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Reviews of Courtyard by Marriott Hampton

3 out of 5
Courtyard by Marriott Hampton
1917 Coliseum Dr, Hampton, VA

Reviews

7.8

Good

Rating 10 - Excellent. 196 out of 471 reviews" "
Rating 8 - Good. 129 out of 471 reviews" "
Rating 6 - Okay. 64 out of 471 reviews" "
Rating 4 - Poor. 42 out of 471 reviews" "
Rating 2 - Terrible. 40 out of 471 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the marine, beautiful view of the marine through my window.
Stayed 3 nights in Mar 2024

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

DeJarnaye

Stayed 1 night in Mar 2024

4/10 Poor

EJay

Stayed 2 nights in Mar 2024

6/10 Okay

Bryan

Stayed 7 nights in Mar 2024

10/10 Excellent

Marquilla

Stayed 2 nights in Jan 2024
Response from Management on 14 Mar 2024
Thanks so much for the high feedback!

6/10 Okay

Monique

Stayed 5 nights in Jan 2024
Response from Management on 14 Mar 2024
Thanks for submitting feedback. We hope next time you will give us a 5/5, and let us know what we could have done better.

4/10 Poor

Dianne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The concierge at check-in was friendly and helpful. However, at checkout, we waited 12 minutes to checkout while the concierge helped another hotel staff serve coffee to 2 guests while there were 5 guests on line to be checked out. Also, there were 2 towels in our room for 4 guests. When my cousin asked for extra towels, she was told there were none. She was given hand towels instead. There were no sheets for the sofa bed, which also has large red stains. We didnt know if it was blood or dye. Either way, the cushions should've been removed and cleaned before other guests used the room.
Stayed 1 night in Jan 2024
Response from Management on 14 Mar 2024
We are so sorry to hear this happened during your stay. Please accept our apologies and this has been shared with staff to prevent from happening in the future.

10/10 Excellent

Laneika

Stayed 3 nights in Dec 2023

10/10 Excellent

Sharonne

Travelled with family
Liked: Amenities
My visit occurred before Christmas. I fell in line be with the location as well as the facility. I love the staff who were more than helpful and hospitable. I definitely will return during the spring and summer month.
Stayed 2 nights in Dec 2023

6/10 Okay

C

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Overall a nice room
The hotel was nice. The staff was friendly. The only problem I had was the shower curtain was very nasty and dirty and I had to clean the sink before I use it but other than that the room was very nice and the bed was very comfortable. I only stayed a few hours because I had to be with my daughter for surgery at five.
Stayed 1 night in Dec 2023
Response from Management on 19 Dec 2023
Hello, thank you for providing feedback. We hope you give us another chance and that the bathroom will be in better conditions next time.

4/10 Poor

Emale

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thanks for the feedback.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you for the high remarks! Hope to have you again.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thanks for the high review! Hope to see you again

6/10 Okay

Mya

Travelled with family
Overall, my stay was enough for me to be comfortable but it had a weird smell inside the rooms and the hallways. Workers walk around spraying air freshener due to weird smell, floors in the room could have been a little more cleaner and have everything in the room that is needed. For example: there were no trash bags in the trash cans , not enough wash clothes and towels. The staff at the front desk were rude and not friendly but the lobby is a nice setting. A few minor fixes and this hotel would be fantastic
Response from Management on 30 Nov 2023
Thanks for providing feedback. We greatly appreciate your critiques.

8/10 Good

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room; first room assigned to us had major AC leak and new room was fine. only downside was lack of available pack and play for our toddler
Stayed 3 nights in Nov 2023
Response from Management on 29 Nov 2023
Thanks for providing feedback!

10/10 Excellent

Asiba

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Management on 29 Nov 2023
Thanks for 5/5!

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dark around the property. That made me feel a little afraid being a female alone at night
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
Thanks for providing feedback. We have addressed our lights in the parking lot, and apologize you did not feel safe.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great no complaints, it satisfied my expectations will come back.
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
Thanks for the high praise! See you again.

8/10 Good

EDREECE

Liked: Cleanliness, staff & service
Nc
Stayed 2 nights in Nov 2023
Response from Management on 21 Nov 2023
Thanks for the feedback.

4/10 Poor

Melissa Swanson

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won't be going back
After getting out of the shower, I walked to the bed to get dressed, and my feet were black. Gross floors! My coworker had a mouse in his room. There seems to be an odd smell everywhere that is trying to be covered with excessive air freshener sprays. It was overwhelming and clogged my nostrils, making me eager to get outside in the mornings. The staff on hand was always very nice.
Stayed 3 nights in Nov 2023
Response from Management on 21 Nov 2023
Sorry to hear you were not satisfied with your stay.

8/10 Good

MAXINE

Liked: Cleanliness, staff & service, property conditions & facilities
uncomfortable mattress
The customer service was great!! However, the mattress was very uncomfortable. Please consider replacing the mattresses that you have with more firm ones.
Stayed 1 night in Sep 2023
Response from Management on 7 Nov 2023
Thank you so much for the feedback. Replacing mattresses is in our near future.

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay here. The staff were all very nice, helpful and friendly. This is an older property. It can use a few upgrades, but otherwise, it is a good option.
Stayed 3 nights in Oct 2023
Response from Management on 7 Nov 2023
Thank you so much for the positive feedback!

2/10 Terrible

Bryan

Disliked: Property conditions & facilities
Elevator out of order and bedding dirty
Stayed 1 night in Oct 2023
Response from Management on 21 Nov 2023
Sorry to hear you were not satisfied with your stay.

2/10 Terrible

lashaa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
My room had hair in the tub and mole, I'm justing getting in off the plane I'm tired after two transfers and a screaming baby, then I asked to be placed in another room, she said there all booked up, it's 3 people in my room so where is the third person sleeping? No accommodations for me at all.. I'm also a travel agent I will not recommend this Marriott.
Stayed 2 nights in Oct 2023
Response from Management on 21 Nov 2023
Sorry to hear you were not satisfied with your stay.

4/10 Poor

Lynette

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Lumpy Beds
My husband, daughter, and i stayed overnight to attend a college tour at Hampton University. The beds are not comfortable but for overnight, it'll do.
Stayed 1 night in Oct 2023
Response from Management on 21 Nov 2023
Sorry to hear you were not satisfied with your stay.

2/10 Terrible

Adrienne, Bowie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 21 Nov 2023
Sorry to hear you were not highly satisfied with your stay.

6/10 Okay

Nancy

Business traveller
Stayed 1 night in Oct 2023
Response from Management on 9 Oct 2023
Thanks for the feedback.

2/10 Terrible

Antonio

Disliked: Staff & service
Disappointed
Stayed 1 night in Sep 2023
Response from Management on 9 Oct 2023
Thanks for the feedback.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was especially happy to see that the entire floor in the room was NOT carpet. The hardwood look is much cleaner looking. The shower floor had a few stains that's very unsightly and there is a weak spot on the floor that appears to be water logged that might be coming from the shower floor drain.
Stayed 2 nights in Sep 2023
Response from Management on 9 Oct 2023
Thanks for the feedback.

10/10 Excellent

Gary

Stayed 1 night in Sep 2023
Response from Managem on 21 Nov 2023
Thanks for providing feedback!

10/10 Excellent

Eugene

Stayed 2 nights in Sep 2023
Response from Management on 25 Sept 2023
Thanks for the feedback!

4/10 Poor

Steven

Travelled with family
Disliked: Amenities, property conditions & facilities
Platinum member expecting much more. One trash can for entire room, bathroom door wouldn’t even close. Got stuck against toilet, phone didn’t work in case of emergency, bought microwaveable pizza to take to room only to find no microwave??? Even a Red Roof Inn has a microwave in each room! A king suite has no microwave? Receptionist told us when we checked in “if you have any problems, keep it to yourself”. 😳
Stayed 2 nights in Sep 2023
Response from Management on 25 Sept 2023
Thanks for the feedback.

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, amenities
Water is cold in shower room 235
Stayed 1 night in Sep 2023
Response from Management on 25 Sept 2023
Thanks for the feedback.

6/10 Okay

Phalecia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Management on 7 Nov 2023
Thanks for providing feedback.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Management on 5 Sept 2023
Thank you for providing feedback!

8/10 Good

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a fire alarm that we were awaken to and was unable to return to sleep. Breakfast was include when I booked but, was told we were not on the list; so no brakfast
Stayed 2 nights in Aug 2023
Response from Management on 5 Sept 2023
Thank you for providing feedback!

6/10 Okay

Jimmie

Stayed 2 nights in Aug 2023
Response from Management on 25 Sept 2023
Thanks for the feedback.

6/10 Okay

Shawn

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The receptionist Donna was great. She was courteous, and did her best to get us checked in asap even though we were not able to check in for about 3 hours after the checkin time because the room was not ready for us and some one else who was attempting to check in also. Once we were able to finally check in my husband had to go back down stairs to take the shower curtain because there were yellow stains on it. Also the floor was not very clean--even though it appeared to be.
Stayed 1 night in Aug 2023
Response from Courtyard Hampton Management on 16 Aug 2023
Shawn, thank you for taking the time to leave us feedback about your stay with us. We will be sharing this review with Donnae to celebrate her great customer service. We apologize that you did not have the best experience checking into your room and will be reviewing your concerns with the housekeeping department to ensure that guidelines are in place and being followed. We hope that you will give us another chance to impress you should your travels bring you back to the area.

6/10 Okay

Natalie

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Lackluster and does t match the typical marriott
For the price this hotel wasn’t worth it. The beds were comfy and rooms were very cold which was great BUT There was no ice for 90% of our stay u less u walked to the restaurant and they gave you some. The gym is a joke. The pool was out of order due to a pump and on our last night we found a roach in the hallway.
Stayed 3 nights in Aug 2023
Response from Courtyard Hampton Management on 16 Aug 2023
Natalie, thank you for taking the time to leave us your feedback. We do greatly apologize for the inconveniences you experienced while staying with us. We will discuss your concerns with our maintenance team as well as our housekeeping team to ensure that guidelines are in place and being followed. We hope that you will give us another chance should your travels bring you back to the area.

6/10 Okay

Daniel, Newport News

Liked: Staff & service
Not what I was expecting from Marriott hotel The rooms and the main lobby area have been updated but the hallways have not. Overall a decent experience however the rest of the hotel should be updated
Stayed 1 night in Aug 2023
Response from Management on 14 Aug 2023
We are so sorry to hear you did not enjoy your stay.

8/10 Good

Elizeo

Travelled with family and small children
Liked: Staff & service
Floors were sticky and dirty. Shower was also dirty with soap stains.
Stayed 2 nights in Aug 2023
Response from Management on 14 Aug 2023
We are so sorry to hear that your room fell below our expectations.

8/10 Good

Torrey

Stayed 2 nights in Aug 2023
Response from Management on 5 Sept 2023
Thanks for providing feedback!

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Management on 5 Sept 2023
Thanks for providing feedback!

10/10 Excellent

Mike

Stayed 1 night in Aug 2023
Response from Management on 28 Aug 2023
Thanks so much for the feedback!

6/10 Okay

Farhan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area across the street is great for shopping and dinning, staff support was great and very helpful. The area outside hotel is very dirty and feels unsafe.
Stayed 2 nights in Jul 2023
Response from Courtyard Hampton Management on 2 Aug 2023
Thank you for taking the time to leave us feedback! We are very sorry that you did not feel comfortable outside of our property but are glad that you had a good experience with our staff. We will review your feedback and see if we can take steps to improve the comfortability of the surrounding area for our guests. Again, thank you for taking the time to leave us feedback! We appreciate your time and hope you come back to visit us if your travels bring you back to the area.

10/10 Excellent

Crys

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Courtyard Hampton Management on 1 Aug 2023
Thank you for your review!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Customer Service Friendly. Very clean facility.
Stayed 2 nights in Jul 2023
Response from Courtyard Hampton Management on 28 Jul 2023
Thank you for your review! We appreciate the time you've taken to leave us feedback. We are so glad you had a good stay with us.

10/10 Excellent

Amy

Stayed 1 night in Jul 2023
Response from Management on 14 Aug 2023
Thank you so much for the high review!

10/10 Excellent

Calvin

Stayed 1 night in Jul 2023
Response from Management on 14 Aug 2023
Thank you so much for the high remarks!