Ratings based on 912 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Fantastic location

Posted 23-Feb-2017
Really nice hotel stayed in a family room very clean and spacious. Location of hotel was fantastic 5 minute walk to central station and metro which allows you to easily explore city, staff extremely friendly aswell. Would definitely recommend this hotel and will be staying here again in the future
5out of 5
Recommended
for Everyone
by A verified traveller from staffs

Great hotel close to bars and train station

Posted 17-Feb-2017
Hotel is modern and lively really friendly staff great location for bars and close to railway station it's perfect for the gay District
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Paul, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Good hotel, good location,

Posted 14-Feb-2017
Stayed here many times, friendly staff, good location, comfy bed
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2017
new & nice hotel, good location. rooms too warm new & nice hotel, good location. rooms too warm
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
3out of 5
Recommended
for Business Travellers
by A verified traveller from London

Pleasant experience - staff friendly and helpful

Posted 10-Feb-2017
Pros: Nice surprise to get an earlier than expected check in. Complimentary wifi was good enough for me to deal with work emails - nice.
Cons: More resources available so that there's someone to help when staff are busy. Same at breakfast, only one person checking people in to the restaurant
Location: Came to Newcastle for a conference so didn't get so see anything nearby.
Stayed in Newcastle on business and found the hotel staff to be friendly and helpful. My room key wouldn't work when I first arrived in the hotel and I had to go back to reception to get it sorted out - it turned out that the card was faulty but it seemed to take longer to sort out than I would have expected it to. Only two people on reception and the staff were particularly busy so an additional person at that time would have been helpful.
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Melanie, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Ireland, Ire.

Loved our stay at Jurys Inn Newcastle

Posted 07-Feb-2017
Second time staying in this hotel and loved it even more than the first time. The staff were so friendly and helpful, we loved our stay. Without a doubt we will be back to Newcastle and will be booking this hotel. Cannot recommend it enough.
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
3out of 5
by A verified traveller

Posted 06-Feb-2017
The hotel room is okay. It is not worth the price.
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2017
Just a short walk from the town centre, a very pleasant and welcoming hotel with lovely staff. Room was very clean, tidy, and cosy
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Beverly, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager
3out of 5
by A verified traveller from Hartlepool

Saturday night's all right for shouting.

Posted 23-Jan-2017
Nothing wrong with hotel but standard of guests shocking. Woken at 2am 3am 4am and 5am by guests shouting and arguing.
4out of 5
Recommended
for Everyone
by A verified traveller from manchester uk

centrally located

Posted 13-Jan-2017
Pros: Easy check in and out, friendly staff. Centrally located.
Cons: An additional coffee/tea machine at breakfast would be handy.
Location: Easy reach of shopping and entertainment facilities
2minutes walk from station. Good hearty breakfast available, although I found the restaurant somewhat drab. Only one coffee/tea machine available, makeing it a bit of a pain trying to get a hot drink with breakfast. A shelter of some description for those who choose to smoke, would be nice as I was asked to move from the entrance stairs which was the only area that afoarded any protection from the weather.
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Charles, I would like to take this opportunity to thank you for completing one of our guest satisfaction surveys. I am delighted to read that you enjoyed your overall stay with us and I will ensure your feedback is passed on to the rest of the team. I hope to see you again soon on your next visit. Kind Regards Gary Taylor General Manager