Ratings based on 122 Verified Reviews

4.3 out of 5
92% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller from Shropshire

Well placed hotel for visiting Usk

Posted 12-Sep-2017
Pros: It is spacious and has character. The grounds are extensive although the weather prevented us from enjoying them. A great stay all round.
Location: Hotel is well placed for visiting Usk, Caerleon, Newport and Abergavenny.
We stayed here for one night when we came to see the Tour of Britain cycle race and to see to some family business. The room was comfortable and the evening meal in the restaurant was enjoyable.
Comment from Hotel Management
14-Sep-2017 by Simon Daniel, Hotel Management
Thank you for your review
5 out of 5
Recommended
for Couples
by A verified traveller from Worcester

Relaxing and restoring

Posted 05-Sep-2017
Pros: Staff, food, locality, spa
Location: Usk castle and lots of nice places to walk with lovely scenery
Myself and my partner really loved this hotel it seems like your in the middle of no where but your close enough to shops if you don't mind a short drive. The walks around the hotel are beautiful as well. So on to the nitty gritty. The staff here were all very helpful - not your usual cardboard Ramada greeting (these guys had personality) and the food both bar and restaurant is worth the money and more (try to leave room for desert!). Before I visited I saw most reviews were positive except for the state of the rooms and I agree with those reviews to some extent but I would comment on the fact that this is a 16th Century property so cut it some slack if the corner of your room has a crack in it (its called character) and if you frequent these older style properties then you are aware like me that you would need to paint/re-plaster every month if you wanted to keep it spotless so be nice :) On to the spa, the massage I had was lovely although I wasn't keen on being sold to straight after my relax... (takes away from the relaxing vibe) and the facilities were clean and a good size for the venue.
Comment from Hotel Management
14-Sep-2017 by Simon Daniel, Hotel Management
Thank you for your 5/5 review of your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Posted 23-Aug-2017
Pleasant stay. Hotel excellent. Rooms bright and clean. Lovely setting.
Comment from Hotel Management
26-Aug-2017 by Simon Daniel, Hotel Management
Many thanks for your 5 star review of your stay with us. Simon Daniel - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Herts

Tranquil Wales

Posted 17-Aug-2017
Pros: Good service and location (not too far from Cardiff)
Cons: Would like prior warning if I am being located in a lodge house rather than the main hotel The bar area could be improved.
Location: Cardiff city is about 45 mins drive away, yet deep in the countryside. Would welcome information in rooms about local things to do.
Lovely setting in the Welsh hills. Good welcome at reception. We were situated in one of the lodges which was fine as the weather was good, but wouldn't be great if it was cold/wet. Room fine. Spent a little time in the bar in the evening - it's a funny shaped space and a bit lacking in any character. Breakfast buffet good with tea and coffee servedon arrival and plates removed promptly.
Comment from Hotel Management
19-Aug-2017 by Simon Daniel, Hotel Management
Many thanks for your review of your stay with us. Simon Daniel - General Manger
5 out of 5
Recommended
for Couples
by A verified traveller from Blackpool

Stunning setting, fantastic facilities.

Posted 14-Jul-2017
Cons: Setting and very relaxing
Location: A little tricky to find as postcode not recognised on sat nav but Google maps came to rescue! We were here as a base for a concert in Cardiff.
Beautiful relaxing settings HUGE comfy bed and very clean. Staff were very helpful. Breakfast choice was ample however i am vegetarian and didn't see any vegetarian options to the meat products, but didn't ask either. I only marked the condition down from a 5 as i thought that there were some areas that would benefit from a lick of paint. Lovely spa facilities which you had the option of using all day even after check out. Would definitely return.
Comment from Hotel Management
17-Jul-2017 by Simon Daniel, Hotel Management
Thank you so much for your 100% review of your stay with us. Simon Daniel - General Manager
4 out of 5
by Andrew

Decent middle of the range chain hotel

Posted 26-Jun-2017 on Hotels
Well managed place but in the middle of nowhere. Staff were well trained, room was spacious but lacked charm (No. 20), bar was good and the restaurant typical middle range hotel chain.
Comment from Hotel Management
29-Jun-2017 by Simon Daniel, Hotel Management
Many thanks for reviewing your stay with us I hope you can return soon. Simon Daniel - General Manager
4 out of 5
by Tracey

First weekend away together

Posted 15-May-2017 on Hotels
Booked a superior double room but was very happy to be upgraded to a Heritage room when we checked in which was lovely and spacious with a beautiful old bed and views onto the front garden. There are places that could do with a bit of attention but nothing that affected our stay. The grounds are pretty with places to sit and have a drink, weather permitting. We visited the pool area a couple of times during our 2 days and this was very relaxing. Would be nice if there was a little bit of natural light as it seemed a little dark at times. overall, would recommend both the hotel and the area.
Comment from Hotel Management
29-Jun-2017 by Simon Daniel, Hotel Management
Thanks for giving us your feedback on your recent stay. We will use it to improve our offering. Simon Daniel - General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in a lovely location

Posted 30-Apr-2017
Met by friendly and helpful staff. Our room was second to none with an enormous comfy bed. Excellent dinner and fresh cooked breakfast. We loved our overnight stay and will come back for a longer stay.
Comment from Hotel Management
29-Jun-2017 by Simon Daniel, Hotel Management
WOW! thanks for your fantastic review. Come back soon. Simon Daniel - General Manager
4 out of 5
by Andrew

Well done to the staff

Posted 23-Apr-2017 on Hotels
The hotel rooms have seen better days, the maintenance team needs to keep a closer eye on the rooms. The staff make up for the let down in the rooms and they are friendly and helpful.
2 out of 5
by A verified traveller

Posted 07-Feb-2017
We were put in a building away from the hotel even though I am disabled , so had to walk down a road back and forth for for meals or drinks, in the room the carpet was terrible , it had stains all over , so left shoes on as it was uncomfortable walking around bare foot
Comment from Hotel Management
09-Feb-2017 by SImon Daniel, Hotel Management
Thank you for reviewing your stay. I am sorry you are so unhappy. We have a limited number of disabled rooms available, and i cannot find any record that you requested one when you booked. Simon Daniel - General Manager