Exterior
Check availability

Reviews of Copthorne Hotel Newcastle

4 out of 5
Copthorne Hotel Newcastle
The Close, Quayside, Newcastle-upon-Tyne, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 795 out of 1528 reviews" "
Rating 8 - Good. 493 out of 1528 reviews" "
Rating 6 - Okay. 165 out of 1528 reviews" "
Rating 4 - Poor. 52 out of 1528 reviews" "
Rating 2 - Terrible. 23 out of 1528 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very nice
Stayed 1 night in Apr 2024
Response from Ken on 16 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicolas Nasser on 16 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Joud

Travelled with partner
Liked: Amenities
Old but nice. The parking situation should be better explained
Stayed 2 nights in Apr 2024
Response from Nicolas Nasser on 11 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service
Noice of trains
Stayed 3 nights in Apr 2024
Response from Nicolas Nasser on 9 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicolas Nasser on 11 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Colin

Travelled with family
Liked: Amenities
It was a good stay, but the rooms are in need of an update.
Stayed 1 night in Mar 2024
Response from Ken on 8 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Nice comfortable room.
Stayed 1 night in Apr 2024
Response from Ken on 5 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Good

Linda

Travelled with partner
Loved being on the water
Stayed 7 nights in Mar 2024
Response from Ken on 5 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Okay

Marina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The only good thing is the location of this hotel. It's a four stars hotel but the person at reception didn't even ask me my name or welcome me when we arrived, simply told me it wasn't time to check in (which I knew) and made it seem like a favour to leave our bags at the hotel until check in (a service I knew they provided but was not offered until I asked). Then basically we had no other conversations with the staff. Checked in online giving them information they should already have from the booking via expedia and even got a check out link!! So basically it's expensive and there's 0 service. The location is the only reason to stay at this hotel. Waking up with the sun and seeing the river was amazing.
Stayed 2 nights in Mar 2024
Response from Nicolas Nasser on 1 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

6/10 Okay

Chung Yin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
In desperate need of refurbishment.
Stayed 2 nights in Mar 2024
Response from Nicolas Nasser on 1 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the Quayside. Parking onsite & good price for city centre. Staff attentive & friendly. We had club room located on 5th floor. Views of the river. Great size room and very comfy bed. Very clean & eveything you need for some time away. Furniture a bit dated but other than that a lovely stay. Have stayed in a few hotels in Newcastle & this has been best for location & parking. Would visit again.
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 28 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot along the river, with excellent views from the room.
Stayed 2 nights in Mar 2024
Response from Nicolas Nasser on 28 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night as attending an event in Newcastle. Particularly impressed with all the staff we met. Great hotel and will be back.
Response from Nicolas Nasser on 25 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 25 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

8/10 Good

Alison

Stayed 2 nights in Mar 2024
Response from Ken on 8 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Comfortable room. Lovely view of the riverside from the room. Convenient for centre.
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

6/10 Okay

Paul

Travelled with partner
Disliked: Property conditions & facilities
Great location hotel property requires refurbishment
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our Saturday night stay. The room was large and clean with a nice view of the river. Parking was really convenient (£10) and the breakfast was excellent. Only a 10-15 min walk to the utilita arena. This our go to hotel at Newcastle.
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Excellent

Lindsay

Stayed 1 night in Mar 2024
Response from Ken on 8 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Superb hotel extremely comfortable Staff amazing
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
VIP services good
Stayed 1 night in Mar 2024
Response from Ken on 14 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Good

Marie

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room on arrival was very clean. Lovely views. The pillows not the comfiest. It was a bit dated in the bathroom however nice hot water for a bath and shower. The hairdryer did not work, which did cause us a problem. Good facilities, such as tea/coffee, with refrigerator. Tv is a good size and quality.
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Zoe

Travelled with partner
Great location and walking distance to everything , great views from our room , super clean with all you need for an overnight stay . Staff extremely helpful will be by back .
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to amenities good service has a car park! Nice breakfast x
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Okay

Sarah

Travelled with group
Liked: Staff & service
Breakfast was lovely however room really cold despite having a small heater on and carpet very tired looking.
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Marie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to stay again - lovely hotel.
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Okay

Rachel

Business traveller
Liked: Cleanliness
Most staff good, some less so. Rooms and decor are rather tired, clean but tired.
Stayed 2 nights in Feb 2024
Response from Nicolas Nasser on 4 Mar 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good check in. Friendly check in staff Bar staff not so much. Breakfast very good.
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 4 Mar 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 Okay

Roy, Basingstoke

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff lovely and breakfast was good, but various parts of the hotel looking tired. Waste bin in the room hadn't been emptied from the previous occupant. The bath was pathetic. After an early start, a long drive and a long day I was looking forward to bath to relax. The bath was so shallow that when I got in with the water level near to the overflow, I was only partly submerged. I'm 6ft 2 and 16st, so on the larger side, but never had a problem with a bath like this before. It was like trying to have a bath on a tray. I ended up having a shower instead rather than the "soak" I wanted...
Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 4 Mar 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Disappointing breakfast (as add on to our stay). No labelling of milk eg, whole, skimmed, yoghurt also not labelled and no option for fat free. No option for poached eggs or alternative hot breakfast to traditional full English. Underwhelming breakfast and labelling would benefit. I would stay again but room only.
Stayed 1 night in Feb 2024
Response from Ken on 1 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Chris

Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 20 Mar 2024
Many thanks for your lovely review which is greatly appreciated. We look forward to welcoming you back very soon .Kind regardsNicolas NasserOperations Manager

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that we had a view of the river,and that we could see the bridges across the Tyne
Stayed 3 nights in Feb 2024
Response from Nicolas Nasser on 25 Feb 2024
Dear Valued Guest,Thank you very much for taking the time to write about your recent experience at the Copthorne, Newcastle. We truly appreciate your wonderful feedback and are delighted to learn that you had an enjoyable stay with us.I am thrilled to hear that you were pleased with your room, especially our unique design which allows a panoramic view of the river. Your kind words have been passed on to our team who, I am certain, will be encouraged by your remarks. It is always rewarding to hear when our guests enjoy their stay with us.Once again, thank you for your feedback. We look forward to welcoming you back in the near future and hope that your next visit will be even more enjoyable.Kind Regards Nicolas NasserOperations Manager

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Lovely clean room and as described Bathroom dated No hot water in the morning- waited 50 mins called reception- sent maintenance- told me to run a bath tap and hot water will come to sink. Shared it was a regular occurrence. On arrival told to park in multi story rather than disabled bay at front and use the lift- unacceptable approach to disabled guest with walking issues. Poor experience overall. On check out shared water issue with reception team and was told they would inform manager - offered we were happy to discuss but heard nothing.
Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 24 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

6/10 Okay

Josh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Lobby and bar are lovely, gym is small and rooms could do with a bit of an update.
Stayed 4 nights in Feb 2024
Response from Nicolas Nasser on 24 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nicolas Nasser on 24 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Good

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location next to the river with water views. Rooms a bit old in places but spacious with a comfortable bed and a refrigerator. Requires a walk uphill to reach the center and not sure if the area is 100 percent comfortable for women alone at night. Caters to an older crowd.
Stayed 2 nights in Feb 2024
Response from Nicolas Nasser on 19 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Good

Leo

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel is in a great location at the end of Quayside and only a short walk to town centre. Rooms on first floor have a little balcony overlooking the river so that is pretty cool. Good bar / restaurant.
Stayed 3 nights in Feb 2024
Response from Nicolas Nasser on 19 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent with a lovely river view and the staff we met were ladies we met upon check in and check out we're lovely. Location is great with very reasonable rates for the onsite parking. Will definitely stay again
Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 19 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were incredibly helpful, nothing was too much trouble for them. A massive thanks to the ladies on reception for helping me with some printing and for providing me with ear plugs (the metro trains are noisy). The food in the restaurant was delicious and again the bar staff were always so helpful and attentive. Would definitely stay again!
Stayed 2 nights in Feb 2024
Response from Ken on 16 Feb 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Good

Alison

Travelled with family
Liked: Staff & service
Very good location, with helpful staff Bathroom in care of some attention Access for elderly pedestrians from train station, via many steep steps, is dangerous, and potential users should be so advised.
Stayed 1 night in Feb 2024
Response from Ken on 16 Feb 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Linsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff. Our room was clean and spacious with a view of the river. Lots of bars and restaurants nearby.
Stayed 2 nights in Feb 2024
Response from Ken on 16 Feb 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service
Very clean, but much older and more dated than it appeared in pictures
Stayed 2 nights in Feb 2024
Response from Nicolas Nasser on 9 Feb 2024
Many thanks for your valued feedback. Best regards Nicolas Nasser Operations Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly ,professional check in. Pleasant rooms with river views.Good breakfast ,everything you could wish for.All in all a great base for our mini city break.
Stayed 2 nights in Feb 2024
Response from Nicolas Nasser on 8 Feb 2024
Many thanks for your valued feedback. Best regards Nicolas Nasser Operations Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and free parking.
Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 8 Feb 2024
Many thanks for your valued feedback. Best regards Nicolas Nasser Operations Manager

8/10 Good

Seoras

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 4 Feb 2024
Many thanks for your valued feedback. Best regards Nicolas Nasser Operations Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 4 Feb 2024
Many thanks for your valued feedback. Best regards Nicolas Nasser Operations Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean spacious hotel with free parking as an Expedia vip member
Stayed 3 nights in Jan 2024
Response from Nicolas Nasser on 29 Jan 2024
Thank you for taking the time to review your recent stay at the Copthorne Newcastle and thank you for your valuable feedback. I hope we will have the pleasure of welcoming you back again soon. Best regards,Nicolas Nasser Operations Manager