On my arrival I was greeted at reception by a very polite man, nothing was too much trouble - even offering assistance with my bags. He explained tje very good one way system that is in place in the hotel (the best I have seen in a hotel).
On check out, the same gentleman, who I found out was called Ian & was the Manager checked me out, we discussed my need to return in the future as working in the area, then exchanged pleasantries.