Terrible experience from the get go. Took 6 phone calls back and forth to even try to get a early check in and even though we were willing to pay, no guarantee could happen. While we understand this, the experience
and trying to resolve and work around this was just awful.
We bought a River Tyne View Executive Room, the view of the 2 brick pillars was spectacular, the view, not so much. Not only that the room was basic, we wouldnt call it executive. There were stains all up the wall and on the carpets. Like there was zero effort to clean.
The only reason we stayed here was purely because we did not want to waste the money we had spent. Will not be returning or recommending.