Ratings based on 1,035 Verified Reviews

4.2 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Needs an upgrade especially the bathroom

Posted 02-Apr-2018
Service is great but needs an upgrade on the bathrooms. Food is delicious. Close to most things
3 out of 5
by A verified traveller from Sydney

Basic hotel close to Charlestown Square

Posted 31-Mar-2018
Pros: Breakfast was of a good standard
Cons: Rooms could benefit from a facelift. Deluxe room was more basic and aged than I was expecting. Stable Wifi service would be appreciated
Location: Close to Charlestown Square
Stayed one night whilst in the area for work. Common areas of the hotel are nice, but the deluxe room we were in was actually quite basic and aged. Bed was a little uncomfortable, woke up with a sore back. Cleanliness ok in general. Wifi did not work at all during our stay which was very disappointing; problem was not fixed until morning of check out. Best part of the stay was the breakfast - great variety, well cooked food.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good place for an overnight stay

Posted 17-Mar-2018
Pros: Staff and restaurant offerings
Cons: Wheelchair access to rooms
Location: N/A
Staff were most welcoming and accommodating. Restaurant offerings and food quality were really good and prices were very reasonable. Location was quiet - even morning traffic didn't disturb. All the facilities were clean and adequate - nothing out of the box though. The only down side for some potential guests would be that it's not disability friendly - lots of stairs and no lift. Surprising these days.
Comment from Hotel Management
02-Apr-2018 by Vanessa, Hotel Management
Thank you for your review always a pleasure to receive positive feedback. We are glad you enjoyed stay and always happy to accommodate guests needing easy access rooms on our ground floor rooms with easy access when requested upon booking. We hope to see you on your next visit. Kind regards,
3 out of 5
by A verified traveller from Sydney, Merrylands

Nice Pictures of the Hotel??

Posted 04-Mar-2018
Pros: The pictures on the web showing the deluxe room.
Cons: Price definitions, if you state free complimentary breakfast; then provide it. The overall cleanliness of the building.
Location: The hotel is close to great shopping centres in all directions and was close to our required destinations. Hire a room for shopping seems a bit much.
As my partner and I had a wedding to attend to; this hotel looked like the closest to both the reception and ceremony. When viewing the hotel room prior to booking, the photos of the rooms looked great and luxurious. On coming to the hotel first thing I noticed was blinds from the reception room were broken and filthy. The concierge was sweating like he had just gone for a run. We were given our pass to go into the room and were told that we were in the deluxe king room. There was nothing deluxe about this room. Yes it was spacious, clean, but it was very stuffy until we cranked up the air-conditioning. As it was quite a warm day, we were quite parched and thirsty so I grabbed a cold bottle of water and thought nothing of it. The bed looked clean but as soon as I got it, I started itching and all night I thought I was being bitten. Finally checkout came the next day and I told the concierge that I had two bottles of water and he said 'that's $6. I was actually shocked, because they were no name brand water and most hotels do not charge for water yet this place seemed to charge for these. Yes they stated on their rules and regulations that they charge for the minibar, but really, water that is no name brand which probably came out of the rivers from Newcastle. There are many more hotels I saw that looked more inviting as we were driving around. Not cheap either, $160 in the middle of no where. I would leave this place to close down or get fumigated.
3 out of 5
by A verified traveller

Posted 17-Feb-2018
Hotel need renovations. Way too outdated. Staff and service was good.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Assortment of rooms

Posted 14-Feb-2018
Pros: Convenient location. Free, ample parking.
Cons: Cleanliness. Also up this end of the property the landscaping needs some attention and tidying up.
Location: Good location near Charlestown.
Had a downstairs back of hotel room. One of the ones not really done up. A little shabby and unfortunately lots of stray hairs in the bathroom and room made it slightly disappointing.
3 out of 5
by A verified traveller from newcastle

convenient to our needs

Posted 27-Jan-2018
Pros: views were good
Cons: needs elevators as a priority
Location: close to the biggest shopping centre in newcastle
the place needs at least 1 elevator, lugging heavy bags up stairs is not fun
Comment from Hotel Management
05-Feb-2018 by Vanessa , Hotel Management
Hi Frank, Thank you for taking the time to leave us a review. We certainly do have some good views and very lucky to be very central to most areas. We have ground floor rooms available upon request and availability for guests who prefer an easy access room. We hope to see you on your next visit. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Bangkok

Posted 21-Jan-2018
Second stay here, good location, great buffet breakfast and wonderful staff
Comment from Hotel Management
16-Feb-2018 by Vanessa , Hotel Management
Hi Robert, It is always a pleasure to see our guest returning time and time again and enjoying there stay. Thank you for taking the time to leave us such a lovely review and we hope to see you on your next visit, Kind regards
4 out of 5
by A verified traveller from Sydney

Good for a business trip

Posted 16-Jan-2018
Pros: familiar
Cons: Like most regional hotels, its getting a bit old and the fittings could do with an upgrade.
Have stayed here before for business. Clean, comfortable and convenient, with friendly and helpful staff. Good parking and amenities.
Comment from Hotel Management
16-Jan-2018 by Vanessa, Hotel Management
Hi Stuart, Thank you for your review. It is always a pleasure to receive positive feedback and see our guests returning time and time again. We hope you have enjoyed our newly renovated restaurant and foyer our renovations are ongoing and we enjoy sharing them with our guests. We hope to see you on your next visit. Kind regards,
4 out of 5
by A verified traveller

Great spot to stop

Posted 09-Jan-2018 on Hotels
Comfortable and clean, excellent place to relax after long drive
Comment from Hotel Management
15-Jan-2018 by Vanessa, Hotel Management
Hi Andrew, It is always a pleasure to receive positive feedback. We are glad you enjoyed your stay and hope to see you on your next visit. Kind regards,