Garden

Reviews of Slieve Donard

5 out of 5
Slieve Donard
Downs Road, Newcastle, Northern Ireland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1001 reviews" "
Rating 8 - Good. 212 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from AR on 18 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Anne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, stunning location, excellent staff and lovely spa/pool
Stayed 1 night in Apr 2024
Response from AR on 17 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Angie, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from AR on 17 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Anita, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Mur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class Hotel with good service, not quite 5 Star Rating and food in the Percy French was overpriced and not up to standard.
Stayed 2 nights in Mar 2024
Response from AR on 17 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Mur, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and went above and beyond at every step to ensure we were having a good time. We brought takeout back to the hotel and the concierge offered to get us plates, cutlery, napkins for the room. They know what you need before you even know! Also, the complimentary breakfast is delivered to your room at an hour of your choosing for 5 pounds per person. Such a great way to start the day with a big irish breakfast plus a big pot of coffee in your room.
Stayed 2 nights in Apr 2024
Response from AR on 17 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Ryan, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AR on 17 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Nigel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, with easy access to both the town and the beach.
Stayed 1 night in Apr 2024
Response from AR on 5 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Karen, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AR on 4 Apr 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Deborah, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Best view in a hotel room ….. breathtaking
Stayed 2 nights in Mar 2024
Response from AR on 20 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Pat, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really enjoyable stay, and the reception staff (especially Mary) was lovely and so helpful. Unfortunately, the heating in the room wasn't working and the room and bed linen were very cold which might that we had a sleepless night. The shower didnt heat up either. I brought this to the attention of the reception staff who will address the issue and they arranged to refund me. This however would not put me off returning because everything else was first class, and the SPA was wonderful!
Stayed 1 night in Mar 2024
Response from AR on 13 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team in particular Mary as mentioned, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Paula, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AR on 4 Mar 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Laura, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Helen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AR on 21 Feb 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Helen, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very polite. Spa facilities are spacious and clean and offer plenty of amenities. Breakfast is everything you could want. Hotel is well kept inside. Would recommend this hotel to anyone. Only a few issues, 2 of which were avoidable had staff been better informed. Had a first floor room and told to use lift via spa (complete opposite direction). Long story short spent 15 mins trying to find our room that was pretty much above reception. Arrived at the spa at 5:30 to be told that the spa closes at 5 for hotel guests. Have no idea why the staff member thought this. Thankfully another staff member overheard and quickly stepped in to correct them. The new decor in the rooms is… something. It may be to others taste which is grand. Not too sure what their thoughts were when designing the rooms, only for it being clean and well finished would you consider it very old and dated. The colour scheme makes the rooms very dark and the random chairs and pictures on the walls just dont make sense. I am in favour of the bright spacious rooms they had in my previous stays but thats just my opinion and it still isnt enough to put me off staying.
Stayed 2 nights in Feb 2024
Response from AR on 19 Feb 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Patrick, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful stay - my only point to make is that the heating cant be turned down, so we had a very hot night!
Stayed 1 night in Jan 2024
Response from AR on 9 Feb 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Michaela, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel located right on the beach. Great service, wonderful spa, excellent breakfast, and very relaxed, informal atmosphere.
Stayed 1 night in Jan 2024
Response from AR on 31 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Joanne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AR on 18 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Graham, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AR on 22 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Jonny, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AR on 15 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Nigel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AR on 15 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Jonathan, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

MG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from AR on 15 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AR on 11 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Rachel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AR on 11 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Jill, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from AR on 10 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Linda. thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from AR on 9 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Hannah, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

monika

Travelled with group
Liked: Amenities
Stayed 1 night in Jan 2024
Response from AR on 9 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Monika, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from AR on 9 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Colin, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Mark, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future! Until then, I remain

4/10 Poor

Jacinta

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Jacinta, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.

6/10 Okay

Nigel

Liked: Cleanliness, amenities
We had a superior room with sea view, Soap in the bathroom to wash your hands and a full mirror in the room. Everything in this hotel has just been painted over the dark wood. and is all starting to flake of already. I also went to the spa. In my opion i wouldn't say this is 5☆.
Stayed 2 nights in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Nigel, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.

6/10 Okay

Rachel

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Rachel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, James, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

4/10 Poor

Thomas

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Made a reservation for dinner at checkin - we then didn’t have a booking when we went down. Dinner took 1.5 hrs to arrive. No one told us why. Dirty plates from kids dinner left on table for an hour. Brought sorbet out and don’t offer to our child 10% service charge added to bill at end of meal! Awful service at breakfast - had to ask for coffee 3 times. Fried eggs arrived after 20 mins No robes in bedroom Had to ask 3 times for a travel cot
Stayed 1 night in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Thomas, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AR on 5 Jan 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Joanne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience,ive stayed in many hotels all over and the Slieve Donard was unique,full of charactor
Stayed 2 nights in Dec 2023
Response from AR on 21 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Elaine, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been perfect 5 however - Staying 2 nights and they didnt clean room until after 7pm even have two prompts - lost 4 hrs just waiting on this happening so we could start to get ready etc Ronan from the breakfast team was outstanding Bar manager was amazing 👏 excellent service
Stayed 1 night in Dec 2023
Response from AR on 20 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team (in particular Ronan as mentioned), so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Clare, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Hotel has beeen revamped and bedrooms are beautiful
Stayed 1 night in Dec 2023
Response from AR on 20 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Luke

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great went above and beyond for my wife and I to have a great time.
Stayed 1 night in Dec 2023
Response from AR on 15 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Luke, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AR on 12 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Sharon, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Kerry

Stayed 1 night in Dec 2023
Response from AR on 12 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Kerry, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Barbel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and hotel with all amenities close to town, friendly staff,
Stayed 2 nights in Dec 2023
Response from AR on 12 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Barbel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property has been all redecorated in big garish carpets and curtains and the bedrooms are so dark with the curtains drawn and lights on that you need a head torch to find your things !
Stayed 1 night in Nov 2023
Response from AR on 1 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. While I am of course pleased to note the positives, I do of course note the areas in which we perhaps did not meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, so they are aware of the continued impact they have on our Guests' journey, both positive and where improvements can be made. For any shortcomings however, I remain very sorry and assure you they will be addressed.Once again, Ruth, thank you for taking the time. It is so pleasing to hear that you would choose to return, and I look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.

8/10 Good

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were excellent very helpful and pleasant
Stayed 2 nights in Nov 2023
Response from AR on 1 Dec 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Denis, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from AR on 21 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Mary, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly winner in county Down
Comfy room and great breakfast. Really dog friendly hotel too. Staff were all super helpful and polite.
Stayed 1 night in Nov 2023
Response from AR on 21 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Julie, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Nov 2023
Response from AR on 21 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Samantha, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in till we left it was five stars, from the hotel itself, the room was amazing and the bed the most comfortable ive slept in. The reception staff, bar staff and breakfast staff, they were amazing
Stayed 1 night in Nov 2023
Response from AR on 14 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Hugh, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from AR on 14 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Linda, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

6/10 Okay

Joanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AR on 7 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Joanne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing breakfast but issues with swimming pool
The breakfast is the best ive ever had in a hotel. Fantastic breakfast. So much variety and very tasty. Service was slow when we phoned from our room. We only had one robe and needed one beforw going to swimming pool but took over 30 mins to get this to our room with 3 phonecalls. The hotel needs to be strict on kids swimming times they didn't address parents who brought kids swimming during the adult times. If you have a rule stick to it. Other than that an lovely stay!
Stayed 1 night in Oct 2023
Response from AR on 3 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. The detail provided in your feedback points us immediately in the right direction and will be shared immediately for correction of anything that was incorrect and were suggestions can be readily implemented. Of little recompense to you at this stage, however, I do hope you will be reassured that your feedback will be used in the nature by which it was intended - so we may do better in the future. For our shortcomings, I remain very sorry.Once again, David, thank you for taking the time, I am equally pleased that you would choose to return and very much look forward to welcoming you back again in the future, when I am confident the areas you have suggested requiring attention will be improved.

8/10 Good

lisa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Half term break
Stayed 1 night in Oct 2023
Response from AR on 1 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Lisa, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!