Too many small irritations
When I stay in a 4 star hotel I do not want to deal with problems and irritations. The internet connection kept vanishing, and I had the privilege of having to pay £10 a day for the service. I had to go across the bridge to a cafe to use their internet at one point (which was free). Parking was £12 a day, even for guests, which is scandalous
The tap in bath was defective. I was told I had to take my bath towel down to use the swimming pool, so when I had a shower later before I went out, the towel and I stank of chlorine.
The food was deeply average, and overpriced.
The main good thing was the view of my beautiful home city from the lounge which I was hoping to a have a better hotel visiting experience from.