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Reviews of Newcastle Jesmond Hotel

3 out of 5
Newcastle Jesmond Hotel
105 Osborne Road, Newcastle-upon-Tyne, England

Reviews

8.0

Very good

Rating 10 - Excellent. 92 out of 268 reviews" "
Rating 8 - Good. 108 out of 268 reviews" "
Rating 6 - Okay. 36 out of 268 reviews" "
Rating 4 - Poor. 14 out of 268 reviews" "
Rating 2 - Terrible. 18 out of 268 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca

Disliked: Staff & service
Marie celeste
Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Lee

Stayed 3 nights in May 2023

2/10 Terrible

Adele

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from JH on 25 May 2023
Thank you for your review.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from JH on 25 May 2023
Thank you for your review. We hope to see you again soon.

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor 1 star
Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again.
Stayed 2 nights in Oct 2022
Response from Mtho on 10 Oct 2022
Unfortunately we are running a stafless hotel, we help you online. We don't provide breakfast either. Most guests make use of couple or restaurants along the street

2/10 Terrible

John

Stayed 3 nights in Sep 2022
Response from JH on 25 May 2023
Thank you for your review.

4/10 Poor

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Non refundable damage charge
Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking
Stayed 1 night in Sep 2022
Response from JH on 25 May 2023
Thank you for your review.

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unimpressed
Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.
Stayed 1 night in Sep 2022
Response from JH on 25 May 2023
Thank you for your review.

8/10 Good

Dawn

Liked: Room comfort
Disliked: Cleanliness
Nice hotel, great location
We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.
Stayed 1 night in Sep 2022
Response from JH on 25 May 2023
Thank you for your review.

6/10 Okay

Christine

Travelled with family
Disliked: Staff & service
Weekend jaunt.
It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit!
Stayed 2 nights in Sep 2022
Response from JH on 25 May 2023
Thank you for your review.

4/10 Poor

Karma

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book!
We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this
Stayed 3 nights in Aug 2022
Response from JH on 25 May 2023
Thank you for your review.

6/10 Okay

P

Disliked: Staff & service, room comfort
A bit of a moan
No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again.
Stayed 2 nights in Jul 2022
Response from MTK on 16 Aug 2022
Please note that the damage waiver is non refundable. This is why its called a waiver.

2/10 Terrible

Sue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what is seems Jesmonds worst accommodation
This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology.
Stayed 2 nights in Jul 2022
Response from MTK on 22 Jul 2022
The hotel is now a self check in with no staff present. Hence , we always fully verify all our guests. Thanks

2/10 Terrible

David

Stayed 1 night in Jul 2022
Response from MTK on 26 Jul 2022
Thank you for the stay

4/10 Poor

matthew

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year
Stayed 1 night in Jul 2022
Response from MTK on 18 Jul 2022
Yes the hotel has no staff on site, our guests make use of the prior given codes to access the kepads. The housekeeper has confirmed that she will be not missing to add milk on her routine cleans.

2/10 Terrible

Samuel

Stayed 1 night in Jul 2022
Response from MTK on 26 Jul 2022
Thank you for the stay

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First time using this property and 'Luke Stays'. There are no staff at this property it is all\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm. Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's. Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there. After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access. The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable. I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future.
Stayed 2 nights in Jun 2022

4/10 Poor

Jenni

Travelled with partner
Disliked: Amenities, property conditions & facilities
We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking. The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either...
Stayed 2 nights in Jun 2022
Response from MTK on 30 Jun 2022
We apologize on this experience. Luke Stays have taken over the management of the hotel and l am afraid due to running a staff-less there is no breakfast offered. However, most of our guests make use of a restaurants along the street.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was fine bed wasn’t very comfortable could do with more toilet roll
Stayed 2 nights in May 2022
Response from Keith on 17 May 2022
Hi Claudia, We appreciate the feedback and will take action on the areas mentioned. Kind Regards

2/10 Terrible

Jennifer

Do not book!
We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!!
Stayed 1 night in Apr 2022
Response from Keith on 7 May 2022
Hi Jeniffer, We are sorry that you were unable to stay but the check-in procedure was simple. The door was boarded up due to a guest smashing it, which was out of our control but took fast action. We hope you will book with us in future. Kind Regards

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Keith on 9 May 2022
Hi Emily,

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Keith on 9 May 2022
Hi Rebecca

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel we booked did not recognise our reservation
We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham
Stayed 1 night in Apr 2022
Response from Keith on 7 May 2022
Hi Julie, Apologies for that, we never intended the checking in process to be difficult, its a matter of having the reservation being paid, receive check-in codes, use the codes to access the property. We hope you will stay in future. Kind Regards

2/10 Terrible

Peter

Stayed 1 night in Apr 2022
Response from Keith on 9 May 2022
Hi Peter

10/10 Excellent

lesley

Stayed 1 night in Mar 2022
Response from JH on 25 May 2023
Thank you for your review.

6/10 Okay

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but the rooms were cold
Stayed 1 night in Feb 2022

6/10 Okay

Peter

Overnight stay
I was disappointed with the hotel. I expected shower gel and shampoo in the bathroom which is standard in most hotels these days. Also there was no complimentary water in the room. I was given a bottle on request. Overall I wouldn’t stay at this hotel again. I didn’t have breakfast as the ambience of the restaurant didn’t feel right.
Stayed 1 night in Dec 2021

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy room
Cosy room and very clean
Stayed 1 night in Dec 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel and brilliant staff, I would stay here again
Stayed 1 night in Dec 2021

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What was needed.
A place to sleep with breakfast, tick Bit noisy but otherwise fine Lovely staff
Stayed 1 night in Oct 2021

2/10 Terrible

Caroline

Travelled with group
I'm so disappointed with this hotel....i booked to stay at this hotel with a friend...we had 2 separate rooms... unfortunately my partner on that Monday had a heart operation....so obviously I contacted the hotel through the email that was sent to me..... i followed the link to cancel my booking... explained what had happened... that i had to cancel... which the manager acknowledged and was sorry to hear about my partner.... i then saw on my bank account that i was charged... rang the hotel....the manager denied i emailed him..sent him our correspondence... totally ignored me.....😡😡
Stayed 2 nights in Oct 2021
Response from NJ Hotel on 27 Oct 2021
Firstly, without staying with us, you had put the review and in the initial mail, we had mentioned that you would need to contact Expedia to cancel your booking which you didn't and we received no cancellation advice from Expedia as we are not authorized to cancel the bookings directly from the channels. How could you blame us without contacting Expedia and blaming us?

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel, outstanding value for money, the service was first class even cooked my breakfast one hour earlier than the official start time, can’t fault the place at all
Stayed 1 night in Oct 2021
Response from NJ Hotel on 26 Oct 2021
Thank you so much for your lovely reviews and we welcome you back again very soon

4/10 Poor

Sean

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and tired, bathroom smelled of damp and door was mouldy. No shampoo or shower gel provided. Location was good and
Stayed 1 night in Sep 2021

10/10 Excellent

matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from NJ Hotel on 26 Oct 2021
Thank you so much for your lovely reviews and we welcome you back again very soon

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
I was travelling alone and felt safe and looked-after at all times. Room was small and immaculate, with everything I needed in it. Great breakfast and friendly and welcoming staff
Stayed 1 night in Aug 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from start to finish, taxi service took a long time to arrive which was recommended and advertised on the grounds!
Stayed 1 night in Aug 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean. Only feedback i would give is that it would have been nice to have some shower gel in the bathroom.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little hotel
The hotel was well located, very clean rooms and the staff were very helpful
Stayed 1 night in Sep 2020
Response from NJ Hotel on 2 Oct 2020
Thanks to your great reviews and its much appreciated and we welcome you back again very soon.

4/10 Poor

Timothy

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing
A little bit rough, shower room felt more like a prison cell. Dated decor, missing lightbulb to bedside lamp. Generally clean and staff polite.
Stayed 2 nights in Sep 2020

8/10 Good

NewcastleJesmon, Newcastle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet. Did not like wet bath room and narrow passage end of bed. Staff very nice and helpful. Overall quite good for price
Stayed 1 night in Sep 2020
Response from NJ hotel on 14 Sept 2020
Thanks to your reviews , had you informed the reception we are happy to move you to one of our bigger rooms . Our apologies for any shortfalls.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from NJ hotel on 14 Sept 2020
Thanks to your reviews and we welcome you back again very soon .

10/10 Excellent

Viktor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from NJ hotel on 14 Sept 2020
Thanks to your reviews and we welcome you back again very soon .

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently located for an evening in Jesmond this hotel looks like it has been recently refurbished to a very good standard. The room was small but perfectly functional. The bed was comfortable and the wet room clean and well maintained. Overall a very nice little hotel and great value.
Stayed 1 night in Feb 2020
Response from NJ HOTEL on 5 Mar 2020
Thank you so much for your lovely reviews and its much appreciated , we welcome you back again very soon

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Good reception and parking but the room very compact and the en suite a wet room with no adjustable shower head. The en suite radiator leaked and the noise from rain water running off the roof outside was very loud.
Stayed 1 night in Nov 2019
Response from NJ Hotel on 10 Dec 2019
Thanks to your reviews , we had rectified the issues you had mentioned and we welcome you again very soon.

4/10 Poor

Nichola

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disapponting
Bed was so noisy every time we turned over it creaked badly,kept us awake quite a bit. Towels were frayed around the edge, paint on the curtain and splashes ok the wall.
Stayed 1 night in Oct 2019
Response from NJ hotel on 31 Oct 2019
Thanks to your reviews and its much appreciated , please accept our apologies- I can assure that the room which you had with the beds are new and thanks for flagging this up and all towels replaced with new ones.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from NJ Hotel on 1 Oct 2019
Thanks to your reviews , we welcome you back again very soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing people complain about the wet room but we loved it.
Stayed 1 night in Jul 2019