Ratings based on 730 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, would recommend.

Posted 17-Apr-2017
Helpful and friendly staff, excellent location (close to St James' Park and the Metro Centre) and good amenities. Only negative is that our room wasn't as nice as it had been previously, but that's being picky, as this room was still highly suitable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2017
Nice hotel in a perfect location, will definitely be going back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hartlepool

Treat Night

Posted 13-Apr-2017
Pros: Bright
Cons: Nothing
Location: Easy access to Sage. Central Newcastle
Overnight stay to fully enjoy an evening at the Sage. Can't fault the Hotel or staff who were polite friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Great location for Gateshead and Newcastle

Posted 11-Apr-2017
Rowdy next door room on first night. Telephoned reception @midnight and again @5am. Staff responded well, but guests ignored request for quiet. Andrew on reception, ensured we we're moved to a superior room where we enjoyed comfort and quiet. Thankyou Andrew.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent views from bar/breakfast area

Posted 26-Feb-2017
Cons: Car park
Parking expensive and Car park full so had to park elsewhere. Staff lovely. Room nice and breakfast good standard
4 out of 5
Recommended
for Everyone
by A verified traveller

B&B in city centre with leisure facilities

Posted 16-Feb-2017
Pros: Position, bright modern feel, staff
Cons: Commercial:residential bias for pool
Location: The Quayside has lots of bars and restaurants to satisfy any need plus the Sage music venue and Baltic museum right there.
Very good b&b: comfy room, great view over Tyne and bridges, warm welcome, easy check-in/out, fast valet parking, pleasant bar and eating area, good breakfast. Small pool used for swimming lessons, gym users and residents which meant relaxing swim impossible. Arrived to find towels not supplied so had to pay £1/towel. good steam room.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sheffield UK

Comfortable hotel, convenience and easy location.

Posted 13-Feb-2017
Pros: Everything
Cons: Can't think of any
Location: Near the riverside, good view and walking distance to the town, plenty to do and see.
Was impress when walk into the hotel, follow by the room. Its clean and comfortable. Location was good and easy access into the town. Friendly staff all round. Good breakfast. Will stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller from C

Nice hotel with easy access to Newcastle nightlife

Posted 04-Feb-2017
Good rooms, good service at reception. However, phones not working and no room menu available. Eventually had to go down to arrange the room service. Didn't offer a change of room. If minor things are taken care of, it'll show an excellent level of customer care.
5 out of 5
Recommended
for Everyone
by A verified traveller

lovely place to stay

Posted 30-Jan-2017
We have stayed here a few times and I really love it here. This time we had a great room looking over the bridge. Staff are always so friendly and helpful. This time we took the dog and it was not a problem. Great time!
3 out of 5
by David

What a Shambles!

Posted 10-Jan-2017 on Hotels
Low floor room with a wall opposite the window. Party going on below us and police called when things got out of hand. The bed was very wobbly and creaky felt like a poorly put together IKEA Flat pack ... didn't get much sleep because of the party and the bed shaking when one of us turned over. Then the fire alarm was set off at 7:30 in the morning!!