Ratings based on 905 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by anthony

This traveller left a rating score only Posted 15-Aug-2016 on Hotels
4out of 5
by A verified traveller

Posted 01-Aug-2016 on Wotif
Had a lovely weekend here. Close to the city and a lovely room. Would stay again.
Comment from Hotel Management
by Grant, Hotel Management
Thankyou for your nice feedback and we look forward to welcoming you back again soon. Regards, Grant
3out of 5
by A verified traveller from Cundletown

Close to all ameniyies

Posted 01-Aug-2016 on Wotif
Pros: Staff - kind, helpful, and truly cares that you enjoy your stay.
Cons: With all advertisements you should reveal there is no lift.
Location: Movie Theatre, Shopping, Water activities, Art, Museum.
Manager Grant was outstandinding and went out of his way to make guests comfortable and to meet their needs. We have only one concern - There is no lift. That is not revealed until you arrive. One stairwell has railing on one side only. So those who have use of only one hand its a major issue - unless they are skilled and balanced to go up or down backwards depending on which hand is usable.
Comment from Hotel Management
by Grant, Hotel Management
Thankyou for staying with us and for the nice review. I will certainly talk with the online sites to make a positive mention that we do not have a lift to the second level and that those who prefer no stairs, should phone us for a ground floor room. We do look forward to seeing you again soon and I hope your appointments in Newcastle went well. Regards, Grant
3out of 5
by A verified traveller

Convenient location for city appointments

Posted 26-Jul-2016 on Wotif
Pros: Only the location
Cons: The rooms are cold the aircon is noisy the showers are hot actually I had plenty of hot water which was nice, everything is tired, needs refurbishing.
Location: Great location for shopping, Drs dining
Quick trip to Newcastle have stayed at the Mercure Charlestown before although not entirely satisfied it's convenient. Staff are friendly and very happy to help.
Comment from Hotel Management
by Grant, Hotel Management
Thankyou for you nice comments in relation to our service and staff. We have commenced refurbishment of the foyer and restaurant and hope that our guests can start to enjoy these improvements as they are completed. Regards, Grant
5out of 5
by A verified traveller from Sydney

easy to get too, great restaurant

Posted 25-Jul-2016 on Wotif
nice and clean, freindly staff and the restaurant serves a surprisingly nice dinner and breakfast. quiet location just off the pacific hwy. would return
Comment from Hotel Management
by Grant, Hotel Management
Thank you for staying with us and I am so pleased you enjoyed your stay and will return. We look forward to welcoming you back again soon. Regards, Grant
4out of 5
by A verified traveller from R

Well presented & professional

Posted 24-Jul-2016 on Wotif
Hotel was well positioned, staff were professional and helpful, room was a little dated, but clean, well presented & warm.
Comment from Hotel Management
by Grant, Hotel Management
Thankyou for your nice feedback. Regards, Grant
4out of 5
by A verified traveller

Good, friendly hotel

Posted 20-Jul-2016
As always the room was clean, the bathroom was excellent and the staff were very welcoming.
Comment from Hotel Management
by Grant, Hotel Management
Thankyou for taking the time to provide this feedback, I am so pleased that the room was excellent and our service was welcoming. Regards, Grant
5out of 5
by A verified traveller from Sydney

Fantastic

Posted 17-Jul-2016 on Wotif
Great location, great price and nice staff, it's not a 5 star hotel but it's just as good
Comment from Hotel Management
20-Jul-2016 by Grant, Hotel Management
Thankyou for your very nice feedback. We look forward to welcoming you back again soon. Regards, Grant
5out of 5
by A verified traveller from Bathurst, NSW

Nice hotel close to everything

Posted 15-Jul-2016 on Wotif
We had a lovely stay that was made easy by the Mercure. It is a short drive to Charlestown, Katara, Cardiff and Newcastle. Free and easy parking, clean and comfy room that was made up every day. Would definitely stay again!
Comment from Hotel Management
20-Jul-2016 by Grant, Hotel Management
Thankyou for your great feedback following your stay. We look forward to welcoming you back again soon. Regards, Grant
5out of 5
by A verified traveller from Sydney

Nice hotel and beautiful views

Posted 02-Jul-2016 on Wotif
Pros: Staff, Position & view & great breakfast
The staff were amazing and the room was comfortable and very roomy
Comment from Hotel Management
08-Jul-2016 by Grant, Hotel Management
Thankyou for your nice feedback. We look forward to welcoming you back again soon. Regards, Grant