Ratings based on 714 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Close to city

Posted 06-Dec-2016
Pros: Lovely breakfast
Cons: Level of noise from other guests - give option of quieter room at back of hotel maybbe
Location: Lots to do - central but be aware there is a hill to climb
Nice room, friendly staff but very noisy on corridors/outside at 3am
2out of 5
by A verified traveller from U K

Posted 05-Dec-2016
Pros: Good choice at breakfast
Cons: Cleanliness of the room. Air con was noisey. General decor of hotel looked tired. Some staff seemed half asleep and did not respond to requests
Location: Good location
Room was not clean, dusty and grubby floor. Staff generally were not that helpful, some looking bored. We stayed on the executive floor but the experience was far lacking. Would not waste my money again
2out of 5
by A verified traveller from Cumbria

Christmas shopping with my daughter

Posted 02-Dec-2016
Pros: The situation
Cons: Continental breakfast in the executive lounge. We arrived for breakfast at 9.45. There were no cleared tables, no clean crockery and very little food.
A very disturbed night with people making an awful lot of noise in the corridor when returning from a night out in Newcastle.
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Lovely hotel overlooking the George bridge

Posted 27-Nov-2016
Pros: Most things. Professional and easy going.
Cons: Loo paper.
Location: Close to town just a short walk or taxi ride £5.
Very happy with our stay. Parking £12 per day, easy to do. A 15-20 min walk into Newcastle or pick up bus, taxi £5 very easy booked by concierge. Wifi arranged in room through reception. Breakfasts were lovely no problems. Staff helpful and courteous. Near all attractions especially The quays. Great to walk down and see the bridges and sit outside pub with a coffee…even in late November. Great shopping to do with Christmas markets. We went to Beamish with no problems at all….again very easy.
5out of 5
Recommended
for Everyone
by A verified traveller

Fint hotell nära SAGE Newcastle

Posted 26-Nov-2016
Stora härliga rum, Bara några minuters väg till concert lokalen
4out of 5
Recommended
for Everyone
by A verified traveller from US

Cosy place, nice gym

Posted 11-Nov-2016
Room is very good and with all standard facilities. Cross the Tyne bridge and all restaurants and shopping are at walking distance.
4out of 5
Recommended
for Everyone
by A verified traveller from Linköping

Posted 01-Nov-2016
Jättebra hotell. Välbeläget och med utmärkta rum inkl övriga lokaler. Trevlig personal med bra service.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent break, close to town

Posted 26-Oct-2016
Pros: close to town, executive lounge access makes the stay and special mention to the attendant on the lounge, very good service and very friendly
very comfortable, short walk to city hall for the concert, nice and easy get away in the morning no traffic hold ups
3out of 5
by A verified traveller

Posted 28-Sep-2016 on Hotels
On the second day I had to change the room because I was not able to lock the door and they could not fix it. I ordered dinner from room service and they asked me to pay cash or to go to the reception so I register my card because the employee did not. Bad experience with this hotel so far Seven days to go
5out of 5
by A verified traveller

Nice hotel. Great views of the city!!

Posted 26-Sep-2016 on Hotels
Good hotel with wonderful views. We got a room with a stunning view of the Tyne bridge. Would have been nice if there was somewhere to hang our coats otherwise the room was spot on. The lifts are rather slow!!