Ratings based on 779 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Good hotel

Posted 07-Jun-2015
Hotel was a pleasant stay in a quiet location. I would stay here again.
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
5 out of 5
Recommended
for Everyone
by A verified traveller

Loved it

Posted 30-May-2015 on Wotif
Highly recommend this is my 3rd stay very friendly staff, modern rooms and it's very clean.
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
Recommended
for Families
by Paul from Tamworth

Convenient

Posted 08-May-2015 on Hotels
Great except that the shampoo/conditioners on the wall of the shower were clogged and I had to clear them to use the contents.
Comment from Hotel Management
15-Jun-2015 by Arlene, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
3 out of 5
Recommended
for Everyone
by A verified traveller

Long wait in the restaurant, not busy night

Posted 07-May-2015 on Wotif
Have ro wait more than 20minutes in the dining area to get served
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to area I need to go

Posted 05-May-2015 on Wotif
The motel clean and comfortable Staff where friendly and helpful and nice view from window
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
Recommended
for Everyone
by A verified traveller from Forster NSW

Nice Hotel close to the facilities we needed

Posted 28-Apr-2015 on Wotif
Pros: Convenience
Cons: Some renovations needed. New carpet would be nice.
Location: Charlestown Shopping Centre
Enjoyable, comfortable close to facilities and family residence
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Apr-2015 on Wotif
Would definitely recommend this motel to anyone who needs to stay in Newcastle. It is friendly, clean and roomy.
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
Recommended
for Everyone
by A verified traveller from central west

Fabulous location close to shopping centre movies

Posted 19-Apr-2015 on Wotif
Great affordable accommodation 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
5 out of 5
by John from Australia - NSW - Newcastle

Posted 31-Mar-2015 on Wotif
Location: Tranquil, Close to everything
Service: Go the extra mile;
5 out of 5
by Peter from Australia - NSW - Regional NSW

Posted 12-Mar-2015 on Wotif
Pros: Close to where we needed to be
Cons: Room 116 has a very annoying squeaky entry door on the car park side
The young lady on the reception desk on the 7th March was excellent
Comment from Hotel Management
12-Mar-2015
Peter. We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff