Ratings based on 1,037 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Close to city centre.

Posted 23-Sep-2017
Bathroom dirty - despite reporting this it was not cleaned up the day after either. One of the reception staff had to come and clean it. I was given a £25 voucher to use in restaurant but did not use it...... if they don't clean bathrooms what else don't they clean.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Great location for city centre

Posted 16-Sep-2017
Staying in Newcastle for the Great North Run so location was key. Perfect for travel links as 5min walk from train and metro stations. Hotel itself is good with all you'd need for short stay like mine. Staff were great and restaurant was really good with wide range of meals. Bed in the room was very comfortable, again a massive plus point both before and after a running event. WiFi in the hotel works well and free to use. Would highly recommend a stay to anyone
4 out of 5
Recommended
for Everyone
by A verified traveller from cheshire

Pleasant hotel in easy reach of station

Posted 11-Sep-2017
Pros: Location was good as close to station and main shopping areas, attractions and quayside
Cons: The room was very warm and we all(3) had bad nights sleep ....even though window was left open all day ...had to be closed at night as noisy outside
Had a short two night stay ....very pleasant hotel .
4 out of 5
Recommended
for Everyone
by A verified traveller from New York NY

Nice hotel close to the beach

Posted 31-Aug-2017
Minimum 50 characters. Went there. Stayed. Left.
1 out of 5
by A verified traveller from dubai

Traffic noise

Posted 29-Aug-2017
Very beautiful place but very wrong decision to stay in jury's inn.....
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Nice hotel close to shops and restaurants

Posted 28-Aug-2017
Staff very friendly and would go out of their way to help and assist. Would defiantly suggest this hotel to friends and our SkytrakTravellers
4 out of 5
Recommended
for Everyone
by A verified traveller from Northern Ireland

Pleasant Stay

Posted 22-Aug-2017
Pros: Very central and well located.
Location: Close to Central Station and about a 5 minute walk from the bars and restaurants around the city.
Staff very helpful. We arrived at 9 am and didn't think we could check in due to it being a Saturday and thought they would be busy. Receptionist told us that she could give us a room but advising us it would be beside a couple of hen and stag parties they had in. We declined and this didn't seem to be a problem except that then we couldn't check in until 2pm which we had expected anyway so this didn't matter. The hotel were able to keep our luggage while we went out to the shops and for a bit of exploring. We then returned at 2pm and checked in to our room which was on the 5th floor and was very quiet. Breakfast the next morning was very good with plenty of variety of cereals etc.
1 out of 5
by A verified traveller

Don't make a mistake

Posted 20-Aug-2017
Cons: Customer service
I made a mistake and booked an extra day. The hotel indicated they were "glad" to shorten my reservation. They said "glad". Then later informed, only when I asked, that the hotel was going to bill me for the extra day. Of course they are glad! I would also be happy to be paid twice for the same room. In addition, the staff was rude when pressed on the issue. I have stayed at this hotel before. Had planned to stay there in the future. Because of their poor customer service, I will not stay there again. They will lose much more than 1 day of revenue.
5 out of 5
Recommended
for Everyone
by A verified traveller

Weekend break in Newcastle

Posted 17-Aug-2017
Pros: Hotel ideally located close to the station and central to the attractions and shopping centres
Hotel ideally located close to the station and central to the attractions and shopping centres in Newcastle. The reception staff that we dealt with really were outstanding making us very welcome on arrival and explaining all the facilities that were available. I rate Jurys Inn very highly and this is one of the best I've stayed in.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Great hotel very easy to get around the city from the hotels central location.