Cocktail bar

Reviews of Malmaison Newcastle

4 out of 5
Malmaison Newcastle
104 Quayside, Newcastle-upon-Tyne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1002 reviews" "
Rating 8 - Good. 239 out of 1002 reviews" "
Rating 6 - Okay. 78 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel and in a great spot.
Stayed 1 night in Mar 2024
Response from Reception on 26 Mar 2024
Dear George,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the Tyne.
Stayed 4 nights in Mar 2024
Response from Reception on 18 Mar 2024
Dear Philip,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Will

Liked: Amenities
Really great room - helpful staff and good value for money all round.
Stayed 1 night in Mar 2024
Response from Reception on 14 Mar 2024
Dear Will,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Jo

Liked: Amenities
Loved this hotel and the view of the bridge. Very clean, really friendly staff, lovely breakfast, comfy bed, excellent WiFi (we had a teenager with us!) Quite a noisy venue just across the road, partying into the night, but didn’t really bother me 😊
Stayed 1 night in Mar 2024

8/10 Good

Timothy, Bristol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the court
Stayed 1 night in Mar 2024
Response from Reception on 5 Mar 2024
Dear Timothy,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

mr Nathan

Stayed 1 night in Mar 2024
Response from Reception on 22 Mar 2024
Dear Nathan,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Reception on 28 Feb 2024
Dear Tony,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Gerald

Stayed 1 night in Feb 2024
Response from Reception on 21 Mar 2024
Dear Gerald,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reception on 25 Feb 2024
Dear Vanessa,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Estelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighting is very dark everywhere in the hotel. The beds are comfortable and the breakfast is nice
Stayed 2 nights in Feb 2024
Response from Reception on 24 Feb 2024
Dear Estelle,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel in a reasonably nice area . Room was fine but on rear of hotel and badly affected by traffic noise. Staff were nice and helpful.
Stayed 1 night in Feb 2024
Response from Reception on 15 Feb 2024
Dear Nigel,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

mr Nathan

Stayed 1 night in Feb 2024
Response from Reception on 21 Mar 2024
Dear Nathan,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

Dorothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Interior was too dark wasn’t very clean and they didn’t provide water. Plus you have to pay for parking
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Dorothy,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Richard,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighting in the dining room was such that, combined with a menu printed in small, light text, made it difficult to read without the aid of a torch. We weren't the only diners using mobile phone torches to read the menu.
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear David,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Reception on 7 Feb 2024
Dear David,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Emma

Stayed 2 nights in Dec 2023
Response from Reception on 7 Feb 2024
Dear Emma,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

Gemma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was lovely but don’t eat in the restaurant They had no idea how to run dinner service
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Gemma,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Mark,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

Lyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Lyn,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Reception on 7 Feb 2024
Dear Brooke,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Stuart, Broughton, Milton Keynes

Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Stuart,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff helpful and friendly Lovely stay
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Theresa,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Ahsan

Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Ashan,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

Zara

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Quite poor for 4*hotel
Super poor sound proof, can hear outside and next door taking. No hair conditioner. Spacious room but very little lighting, so in the evening it’s quite dark.
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Zara,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

Alistair

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Get rid of the noisy flags.
Nice hotel and warm welcome from the front of house team. Nicely appointed rooms. I didn’t sleep a wink as the wind made the Malmaison Flag located just outside my window rattle and make a terrible metal on metal scraping and banging sound which echoed around my room. Do not stay in room 311. When I complained in the morning I was informed that there had been other complaints previously. It is annoying that obviously nothing has been done about it. Strongly suggest you either redesign the flags or just take them down Also - who serves a full cooked breakfast without baked beans. It just means the breakfast is overall very dry.
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Alistair,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

2/10 Terrible

Shirley

Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Shirley,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great comfy and stylish hotel
Incredible- all of the food was out of this world
Stayed 2 nights in Dec 2023
Response from Reception on 7 Feb 2024
Dear Adam,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

lee olver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
within walking distance from the town, plenty of places to eat and drink close by
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Lee,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Edward,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Michael,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 7 Feb 2024
Dear Stuart,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Stuart, Broughton, Milton Keynes

Stayed 2 nights in Dec 2023
Response from Reception on 7 Feb 2024
Dear Stuart,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like having to park in the multi-storey car park across the road, also would have been nice to have been informed about the scaffolding obscuring the view of the riverside when I booked the riverside view
Stayed 2 nights in Dec 2023
Response from Reception on 14 Dec 2023
Dear Janet,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception on 7 Feb 2024
Dear Susan,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Building work
Not impressed! Work going on at the hotel, scaffolding all around the building. No apology, no email before arrival. To mention the work being carried out…
Stayed 1 night in Dec 2023
Response from Reception on 14 Dec 2023
Dear Richard,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Nuhu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very charming hotel. The staff members were excellent and friendly. The view from my room across the river was amazing
Stayed 3 nights in Dec 2023
Response from Reception on 14 Dec 2023
Dear Nuhu,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Tim

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Reception on 5 Dec 2023
Dear Tim,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to hotel in Newcastle
Go-to business hotel in Newcastle for me - situated on quayside directly opposite Millennium Bridge and near Tyne bridge; clean and tidy - a little tired in places but does not detract overall; rooms good size and functional; bar and grill - very friendly loyal staff some whom I first encountered 3 years ago; good choice of hot breakfasts - English and eggs Benedict particularly good; could have a bit more choice on continental buffet (more breads/rolls, cold meats and cheeses) but small criticism; a la carte menu good - steaks particularly good - overall no concerns in re-visiting in the future
Stayed 3 nights in Nov 2023
Response from Reception on 5 Dec 2023
Dear Martin,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

KAZIMIERA

Stayed 1 night in Nov 2023
Response from Reception on 7 Feb 2024
Dear Kazimiera,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

Andrew

Stayed 1 night in Nov 2023
Response from Reception on 7 Feb 2024
Dear Andrew,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Alexander

Stayed 1 night in Nov 2023
Response from Reception on 7 Feb 2024
Dear Alexander,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Damien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Reception on 24 Nov 2023
Dear Damien,Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Love the style of furnishings and luxury fabric textures used in rooms and shared areas. Great atmosphere and staff.
Stayed 1 night in Nov 2023
Response from Reception on 24 Nov 2023
Dear Shirley,Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience. We very much look forward to welcoming you back to Malmaison Newcastle again soon. Kind regards,Malmaison Newcastle Team

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 23 Nov 2023
Dear Neal,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Simon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location, comfy bed and great breakfast
Stayed 1 night in Nov 2023
Response from Reception on 21 Nov 2023
Dear Simon,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Shaarnu

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and excellent attention to detail in the rooms
Response from Reception on 18 Nov 2023
Dear Shaarnu,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

Adrian

Stayed 1 night in Nov 2023
Response from reception on 19 Nov 2023
Dear Adrian,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Just a one night stay at this hotel on this occasion. Pleased that the usual high standards are being maintained. Great location for the night life of Quayside and only a 1 mile walk to the shopping district. The adjacent car park is also excellent value.
Stayed 1 night in Nov 2023
Response from Neil on 17 Nov 2023
Dear Stephen,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

ERIC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 2 nights in Nov 2023
Response from Reception on 13 Nov 2023
Dear XXXXXX,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team