2 indoor pools, pool loungers, lifeguards on site
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Reviews of Celtic Manor Resort

5 out of 5
Celtic Manor Resort
Chepstow Road, Coldra Wood, Newport, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1004 reviews" "
Rating 8 - Good. 234 out of 1004 reviews" "
Rating 6 - Okay. 114 out of 1004 reviews" "
Rating 4 - Poor. 87 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Shuaib

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel is a little dated, at checkin room was unavailable however the upgrade option for a bigger room for extra £40 was available. How convenient, considering i’m a expedia gold member this should be offered for free if available. Celtic Manor is meant to be a a 5* hotel, but no lotion available in room, no late checkout and pool facilities are limited to 1x90mins or 2x45mins sessions which have to be pre booked. I’ve travelled the world and ive never had todo this at the busiest of busiest hotels. Finally cherry on the cake you have to pay £20 per night for parking. It’s a resort, you are only there to stay for the hotel, there is nothing nearby so you dont have any other choice but to park in their car park and pay! On checkout they dont want to even see you, you are told to leave your room card in any of the designated spots and any charges will be applied to your credit card you used at checkin. Felt like they just wanted your money, once they had this they didn’t want to know you.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel
Stayed 1 night in Apr 2024
Response from Vicky F on 17 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

HELLE

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful, patient and friendly nothing was too much trouble. The valet parking was a fantastic plus with someone with mobility problems with the concierge going down to my car on two occasions for things I had forgotten. The food was delicious in all the venues we used especially The Grill. The shuttle bus is a great asset.
Stayed 2 nights in Apr 2024
Response from Vicky F on 16 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ok I'm being ultra picky here! Total transparency, we had our wedding reception here 14 years ago so probably looking through it with rose tinted glasses and whilst staying we took a very happy trip down memory lane but on this trip it just seems like the Celtic Manor are looking at every opportunity to make money from you and to cut back on things in the room to save even more money Charge £10 for parking in the outside car park No bottled water in the room No pen/pencil or notepad in the room No outdoor furniture on the balcony net result drag the arm chairs from the room outside so we could enjoy the views from the balcony Canopy over the balcony rusted and several holes in the canopy Moss and paint peeling of the down pipes of the guttering Steak on six facia pieces missing below window Weeds growing out of the gutter where metal gutter guard has been placed Paint work looks old in need of refresh plus lots of knocks and marks on the wall from where bags have maybe touched the wall Final thing was that when we woke up we had a invoice under the door for £20 as apparently myself and a gentleman named "Joshua Lewis" (I don't know anyone by this name, and during this stay it was only my wife and I that were staying) had dined at the Olive Tree when in fact we didn't eat there until breakfast the following morning, so that was a bit disappointing to have to go and sort that out Ultra picky, but as I stay in lots of hotels with my job, I just felt there is work to do here
Stayed 1 night in Apr 2024
Response from Vicky F on 16 Apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place it self is lovely, over priced drinks but we still enjoyed our stay
Stayed 2 nights in Apr 2024
Response from Vicky F on 16 Apr 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with plenty of activities for a grown-up getaway. Location is right on the M4 so easy link to Cardiff. A good number of restaurants to choose from although you may want to book in advance for some. Thoroughly recommend Rafters looking over the 2010 Golf course. Rooms were comfortable, clean and tidy. Prices vary a lot depending on when you book, but our weekend in April was superb value.
Stayed 2 nights in Apr 2024
Response from Vicky F on 16 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Hattie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything felt very easy and smooth and well run. Staff were all excellent. Lovely spa, very comfortable rooms, lots of dining options all delicious. We'll be back.
Stayed 1 night in Apr 2024
Response from Vicky F on 16 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely expensive to park on top of the expense to stay.
Stayed 1 night in Apr 2024
Response from Vicky F on 14 Apr 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
A very special experience
Stayed 1 night in Apr 2024
Response from Vicky F on 14 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Vicky F on 11 Apr 2024
Thank you for you review. We hope to welcome you back to the Resort in the near future.

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, beautiful hotel and so easy to get to the ICC Wales where we were going to a gig, just a few minutes walk. Not 5 stars as food was average. We ate at the grill and the the olive tree for breakfast. Everything else was lovely snd would definitely return
Stayed 1 night in Apr 2024
Response from Vicky F on 10 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 Good

Andrew

Very enjoyable break, Maybe breakfast could be added to the rate, rather than an extra
Stayed 1 night in Apr 2024
Response from Vicky F on 10 Apr 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everywhere was amazing, we will be back.
Stayed 1 night in Apr 2024
Response from Vicky F on 10 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except the key system on the doors were terrible. Wife nearly wet herself when the app wouldn’t work and required a 5-10 min round trip for manual keys. Also only 2 lifts for so many people to go up to the rooms or back down is ridiculous. Totalled 40 mins waiting for lifts in less than a 30 hours stay. Spoiled the trip to be honest but will give it another chance
Stayed 1 night in Apr 2024
Response from Vicky F on 10 Apr 2024
Thank you for your comments following your recent stay with us. I am disappointed to hear that you experienced issues with the app. We will ensure your feedback is shared with the management team to see where improvements can be made. Thank you once again.

4/10 Poor

Rachel

Travelled with family, Travelled with partner
Disliked: Staff & service
A few hiccups on arrival. Dinning a wasn’t great experience to be fair we waited almost 40 mins for a drink to come to the table. Cocktail bar wasn’t the best 30 min wait as well over all lovely staff bit a bit of a slow service to say the least. Apart from that it was ok. I Would go back again lovely hotel.
Stayed 1 night in Apr 2024
Response from Vicky F on 10 Apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Staff are polite and helpful. Shuttle service around the resort really useful. Upgrade to signature room was a great option, with a lounge and room with balcony.
Stayed 2 nights in Apr 2024
Response from Vicky F on 10 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay well looked after and made welcome
Stayed 2 nights in Apr 2024
Response from Vicky F on 10 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Richard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family with 2 kids under 10 had a great Easter weekend at Celtic Manor - lots of fun outdoor activities during the day and good bar areas / restaurant choice in the evening. Wife enjoyed her Spa treatments while the boys played in the pool. Perfect for a long weekend break!
Stayed 2 nights in Mar 2024
Response from Vicky F on 4 Apr 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 Good

JUDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall is nice but there were a lot of small children running wild around the lobby area and bars. Not enough lifts to the floors and we were unable to book dinner in the hotel as all restaurants were fully booked at reasonable eating hours. The spa session was too short and had to be booked in advance.
Stayed 2 nights in Mar 2024
Response from Vicky F on 4 Apr 2024
Thank you for taking the time to offer your feedback following your recent stay. We hope to welcome you back to the Resort in the near future.

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No swimming options Buffet choices not avalable Card charged then refunded then chaged again 26 pounds for 2 drinks!!!!
Stayed 1 night in Mar 2024
Response from Vicky F on 4 Apr 2024
Thank you for your feedback. It's always appreciated when guests take the time to post.

10/10 Excellent

Debbie

Travelled with family
Liked: Staff & service, property conditions & facilities
Room clean tidy comfortable with working amenities. Bit pricey especially overnight car park £20!
Stayed 1 night in Mar 2024
Response from Vicky F on 4 Apr 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 Good

emma

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Vicky F on 4 Apr 2024
Thank you for your feedback. We hope to welcome you back to the Resort in the near future.

6/10 Okay

liz

Travelled with family and small children
So it's a nice hotel but not all that. Nothing more exciting than a Park Plaza or Novotel. Room a bit dated, cigatette burn or similar in the bath, activity room - marks all over the walls also on stairs. Iron in the room had broken plastic. No water in the room. Just looks like it needs a bit of TLC. Lift broken which causes queues. Paid extra for Easter activities which were a bit rubbish in a room far too small for all the kids and parents so didn't bother going to the second one..waste of £20. Make sure to ask them to remove the discretionary service charge at dinner? which we did. Positive: Dinner and breakfast were nice, grounds are lovely. Free chocolate fountain in the Foyer as it was Easter weekend.
Stayed 1 night in Mar 2024
Response from Vicky F on 4 Apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Was Absolutely Spot On....No Complaints At All. Definitely Will Be Returning.
Stayed 1 night in Mar 2024
Response from Vicky F on 4 Apr 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

10/10 Excellent

Shamim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staycation! Relaxing and perfect for a short stay. Celtic manor has fantastic spa facilities, would recommend and stay again
Stayed 2 nights in Mar 2024
Response from Vicky F on 4 Apr 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 Good

Michelle

Stayed 1 night in Mar 2024
Response from Vicky F on 14 Apr 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 Excellent

Denise

Travelled with partner
Fantastic staff couldn’t do enough for you Mannerism excellent very polite overall a very good service and excellent night sleep and
Stayed 1 night in Mar 2024
Response from Vicky F on 24 Mar 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Jane

Stayed 1 night in Mar 2024
Response from Vicky F on 14 Apr 2024
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the near future.

6/10 Okay

Diana

Stayed 1 night in Mar 2024
Response from Vicky F on 14 Apr 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. We hope to welcome you back to the Resort in the future.

8/10 Good

chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Vicky F on 26 Mar 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

8/10 Good

Sara

Stayed 1 night in Mar 2024
Response from Vicky F on 10 Apr 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

4/10 Poor

allegra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is right on the M4
Stayed 4 nights in Mar 2024
Response from Vicky F on 21 Mar 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

4/10 Poor

Maziar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room service is poor . I have to asked 5times to bring few empty glasses to our room . Never happened.
Stayed 1 night in Mar 2024
Response from Abbie on 17 Mar 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abbie on 17 Mar 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 Good

Huw

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Abbie on 17 Mar 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abbie on 17 Mar 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 Good

Bridget

Stayed 1 night in Mar 2024
Response from Vicky F on 26 Mar 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

10/10 Excellent

Veronica, Pinner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay for my step son's 21st birthday. Friendly service, they made a real fuss of the birthday boy, good food and lovely clean, comfortable rooms. We thoroughly enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Vicky F on 6 Mar 2024
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed not only the hotel facilities but our team looked after you so well. We look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Kate

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Vicky F on 6 Mar 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, property conditions & facilities
Lovely place, food amazing. Overall had a great time but both bars were closed and didn’t have enough staff to cover table service. Waited a long time for drinks.
Stayed 1 night in Feb 2024
Response from Eleanor H on 27 Feb 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 Excellent

Kirandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vicky F on 22 Feb 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite place!
Stayed 1 night in Feb 2024
Response from Abbie on 20 Feb 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

6/10 Okay

ashara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Abbie on 20 Feb 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Gwenyth

Stayed 1 night in Feb 2024
Response from Vicky F on 21 Mar 2024
Thank you so much for your review! We hope to welcome you back to the Resort in the near future.

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything thing about the hotel but, more attention to detail is needed in the room cleaning, e.g. paintwork needs wiping down, more dusting required. Only disappointment was the changing facilities in the health club. Changing room is way to small for use by both the club and the spa. We waited 10 minutes for a space to be able to change.
Stayed 1 night in Feb 2024
Response from Vicky F on 16 Feb 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Excellent

Danielle

Stayed 1 night in Feb 2024
Response from Vicky F on 16 Feb 2024
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I was only there for a few hours and had no opportunity to experience the facilities.
Stayed 1 night in Feb 2024
Response from Abbie on 12 Feb 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Oonagh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel - the spa was amazing rooms all airy and bright ..
Stayed 1 night in Jan 2024
Response from Abbie on 12 Feb 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 Good

Jemma, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel parking is £20 a night for guests at under ground car park, or a walk away for £10 a night. I think this is excessive to charge on top of stay. Hotel is nice but tired, one lift broken and rooms clean and plesant but showing signs of age. Upon checking in the app didnt work, and reception gave us no information.no info about our booked breakfast, or about check out times, spa facilities etc. Poor service in that sense although all staff were pleasant. Just feel like i probably could of booked premier inn for similar stay at half the price.
Stayed 2 nights in Feb 2024
Response from Vicky F on 6 Feb 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

8/10 Good

Angela

Stayed 3 nights in Jan 2024
Response from Vicky F on 21 Mar 2024
Thank you so much for your review! We hope to welcome you back to the Resort in the near future.