Ratings based on 1,048 Verified Reviews

4.2 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 10-May-2018
Easy & convenient position to shopping. Enjoyed our stay. Very comfortable
2 out of 5
by a verified traveller

Worse than what I expected

Posted 27-Apr-2018
Happy that is was just one night stay ! Checked out earlier than 10am
4 out of 5
Recommended
for Everyone
by a verified traveller

Needs an upgrade especially the bathroom

Posted 02-Apr-2018
Service is great but needs an upgrade on the bathrooms. Food is delicious. Close to most things
Comment from Hotel Management
29-Apr-2018 by Vanessa, Hotel Management
Thank you for your review it is always a pleasure to receive positive feedback. We are glad to hear you enjoyed our restaurant who do a fantastic job. We have recently undergone renovations in our foyer and restaurant with renovations still ongoing which we we look forward to sharing with our guests once completed. Unfortunately as this anonymous i cannot see which room you stayed in but can advise for those guests wanting a bit more space and luxuries we have King privilege rooms and King privilege spa rooms available. We hope to see you on your next visit. Kind regards,
3 out of 5
by a verified traveller from Sydney

Basic hotel close to Charlestown Square

Posted 31-Mar-2018
Pros: Breakfast was of a good standard
Cons: Rooms could benefit from a facelift. Deluxe room was more basic and aged than I was expecting. Stable Wifi service would be appreciated
Location: Close to Charlestown Square
Stayed one night whilst in the area for work. Common areas of the hotel are nice, but the deluxe room we were in was actually quite basic and aged. Bed was a little uncomfortable, woke up with a sore back. Cleanliness ok in general. Wifi did not work at all during our stay which was very disappointing; problem was not fixed until morning of check out. Best part of the stay was the breakfast - great variety, well cooked food.
5 out of 5
Recommended
for Everyone
by a verified traveller

Hotel was fantastic staff friendly and helpful.

Posted 20-Mar-2018 on Wotif
Loved everything about the hotel nothing to fault we will be back.
Comment from Hotel Management
02-Apr-2018 by Vanessa, Hotel Management
Thank you for your lovely review and 5/5. We look forward to seeing you on your next visit. Kind regards,
4 out of 5
by a verified traveller

Convenient, well priced.

Posted 19-Mar-2018 on Hotels
Convenient, well priced, easy parking, pool welcome but a bit rundown. Views must only be from top floor facing the beach. Meal at restaurant was good.
Comment from Hotel Management
02-Apr-2018 by Vanessa, Hotel Management
Hi Susan, Thank you for taking the time to leave us a review, It is always a pleasure to receive positive feedback. We are glad you enjoyed your stay and our restaurant. We hope to see you on your next visit. Kind regards,
3 out of 5
Recommended
for Everyone
by a verified traveller

Good place for an overnight stay

Posted 17-Mar-2018
Pros: Staff and restaurant offerings
Cons: Wheelchair access to rooms
Location: N/A
Staff were most welcoming and accommodating. Restaurant offerings and food quality were really good and prices were very reasonable. Location was quiet - even morning traffic didn't disturb. All the facilities were clean and adequate - nothing out of the box though. The only down side for some potential guests would be that it's not disability friendly - lots of stairs and no lift. Surprising these days.
Comment from Hotel Management
02-Apr-2018 by Vanessa, Hotel Management
Thank you for your review always a pleasure to receive positive feedback. We are glad you enjoyed stay and always happy to accommodate guests needing easy access rooms on our ground floor rooms with easy access when requested upon booking. We hope to see you on your next visit. Kind regards,
3 out of 5
Recommended
for Everyone
by a verified traveller

Nice staff hotel run down and needs room uogrades

Posted 11-Mar-2018 on Wotif
The foyer area and restarting clearly had been upgraded. However he rooms have not and resemble motels
3 out of 5
by a verified traveller from Sydney, Merrylands

Nice Pictures of the Hotel??

Posted 04-Mar-2018
Pros: The pictures on the web showing the deluxe room.
Cons: Price definitions, if you state free complimentary breakfast; then provide it. The overall cleanliness of the building.
Location: The hotel is close to great shopping centres in all directions and was close to our required destinations. Hire a room for shopping seems a bit much.
As my partner and I had a wedding to attend to; this hotel looked like the closest to both the reception and ceremony. When viewing the hotel room prior to booking, the photos of the rooms looked great and luxurious. On coming to the hotel first thing I noticed was blinds from the reception room were broken and filthy. The concierge was sweating like he had just gone for a run. We were given our pass to go into the room and were told that we were in the deluxe king room. There was nothing deluxe about this room. Yes it was spacious, clean, but it was very stuffy until we cranked up the air-conditioning. As it was quite a warm day, we were quite parched and thirsty so I grabbed a cold bottle of water and thought nothing of it. The bed looked clean but as soon as I got it, I started itching and all night I thought I was being bitten. Finally checkout came the next day and I told the concierge that I had two bottles of water and he said 'that's $6. I was actually shocked, because they were no name brand water and most hotels do not charge for water yet this place seemed to charge for these. Yes they stated on their rules and regulations that they charge for the minibar, but really, water that is no name brand which probably came out of the rivers from Newcastle. There are many more hotels I saw that looked more inviting as we were driving around. Not cheap either, $160 in the middle of no where. I would leave this place to close down or get fumigated.
4 out of 5
Recommended
for Everyone
by a verified traveller from england

Short break

Posted 27-Feb-2018 on Wotif
The staff were warm welcoming very helpful. My husband and myself had a lovely short break here and will be back again whenever we are back in Australia.
Comment from Hotel Management
10-Mar-2018 by Vanessa, Hotel Management
Hi Helen, Thank you for your lovely review it is always a pleasure to receive positive feedback and look forward to seeing you both on your next visit. Kind regards