Ratings based on 926 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 15-Mar-2017
Pros: Proximity to where I was working
Cons: Noise of the air conditioning, rate at which the water heats up
Hotel was OK, but the air conditioner in the room was so noisy that it kept waking me up. It took so long for the whater in the shower to run hot that I thought it wasn't going to ever reach it, so I started showering in tepid water. Breakfast is NOT worth £10
5out of 5
Recommended
for Everyone
by A verified traveller from durham

Fab hotel ! Staff very very helpful

Posted 12-Mar-2017
Great location . Clean room. Very clean bed . Bathroom could do with updating but it's more than acceptable .
5out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Close to train station and metro arena

Posted 08-Mar-2017
Pros: It was central to our needs.
Cons: My only preference was the pillows being to big, so smaller pillows.
Location: Ten minute walk off train station, ten minute walk to metro arena and pubs on the doorstep, so for us was ideal.
Hotel was easy to find, staff were very friendly, our room was to be expected. Bed was comfy and the pillows were too big. Other than that would definitely stay again.
4out of 5
Recommended
for Business Travellers
by A verified traveller

discreto

Posted 01-Mar-2017
Pros: Posizione geografica
Cons: Ospitalità camere
Estremamente comodo per visitare la città, essendo veramente a due passi dalla stazione centrale, dalla quale è possibile prendere la metro per l'aeroporto e i treni per le località limitrofe. L'hotel è risultato pulito ed in ordine. non aveva minibar in camera, ma solo la macchina per caffè o tea. Non abbiamo usufruito di colazione o pasti quindi non possiamo recensire questo aspetto.
5out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Fantastic location

Posted 23-Feb-2017
Really nice hotel stayed in a family room very clean and spacious. Location of hotel was fantastic 5 minute walk to central station and metro which allows you to easily explore city, staff extremely friendly aswell. Would definitely recommend this hotel and will be staying here again in the future
Comment from Hotel Management
24-Feb-2017 by General Manager, Hotel Management
Dear Scott, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from staffs

Great hotel close to bars and train station

Posted 17-Feb-2017
Hotel is modern and lively really friendly staff great location for bars and close to railway station it's perfect for the gay District
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Paul, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Good hotel, good location,

Posted 14-Feb-2017
Stayed here many times, friendly staff, good location, comfy bed
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2017
new & nice hotel, good location. rooms too warm new & nice hotel, good location. rooms too warm
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
3out of 5
Recommended
for Business Travellers
by A verified traveller from London

Pleasant experience - staff friendly and helpful

Posted 10-Feb-2017
Pros: Nice surprise to get an earlier than expected check in. Complimentary wifi was good enough for me to deal with work emails - nice.
Cons: More resources available so that there's someone to help when staff are busy. Same at breakfast, only one person checking people in to the restaurant
Location: Came to Newcastle for a conference so didn't get so see anything nearby.
Stayed in Newcastle on business and found the hotel staff to be friendly and helpful. My room key wouldn't work when I first arrived in the hotel and I had to go back to reception to get it sorted out - it turned out that the card was faulty but it seemed to take longer to sort out than I would have expected it to. Only two people on reception and the staff were particularly busy so an additional person at that time would have been helpful.
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Melanie, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Ireland, Ire.

Loved our stay at Jurys Inn Newcastle

Posted 07-Feb-2017
Second time staying in this hotel and loved it even more than the first time. The staff were so friendly and helpful, we loved our stay. Without a doubt we will be back to Newcastle and will be booking this hotel. Cannot recommend it enough.
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager