Superior Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Sleeperz Hotel Newcastle

3 out of 5
Sleeperz Hotel Newcastle
15 Westgate Road, Newcastle-upon-Tyne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 1004 reviews" "
Rating 8 - Good. 350 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stuart, Shetland

Liked: Staff & service, amenities
Sleeperz Newcastle is situated in a handy location for the train station, shopping and restaurants. My room had a full sized window with a view over to an office building. There was some dust presant on shelves and some area's of floor was missed when vaccumed by the staff, for the low cost it was worth a few small dust patches.
Stayed 3 nights in Feb 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, particularly if travelling by train. A modern hotel with relatively basic rooms but very clean and comfortable. For the price it’s great value. Stayed here three times now and will no doubt return.
Stayed 2 nights in Feb 2024

10/10 Excellent

Moataz

.
Stayed 2 nights in Jan 2024

4/10 Poor

Jordan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Natalie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a central hotel stay. Staff really friendly and attentive.
Stayed 2 nights in Jan 2024

6/10 Okay

Jon

Business traveller
Ok property clean and tidy
Stayed 1 night in Jan 2024

8/10 Good

Katie, Port Moody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Katie, Port Moody

Stayed 2 nights in Jan 2024

2/10 Terrible

Onyinyechi

Disliked: Cleanliness, staff & service
The customer service that we first saw could not check us in because we came before 3pm. We sat at the reception area sleeping after flying all night from another continent to Newcastle, England. To my greatest surprise, one day, I was at the receiption another guest (WHITE) came almost the time that we came and they checked him in. That hotel doesn't have anything to host Americans, no microwave, fridge, and the house keepers, doesn't do their jobs. The room is too small, the bathroom is unbelievably dirty and toilet. We still didn't believe we stayed their for 2 weeks. We already, made them known that we won't recommended the place nor staying their again.
Stayed 13 nights in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a nice cuppa
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Newcastle
For years we have been staying at Sleeperz twice a year and were never disapponted. We love everything about it..location, rooms, atmosphere and most of all staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly convenient and very friendly and supportive staff. Good room.
Stayed 1 night in Dec 2023

10/10 Excellent

Marissa

Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top stay at great little hotel
Super, compact, friendly hotel. Efficient service and clean
Stayed 2 nights in Dec 2023

8/10 Good

A

Stayed 2 nights in Dec 2023

6/10 Okay

Alan

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was excellent.
Stayed 2 nights in Nov 2023

6/10 Okay

Maira

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not good Not bad
Stayed 2 nights in Nov 2023

8/10 Good

Angela

Stayed 2 nights in Nov 2023

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times and always found it very convenient for train travel and shopping, the hotel has always been very clean with lovely polite and helpful staff, however this time I felt a little let down with the cleanliness of our room, there were ring marks probably left from cups or glasses on the glass shelf in the bedroom and the bathroom could have been cleaner too, maybe they have new cleaning staff that need more training.
Stayed 2 nights in Nov 2023

10/10 Excellent

Asami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were kind, helpful, hospitable! The price was excellent and this service is super valuable! I will definitely stay again for my next business:)
Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel at a fair price.
Very clean and well organised hotel, room was spotless and designed to fit perfectly.
Stayed 1 night in Nov 2023

2/10 Terrible

Joe

Liked: Cleanliness
Disliked: Room comfort
Not the perfect stay
Had a full on eventful day, didn’t check in until late. Forgot to pack phone charger but noticed you had USB socket so got charger cable from car. DIDNT WORK. ROOM VERY CERY cold had thermostat high but didn’t sleep well
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loveliest staff helped me check in Lovely housekeeping staff pointed me in right direction
Stayed 1 night in Nov 2023

10/10 Excellent

Sean

Liked: Staff & service, property conditions & facilities, room comfort
Almost Perfect!
Nice hotel overall! Friendly staff, comfortable beds and very safe and secure as you have to buzz in past 11pm and confirm your name and room number. There was a stain on one of the power sockets though and a lot of dust in the air conditioning unit. These where the only two downsides to an otherwise perfect stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice for an overnight stay. Small, clean and functionable rooms which are in good repair.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely as always had a fantastic view close to bars shops restaurants weather was awful but it didn't stop us all from going out and enjoying newcastle.
Stayed 1 night in Nov 2023

8/10 Good

Darius

Liked: Cleanliness, staff & service
Good location
Great location. Friendly staff. Only really downside was noise and a shower that had awful pressure
Stayed 1 night in Nov 2023

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place to stay. Close to the station. Clean, comfy and rooms have all that you need. The breakfast was delicious. The team there were just lovely. So friendly and helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, and welcoming. Continental breakfast was very good
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Fantastic location, just a give minute walk from the station. A great check in experience and as per my request, I was offered a quiet room. Which was very thoughtful. The room was spacious and with a great view. A great nights sleep too.
Stayed 1 night in Nov 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ellen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and very helpful staff would stay agin
Stayed 2 nights in Nov 2023

10/10 Excellent

Gaynor

Stayed 1 night in Nov 2023

2/10 Terrible

Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

andrew

Business traveller
Liked: Staff & service
Stayed 3 nights in Oct 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly hotel.
Very clean and inviting hotel with friendly staff. Didn’t find the beds the comfiest but room was nicely decorated and clean. Only issue was the bar only had 1 beer on tap available at the start of the trip, then ran out of all by the end. Staff advised this was due to changing beer brands but didn’t plan ahead for this.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jonathan, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big but they're well designed. The location is great - 5 minute walk from train station and close to major attractions. Great wifi, good breakfast very friendly, helpful, client-oriented staff at front desk. Good value for money.
Stayed 2 nights in Oct 2023

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness
unfortunately stayed in the family room. very disappointed with the hygiene for a family room. mould on curtains and on window. and the air con matted with heavy dust. normally a good stay hopefully this is a one off.
Stayed 1 night in Oct 2023

6/10 Okay

Hugh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Leo

Travelled with partner
Fair enough for this price
Stayed 4 nights in Oct 2023

10/10 Excellent

Carrie

Stayed 3 nights in Sep 2023

8/10 Good

Hazel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we needed
A really good no- frills stay at a great price. Very convenient to station and all amenities.
Stayed 2 nights in Oct 2023

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
A room with a view
One side of the property has huge windows the other not! Offering what I would describe as prison chic - Check before you book I had one window hidden in a corner looking at the side of a bridge.
Stayed 2 nights in Sep 2023