Executive Suite | Desk, soundproofing, iron/ironing board, free WiFi
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Reviews of The Mount Country Manor Hotel & Golf

4 out of 5
The Mount Country Manor Hotel & Golf
Mount Road, Tettenhall Wood, Wolverhampton, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 335 out of 689 reviews" "
Rating 8 - Good. 236 out of 689 reviews" "
Rating 6 - Okay. 78 out of 689 reviews" "
Rating 4 - Poor. 31 out of 689 reviews" "
Rating 2 - Terrible. 9 out of 689 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Neil on 17 Apr 2024
Thank you Abbie

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Star was especially great! Place is very nice and clean!
Stayed 1 night in Apr 2024
Response from neil on 6 Apr 2024
Thank you for such a lovely review. I will ensure that your comments are shared with everyone within the team

10/10 Excellent

piotr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and very clean, pleasant staff.
Stayed 1 night in Mar 2024
Response from Neil on 6 Apr 2024
Thank you

10/10 Excellent

Dionne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location and staff always make us feel welcome and go the extra mile.
Stayed 2 nights in Mar 2024
Response from Neil on 6 Apr 2024
Thank you

2/10 Terrible

Ruth and James

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid! This is not in anyway worth the money they charge. Reception area was nice but room corridors make it feel like a nursing home not a hotel. Room tiny, mould in bathroom, thread born bed runner, wonky radiator which didn't work. Rooms really noisy. Deafening noise when other guests run their taps/flush their toilet. Food, edible but pretty poor, you'd be better going to a local take away. The reception experience I had at check in was mind boggling and when I checked out I wasn't asked how my stay was so didn't get to communicate any of this to the hotel. You'd be better in a Travel Lodge!
Response from Neil on 6 Apr 2024
Thank you for taking the time to leave a review, all be it in such a manner. I am sorry to read of your disappointment & do only wished you had contacted me directly to discuss your concerns. As a family run business & a team, we take great pride in being able to act accordingly when or should an issue such as this arise. With this said, thankfully this isn't very often as you can see from many of our fantastic reviews, however we do appreciate that guests expectations do vary & as such all we ask is for the opportunity to put it right at the time. With this said, it seem from your review, that there is underlying issues or alternative motive to your review & as such please feel free to reach out to meThank you again

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff very friendly and helpful
Stayed 1 night in Mar 2024
Response from Neil on 6 Apr 2024
Thank you

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Wolverhampton
Stayed 1 night in Feb 2024
Response from Neil on 6 Apr 2024
Thank you

10/10 Excellent

lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
lovely property staff super friendly and helpful
Stayed 2 nights in Mar 2024
Response from Neil on 6 Apr 2024
Thank you

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff absolutely brilliant everything about the place superb coild not rate place high enough
Stayed 1 night in Feb 2024
Response from Neil on 6 Apr 2024
Thank you

4/10 Poor

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY SMALL ROOM for DELUXE and costing twice as much for half the size of Premier Inn £165 is ridiculous for a box
Stayed 1 night in Feb 2024
Response from neil on 22 Feb 2024
Hi LesleyThank you for your email & for taking the time to discuss your concerns with me. It was a pleasure to help resolve the issues & i look forward to seeing you again soonWarmest regardsNeil

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good thanks
Nice stay again. Each time we go, usually once a year, there has been further upgrading.
Stayed 1 night in Dec 2023

8/10 Good

Miss

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel tucked away a very nice hotel staff were amazing friendly and very helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Stayed 1 night in Dec 2023

10/10 Excellent

lesley

Stayed 2 nights in Dec 2023

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See above
Good bedroom on this visit. Warm and cosy despite very cold weather Huge breakfast! Reasonable price Will come again Thanks
Stayed 1 night in Nov 2023

8/10 Good

Caroline

Stayed 1 night in Nov 2023

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful character property in great grounds, with plenty of parking, narrow roads, with challenging speed bumps, to actually get to the property.
Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Hi Paul apologies you found the roads difficult but we hope to see you again soon

6/10 Okay

Natalie

Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thanks for your review we appreciate your business and feedback

10/10 Excellent

Hylton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
Thanks for your review we appreciate your business and feedback

8/10 Good

Resitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 29 Nov 2023
Thanks for your review we appreciate your business and feedback

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2023
Response from Lucy on 29 Nov 2023
Thanks for your review we appreciate your business and feedback

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff as always, always look forward to staying with the Mount.
Stayed 1 night in Oct 2023
Response from Reception on 29 Nov 2023
Thanks for your review we appreciate your business and feedback

4/10 Poor

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were courteous. The Hotel was conveniently situated for my stay. I didn't like the email I received on the morning of my trip advising that I couldn,t check in before 4.30pm or that I wouldn't be allowed to use any hotel facilities before 4.30pm. I arrived at 2.30pm intending to park my car at the hotel and check in later but the car park was roped off. My room (89) was cold.
Stayed 1 night in Oct 2023
Response from neil on 31 Oct 2023
HI DavidThank you for your review & please accept my apologies for any shortcomings in our service. I can see that a message was sent to yourself via expedia on 24th to advise that we wouldn't be able to offer a check-in earlier than 16.30pm due to an event taking place.Thank you again & i do hope you afford us the opportunity of looking after you again in the futureWarmest regardsNeil

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Clean and good staff but expensive.
Not worth the money. We were put in the 70s annex. Would of preferred the old original building. And we did not get our VIP discount for the drinks purchased at the bar.
Stayed 1 night in Oct 2023
Response from neil on 31 Oct 2023
Hi RonaldThankyou for your review & im sorry you felt we fell short of expectations on this visit. Should you afford us the opportunity of looking after you again in the future, please don't hesitate to let us know & we will ensure a room is allocated to your likingthank you again & i hope to see you soonWarmest regardsNeil

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens. Lovely room. Good food and a tasty breakfast
Stayed 1 night in Oct 2023
Response from neil on 31 Oct 2023
thank you

10/10 Excellent

Jenny

Stayed 1 night in Oct 2023
Response from neil on 31 Oct 2023
Thank you

8/10 Good

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from neil on 15 Oct 2023
Thank you

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff great especially grace Room good but very noisy as wedding underneath at night til 1am
Stayed 1 night in Sep 2023
Response from neil on 15 Oct 2023
Thank you

4/10 Poor

Morven

Stayed 1 night in Sep 2023
Response from neil on 15 Oct 2023
Hi MorvenPlease do reach out to me with further information regarding your stayWarmest regardsNeil

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! Best staff in the country
I have to say that I wasn’t sure what to expect but I think my daughter and I actually found the most helpful, polite and attentive staff in any hotel we have stayed in. Such a wonderful team. A big thank you to Neil and the team in reception and Damian and the bar team for keeping us entertaining late in the evening. The rooms was also amazing. Gutted we only had one night. This time……
Stayed 1 night in Sep 2023
Response from neil on 15 Oct 2023
Thank you so much for such a lovely review. It was lovely to welcome yourself & your daughter to the hotel & we look forward to welcoming you both back again soonWarmest regardsNeil

10/10 Excellent

Bernard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. We arrived on our first night after an eventful day. Damian, the bar manager, could not have been better. In fact all if the staff were excellent.
Stayed 3 nights in Sep 2023
Response from neil on 15 Oct 2023
Thank you

6/10 Okay

Ms S

Liked: Cleanliness
Over-priced - did not live up to expectation
Overpriced accommodation - think you’re going to be in the main house and then get stuck in a 70s extension at the back. Rooms are dated and menu is limited. Waiter, Jennife was excellent and very attentive but the food seemed to take a while to arrive. No air con in main dining area on a very hot day. Beautiful gardens and decent parking but experience certainly did not live up to the cost.
Stayed 1 night in Sep 2023
Response from neil on 15 Oct 2023
HI Ms SThank you for your review. Unfortunately, we do only have a number of rooms within the Grade 2 listed property & had we know that this is where you had wished to stay, we could of certainly look at allocating one of them for you. With regards to the food, then again i can only apologies if you felt it was limited. Given the 30 dishes on offer on the lounge menu & the additional dishes on the a la Carte menu, i am sure as to what more we could offer, however would appreciate your recommendations on this.Thank you again & i look forward to hearing from youWarmest regardsNeil

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Quick check in. Clean and beautifully decorated. Room well furnished but bit on small side. Good bathroom and toiletries
Stayed 1 night in Sep 2023
Response from neil on 15 Oct 2023
Thank you

4/10 Poor

Jeffrey

Disliked: Room comfort
Did not like the fact we had to leave a £50 deposit when checking in, was led to believe this was to held against any room charges but when checking out was told the amount would not be offset and would be refunded within 30 days by the bank. We had room 37, the lower sash window glass had been obscured so to see out at ground level you had to open the window. However, when the window was open you had the noise of what I believe was an air conditioning fan cycling on and off.
Stayed 1 night in Aug 2023
Response from neil on 15 Oct 2023
HI JeffreyThank you for your review. I am sorry you felt "misinformed" however this wasnt the case. Upon arrival we take a "pre-auth" of 50 which opens up the credit facilities for you. Sadly due to theft & for security of our customers this is something we had to introduce some years ago & something that many larger corporate hotels operate. As this isn't a charge the funds remain in your account until a "completion" or "cancelation" takes place upon check out. These funds are then used against any charges you may have. With regards to noise, then i will certainly look into this. Given the location of your room, this would mean the noise came from our conference suite, however this wasnt in operation during your stay & operates n a time clock when in operation. Please do accept my apologies if this caused any disturbance. Thank you again & i do hope to see you soonWarmest regardsNeil

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, lovely setting. Breakfast let it down
Very clean hotel, lovely setting, extremely helpful and polite staff. The only thing that let is down was the vegan breakfast offering, which was huge disappointment, particularly for the price. Which is a shame as the other breakfasts looked delicious.
Stayed 1 night in Sep 2023
Response from Neil on 15 Oct 2023
Hi GeorgeThank you for your comments. We will certainly look at this moving forward

10/10 Excellent

Kristina

Stayed 1 night in Aug 2023
Response from neil on 15 Oct 2023
Thank you

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, good food, my wife's guide dog made very welcome.
Stayed 1 night in Aug 2023

8/10 Good

Nirmala

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hair on towel and pillow. 😩
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, rooms perfect, staff very friendly at reception, breakfast was superb great to see omelettes on the menu, my wife have haven't had them for years and they were cooked perfectly
Stayed 1 night in Jul 2023

10/10 Excellent

Charlotte

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Absolutely lovely building. Really interesting architecture and located in a pretty area. Overall a positive experience and highly recommended. The one note I would make is that the bedroom doors could do with slow, closing brackets to stop the heavy doors slamming. The thuds late at night and early in the morning make quite a bang! Otherwise, a really quiet and peaceful hotel.
Stayed 1 night in Jul 2023

6/10 Okay

Sarah

Travelled with family
Disliked: Staff & service, property conditions & facilities
I didn’t enjoy our stay this property. I paid £195 for a family room in the annex which was dated and small (with a very small bathroom) for three people. It was certainly not worth this. I asked at reception and was shown another family room as an option exactly the same as the one we were in. My Expedia booking included a free breakfast but this wasn’t on the booking. The receptionist said she would speak to the duty manager about this but when I asked later on she said she hadn’t been able to get hold of them. I asked about this again upon check out but there was no record of me having asked, I chose not to pay extra for it. Whilst central parts of the hotel are nice the annex is not of a 4 star standard and not worth the amount guests are paying to stay there . Disappointing as this was meant to be a treat for myself and children whilst attending a friend’s birthday.
Stayed 1 night in Jul 2023

10/10 Excellent

Stuart, Gravesend

Liked: Cleanliness, amenities, property conditions & facilities
No benefits offered
Stayed 1 night in Jun 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good old country house lovely staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

David

Stayed 1 night in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Reception on 29 Nov 2023
Thanks for your review we appreciate your business and feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
The building and grounds are lovely. Very nice breakfast included.
Stayed 1 night in Mar 2023

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mount
Damien the bar tender always had a smile and nothing was too much trouble for him. Makes an excellent espresso martini!
Stayed 1 night in Mar 2023
Response from neil on 18 Mar 2023
Thank you for such lovely words & the special mention for Damien. I will certainly ensure your comments are shared.