Ratings based on 997 Verified Reviews

4.2 out of 5
83% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 24-Oct-2017
The hotel was good staff was excellent hot water was temperamental
Comment from Hotel Management
13-Nov-2017 by Vanessa, Hotel Management
Thank you for your review it is always a pleasure to receive positive feedback. We have a wonderful team of staff always happy help and we hope to see you on your next visit. Kind regards,
1 out of 5
by A verified traveller from newcastle

Hallway stunk of pain

Posted 22-Sep-2017
BAD RENOS ZERO PRIVACY IN BATHROOM SMMOKING POLICY PREJUDICE TO SMOKERS OBVIOUSLY with more old folk driving caravans no work focus on the workers who are smokers
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Nice hotel with lovely bush aspect

Posted 13-Sep-2017
Pros: Aspect, modernity & cleanliness of room
Cons: Room service. Guests need to have things done for them: not asked to do them their self
Location: Location very central. 10-15 minutes to Newcastle, 10-15 minutes to John Hunter hospital
The experience was lovely - the ground floor room I had was overlooking the bush & views of the city. Very quiet and lots of sunshine in room the next morning. Uplifting & rejuvenating. Only drawbacks were no microwave in room, no lift in building and room service not 100% (phone not working)
Comment from Hotel Management
06-Oct-2017 by Vanessa, Hotel Management
Hi Jenny, Thank you for your review. We are glad you enjoyed your stay. Our ground floor rooms are wonderful for guests needing easy access, We also have microwaves available on request. We hope to see you on your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveller

Quiet and Cosy

Posted 30-Aug-2017
Cons: - The air-con in room 209 - Some of the large mugs in the buffet were not washed properly. - The alcohol serving area need comfortable furnitures
Our room was clean , the only problem was the air-con (room 209) which periodically was making very loud noises, despite being very cold we had to turn off the heater/air-con the second night. The hotel is tired and need renovation which at the moment is on going. We had a pleasant stay there and enjoyed the buffet breakfast and a very good cocktail in the bar. The bar room was too empty and there was just little round tables and outdoor uncomfortable chairs there, which again we assumed regarding the undergoing renovation these all will be improved soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Rosewood, QLD

Great hotel, mattress not so much

Posted 24-Aug-2017 on Lastminute
Hotel and facilities are awesome. Meals were outstanding. Mattress left something to be desired.
Comment from Hotel Management
31-Aug-2017 by Vanessa, Hotel Management
Hi Nathan, Thank you for your review. It is always a pleasure to receive positive feedback. I will be sure to check the Sealy mattress quality in your room as we often get very good feedback on them. Glad to hear you enjoyed our chefs meals i will be sure to pass on your feedback to them. Thank you again for taking the time to leave us such a lovely review. We hope to see you on your next visit. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from manilla nsw

nice motel great views close to shopping and hosp

Posted 23-Aug-2017 on Wotif
Pros: views close to everything
Cons: improve meals
Location: great shopping close to hospital
very comfortable room great views meals need a bit of work done to them
4 out of 5
Recommended
for Everyone
by A verified traveller from Port Macquarie

Nice hotel - make sure you eat at the restaurant v

Posted 19-Aug-2017
Nice bed - great room service , quick and tasty. Reasonable price. Staff lovely
4 out of 5
Recommended
for Everyone
by A verified traveller from Queensland

Clean and quiet - and the bed was comfortable

Posted 17-Aug-2017 on Lastminute
We've been staying in this hotel for years. It's not new, but it's always clean, always quiet, and the beds are super comfortable. Oh, and if you advance book for brekky in the restaurant, it's cheaper. Good value.
3 out of 5
by A verified traveller from Ballina

Clean but dated

Posted 06-Aug-2017 on Wotif
Very dated. No lift so you must be fit for stairs.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely staff!

Posted 18-Jul-2017 on Lastminute
Pros: Proximity to relatives
Cons: Nothing
Quiet location even though it was close to Charlestown Square. Staff were so friendly and nothing was too much trouble! Breakfast was so yummy!