Ratings based on 528 verified reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 16-Jun-2019
4 out of 5
by a verified traveller

Posted 14-Jun-2019
Comment from Hotel Management
14-Jun-2019 by Adam L, Hotel Management
Dear Guest, Thank you for choosing to stay with us here at the Crowne Plaza Newcastle and for taking the time to review your stay. I am pleased to see you generally enjoyed a lovely stay with us and felt your experience was deserving of a 4 out of 5 review. If there is anything you feel we could do to ensure a 5 out of 5 stay, please do let us know. I hope we have the pleasure of welcoming you back soon, Warm Regards Adam Lambert Guest Relations Manager
5 out of 5
by a verified traveller

Posted 12-Jun-2019
Loved the pool - such a relaxing atmosphere! Rooms are beautiful.
Comment from Hotel Management
12-Jun-2019 by Adam L, Hotel Management
Dear Guest, Thank you for having chosen the Crowne Plaza and for taking the time to share your feedback following your stay with us in Newcastle. I am pleased to see you enjoyed your stay and were also able to join us in the Mineral House Spa and found your room well appointed also. I hope we can welcome you back soon, Warm Regards, Adam Lambert Guest Relations Manager
5 out of 5
by a verified traveller

Posted 10-Jun-2019
Comment from Hotel Management
11-Jun-2019 by Adam L, Hotel Management
Dear Guest, Thank you for having chosen the Crowne Plaza and for taking the time to share your feedback following your recent stay with us in Newcastle. I am pleased to see you enjoyed your stay and felt your experience was deserving of a 5 out of 5 review! I hope we have the pleasure of welcoming you back soon, Warm Regards, Adam Lambert Guest Relations Manager
5 out of 5
by a verified traveller

Posted 07-Jun-2019
Comment from Hotel Management
09-Jun-2019 by Adam L, Hotel Management
Dear Guest, Thank you for having chosen to stay with us here at the Crowne Plaza Newcastle. I am delighted to see you thoroughly enjoyed your recent stay and felt your experience was deserving of a 10 out of 10 review! We hope we can welcome you back soon for another fantastic stay, should your travels bring you back to the area. Warm Regards Adam Lambert Guest Relations Manager
5 out of 5
by a verified traveller

Posted 03-Jun-2019
Comment from Hotel Management
05-Jun-2019 by Adam L, Hotel Management
Dear Guest, Thank you for choosing to stay with us at the Crowne Plaza Newcastle and for taking the time to share your feedback following your recent stay. I am delighted to see you enjoyed such a wonderful stay and felt your experience was deserving of a 5 out of 5 review. I hope we may welcome you back soon, Warm Regards, Adam Lambert Guest Relations Manager
5 out of 5
by a verified traveller

Posted 02-Jun-2019
Comment from Hotel Management
02-Jun-2019 by Adam L, Hotel Management
Dear Guest, Thank you for having taken the time to share your feedback following your recent stay with us here at the Crowne Plaza Newcastle. I am delighted you felt your stay was deserving of a 5 star review and we hope to have the pleasure of welcoming you back soon, Warm regards, Adam Lambert Guest Relations Manager
5 out of 5
by a verified traveller

Posted 02-Jun-2019
Comment from Hotel Management
14-Jun-2019 by Adam L, Hotel Management
Dear Guest, Thank you for choosing to stay with us here at the Crowne Plaza Newcastle and for taking the time to review your stay. I am delighted to see you enjoyed such a wonderful time and felt your experience was deserving of a 5 out of 5 review. I hope we have the pleasure of welcoming you back soon, Warm Regards Adam Lambert Guest Relations Manager
5 out of 5
by a verified traveller

Posted 02-Jun-2019
Comment from Hotel Management
02-Jun-2019 by Adam L, Hotel Management
Dear Guest, Thank you for having taken the time to share your feedback following your recent stay with us here at the Crowne Plaza Newcastle. I am delighted you felt your stay was deserving of a 5 star review and we hope to have the pleasure of welcoming you back soon, Warm regards, Adam Lambert Guest Relations Manager
3 out of 5
by a verified traveller from London

Posted 01-Jun-2019
The fruit salad in the breakfast buffet is horrible. Most of the cut fruits are many days old. The Apple is cut into 3 or 4 big pieces, which we cannot eat without cutting into smaller pieces. Moreover seeds and stem are never removed from apple pieces. I have stayed there for few weeks and the problems are consistent
Comment from Hotel Management
01-Jun-2019 by Adam L, Hotel Management
Dear A, Thank you for having chosen to stay with us here at the Crowne Plaza Newcastle and for taking the time to share your feedback. I am very sorry to see you were unhappy following your recent stay and found that the fruit salad in the breakfast buffet was not to your liking. I have ensured that your feedback has been noted with both the Kitchen and Restaurant teams for their review. I do hope that you enjoyed the rest of your stay however and that we may have the pleasure of welcoming you back soon, Warm Regards Adam Lambert Guest Relations Manager