Suite, Non Smoking, Harbour View (1 Queen Bed & 2 Twin Beds) | Minibar, in-room safe, individually decorated, individually furnished
Check availability

Reviews of Terminus Apartment Hotel, Ascend Hotel Collection

4 out of 5
Terminus Apartment Hotel, Ascend Hotel Collection
111 Scott St, Newcastle, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 555 out of 913 reviews" "
Rating 8 - Good. 265 out of 913 reviews" "
Rating 6 - Okay. 62 out of 913 reviews" "
Rating 4 - Poor. 22 out of 913 reviews" "
Rating 2 - Terrible. 9 out of 913 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful, tv was a bit fiddly but the only aspect that wasnt absolutely wonderful!
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean apartment style rental
Stayed 6 nights in Feb 2024
Response from Erin on 8 Mar 2024
Hi Charles, I am glad to hear you had a 5/5 stay! We hope to host you again soon.

10/10 Excellent

JODIE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amy on 19 Jan 2024
Hi Jodie,Thank you for the review! We are so pleased that you enjoyed your stay

10/10 Excellent

Suzanne

Stayed 1 night in Jan 2024
Response from Erin on 8 Mar 2024
Hi Suzanne, Thank you so much for your 5/5 rating! Hope to host you again soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A spacious apartment close to light railway, walking distance to beach and local restaurants. Comfortable bed, great shower and nice kitchen area.
Stayed 4 nights in Jan 2024
Response from Teagan on 12 Jan 2024
Hi Susan, Thanks so much for reviewing your stay with us. We are so happy you had such a wonderful time on your visit to Newcastle! Until Next Time, Teagan

8/10 Good

Simone

Stayed 2 nights in Dec 2023
Response from Erin on 8 Mar 2024
Hi Simone, Thank you for your feedback!Hope to host you again soon.

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property with friendly staff close to all amenities with great outlook. Highly recommended
Stayed 1 night in Jan 2024
Response from Teagan on 12 Jan 2024
Hi Simon, We really appreciate you taking the time to review your stay. We hope to see you again soon! Regards, Teagan

10/10 Excellent

Olexander

Stayed 1 night in Dec 2023
Response from Teagan on 12 Jan 2024
Hi Olexander, Thanks so much for reviewing your stay with us - we really appreciate it. Regards, Teagan

10/10 Excellent

Ying

Stayed 17 nights in Nov 2023
Response from Sophie on 15 Dec 2023
Hi Ying, Thank you so much for leaving us this review! I do hope we get the chance to host you again in the future.

8/10 Good

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophie on 15 Dec 2023
Hi Fiona, Thank you so much for leaving us a review!We do hope we get the chance to host you again soon.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very polite staff
Stayed 1 night in Dec 2023
Response from Sophie on 15 Dec 2023
Hi Brandon, Thank you for taking the time to leave us a review! I'm so pleased to see that you enjoyed your stay with us. I do hope we get the chance to host you again.

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to stay, across from the harbor. Very clean and loved having the nespresso machine in the mornings! We would definitely stay here again!
Stayed 6 nights in Oct 2023
Response from Sophie on 15 Dec 2023
Hi Eve, Thank you for leaving us this review of your stay!It's great to see that you enjoyed your stay with us. We certainly are so lucky to be located where we are I agree. I'm very glad that you found the amenities in the apartment helpful. I do hope we get the chance to host you again soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful reception team
Stayed 2 nights in Nov 2023
Response from Erin on 11 Nov 2023
Hi David, Thank you for taking the time to leave your feedback! We really appreciate it. I am so glad to hear you had a lovely stay, and found our team helpful! I will be sure to pass this on to the rest of my team. Hope to host you again soon!

10/10 Excellent

Sharyn

Stayed 2 nights in Oct 2023
Response from Erin on 27 Oct 2023
Hi Sharyn, I am so glad to hear you had a 10/10 stay!Hope to host you again soon, Kindest,

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amy on 14 Oct 2023
Hi Sarah,Thank you for your 5 star review! We really appreciate it.We are so pleased to hear that you enjoyed your stay.Kindest,Amy

8/10 Good

Tracey

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sophie on 5 Sept 2023
Hi Tracey, thank you so much for leaving us a review. It's great to see you enjoyed your stay while with us. We do hope we get the chance to host you again! Kindest, Sophie

10/10 Excellent

vicki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a studio apartment. Communication was excellent. Room was clean, quite and spacious. Paid parking was easy. Good shower. There was an unexpected gift package which was a very pleasant surprise. We were both very happy with our stay.
Stayed 1 night in Sep 2023
Response from Teagan on 2 Sept 2023
Hi Vicki, Wow, what a lovely review. Thank you so much for taking the time to write this. The team will be chuffed to hear what a lovely experience you've had with us. We can't wait to welcome you back again soon hopefully?Kindest, Teagan

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was quiet and comfortable and the staff were very helpful
Stayed 1 night in Jun 2023
Response from Sophie on 27 Jun 2023
Hi Morgan, thank you for taking the time to review us! I'm so glad to hear that you found your room nice and quiet and comfortable! You were a pleasure to host, I hope we see you next time you are visiting Newcastle!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, room and great staff. Sophie provided excellent customer service and solutions when we had an issue with our booking. Will return and recommend.
Stayed 1 night in Jun 2023
Response from Teagan on 24 Jun 2023
Hi Tiffany, Thanks so much for taking the time to review your stay with us. Sophie will be absolutely chuffed to hear she provided you with such lovely service. I'll be sure to share this with her. See you next time ! Teagan

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Ideal location. Friendly and helpful staff. Room very comfortable.
Stayed 1 night in Jun 2023
Response from Sophie on 15 Jun 2023
Hi Garry, thank you kindly for leaving us a review! It's so great to hear that you enjoyed your stay while with us at Terminus! Glad to hear you were able to enjoy the surroundings, aren't we lucky to be located where we are. We do hope to get the chance to host you when you are visiting Newcastle next.

10/10 Excellent

Marion

Stayed 1 night in May 2023
Response from Sophie on 15 Jun 2023
Hi Marion, thank you so much for leaving us a review! It's wonderful to hear that you enjoyed your stay with us, we do hope to see you again soon!

10/10 Excellent

Jungsook

Liked: Cleanliness, room comfort
clean, convenient and friendly
staff were all very friendly. communication was smooth. Text msg was sent on the moring of trip to give us some tips on the checkin. a nice letter and snack bag were found on the desk for us. good view, clean n spacious room with a proper dinner table and sofa, strong hot shower, clean kichen etc, could not fault anything. Quiet at night, very convenient location to any tourist attractions. Did not have to drive to any where. close to good restaurants, pubs, cafes and shops. I loved it and will definitely stay there again.
Stayed 2 nights in May 2023
Response from Erin on 10 May 2023
Hi Jungsook, Thank you SO much for taking the time to leave this lovely feedback! We really appreciate it. I am so glad to hear you had such a lovely experience with us and appreciated all the effort we put in to making everyone's stay special. We are so lucky to be located where we are, aren't we? So many options!I hope we are able to host you again next time you're in Newcastle. Kindest, Erin

8/10 Good

Steven

Stayed 1 night in Apr 2023
Response from Erin on 2 May 2023
Hi Steven, We appreciate you taking the time to leave your review! Hope to have you stay again next time you're in Newcastle.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious room. High ceilings. Lovely view. Received complimentary snacks, nice touch. Friendly staff.
Stayed 1 night in Apr 2023
Response from Amy on 28 Apr 2023
Hi Cathy,Thank you for the review! We are so pleased to hear that you enjoyed the spacious layout of your apartment and that you found our staff to be friendly. We are looking forward to welcoming you to the Terminus again soon.Kindest,Amy

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Excellent position, lovely comfortable bed, well appointed, great commication. I will definitely stay here again 😊
Stayed 2 nights in Apr 2023
Response from Teagan on 27 Apr 2023
Hi Karen, Thankyou so much for taking the time to review your stay with us. We really appreciate it. Kindest, Teagan

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this property. I stay regularly. Staff friendly. Good location.
Stayed 3 nights in Apr 2023
Response from Sophie on 26 Apr 2023
Hi Roberta, thank you so much for leaving us a review! It's so wonderful to see our guests return time and time again. You are always a pleasure to host! We hope to see you again soon! Kindest!

10/10 Excellent

Yasmin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Sophie on 17 May 2023
Hi Yasmin, thank you so much for taking the time to leave us a review. It's so lovely to hear that you enjoyed your stay with us here at Terminus! I do hope we get the chance to host you again. Kindest!

10/10 Excellent

PENELOPE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment with lovely staff. Loved every minute of our stay.
Stayed 2 nights in Apr 2023
Response from Erin on 25 Apr 2023
Hi Penelope, Thank you so much for taking the time to leave your feedback, we really appreciate it. I am chuffed to hear you loved your stay! Our apartments are so lovely, aren't they?I will be sure to pass your kind words on to the rest of my team. Hope to have you stay with us next time you're in Newcastle!Kindest,

8/10 Good

William

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Erin on 10 May 2023
Hi William, Thank you for taking the time to leave your feedback, we really appreciate it!Hope to host you again next time you're in Newcastle. Kindest, Erin

8/10 Good

Yeyi

Stayed 2 nights in Apr 2023
Response from Erin on 10 May 2023
Hi Yeyi, Thank you for taking the time to leave your feedback, we really appreciate it!Hope to see you again next time you're in Newcastle. Kindest,

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2023
Response from Erin on 25 Apr 2023
Hi Jonathan, Thank you so much for taking the time to leave your feedback! I am so glad to hear you enjoyed your stay and found our staff to be great! I will make sure to pass your kind words on to the rest of my team. Hope to see you next time you're in Newcastle!Kindest,

8/10 Good

Valery

Stayed 2 nights in Apr 2023
Response from Sophie on 6 May 2023
Hi Valery, thank you so much for taking the time to leave us a review! We hope to host you again soon.

10/10 Excellent

Julie-Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for exploring the central part of Newcastle. Staff were extremely friendly and very accommodating
Stayed 4 nights in Apr 2023
Response from Erin on 16 Apr 2023
Hi Julie-Anne, Thank you so much for taking the time to leave your feedback! I am so glad to hear you loved your stay, I will be sure to pass your kind words on to the rest of of my team. Hope to have you stay with us again next time you're in Newcastle!

10/10 Excellent

Loata

Stayed 2 nights in Apr 2023
Response from Erin on 2 May 2023
Hi Loata, Thank you so much for your 5/5 review! We really appreciate you taking the time to leave this feedback.Hope to have you stay again next time you're in Newcastle.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spectacular, with amazing features, large windows, coffee machine, large spa like shower head, King size bed, snack treats to greet us on arrival! Staff super friendly.
Response from Teagan on 28 Mar 2023
HI Lisa, Thanks so much for reviewing your stay with us !We are glad to hear you loved our amenities and inclusions! We hope to see you back again soon, Teagan

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, located across the road from old Newcastle terminal (before they put in the light rail). Easy walk to the beaches, the breakwall and the light rail. Staff were really friendly and helpful, and our room had an amazing view. Will stay again
Stayed 2 nights in Mar 2023
Response from Teagan on 20 Mar 2023
Hi Sarah, Thanks so much for taking the time to review your stay with us ! We are so glad you had such a pleasant all-round stay with us. We can't wait to welcome you back soon hopefully! Kindest, Teagan

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great views, great location , Excellent customer service
Stayed 2 nights in Mar 2023
Response from Amy on 10 Mar 2023
Hi Simone,Thank you so much for taking the time to leave us a review, we really appreciate it! It is so wonderful to hear that you loved the location, views, and our customer srvice.We can't wait to welcome you back to the Terminus again soon!Kindest,Amy

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, room comfort
Magnificent
Booking - Easy Before Arrival - Text messages Check in - Smooth Arrival in Room - Magnificent, Welcome Gift was fantastic Check Out - we left before reception opened Close proximity to everything
Stayed 1 night in Mar 2023
Response from Amy on 10 Mar 2023
Hi Adrian,Thank you so much for a lovely review! It's great to hear that you found all aspects of your stay to be easy, from booking to checking out. We would love to have you stay with us again soon!Kindest,Amy

10/10 Excellent

Jodie

Stayed 2 nights in Mar 2023
Response from Teagan on 28 Mar 2023
Thanks so much for reviewing your stay with us Jodie, we really appreciate it !

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2023
Response from Sophie on 2 Mar 2023
Hi Jackie, thanks so much for taking the time to review us! We're so glad to here that you enjoyed your stay with us. We also love the location, aren't we so lucky to be located where we are! Hope to see you next time you are visiting!

10/10 Excellent

Monique

Travelled with partner
Liked: Amenities, property conditions & facilities
Modern hotel, good facilities in hotel room, outdoor area
Stayed 1 night in Feb 2023
Response from Erin on 20 Feb 2023
Hi Monique, Thank you so much for taking the time to leave your feedback, we really appreciate it!I am so glad to hear you loved your stay!Hope to see you again next time you're in Newcastle.Kind regards

10/10 Excellent

BRIAN

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
From first contact, customer service was excellent, staff are so friendly and helpful
Stayed 2 nights in Feb 2023
Response from Erin on 20 Feb 2023
Hi Brian, We really appreciate you taking the time to leave your feedback. I am so glad to hear our service was on point! I will make sure to share your kind words with the rest of my team. Hope to see you again soon!

10/10 Excellent

Angus

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023
Response from Sophie on 30 Jan 2023
Hi Angus, Thank you so much for taking the time to review us! So pleased to hear that you enjoyed your stay yet again with us at Terminus. Looking forward to seeing you on your next trip!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was perfect for a weekend stay, clean, convenient location.
Stayed 2 nights in Jan 2023
Response from Erin on 29 Jan 2023
Hi Bruce, Thank you so much for taking the time to leave your feedback, we really appreciate it. I am so glad to hear you loved your stay! We are so lucky to be located where we are. Hope to see you again soon. Kind regardsErin

10/10 Excellent

STUART

Stayed 3 nights in Jan 2023
Response from Sophie on 30 Jan 2023
Hi Stuart, Thank you for taking the time to review us! So wonderful to hear that you enjoyed your stay with us here at Terminus. We do hope to see you again soon!

10/10 Excellent

Dave

Stayed 3 nights in Jan 2023
Response from Teagan on 6 Mar 2023
Hi Dave, Thanks so much for the 5/5! We are glad to see you had such a wonderful stay. See you next time, Teagan

10/10 Excellent

Allan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Recommend spending extra and getting Harbour views with balcony....so relaxing! Great proximity to beach and lots of options for a leisurely stroll. Beds are firm otherwise hard to fault this place.
Stayed 1 night in Jan 2023
Response from Teagan on 27 Jan 2023
Hi Allan, Thank you so much for your kind words. I am so happy to hear you had such a relaxing stay with us here at the Terminus ! We will see you next time, Teagan

6/10 Okay

Verified traveller

Travelled with family
Great location
Location was great - central to a lot of spots. The staff were friendly and professional. However, the layout of the apartment can be re-considered. The sitting area and tv were not aligned and the bedrooms seemed tight with limited space.
Stayed 2 nights in Jan 2023
Response from Teagan on 27 Jan 2023
Hi There, Thank you so much for taking the time to review your stay with us. I am sorry to hear you didn't like the layout of your apartment. Each room is quite unique here at the Terminus. Be sure to give us a call next time if you choose to stay again, and we will get you in the perfect room for you! Kindest, Teagan

10/10 Excellent

Russell

Response from Teagan on 6 Mar 2023
Hi Russel, We really appreciate the time taken to review your stay with us. We can't wait to have you back again soon hopefully? Kindest Regards, Teagan

10/10 Excellent

CARMEL

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023
Response from Teagan on 14 Jan 2023
Wow! Thanks for the 10/10 Carmel. We love to see that people have had such a wonderful stay with us. Until next time ! Kindest, Teagan