Ratings based on 790 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel with the friendliest staff

Posted 20-Nov-2017
Fabulous stay at this hotel, would have stayed longer. Spacious room with microwave, two hobs and complimentary tea and coffee. Comfortable bed and sofa bed, lovely interior in lobby with the state of the art fire place offering a nice and warm environment that can be seen from the street. All amenities close by I.e. tesco express, Sainsburys and Costa. Within walking distance to main attractions like Tiger Tiger, and the Eldon shopping centre Check in staff were lovely and more than happy to reccommend bars/clubs for usand other customers. Overall excellent value for money in this high end hotel, would definitely return!
5 out of 5
Recommended
for Everyone
by A verified traveller from NE

Again great stay at a great hotel

Posted 16-Nov-2017
Love this hotel and the location, good price for a quality stay
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Nov-2017
Awesome Staff!! Great Service, and close to St.James Park
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Newcastle Sandman

Posted 10-Nov-2017
Fabulous stay. Girls weekend in Newcastle. All the staff were really lovely and helpful . Breakfast couldn’t be faulted. Room lovely - only thing was we were three people and the room only had 2 mugs, 2 wine glasses. Obviously we asked for more and got them no problem but it was known in advance there were 3 of us. Lady on sofa. Ed said she could feel the springs so it may need a new matesss. Also bathroom design means an always soaking bathroom door as there is no door or step to contain the water. Doesn’t spoil the stay tho, it’s a lovely hotel. These are just a few constructive comments.
4 out of 5
Recommended
for Everyone
by A verified traveller

GOOD CENTRAL LOCATION

Posted 09-Nov-2017
Pros: LOCATION AND VERY COMFORTABLE ROOMS
Cons: BETTER ATTENTION OF CLEANING PUBLIC AREAS ESPECIALLY THE SHARK BAR WHERE BREAFAST IS SERVED
Location: ST JAMES PARK, GREAT PUBS AND RESTAURANTS
THE HOTEL IS LOCATED IN GOOD CENTRAL LOCATION ESPECIALLY IF YOUR VISITING ST JAMES PARK. WE WERE WELCOMED WARMELY AND EFFICIENTLY BY THE RECEPTION STAFF AND OUR ROOM WAS VERY PLEASANT AND COMFORTABLE AND CLEAN WITH ALL THE FACILITYS AND MORE YOU COULD WANT INCLUDING A LOVELY BATHROOM/SHOWER. SOME OF THE PUBLIC AREAS COULD DO WITH A LITTLE MORE ATTENTION TO KEEPING CLEAN ESPECIALLY THE SHARKS BAR WHICH IS WHERE GUEST DINE FOR BREAKFAST, I APPRECIATE THIS IS ALSO USED AS A PUBLIC BAR AND IT SHOWS I WOULD EXPECT A NICER KEPT AREA FOR HOTEL GUESTS TO DINE, THE BREAKFAST WAS I FELT A LITTLE OVER PRICED FOR WHAT WAS ON OFFER, ONE SLIGHT TIP TO THE HOTEL MANAGEMENT IS AVOID COOKING THE FRIED TOMATOES IN THE SAME PAN/OVEN AS THE BACON AS THIS MAY OFFEND VEGATARIANS AS THEY CLEARLY HAD BEEN. I FELT OVERALL A NICE COMFORTABLE HOTEL WITH SOME ATTENTION TO DETAILS WOULD SCORE HIGHER.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nottinghamshire

Excellent location in centre of Newcastle.

Posted 07-Nov-2017
Pros: Very clean, friendly helpful staff, From reception to the housekeepers, lovely towels , highly recommended
Cons: non
Location: Excellent location, for the students accommodation, the football stadium, close to the shops and bars, 10 mins walk to the quayside excellent .
The minute you arrived a very warm welcome from Chantelle on reception, exceptional helpful. well recommended
5 out of 5
Recommended
for Everyone
by A verified traveller from bucks

Very nice hotel

Posted 06-Nov-2017
Very nice hotel close to the football ground but just a short walk to the city nightlife.
5 out of 5
Recommended
for Everyone
by A verified traveller from Northumberland

Great hotel good location

Posted 16-Oct-2017
Lovely hotel great clean comfy rooms and excellent location right close to the centre of Newcastle only thing let it down was limited parking facilities
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Convenient hotel but some shortcomings

Posted 09-Oct-2017
This is a lovely hotel in a good location with very friendly and helpful staff. It is clean and comfortable and the rooms and well equipped. However I unfortunately had a room facing the lifts which were extremely noisy. The lift mechanisms made a very loud noise. Also I needed a parking space but they were all full so I had to park in a rather expensive but secure car park near by. I would suggest that anyone booking checks the room location and parking situation before they book.
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Good for being in the centre and for visiting town

Posted 08-Oct-2017
Not exactly a picturesque area so expect city lines, sounds and smells. Found the removal of steam from the room to be a bit of an issue after a shower even with the air conditioning unit and no fan. Generally though privacy and cleaning timing was great. The front desk could be a little slow even when quiet.