Ratings based on 63 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Relaxing

Posted 10-Apr-2018
Hotel very good but evening meal even though alacarte a support to be award winning was was disappointed with meal so went some ware else following night ,better value for money a lot better food quality .thank you
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Posted 09-Apr-2018
Clean, comfortable hotel with friendly staff throughout. Bed very comfy and room quiet. Hotel easy to find and with good parking. Breakfasts were to a good standard with plenty of choice both hot and cold. Internet a bit patchy at times.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Apr-2018
Friendly staff, clean rooms and lots of parking. Ideal for a trip to Beamish. Pub across the road does fab food.
5 out of 5
Recommended
for Everyone
by A verified traveller from Durham

Lovely hotel. Ideal location for what we wanted

Posted 28-Jan-2018
Lovely clean hotel. Stayed 1 night had a great sleep. Staff were very friendly
Comment from Hotel Management
18-Feb-2018 by SMBP, Hotel Management
Thank you for your review, we are pleased you enjoyed your stay with us, we hope to see you again in the future. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveller from sheffield

Really nice hotel

Posted 28-Jan-2018
Stayed here for a wedding. Very comfortable. Lovely views and welcoming staff
Comment from Hotel Management
18-Feb-2018 by SMPB, Hotel Management
Thank you for taking the time to review the hotel, we are pleased you enjoyed your stay. Kind Regards
5 out of 5
by A verified traveller

Posted 19-Jan-2018 on Hotels
Comment from Hotel Management
18-Feb-2018 by SMPB, Hotel Management
Thank You
5 out of 5
by On Ki

Must choose if you go to Beamish Museum

Posted 05-Jan-2018 on Hotels
Room is clean and nice. Car park for free right outside my room’s back door. Staff is friendly. Restaurant in the hotel and another one across the road.
Comment from Hotel Management
09-Jan-2018 by GLBP, Hotel Management
Thank you for your review, great to hear you enjoyed your stay. We hope to see you back here soon to enjoy more delights in our Bistro. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveller from Stockton-on-Tees, UK

Quiet hotel with friendly staff

Posted 15-Dec-2017
Pros: The staff on reception and in the lounge/breakfast restaurant were attentive and friendly. Lots of choice for breakfast options - good quality.
Cons: Radiator in the room could have been being slightly larger as it was on full but the room was cool. It was a cold night so ordinarily it would be fine
We stayed for one night and would recommend this hotel as it is in a quiet location, the staff were friendly, our room was spacious and the whole hotel was very clean. The bed, despite being described as a double was massive, and really comfortable.
Comment from Hotel Management
09-Jan-2018 by GRBP, Hotel Management
Thank you for your review of the hotel, great to hear you enjoyed your stay. Sorry you experienced trouble with the temperature in the room, usually the radiators are more than adequate for the size of the room, however in extremely cold weather we are happy to provide an extra heater in the room if requested. We hope to welcome you back soon. Kind Regards.
3 out of 5
by A verified traveller

Mini break with our dog

Posted 08-Dec-2017 on Hotels
Public rooms very smart and breakfast was delicious. The bedrooms are very dated and their decor is not so good. Pet friendly but only in the bedrooms which is not really very convenient. I think pet friendly should mean they are welcome in some public areas. Dodos may not be happy to be left in strange surroundings.
Comment from Hotel Management
09-Jan-2018 by GLBP, Hotel Management
Thank you for your review, great to hear you found our food delicious. Here at the hotel we do have pet friendly rooms available for your convenience, which can be accessed directly from the car park, most dog owners find this a huge plus. Unfortunately, you are correct we cannot allow dogs in the public areas, so sorry this disappoints you.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Nov-2017
Best breakfast food had in a long time at any hotel. Served at table with a smile.0
Comment from Hotel Management
09-Jan-2018 by GRBP, Hotel Management
Thank you, we do serve a wonderful breakfast, fresh local produce.