Newport Beach Marriott Hotel and Spa
The room was extremely small with a very dirty carpet. We booked a double occupancy room but the room had only one desk chair. The room had one little table which looked very out of place with no chair ( the room only had a chair for the desk). There was no paper or pen in the room. The flat sheet had pink lipstick on it (and was not mine, it was not my color). The hotel key for the parking lot never worked, we had to continuously call the front desk to be allowed in (Which was a total inconvience) . I reported all problems to the front desk. I was brought a dirty beach chair (uncomfortable but worked ). Sheets were changed after 2 days and we was brought paper and pen. Definitely a huge language barrier, the maids could not read notes to them, although they knew to take the tips. We requested directions from the hotel to Phoenix and the person at the front counter printed out the absolute worse directions to Phoenix. We were charged $226.20 taxes & fees which did not included $25.00 per day "DESTINAION FEES" and $29.00 per day SELF PARKING FEES for every night we stayed at the hotel. We did not see any hotel security during our 5-day stay.
Comment from Hotel Management
26-Jul-2017 by Joy W, Hotel Management
Thank you for taking the time to share your feedback with us. While we're glad you hear your liked our location, we're sorry to hear about the trouble you experienced during your stay. Thank you for letting us know so we can address your concerns internally. We hope to provide you with a seamless stay in the future.