All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 658 out of 1001 reviews" "
10 - Excellent
658
Rating 8 - Good. 212 out of 1001 reviews" "
8 - Good
212
Rating 6 - Okay. 70 out of 1001 reviews" "
6 - Okay
70
Rating 4 - Poor. 39 out of 1001 reviews" "
4 - Poor
39
Rating 2 - Terrible. 22 out of 1001 reviews" "
2 - Terrible
22
9.2/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Anne
16 Apr 2024
Liked: Cleanliness, staff & service
Anne
Stayed 1 night in Apr 2024
Response from AR on 18 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Anne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Beautiful hotel, stunning location, excellent staff and lovely spa/pool
Angie
Stayed 1 night in Apr 2024
Response from AR on 17 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Angie, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Anita, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Top class Hotel with good service, not quite 5 Star Rating and food in the Percy French was overpriced and not up to standard.
Mur
Stayed 2 nights in Mar 2024
Response from AR on 17 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Mur, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
The staff were amazing and went above and beyond at every step to ensure we were having a good time. We brought takeout back to the hotel and the concierge offered to get us plates, cutlery, napkins for the room. They know what you need before you even know! Also, the complimentary breakfast is delivered to your room at an hour of your choosing for 5 pounds per person. Such a great way to start the day with a big irish breakfast plus a big pot of coffee in your room.
Ryan
Stayed 2 nights in Apr 2024
Response from AR on 17 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Ryan, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Nigel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
The location is perfect, with easy access to both the town and the beach.
Karen
Stayed 1 night in Apr 2024
Response from AR on 5 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Karen, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Deborah, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
10/10 Excellent
Pat
Travelled with family
19 Mar 2024
Liked: Cleanliness
Disliked: Amenities
Best view in a hotel room ….. breathtaking
Pat
Stayed 2 nights in Mar 2024
Response from AR on 20 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Pat, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
We had a really enjoyable stay, and the reception staff (especially Mary) was lovely and so helpful. Unfortunately, the heating in the room wasn't working and the room and bed linen were very cold which might that we had a sleepless night. The shower didnt heat up either. I brought this to the attention of the reception staff who will address the issue and they arranged to refund me. This however would not put me off returning because everything else was first class, and the SPA was wonderful!
paula
Stayed 1 night in Mar 2024
Response from AR on 13 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team in particular Mary as mentioned, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Paula, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Laura, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Helen, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Staff are very polite. Spa facilities are spacious and clean and offer plenty of amenities.
Breakfast is everything you could want. Hotel is well kept inside. Would recommend this hotel to anyone.
Only a few issues, 2 of which were avoidable had staff been better informed.
Had a first floor room and told to use lift via spa (complete opposite direction). Long story short spent 15 mins trying to find our room that was pretty much above reception.
Arrived at the spa at 5:30 to be told that the spa closes at 5 for hotel guests. Have no idea why the staff member thought this. Thankfully another staff member overheard and quickly stepped in to correct them.
The new decor in the rooms is… something. It may be to others taste which is grand. Not too sure what their thoughts were when designing the rooms, only for it being clean and well finished would you consider it very old and dated. The colour scheme makes the rooms very dark and the random chairs and pictures on the walls just dont make sense. I am in favour of the bright spacious rooms they had in my previous stays but thats just my opinion and it still isnt enough to put me off staying.
Patrick
Stayed 2 nights in Feb 2024
Response from AR on 19 Feb 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Patrick, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Such a beautiful stay - my only point to make is that the heating cant be turned down, so we had a very hot night!
Michaela
Stayed 1 night in Jan 2024
Response from AR on 9 Feb 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Michaela, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Lovely hotel located right on the beach. Great service, wonderful spa, excellent breakfast, and very relaxed, informal atmosphere.
Joanne
Stayed 1 night in Jan 2024
Response from AR on 31 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Joanne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Graham, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Jonny, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Nigel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Jonathan, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Rachel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Jill, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
10/10 Excellent
Linda
8 Jan 2024
Linda
Stayed 1 night in Jan 2024
Response from AR on 10 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Linda. thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
8/10 Good
Hannah
Travelled with partner
7 Jan 2024
Liked: Cleanliness, staff & service
Hannah
Stayed 1 night in Jan 2024
Response from AR on 9 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Hannah, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
8/10 Good
monika
Travelled with group
4 Jan 2024
Liked: Amenities
monika
Stayed 1 night in Jan 2024
Response from AR on 9 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Monika, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Colin, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Mark, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future! Until then, I remain
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Jacinta, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.
6/10 Okay
Nigel
31 Dec 2023
Liked: Cleanliness, amenities
We had a superior room with sea view, Soap in the bathroom to wash your hands and a full mirror in the room. Everything in this hotel has just been painted over the dark wood.
and is all starting to flake of already. I also went to the spa. In my opion i wouldn't say this is 5☆.
Nigel
Stayed 2 nights in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Nigel, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.
6/10 Okay
Rachel
Travelled with family
29 Dec 2023
Liked: Room comfort
Rachel
Stayed 1 night in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Rachel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, James, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
4/10 Poor
Thomas
Travelled with family
28 Dec 2023
Liked: Room comfort
Disliked: Staff & service
Made a reservation for dinner at checkin - we then didn’t have a booking when we went down.
Dinner took 1.5 hrs to arrive. No one told us why.
Dirty plates from kids dinner left on table for an hour.
Brought sorbet out and don’t offer to our child
10% service charge added to bill at end of meal!
Awful service at breakfast - had to ask for coffee 3 times.
Fried eggs arrived after 20 mins
No robes in bedroom
Had to ask 3 times for a travel cot
Thomas
Stayed 1 night in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Thomas, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Joanne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
The overall experience,ive stayed in many hotels all over and the Slieve Donard was unique,full of charactor
Elaine
Stayed 2 nights in Dec 2023
Response from AR on 21 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Elaine, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Would have been perfect 5 however -
Staying 2 nights and they didnt clean room until after 7pm even have two prompts - lost 4 hrs just waiting on this happening so we could start to get ready etc
Ronan from the breakfast team was outstanding
Bar manager was amazing 👏 excellent service
Clare
Stayed 1 night in Dec 2023
Response from AR on 20 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team (in particular Ronan as mentioned), so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Clare, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.
Hotel has beeen revamped and bedrooms are beautiful
Verified traveller
Stayed 1 night in Dec 2023
Response from AR on 20 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Staff great went above and beyond for my wife and I to have a great time.
Luke
Stayed 1 night in Dec 2023
Response from AR on 15 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Luke, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Sharon, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
10/10 Excellent
Kerry
10 Dec 2023
Kerry
Stayed 1 night in Dec 2023
Response from AR on 12 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Kerry, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Beautiful room and hotel with all amenities close to town, friendly staff,
Barbel
Stayed 2 nights in Dec 2023
Response from AR on 12 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Barbel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
8/10 Good
ruth
Travelled with partner
29 Nov 2023
Liked: Cleanliness, staff & service, amenities
The property has been all redecorated in big garish carpets and curtains and the bedrooms are so dark with the curtains drawn and lights on that you need a head torch to find your things !
ruth
Stayed 1 night in Nov 2023
Response from AR on 1 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Ruth, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.
All the staff were excellent very helpful and pleasant
Denis
Stayed 2 nights in Nov 2023
Response from AR on 1 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Denis, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
10/10 Excellent
Mary
20 Nov 2023
Mary
Stayed 1 night in Nov 2023
Response from AR on 21 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Mary, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Comfy room and great breakfast. Really dog friendly hotel too. Staff were all super helpful and polite.
Julie
Stayed 1 night in Nov 2023
Response from AR on 21 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Julie, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Samantha, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
From the moment we checked in till we left it was five stars, from the hotel itself, the room was amazing and the bed the most comfortable ive slept in. The reception staff, bar staff and breakfast staff, they were amazing
Hugh
Stayed 1 night in Nov 2023
Response from AR on 14 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Hugh, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
6/10 Okay
Linda
7 Nov 2023
Liked: Cleanliness, staff & service
Linda
Stayed 1 night in Nov 2023
Response from AR on 14 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Linda, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Joanne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!
The breakfast is the best ive ever had in a hotel. Fantastic breakfast. So much variety and very tasty.
Service was slow when we phoned from our room. We only had one robe and needed one beforw going to swimming pool but took over 30 mins to get this to our room with 3 phonecalls.
The hotel needs to be strict on kids swimming times they didn't address parents who brought kids swimming during the adult times. If you have a rule stick to it.
Other than that an lovely stay!
David
Stayed 1 night in Oct 2023
Response from AR on 3 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. The detail provided in your feedback points us immediately in the right direction and will be shared immediately for correction of anything that was incorrect and were suggestions can be readily implemented. Of little recompense to you at this stage, however, I do hope you will be reassured that your feedback will be used in the nature by which it was intended - so we may do better in the future. For our shortcomings, I remain very sorry.Once again, David, thank you for taking the time, I am equally pleased that you would choose to return and very much look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Lisa, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!