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Reviews of The Keelman and Big Lamp Brewery

4 out of 5
The Keelman and Big Lamp Brewery
Grange Road, Newcastle-upon-Tyne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 68 out of 121 reviews" "
Rating 8 - Good. 35 out of 121 reviews" "
Rating 6 - Okay. 11 out of 121 reviews" "
Rating 4 - Poor. 5 out of 121 reviews" "
Rating 2 - Terrible. 2 out of 121 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Staff & service
Easy to access the city with car.
Stayed 2 nights in Mar 2024
Response from The Keelman's Lodge on 8 Apr 2024
Thank you for your rating & review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Room was clean, comfortable and spacious if a bit dated. Food was lovely and service was great. Only criticism I have is that we had a triple room but there were only two mugs and two tumbler glasses.
Stayed 1 night in Mar 2024
Response from The Keelman's Lodge on 13 Mar 2024
Thank you for your review & rating

6/10 Okay

David

Stayed 1 night in Dec 2023
Response from The Keelman's Lodge on 2 Jan 2024
Thank you for your rating!

10/10 Excellent

Carol, Inverurie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with incredibly friendly staff
Stayed 2 nights in Dec 2023
Response from The Keelman's Lodge on 5 Dec 2023
Thank you for your rating & review! We'll pass your lovely comments on to our front of house staff.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter break
Stayed 2 nights in Nov 2023
Response from The Keelman's Lodge on 5 Dec 2023
Thank you for your rating!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a one night stay for a family occasion. Easy to get to , warm welcome and a lovely room which is clean well kept. Fantastic breakfast with all the trimmings
Stayed 1 night in Dec 2023
Response from The Keelman's Lodge on 5 Dec 2023
Thank you for your review & rating! We're glad you enjoyed your stay with us.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place by the river. Excellent for walking and outdoor s
Stayed 2 nights in Nov 2023
Response from The Keelman's Lodge on 13 Nov 2023
Thank you for your review & rating! We're glad you enjoyed your stay with us.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Keelman's Lodge on 2 Nov 2023
Thank you for your rating! We're glad you enjoyed your stay.

10/10 Excellent

Aileen

Liked: Property conditions & facilities, room comfort
Great base for Hadrians Wall
I was in the area to do a trail run and chose the Keelman as it was convenient to Hexham and good value. The kitchen does close very early (7.30!) so I missed dinner on the first night and had to get a takeaway but I made sure I was there in time the second night and the food was great. The room was comfortable. I was surprised and pleased that there was a housekeeping service on my second day. Most places skimp on this since Covid so it's nice to stay somewhere that is keeping standards up. The staff were all really friendly. And I enjoyed tasting the beers from the Big Lamp brewery!
Stayed 2 nights in Oct 2023
Response from The Keelman's Lodge on 26 Oct 2023
Thank you for your review & rating! We're so glad you enjoyed your stay with us.

4/10 Poor

Eric

Business traveller
Pubic Hair in the bath, no heating or spare blankets freezing All night couldn’t sleep. Wasn’t able to contact anyone
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot
Fantastic location and friendly staff. Rooms are comfortable and clean. Breakfast is great with a few hot choices and continental. Dinner was superb
Stayed 2 nights in Oct 2023
Response from The Keelman's Lodge on 24 Oct 2023
We're glad you enjoyed your stay with us! Thank you for your review & rating.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay. The staff were friendly and helpful. A very pleasant area. I had my dog with me and it was straight out of the door and a few yards to walk along the riverside. The room was warm and clean with good Wi-Fi. A kettle in the room with tea and coffee. 50 yds to the restaurant and bar with really good ales. only negative was the tables tops in the bar/restaurant were very sticky as with most bars. The breakfast was excellent, the evening meal selection was a bit limited and I thought a bit pricey, although I haven't dined out for quite a while.
Stayed 2 nights in Oct 2023
Response from The Keelman's Lodge on 24 Oct 2023
Thank you for your review & rating.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here on many occasions, never disappointed.
Stayed 1 night in Oct 2023
Response from The Keelman's Lodge on 17 Oct 2023
We're so glad you enjoyed your stay! Thank you for your review & rating.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stunning property.
We had such a wonderful stay at Keelman. What a stunning property with amazing customer service. We would highly recommend this unforgettable quaint location.
Stayed 1 night in Oct 2023
Response from The Keelman's Lodge on 17 Oct 2023
Thank you for your review & rating! We're glad you enjoyed your stay with us.

6/10 Okay

nigel

Liked: Cleanliness, staff & service
Room was ok. Big enough. Trouble was room was cold and this made the bedding feel very damp. Radiator didnt seem to work. Spoiled the stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome, have stayed here several times in the past, never been disappointed. Breakfast very good. Staff most obliging.
Stayed 1 night in Aug 2023
Response from The Keelman's Lodge on 21 Aug 2023
We're so glad you enjoyed your stay with us! Thank you for your review & rating!

8/10 Good

Jeffrey

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from The Keelman's Lodge on 11 Jul 2023
Thank you for your rating!

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Brilliant service from the minute I arrived, comfortable and spacious room - could use a little TLC in some areas but nothing major. Food in the evening and breakfast was very good. Will happily stay again
Stayed 1 night in Jun 2023
Response from The Keelman's Lodge on 11 Jul 2023
Thanks so much for your rating & review! We're glad you enjoyed your stay.

8/10 Good

gavin, GRANDE PRAIRIE

Liked: Cleanliness, staff & service, property conditions & facilities
I loved room 10 perfect for a single traveller and a bath and shower option was a delight instead of only shower ! Bed comfortable good pillows and nice size of tv ! My supper was basic as reduced menu as staff issues It wasn’t a stottie it was a bun ! The roast beef was tough as leather and taste less ! Gravy was packet Fries decent Asked for horseradish and it was very mild ! I didn’t complain as I was starving ! but if that’s the best you can do maybe just offer crisps and nuts My drink was perfect soda lime and bitters :) Breakfast was excellent arranged nice on plate and all at good temp ! The cold table was fit for purpose ! Coffee great The server was fun and a credit to you ! I loved the property BUT I won’t be rushing back to eat the roast beef stottie !
Stayed 1 night in Jun 2023

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room situated a little way from the pub ensuring an undisturbed nights sleep.
Stayed 1 night in Jun 2023
Response from The Keelman's Lodge on 19 Jun 2023
Thank you for your rating & review! We're so glad you enjoyed your stay with us.

8/10 Good

Wendy

Stayed 3 nights in Jun 2023
Response from The Keelman's Lodge on 6 Jun 2023
Thank you for your rating! We hope you enjoyed your stay with us.

10/10 Excellent

GINA, LOS ANGELES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Response from The Keelman's Lodge on 2 Jun 2023
Thank you for your rating & review! We're glad you enjoyed your stay.

8/10 Good

Anne

Stayed 1 night in May 2023
Response from The Keelman's Lodge on 2 Jun 2023
We're glad you enjoyed your stay. Thank you for your rating & review!

8/10 Good

ELISE

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely location and very convenient having the pub nearby. Excellent breakfast. Rooms are a decent size but I do think need some TLC, particularly the bathroom. The rooms are in a separate building a short walk away from the pub.
Response from The Keelman's Lodge on 22 May 2023
Thank you for your review & rating!

10/10 Excellent

Tony

Liked: Staff & service
Nice place, comfortable room and excellent service. Reasonably priced meals.*****
Stayed 1 night in Apr 2023
Response from The Keelman's Lodge on 27 Apr 2023
Thank you for your rating & review!

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant place
Absolutely stunning place, great home cooked pub food and good solid selection of ales and drinks. Dinner was excellent and breakfast top notch. The service and care given by all staff was fantastic, even the kitchen porter helped out with check in. Room was clean, comfortable and spacious lodge 5 was lovely. I can't wait to come back to this place.
Stayed 2 nights in Apr 2023
Response from The Keelman's Lodge on 24 Apr 2023
Thank you so much for your rating & review! I'll be sure to pass your lovely comments on to our front of house staff.

8/10 Good

Paul

Stayed 2 nights in Mar 2023
Response from The Keelman's Lodge on 28 Mar 2023
Thank you for your rating!

10/10 Excellent

Eddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from The Keelman's Lodge on 27 Mar 2023
Thank you for your rating!

10/10 Excellent

Keith

Stayed 1 night in Mar 2023
Response from The Keelman's Lodge on 15 Mar 2023
Thank you for your kind rating! We're glad you enjoyed your stay.

6/10 Okay

Michael

Stayed 2 nights in Jan 2023
Response from The Keelman's Lodge on 17 Jan 2023
Thank you for your rating!

10/10 Excellent

Henry

Stayed 1 night in Dec 2022
Response from The Keelman's Lodge on 21 Dec 2022
Thank you for your kind rating! We're glad you enjoyed your stay.

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very uncomfortable stay in room 10, the heating was luke warm at best. There is a light outside of room 10 which is uncomfortable to sleep with because its on all night. Limited lighting to your car, no info about meals at the pub. We were told the restaurant closed at 7.30pm. We had very little info about breakfast, just told it was available til 8.30am. Obviously very dissatisfied with the experience. There are much better places.
Stayed 1 night in Dec 2022
Response from THE KEELMAN'S LODGE on 12 Dec 2022
Thank you for your review - sorry you didn't enjoy your stay. We will endeavour to rectify the couple of issues you had if you decide to stay with us in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Very nice location close to the Tyne. Spacious rooms and very clean. Only negative comment is that the double mattress was uncomfortable. You could fell every spring and hear all the springs creak each time you turned over.
Stayed 4 nights in Nov 2022
Response from The Keelman's Lodge on 1 Dec 2022
Thanks for letting us know, we'll look into this. Thank you for your kind rating & review!

10/10 Excellent

Aubrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Great place
Stayed 1 night in Nov 2022
Response from The Keelman's Lodge on 28 Nov 2022
Thank you so much for your rating!

6/10 Okay

Susan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Keelman lodge stay - Nov 2022
We had a triple room in the original part of the hotel - the room was clean but clearly needed a “deep clean” and fixtures & fittings need updating. The bar was welcoming and the beers good! Staff very friendly, helpful and welcoming. The only meal we had was breakfast - there was a good variety of cereals, yogurts, croissants, juices etc however hot breakfasts were a little disappointing. Having had a great stay in the newer part of the hotel previously (before Covid) this stay was slightly underwhelming.
Stayed 3 nights in Nov 2022
Response from The Keelman's Lodge on 25 Nov 2022
We'll look into this. Thank you for your rating & review!

4/10 Poor

Christine

Stayed 1 night in Oct 2022
Response from The Keelman's Lodge on 2 Nov 2022
Thank you for your rating.

10/10 Excellent

PHILIP

Liked: Cleanliness, property conditions & facilities, room comfort
Another welcoming visit, great location and convenient for walks & cycle rides & visiting Hadrians Wall sites.
Stayed 2 nights in Oct 2022
Response from THE KEELMAN'S LODGE on 28 Oct 2022
Thank you for your ratingRegardsThe Keelman's Lodge

8/10 Good

Roy

Stayed 1 night in Sep 2022
Response from The Keelman's Lodge on 13 Sept 2022
Thank you for your rating! We're glad you enjoyed your stay.

10/10 Excellent

David

Stayed 1 night in Aug 2022
Response from The Keelman's Lodge on 1 Sept 2022
Thank you for your rating! We're glad you enjoyed your stay with us.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great night at the Keelman!
My second visit to The Keelman and Big Lamp Brewery. Will be returning in October with my wife. Excellent location adjacent to country park and Hadrian's Wall path. Enjoyed a bike ride along the north bank of the Tyne as far as The Points Bridge. Comfortable place to stay with good food menu ;~ can totally recommend the'Keelman Stack'!!
Stayed 1 night in Aug 2022
Response from The Keelman's Lodge on 22 Aug 2022
We're so glad you enjoyed your stay with us. Thank you for your kind review! We look forward to welcoming you back in October.

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keelman is an ideal facility
Really comfortable and friendly visit. Staff are excellent. Room s are comfortable. Great value for money. Location is ideal for exploring Newcastle area.
Stayed 2 nights in Aug 2022
Response from The Keelman's Lodge on 19 Aug 2022
Thank you so much for your kind review! We're so glad you enjoyed your stay with us.

8/10 Good

James

Stayed 1 night in Aug 2022
Response from The Keelman's Lodge on 15 Aug 2022
Thank you for your rating!

10/10 Excellent

Peter C, Rancho Palos Verdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly and helpful staff, great food and drinks, great atmosphere inside the pub and also outside on the patio. Wifi did not work in the guest room.
Stayed 1 night in Aug 2022
Response from THE KEELMAN'S LODGE on 9 Aug 2022
THANK YOU FOR YOUR REVIEW

8/10 Good

Richard

Stayed 1 night in Aug 2022
Response from THE KEELMAN'S LODGE on 8 Aug 2022
THANK YOU FOR YOUR RATING

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just one word fantastic
Stayed 1 night in Jul 2022
Response from The Keelman's Lodge on 29 Jul 2022
Thank you for your kind review. We're so glad you enjoyed your stay with us!

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from The Keelman's Lodge on 22 Jul 2022
Thanks for your rating!

6/10 Okay

andrew william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows in need of cleaning otherwise the room was well appointed and clean and fresh
Stayed 1 night in Jul 2022
Response from The Keelman's Lodge on 20 Jul 2022
Thank you for your review! I'll pass this on to our lodge manager. Best wishes

10/10 Excellent

Fiona M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great get-away near Newcastle
Very friendly, efficient staff. Nice facility
Stayed 2 nights in Jul 2022
Response from The Keelman's Lodge on 14 Jul 2022
Thank you so much for your kind review! We're glad you enjoyed your stay with us :)

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
Large room, very comfortable bed, very friendly staff. Both dinner and breakfast were delicious. Right on Hadrian's Wall path, excellent facility.
Stayed 1 night in Jun 2022
Response from The Keelman's Lodge on 28 Jun 2022
Thank you for your kind review. We're glad you enjoyed your stay with us!

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from The Keelman's Lodge on 24 Jun 2022
Thank you for your rating!