Reception hall

Reviews of Sunborn London

4 out of 5
Sunborn London
Royal Victoria Dock, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Liam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely but i think a tip should not automatically be added to the bill
Stayed 1 night in Mar 2024

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel to stay , food lovely, staff helpful and friendly. Would recommend people to stay here.
Stayed 1 night in Mar 2024

10/10 Excellent

Ashraff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

joanne, lowestoft

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and quality stay, cost effective… We will be back, Many thanks
Stayed 1 night in Feb 2024

10/10 Excellent

Claire, South Ockendon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Charming hotel, bar and restaurant were both exquisite. Views were beautiful especially at night time.
Stayed 1 night in Feb 2024
Response from Ronnie Patel on 7 Feb 2024
Dear Claire, Thank you for sharing your feedback on your recent stay at Sunborn London. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

8/10 Good

Sithembile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very clean.
Stayed 2 nights in Jan 2024
Response from Ronnie Patel on 7 Feb 2024
Dear Sithembile, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 Excellent

RAJNEET, London

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Management was very attentive to our needs and made our stay special.
Stayed 1 night in Jan 2024
Response from Ronnie Patel on 7 Feb 2024
Dear Rajneet, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.Thank you for your kind words. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 Excellent

Ayotunde

Stayed 1 night in Dec 2023
Response from Ronnie Patel on 7 Feb 2024
Dear Ayotunde, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.Thank you for your kind words. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas on the Sunborn
We booked this stay last minute, when our Christmas plans changed. We were able to book Christmas lunch and then decided to stay the night. The room (cabin) was luxurious with bathrobes, coffee machine and everything needed for a comfortable stay.
Stayed 1 night in Dec 2023
Response from Ronnie Patel on 7 Feb 2024
Dear Alison, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.Thank you for your kind words. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 Excellent

Martyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay and grateful reception were able to give us adjacent rooms. Buffet breakfast was also very good
Stayed 1 night in Dec 2023
Response from Ronnie Patel on 7 Feb 2024
Dear Martyn, Thank you very much for your time and for sharing your feedback on your last stay at Sunborn London. It was a pleasure to have you onboard.We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend
Fantastic location and great experience
Stayed 2 nights in Dec 2023
Response from Amara on 19 Dec 2023
Dear Karen,We are thrilled by your amazing feedback - thank you for sharing your thoughts! Its been a great pleasure being host during your time in London and we are looking forward to welcome you back in the near future.Best regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience.. from the yacht to staff everything was wonderful and was kindly upgraded for my birthday
Stayed 1 night in Dec 2023
Response from Amara on 15 Dec 2023
Dear Lisa,We wanted to extend a heartfelt thank you for taking the time to share your experience at Sunborn London and leave a review about your recent stay at our hotel. Your feedback means a lot to us!Amara FouadeAssistant Front of House managerSunborn London Hotel

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amara on 13 Dec 2023
Dear Michelle,Thanks for rating your recent experience at Sunborn London.We are happy that your stay with us was perfect.KindestAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunborn break
Lovely hotel ,nice location,friendly staff beautiful atmosphere.but sausages were horrendous
Stayed 1 night in Dec 2023
Response from Amara on 11 Dec 2023
Dear Alistair,thank you for leaving a post stay review following your recent experience at Sunborn London.We are glad you enjoyed your stay so much and received great service.Your comments about the sausages at breakfast will be addressed to the relevant department.Thank you for having chosen Sunborn London and we are looking very much forward to welcoming you back in a not too distant future.SincerelyAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amara on 11 Dec 2023
Dear Catherine,We are thrilled by your amazing feedback - thank you for rating us following your stay at Sunborn London! Its been a great pleasure being host during your time in London and we are looking forward to welcome you back in the near future.Best regardsAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Fab location
What a great venue! Right next to the exhibition centre where I was working. Rooms are a decent size Only slight downside was the bar, which struggled to keep up with the early evening rush
Stayed 2 nights in Nov 2023
Response from Amara on 11 Dec 2023
Dear Mark,Please accept our sincerest and gracious thanks for this review following your recent stay. We are delighted that you enjoyed your stay and that you received great service.Please return soon!SincerelyAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet ,peaceful and beautiful
Great one night stay at a quieter location of London. Lovely rooms, bar, lounge and great breakfast. Would have been nice to have been served coffee/tea at breakfast rather than self serve, but other than that everything was great.
Stayed 1 night in Dec 2023
Response from Amara on 11 Dec 2023
Dear Tracy,Thank you very much for taking the time to tell us about your recent experience at Sunborn London. Our entire team is looking forward to welcoming you back for another unforgettable stay soon. SincerelyAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant fault this place. The service, the staff were top class. Breakfast was great, room was fantastic and great river view. Absolutely loved it.
Stayed 2 nights in Dec 2023
Response from Amara Fouade on 5 Dec 2023
Dear Steven,We are thrilled by your amazing feedback - thank you for sharing your thoughts! Its been a great pleasure being host during your time in Sunborn London and we are looking forward to welcome you back in the near future.Best regardsFront of House

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amara Fouade on 5 Dec 2023
Dear Michelle,We appreciate your feedback following your recent stay at Sunborn London.We are looking forward to meeting you soon.Front of House

8/10 Good

bradley

Stayed 1 night in Nov 2023
Response from Amara on 19 Dec 2023
Dear Bradley,We wanted to extend a heartfelt thank you for taking the time to share your experience and leave a review about your recent stay at our hotel. Your feedback means a lot to us!

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amara Fouade on 26 Nov 2023
Thank you for taking the time to post your most recent experience at Sunborn London.Your feedback means a lot to us!

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amara Fouade on 26 Nov 2023
Please accept our sincerest and gracious thanks for this review following your recent stay. We are delighted that you enjoyed your stay and that you received great service.Please return soon!Sincerely,

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
When is a boat....
Great hotel on a boat but...it doesnt really feel like a boat. No complaint just an observation
Stayed 2 nights in Nov 2023
Response from Amara Fouade on 26 Nov 2023
Dear Jeremy,We wanted to extend a heartfelt thank you for taking the time to share your experience and leave a review about your recent stay at our hotel. Your feedback means a lot to us!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Below par customer service.
Room not ready at check in time (3pm) Plug sockets in room didn’t work. After numerous complaints verbally and in writing no acceptable response came. Won’t recommend or stay here again.
Stayed 1 night in Jul 2023
Response from Amara Fouade on 26 Nov 2023
thank you for your feedback on your recent visit to Sunborn London. We are thankful for your comments and will share it with the relevant departments.Best regards

10/10 Excellent

Monika

Stayed 1 night in Nov 2023
Response from Amara Fouade on 26 Nov 2023
Dear Monika,Thank you very much for taking the time to tell us about your recent experience at Sunborn London. Our entire team is looking forward to welcoming you back for another unforgettable stay soon. SincerelyAssistant Front of House managerSunborn London Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did enjoy but with a few issues.
I took my sister here for her 50th birthday treat. We had a nice time. I was a bit disappointed that we didn’t get the twin room I asked for. I was told we could have that when I emailed to ask. The room was very clean but very hot and the air con didn’t work so they bought us 2 fans up which did really help. Also had to ask for more towels as was only left one. The staff were lovely and very helpful.
Stayed 1 night in Nov 2023
Response from Amara Fouade on 15 Nov 2023
Dear Guest,Warm greetings from Sunborn London!Firstly, I would like to express my sincerest appreciation to you for having chosen Sunborn London For your sister's 50th birthday. We are delighted to read that your overall stay with us was enjoyable.However, I took note of the challenge you encountered with your room (temperature, bed layout). While I do sincerely apologize for the inconvenience caused, your constructive comments will certainly motivate us to find solutions in a timely manner.Thank you once again for sharing your constructive comments with us and for choosing to stay at Sunborn London. My colleagues and I look forward to welcoming you back again in the futureAssistant Front of House managerSunborn London Hotel

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, great location, clean, friendly helpful staff, lovely meal in restaurant.
Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Niamh,Thanks so much for taking the time to leave us feedbackWe hope to see you again soonAssistant Front of House

8/10 Good

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was very good apart from a slow internet service.
Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Yolanda,Thanks so much for taking the time to leave us feedback.We hope to see you again soonAssistant Front of House

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from Amara Fouade on 26 Nov 2023
Dear Matthew,We are absolutely delighted to hear that you had a wonderful experience during your time with us. It brings us great joy to know that our team's efforts to provide exceptional service and a comfortable stay made your visit memorable.Best regards,

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed more than once and love it clean and very friendly staff all very helpful
Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Janet,Thanks so much for taking the time to leave us feedbackWe hope to see you again soonAssistant Front of House

10/10 Excellent

Benjaman

Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Thank you Benjaman for rating your experience at Sunborn London 5 out of 5.We are glad you enjoyed your stay amd you received great service.Assistant Front of House

10/10 Excellent

Nicholas Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Nicholas,Thanks so much for taking the time to leave us feedbackWe hope to see you again soonAssistant Front of House

8/10 Good

Louise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, but needed the balcony door open as it was so hot. I couldn’t seem to lower the setting on the air conditioning. Also the bathroom was very small and the the door closed automatically so you had to wedge it open to get air in. It meant when putting make up on it was practically melting off before you left the room. Finally the tv didn’t work, somethtto do with the aerial I believe.
Stayed 2 nights in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Louise,thank you for your feedback on your recent visit to Sunborn London. We are thankful for your comments and will share it with the relevant departments.Best regardsAssistant Front of House

10/10 Excellent

Donna

Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Donna,Thanks so much for taking the time to leave us feedbackWe hope to see you again soonAssistant Front of House

8/10 Good

Shane

Stayed 2 nights in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Shane,Greetings from Sunborn London.Thanks for scoring your last experience onboard.We are looking forward to welcoming you back soon.Assistant Front of House

8/10 Good

Corey

Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Corey,Thanks so much for taking the time to leave us feedbackWe hope to see you again soonAssistant Front of House

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it is a really cool looking yacht, it made for a memorable stay. I also liked the size of the room, bigger than expected, and the furnishings with a large bed. I also liked that it is an easy, short walk from Custom House station on the Elizabeth Line, handy when you have luggage, and being able to have a drink on deck. The food was good rather than spectacular but they're not asking spectacular prices. I'd seen it when attending shows at Excel and thought I'd like to stay there someday and it didn't disappoint. I thought it would cost a lot more, though it probably does when there's a show on. Overall I'd be very happy to stay there again.
Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Guest, Thank you very much for taking the time to tell us about your recent experience at Sunborn London. Our entire team is looking forward to welcoming you back for another unforgettable stay soon. Sincerely

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A great location if you are visiting the 02 arena
The hotel has some beautiful features, the rooms really felt like being on a luxury cruise, however I was a little disappointed in that I had booked a 'twin room', only to find it was a bed and a pull out sofa. I would expect that from a budget hotel but not one of this price and calibre. Not a comfortable night for my son unfortunately. A great location if you are visiting the Excel or the 02 as close to Sky Cars and underground.
Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear JaneIt is with great delight that I read how you enjoyed your recent visit to the hotel, in particular our location. We are certainly lucky to be situated in such an enviable location with cable cars, river and canary wharf view.However, I took note of the challenge you encountered with the lay out of your room. While I do sincerely apologize for the inconvenience caused, your constructive comments will certainly motivate us to find solutions in a timely manner.Best regardsAssistant Front of House

6/10 Okay

Clive

Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Clive,Thank you for taking the time to post your most recent experience at Sunborn London.Assistant Front of House

10/10 Excellent

Katie

Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Katie,Thank you for taking the time to post your most recent experience at Sunborn London.Assistant Front of House

10/10 Excellent

Karen

Fab hotel different breakfast amazing well worth the money
Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Karen,We are thrilled by your amazing feedback - thank you for sharing your thoughts! Its been a great pleasure being host during your time in London and we are looking forward to welcome you back in the near future.Best regards

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Wanted to stay here for many years as an alternative to a regular hotel. Really enjoyed our stay, the executive dockside room was great for size and bigger than expected for a cabin, balcony was great just shame about the Weather. I don’t know why this hotel doesn’t score higher. Breakfast can get a bit busy as it’s a small area, and it would have been nice to have more tea / coffee making facilities in the room i.e more than one tea bag each. Other than that would totally recommend for a different experience.
Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Rachel,we are thrilled by your amazing feedback - thank you for sharing your thoughts! Its been a great pleasure being host during your time in London and we are looking forward to welcome you back in the near future.Best regards

10/10 Excellent

Anne-marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very upmarket accommodation
Stayed 1 night in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Anne-Marie,Please accept our sincerest and gracious thanks for this review following your recent stay. We are delighted that you enjoyed your stay and that you received great service.Please return soon!Sincerely,

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service especially from John a reception
It was great i enjoy every bit of my stay lovely customers service. Very nice and kind customer service I experienced from John one of the receptionist thank you. Excellent
Stayed 2 nights in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Timothy,Thank you very much for taking your time for sharing your impressions. I am delighted to read your feedback about your stay and am thrilled to know that you had such a great time.Be assured that your feedback has been shared with the team, and in specific with the team members singled out above. Everyone was more than happy to know that they contributed to the success of your stay.We hope you will find an occasion to visit us again very soon and already look forward to welcoming you back to your home away from home.Many thanks once again.Assistant Front of house

10/10 Excellent

Natasha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Very impressive, spacious rooms. Hotel was very clean and staff very attentive and helpful. Wifi wasn’t great in the room and we had to get a new room key every day. I was very happy there though and would stay again.
Stayed 4 nights in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Natasha,Thank you very much for taking the time to tell us about your recent experience at Sunborn London. Our entire team is looking forward to welcoming you back for another unforgettable stay soon. Sincerely

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we're really friendly and helpful and you we're looked after
Stayed 2 nights in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Diane,We wanted to extend a heartfelt thank you for taking the time to share your experience and leave a review about your recent stay at our hotel. Your feedback means a lot to us!Assistant Front of House

6/10 Okay

arlene, westport

Business traveller
Disliked: Amenities
This is a good place to stay if you need to be at excel london but it’s very inconvenient to the rest of london. Although there are trains nearby that work well. But at night it’s a littel desolate and odd do taking a rain seeks a bad idea. So cabs or Uber is the only solution. The hotel is nice. Rooms are good size. Staff is very unhelpful inhospitable. But it’s convenient to excel.
Stayed 2 nights in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Arlene,Thank you for your feedback on your recent visit to Sunborn London. We are thankful for your comments and will share it with the relevant departments.Best regardsAssistant Front of House

10/10 Excellent

Jeffrey

Stayed 2 nights in Oct 2023
Response from Amara Fouade on 15 Nov 2023
Dear Jeffrey,Thanks so much for taking the time to leave us feedbackWe hope to see you again soonAssistant Front of House

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amara Fouade on 15 Nov 2023
Dear Ellis,Thanks so much for taking the time to leave us feedback.We hope to see you again soonAssistant Front of House