Dirty and uncomfortable
Posted 16-Nov-2016 on Wotif
I've stayed at various Mercures around Australia before and always found them extremely comfortable, almost luxurious for the price. This experience was quite different. The room wasn't cleaned properly, there was dirt on the bed and I dried myself with a towel covered in someone else's hair. The air conditioning was also broken in the room so we had a very hot, uncomfortable night. There are no ceiling fans. The staff were reasonably pleasant, and the hotel does offer some basic facilities. I found the breakfast to be at a lower standard than other Mercures that I have visited previously, the food was quite bland, although it is cheap if you are staying at the hotel. I would not stay there again, however it wasn't the worst hotel I've ever been to in my life.
Comment from Hotel Management
22-Nov-2016 by Grant, Hotel Management
Thankyou for staying with us and providing this valuable feedback following your stay. I am sorry to hear the stay was not to your satisfaction and there are certainly points you have raised which are not our usual service standard. We will certainly be addressing these points raised and I do hope you may return to our hotel in the future so we may show you this service. Regards, Grant