Ratings based on 1,017 Verified Reviews

4.2 out of 5
83% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 17-Feb-2018
Hotel need renovations. Way too outdated. Staff and service was good.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Assortment of rooms

Posted 14-Feb-2018
Pros: Convenient location. Free, ample parking.
Cons: Cleanliness. Also up this end of the property the landscaping needs some attention and tidying up.
Location: Good location near Charlestown.
Had a downstairs back of hotel room. One of the ones not really done up. A little shabby and unfortunately lots of stray hairs in the bathroom and room made it slightly disappointing.
3 out of 5
by A verified traveller from newcastle

convenient to our needs

Posted 27-Jan-2018
Pros: views were good
Cons: needs elevators as a priority
Location: close to the biggest shopping centre in newcastle
the place needs at least 1 elevator, lugging heavy bags up stairs is not fun
Comment from Hotel Management
05-Feb-2018 by Vanessa , Hotel Management
Hi Frank, Thank you for taking the time to leave us a review. We certainly do have some good views and very lucky to be very central to most areas. We have ground floor rooms available upon request and availability for guests who prefer an easy access room. We hope to see you on your next visit. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Bangkok

Posted 21-Jan-2018
Second stay here, good location, great buffet breakfast and wonderful staff
Comment from Hotel Management
16-Feb-2018 by Vanessa , Hotel Management
Hi Robert, It is always a pleasure to see our guest returning time and time again and enjoying there stay. Thank you for taking the time to leave us such a lovely review and we hope to see you on your next visit, Kind regards
4 out of 5
by A verified traveller from Sydney

Good for a business trip

Posted 16-Jan-2018
Pros: familiar
Cons: Like most regional hotels, its getting a bit old and the fittings could do with an upgrade.
Have stayed here before for business. Clean, comfortable and convenient, with friendly and helpful staff. Good parking and amenities.
Comment from Hotel Management
16-Jan-2018 by Vanessa, Hotel Management
Hi Stuart, Thank you for your review. It is always a pleasure to receive positive feedback and see our guests returning time and time again. We hope you have enjoyed our newly renovated restaurant and foyer our renovations are ongoing and we enjoy sharing them with our guests. We hope to see you on your next visit. Kind regards,
3 out of 5
by A verified traveller

Very basic

Posted 06-Jan-2018
The hotel and room was pretty basic but I guess that’s what you pay for. The let down was the pool which we just wanted to relax in after the beach. It had tiles missing, water that had overflowed and not been cleaned so it was mouldy, no sun chairs to lay down on and no shade. It could do with a bit of a makeover. Other than that the staff was super friendly and helpful and the room itself was clean.
4 out of 5
Recommended
for Everyone
by A verified traveller from New South Wales

Centrally located for major shopping centres

Posted 03-Jan-2018
Pros: Location and meals /staff
Cons: Rooms need renovating , very old fashioned and shower over bath is awkward for the not so nibble
Location: Good location for major shopping centres
Staff and meals were excellent , the facility is looking tired and the hallway noise from doors closing is annoying
Comment from Hotel Management
15-Jan-2018 by Vanessa, Hotel Management
Hi Kev, Thank you for taking the time to leave us a review. Always a pleasure to receive positive feedback. We have some downstairs easy access rooms with walk in showers available upon request and availability for those wanting easy access. We have recently undergone renovations in our restaurant,bar and foyer and renovations are currently ongoing which we are most excited to share with our valued guests. We hope to see you on your next visit Kind regards,.
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Affordable and comfortable stay

Posted 01-Jan-2018
We stayed here last minute on New Years Eve, To be fair- I loved the hotel. Comfortable like most business class hotels and clean. The only one downside was the front of the building needs a bit of a clean as it was looking a bit rundown but honestly this doesn’t affect the quality of the hotel at all. The staff were great and so friendly. I would stay here again if I was travelling to the area.
Comment from Hotel Management
04-Jan-2018 by Vanessa, Hotel Management
Hi Damantha, Thank you for taking the time to leave us a review. It is always a pleasure to receive positive feedback. We are glad you loved our hotel. We have recently had renovations in our foyer and restaurant, renovations are still ongoing and coming along nicely, We are enjoying sharing them with our valued guests. We look forward to seeing you on your next visit. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Value for money

Posted 08-Dec-2017
Pros: Reception area and bar area was nice. Rooms were spacious and clean. Plenty of parking
Cons: Bathrooms a little dated, the pool needs refurbishing
Nice hotel with great views. Good value for money.
Comment from Hotel Management
22-Dec-2017 by Vanessa, Hotel Management
Hi Michelle, Thank you for your review it is always a pleasure to receive positive feedback. Thank you for enjoying our newly renovated reception and bar renovations are still ongoing but as im sure can appreciate take some time and we look forward to sharing our finished results with our valued guests. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveller

Conveniently located

Posted 22-Nov-2017 on Wotif
Pros: Convenient location. Staff were pleasant and efficient.
Cons: Bed
Location: Five minute drive to each of the two major shopping malls in Newcastle. A 15 minute drive to the harbour, CBD and beaches.
Neat and clean; room was large enough. Traffic noise was constant. Bed was not comfortable...needed to be replaced. Generally, the hotel was in need of a “make-over”.