Ratings based on 861 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

:)

Posted 16-Apr-2018
Great location and extremely helpful staff. Room a little small but great view. Would definitely stay again
1 out of 5
by A verified traveller from jordan

Very normal

Posted 08-Apr-2018
Bad makeup rooms staff .. very small room ..bad AC system and high noise system .
3 out of 5
by A verified traveller

Large modern hotel just opposite St James

Posted 26-Mar-2018
The hotel was OK although it needed a proper restaurant for breakfast, rather than the dark Sports Bar with 50 TV screens! Breakfast was adequate but no more than that. In a noisy part of town but thankfully the bedroom was quiet.
3 out of 5
Recommended
for Everyone
by A verified traveller

Odd check in

Posted 26-Mar-2018
It took 20mins to check in as we had booked via Expedia and this apparently meant a “different” system A bit frustrating, especially when you feel the receptionist isn’t believing you or answering your questions You have to be careful with the showers, you can flood the bathroom easily
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Mar-2018
Excellent hotel and situation for everything in the city.
2 out of 5
by A verified traveller

Posted 03-Mar-2018
It’s -11 in Newcastle and heaters were broken in almost all rooms! Water tap was broken too...
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Feb-2018
Great location staff friendly and as we were on the top floor the views of Newcastle were amazing
3 out of 5
by A verified traveller from Newcastle

Room not up to standard

Posted 18-Feb-2018
Checking was open at 3. We turned up at 3:30 to be told that the room hadn’t been cleaned yet. When we got in the room at 4:30 there was food in the kitchen that should have been moved and the bread was out of date. The bathroom was dirty and the shower head would only stay in the lowest point for the screws being broke. Staff were nice enough and food was up to a good standard.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2018
Had a lovely stay I’ll defo stay here again next time I’m in newcastle
5 out of 5
Recommended
for Everyone
by A verified traveller from Durham

Great location and amazing staff

Posted 17-Feb-2018
Pros: The stylish enterance, the room itself and location.
Cons: Nothing.
Location: You are less than 5 minutes walk to enjoy all that Newcastle has to offer from shopping, to the theatre to the amazing restuarants and bars.
My husband stayed at the hotel for a friends wedding nearby and was really impressed with the hotel and room. This was our first stay there and really benefited from the location being a short walking distance to everything we needed. We did think having a room over looking the street below that we may hear noises from outside but we were relieved to not be able to hear anything. The room was spacious, enough for two people to comfortably get ready and still move about. We were so thankful to the staff who we emailed afterwards as on the morning of leaving the hotel, I became seriously unwell where an ambulance was called and took me into hospital. My husband was very upset and unsure as what to do next and the receptionist was so helpful and kind and was able to assist both of us in our hour of need. She promptly organised for an ambulance and organised fresh water and ice cubes to the room and kindly allowed us to keep the room until we eventually returned to collect our stuff. They were very kind and prompt in reacting to us. Can’t reccomend the staff and hotel enough, will be returning soon!