We had a family room which was on the corner overlooking the redheugh bridge. Very noisy from traffic all night, very cold drafts from the windows even though they are double glazed with extra glazed panels inside the double glazed windows. Not the best for families with young children
Comment from Hotel Management
02-Dec-2017 by General Manager, Hotel Management
Thank you for taking the time to share your invaluable feedback with us via a Booking.com review.
I was disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and I am very sorry that we failed to deliver that service.
Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine.
We hope that despite the disappointments of this experience, that we have the pleasure of welcoming you back again in the future.