Ratings based on 792 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from scotland

Needs a refurb.

Posted 30-Aug-2016
Location: Handy for quayside.
All a bit tired, lumpy bed, needs full refurb. Staff friendly
3out of 5
by A verified traveller from Manchester

Nice hotel great location

Posted 08-Aug-2016
Great hotel and nice location on the Tyne. A bit shabby in places I think the hotel is in need of a bit of modernisation and TLC. The staff were friendly. Buffet breakfast average but ok.
5out of 5
by A verified traveller from cambridge

Perfect location

Posted 28-Jun-2016
Location: Brilliant Sunday market on quayside,
The hotel was right next to the river and just a short walk into town and the station. The room was large and comfortable,and seeing the sun glinting on the river and the lovely bridges From our window was really lovely .
3out of 5
by Gary from South shields

Definitely not a 4 star grade hotel but comfortabl

Posted 01-Jun-2016 on Hotels
Comfortable but the decor was tired bath was chipped floor tiles cracked not enough electric sockets beds should be queen size as standard based on size of room, guest parking should be free. Food small portions. When I pointed out the lamb was tough the waitress brought me a steak knife to hatch through the meat not really 4 star in my opinion.
5out of 5
by Tony from London

Posted 01-Jun-2016 on Hotels
Great location,lovely ,friendly and helpful staff. Would definitely be returning.
5out of 5
by A verified traveller

Weekend stay

Posted 31-May-2016 on Hotels
Great location. Friendly staff. And a beautiful clean hotel with a wonderful view over the water.
5out of 5
by sandi from cleveland

Posted 31-May-2016 on Hotels
Lovely clean hotel friendly staff nice food lovely view
5out of 5
by A verified traveller

This traveller left a rating score only Posted 31-May-2016 on Hotels
5out of 5
by Laura

This traveller left a rating score only Posted 31-May-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 28-May-2016 on Hotels