Manager Grant was outstandinding and went out of his way to make guests comfortable and to meet their needs. We have only one concern - There is no lift. That is not revealed until you arrive. One stairwell has railing on one side only. So those who have use of only one hand its a major issue - unless they are skilled and balanced to go up or down backwards depending on which hand is usable.
Comment from Hotel Management
by Grant, Hotel Management
Thankyou for staying with us and for the nice review. I will certainly talk with the online sites to make a positive mention that we do not have a lift to the second level and that those who prefer no stairs, should phone us for a ground floor room. We do look forward to seeing you again soon and I hope your appointments in Newcastle went well. Regards, Grant