on 4 Sept 2023
thanks for offering us feedback

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guest Relations on 31 Aug 2023
Thank you for rating our hospitality. We will strive to achieve a full score next time and wish you all the best.

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Guest Relations on 29 Aug 2023
Thank you for your top score rating of our hospitality. We hope to welcome you back again in the future.

10/10 Excellent

Graham

A comfortable and relax stay close to Fistral Beach
Stayed 2 nights in Aug 2023
Response from Guest Relations on 26 Aug 2023
Thank you for offering us a top-scoring hospitality rating.