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Reviews of The Gateway Inn

4.5 out of 5
The Gateway Inn
32 Industrial Drive, Mayfield, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lexuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Manager On Duty on 5 Apr 2024
Thank you for the top score.

8/10 Good

Gerald

Stayed 1 night in Mar 2024

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park and the staff were so accomodating and helpful
Stayed 1 night in Mar 2024
Response from Manager On Duty on 26 Mar 2024
Hey Jasmine! Thanks for sharing your awesome experience with us! We're so happy to hear that our team provided you with exceptional service. We really appreciate your feedback, and it's great to know that we've been able to meet, or even exceed, your expectations. At The Gateway Inn, we're committed to providing the best possible service to our valued customers, and it's always a pleasure to hear when we've succeeded in doing so. Thanks again for choosing The Gateway Inn. We can't wait to see you again soon! All the best, The The Gateway Inn Team

6/10 Okay

Duncan

Liked: Cleanliness, staff & service, amenities
Rm 2215 had so much monies from machine at mid-night 12:30am, and thanks for the staff who helped to find another room for me.
Stayed 1 night in Mar 2024
Response from Manager On Duty on 17 Mar 2024
Thank you for your review Duncan.

10/10 Excellent

Ysbrand, Seven Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely hotel with world class service. plenty of dining options and the rooms, stunning. We will be back for sure.
Stayed 1 night in Mar 2024
Response from Manager On Duty on 17 Mar 2024
Thank you for the lovely review Ysbrand

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and served the overnight stay purpose
Stayed 1 night in Mar 2024
Response from Manager On Duty on 4 Mar 2024
Thank you for your review Shane.

8/10 Good

Geoff, DPO

Business traveller
Liked: Cleanliness, staff & service, amenities
Few dining options nearby. Friendly staff and clean room.
Stayed 1 night in Feb 2024
Response from Manager On Duty on 27 Feb 2024
Thank you for the lovely review Geoff.

8/10 Good

Wayne, Hillside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager On Duty on 15 Feb 2024
Thank you for the great score Wayne.

6/10 Okay

Maya, Chipping Norton

Stayed 2 nights in Jan 2024
Response from Manager On Duty on 21 Mar 2024
Thank you Maya.

10/10 Excellent

Micaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Really quiet and convenient. The food at the restaurant was delicious!
Stayed 1 night in Jan 2024
Response from Manager On Duty on 22 Jan 2024
We hope to be able to welcome you back again soon. Thank you for taking the time to reveiw your stay.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the convenience of easy access to a Sports Club with three restaurants. Comfortable rooms and obliging staff.
Stayed 1 night in Jan 2024
Response from Manager On Duty on 22 Jan 2024
Thank you for the lovely review Peter.

6/10 Okay

Jessica

Stayed 2 nights in Jan 2024
Response from Manager On Duty on 22 Jan 2024
Thank you for taking the time to review your recent stay with us.

8/10 Good

Kath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Stayed 1 night in Jan 2024
Response from Manager On Duty on 22 Jan 2024
Thank you for taking the time to review your recent stay with us.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager On Duty on 22 Jan 2024
Thank you for the great score Adam.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager On Duty on 12 Jan 2024
Thank you fo rthe great score David.

8/10 Good

John, East York

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel with comfortable beds and nice gym. Will say the electrical outlets in the room aren't placed very well, had to borrow an extension chord from the front desk.
Stayed 1 night in Jan 2024
Response from Manager On Duty on 11 Jan 2024
Hi John, thanks for taking the time to leave your review and staying with us at The Gateway Inn. We're happy to read you enjoyed your time with us while in Newcastle and look forward to having you stay again. Kind Regards, the The Gateway Inn team.

10/10 Excellent

Sophia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there the property had run out of the type of rooms we had booked through Expedia… the staff were excellent in the way they dealt with this situation and were great throughout our stay
Stayed 5 nights in Dec 2023
Response from Manager On Duty on 11 Jan 2024
Hi Sophia, thanks for staying with us at The Gateway Inn and taking 5 to leave your feedback. We're so glad you loved your stay with us! We can't wait to welcome you back again soon. Kind Regards, the The Gateway Inn team.

8/10 Good

Ramanjeet

Stayed 4 nights in Jan 2024
Response from Dave Musgrave - Reservations Coordinator on 30 Jan 2024
Good Afternoon Ramanjeet,Thank you once again for choosing the Gateway Newcastle.We greatly appreciate your review and are delighted to hear that you had a fantastic stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel Management

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a few time now, staff are always lovely! The club next door has a couple of dining ways with nice food! A lovely place to stay!
Stayed 1 night in Dec 2023
Response from Dave Musgrave - Reservations Coordinator on 30 Jan 2024
Good Afternoon Zoe,Thank you once again for choosing the Gateway Newcastle.We greatly appreciate your review and are delighted to hear that you had a fantastic stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel Management

8/10 Good

Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived at the hotel I was very tired and the receptionist was chatting with a guest who was checking in. I waited almost half an hour to check in.
Stayed 1 night in Dec 2023
Response from Manager On Duty on 4 Jan 2024
Thank you for your review. Apologies for the issues with the delayed check in.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Manager On Duty on 4 Jan 2024
Thank you for your review Michael

10/10 Excellent

Bronwyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager On Duty on 4 Jan 2024
Thank you for the great score Bronwyn.

10/10 Excellent

Biniam Tsegaye

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was neat and staffs were very nice.
Stayed 4 nights in Dec 2023
Response from Manager On Duty on 4 Jan 2024
Thank you for the top score.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Manager On Duty on 4 Jan 2024
Thank you for your review Scott

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Manager On Duty on 4 Jan 2024
Thank you for the top score.

8/10 Good

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet area
Room service dinner was good. Room comfortable but several lights and lamps not working. Quiet area with easy access. Overall I would probably stay here again.
Stayed 1 night in Dec 2023
Response from Manager On Duty on 4 Jan 2024
Thank you for your review Tracey.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access. Quiet. plenty of parking.
Stayed 1 night in Nov 2023
Response from Dave Musgrave - Reservations Coordinator on 29 Nov 2023
Good Morning Ronald,Thank you once again for choosing The Gateway.We greatly appreciate your taking the time to write us a review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with facility next door with food options. Nice and clean with a coffee maker in room and lobby.
Stayed 1 night in Nov 2023
Response from Manager On Duty on 16 Nov 2023
Thank you for the lovely review.

10/10 Excellent

Mwangi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Booked a 2 bedroom apartment and it had more than enough space for even more people. The layout of the rooms and the amenities in the room were just perfect! Will definitely come back. The staff were very professional and respectful. Oh, and the free coffee in the lobby at checkout, that was a nice touch. 10/10
Stayed 1 night in Nov 2023
Response from Dave Musgrave - Reservations Coordinator on 9 Nov 2023
Good Morning Mwangi,Thank you once again for choosing The Gateway.We greatly appreciate your taking the time to write us a review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Thomas S.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Dave Musgrave - Reservations Coordinator on 7 Nov 2023
Good Afternoon Thomas,Thank you once again for choosing The Gateway.We greatly appreciate your taking the time to write us a review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Dave Musgrave - Reservations Coordinator on 27 Nov 2023
Good Morning Anthony,Thank you once again for choosing The Gateway.We greatly appreciate your taking the time to write us a review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Tanya

Stayed 1 night in Nov 2023
Response from Dave Musgrave - Reservations Coordinator on 5 Nov 2023
Good Morning Tanya,Thank you once again for choosing The Gateway.We greatly appreciate your taking the time to write us a review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, the club next door was wonderful. Amazing food
Stayed 2 nights in Oct 2023
Response from Dave Musgrave - Reservations Coordinator on 31 Oct 2023
Good Morning Angela,Thank you once again for choosing The Gateway.We greatly appreciate your taking the time to write us a review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dave Musgrave - Reservations Coordinator on 20 Oct 2023
Good Morning Kelly,Thank you once again for choosing The Gateway.We greatly appreciate your review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

8/10 Good

Shuman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Just a little new painting smell.
Stayed 1 night in Sep 2023
Response from Dave Musgrave - Reservations Coordinator on 18 Oct 2023
Good Morning Shuman,Thank you once again for choosing The Gateway.We greatly appreciate your review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Close to club and on a main road to everywhere.
Stayed 2 nights in Sep 2023
Response from Dave Musgrave - Reservations Coordinator on 10 Oct 2023
Good Afternoon Daniel,Thank you once again for choosing The Gateway.We greatly appreciate your review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ok place, you definitely need a car if you are staying here
Stayed 1 night in Oct 2023
Response from Dave Musgrave - Reservations Coordinator on 18 Oct 2023
Good Morning Warren,Thank you once again for choosing The Gateway.We greatly appreciate your review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Nirmal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good, rooms very newt and clean.
Stayed 1 night in Oct 2023
Response from Dave Musgrave - Reservations Coordinator on 3 Oct 2023
Good Afternoon Nirmal,Thank you once again for choosing The Gateway.We greatly appreciate your review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

8/10 Good

Zhiren

Liked: Cleanliness, staff & service, property conditions & facilities
staff and service of receptions are very polite and helpful, but the area around the hotel is limited dining and entertainment.
Stayed 1 night in Oct 2023
Response from Dave Musgrave - Reservations Coordinator on 3 Oct 2023
Good Afternoon Zhiren,Thank you once again for choosing The Gateway.We greatly appreciate your review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

10/10 Excellent

Warren, Newtown

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant stay when in Newcastle. Great location and car parking, comfortable rooms and room service meals are excellent!
Stayed 1 night in Sep 2023
Response from Dave Musgrave - Reservations Coordinator on 27 Sept 2023
Good Morning Warren,Thank you once again for choosing The Gateway.We greatly appreciate your review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, just outside CBD area. Club attached with good facilities and dining.
Stayed 1 night in Sep 2023
Response from Dave Musgrave - Reservations Coordinator on 25 Sept 2023
Good Morning Ronald,Thank you once again for choosing the Gateway Inn Newcastle.We greatly appreciate your review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementGateway Inn Newcastle

8/10 Good

Michael, Tamworth

Stayed 1 night in Sep 2023
Response from Dave Musgrave - Reservations Coordinator on 18 Oct 2023
Good Morning Michael,Thank you once again for choosing The Gateway.We greatly appreciate your review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
The room was decent and it was handy having a little kitchenette. The fold out bed was highly uncomfortable. Everything else about the room was good.
Stayed 2 nights in Sep 2023
Response from Manager On Duty on 21 Sept 2023
Hi Kathryn. Thank you for taking the time to review your recent stay with us.

10/10 Excellent

Vince

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough parking for hotel stayer’s
Stayed 2 nights in Sep 2023
Response from Manager On Duty on 18 Sept 2023
Hi Vince. Thank you for your review. We hope that our reception were able to direct you to the multistorey overflow carpark next to the hotel.

10/10 Excellent

Jenny

Stayed 2 nights in Sep 2023
Response from Dave Musgrave - Reservations Coordinator on 30 Oct 2023
Good Afternoon Jenny,Thank you once again for choosing The Gateway.We greatly appreciate your taking the time to write us a review and are delighted to hear that you had a great stay with us, and we look forward to welcoming you back to the hotel again in the not-too-distant future!Kind Regards,Hotel ManagementThe Gateway

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Gateway Inn Team on 12 Sept 2023
Thank you for reviewing our property

8/10 Good

Wei Ming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here. Room was spacious, clean and comfortable. Only downside was the room’s lighting can be fairly dim but overall the stay was great.
Stayed 2 nights in Aug 2023
Response from The Gateway Team on 7 Sept 2023
Thank you Wei Ming for choosing to stay at The Gateway Inn and taking the time to review our property. We appreciate your feedback and looking forward to welcome you back soon.Kind Regards

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location clean and spacious room
Stayed 1 night in Aug 2023
Response from Manager On Duty on 2 Sept 2023
Thank you fro the lovely review Greg.

6/10 Okay

Nicola

Travelled with group
Liked: Cleanliness, staff & service
Don’t think it lived up to its online profile and review in person. Very stuffy hot rooms when we arrived then aircon took ages to kick, no windows to open, weird see through wall from living to bathroom. Definitely convenient for the night but would not recommend. Slow check out process too.
Response from Manager On Duty on 24 Aug 2023
Hi Nicola. Thank you for taking the time to review your recent stay with us. Apologies for the issues experienced during your stay. We hope that you were able to discuss this with our 24hr reception during your stay to have them rectified.

8/10 Good

Debbie

Liked: Staff & service, property conditions & facilities
TV was not working and could not change channels.
Stayed 1 night in Aug 2023
Response from Manager On Duty on 24 Aug 2023
Hi Debbie. Thank you for taking the time to review your recent stay with us. Apologies for the issues with the TV in your room. We hope that you were able to report this to our friendly 24hr reception so it could be fixed straight away.