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Reviews of Howard Johnson by Wyndham Newburgh/West Point

2 out of 5

Reviews

6.0
Rating 10 - Excellent. 171 out of 1003 reviews" "
Rating 8 - Good. 224 out of 1003 reviews" "
Rating 6 - Okay. 194 out of 1003 reviews" "
Rating 4 - Poor. 193 out of 1003 reviews" "
Rating 2 - Terrible. 221 out of 1003 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Is spacious and comfortable rooms
Stayed 1 night in Mar 2024
Response from Benny on 16 Mar 2024
Thank you for your feedback we do appreciate it we hope you do stay with us again when in the area

10/10 Excellent

Shenaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Benny on 8 Mar 2024
Thank you for your feedback, we do are glad we were able to meet your expectations, we hope you stay with us again

8/10 Good

charles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check out time is 11am. I went to get coffee and returned to the room at 10am. The cleaning lady was in my room. She drink my ice tea in the refrigerator. She was eating my potato chips, and she stole a gift i had on the dresser. I was so disgusted about her being in my room and eating my stuff i totally forgot about the gift. I called the property around noon and they retrieved the gift for me.
Stayed 1 night in Feb 2024
Response from Benny on 20 Feb 2024
Thank you for your feedback I do apologize for the inconvenience you experienced with the housekeeping staff.We have addressed this issue with the housekeeping staff once again we do apologize for the inconvenience caused

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Benny on 16 Feb 2024
Thank you for your feedback we do appreciate it . We are saddened to hear we did not meet your standards we do hope you give us a chance in the future

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff up to date rooms
Stayed 2 nights in Feb 2024
Response from Benny on 13 Feb 2024
Thank you so much for your feedback this will be shared with the staff to motivate them to provide more exceptional service. We hope to see you again when in the area

10/10 Excellent

Helmont

Travelled with family
Liked: Staff & service
Not up to date and a funky smell
Stayed 1 night in Feb 2024
Response from Benny on 4 Feb 2024
Thank you for your review we will share your comments wirth housekeeping to improve our services.

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Benny on 21 Jan 2024
Thank you for your feedback we do hope ypu stay with us again when in the area

4/10 Poor

Charles

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It all started, at check-in, by the clerk telling us that the room we booked (it was a acessible room for reduce mobility persons because it was the less expensive) was unavailable and that we needed to pay 10$ more for an other room with 2 beds. She told us that they wanted to keep that room in case some persons needs it (which is totally fine!) but that the same room was 10$ more. We argued for a good 15 mins and she finally called the manager who said it was OK for us to keep the room that we paid for. Also the reservation we made with Expedia was advertising a room with breakfast included but there was none. The breakfast was in fact old coffee in a thermos and one "val nature" granola bar to go. Not my minimum for breakfast. I am very disappointed and dissatisfied because I felt like the clerk tried to scam me and that we took that room mostly because there was a breakfast included (way more easier in the morning with the kids) and we ended up paying for an acceptable breakfast elsewhere.
Stayed 1 night in Jan 2024
Response from Benny on 11 Jan 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you has issues with the Front Desk agent during check in and also the the description of breakfast on the third party website. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Benadicta Ansahbenny@hojonew.com

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Benny on 11 Jan 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Howard Johnson, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

nadia

Stayed 1 night in Dec 2023
Response from Benny on 2 Jan 2024
Thank you for your feedback we do appreciate it we hope you stay with us again when in the area

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
I found this property to be unsafe and alarmingly in poor condition. There were just a couple cars in the lot. No sign on the building. Trash piled in the stairwell exit . No one around. I made a very poor decision paying for a room here. Won't make that mistake again.
Response from Benny on 2 Jan 2024
Thank you for your comments Timothy we do apologize for not meeting your expectations. We will be sharing your comments with the staff so we can improve our services we hope you do give is a chance in the future to provide you with the exceptional services we are known for

4/10 Poor

Brian

Travelled with family
Disliked: Amenities, property conditions & facilities
Honestly stay there only if you have to…
Stayed 2 nights in Oct 2023
Response from Benny on 2 Jan 2024
Thank you for your feedback we do apologize for not meeting your expectations your comments will be used to coach the team to provide exceptional service when stay with us again

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and well priced. No hot water in the morning. The person at the desk didn't really seem to care.
Stayed 1 night in Nov 2023
Response from Benny on 2 Jan 2024
Thank you for your feedback we do apologize for any inconvenience caused during your stay with there being no hot water in the morning. We take every concern very seriously and we will be addressing it wih the staff.

6/10 Okay

Ilda

Travelled with partner
Disliked: Amenities
It looked deserted.
Stayed 1 night in Nov 2023
Response from Benny on 2 Jan 2024
Thank you for your feedback we are under going a lot of renovations to improve our appearance we do hope you stay with us again when in the area.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a one night stay with husband. It’s quiet and just a little dated.
Stayed 1 night in Nov 2023
Response from Benny on 2 Jan 2024
Thank you for your feedback we are glad you enjoyed your stay with us we hope you stay with us again when in the city

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Benny on 2 Jan 2024
Thank you for staying with us we do apologize for any inconveince experinced during your stay I hope you do stay with us again when in the city

2/10 Terrible

Yasar

Stayed 2 nights in May 2023
Response from Guest Service on 14 Nov 2023
Dear Yasar,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for you to have better hotel experience!

10/10 Excellent

Carmen, Killeen,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Service on 14 Nov 2023
Dear Carmen,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the Newburgh area.

2/10 Terrible

Amit

Disliked: Cleanliness, property conditions & facilities
dirty, smelly room, nonfunctioning toilet, breakfast is coffee/tea alone, unkempt and rundown appearance. best to Avoid if possible
Stayed 2 nights in Oct 2023
Response from Management on 4 Nov 2023
Dear Amit,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

10/10 Excellent

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Tracy,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 Terrible

Boris

Travelled with family
Disliked: Amenities, property conditions & facilities
Outdated property. No breakfast was served, but coffee and cereal bars.
Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Boris, Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.

8/10 Good

Paul

Travelled with partner
Disliked: Amenities
You should request first floor as there is no elevator. Room was clean and bed comfortable but the outside and hall’s definitely need an uplift .
Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Paul,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choosing Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

8/10 Good

Elizabeth

Liked: Staff & service, room comfort
Eh
Room was clean and comfortable. Staff was friendly. Hallways smelled gross and were very outdated. Continental breakfast was sad.
Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Elizabeth,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

6/10 Okay

john

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear John,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

4/10 Poor

Cathleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very outdated and the continental breakfast was a joke granola bars etc. Hot water was cold first time and empty second time. The sliding door in our room, didn't work right and they said they would come and fix it never did. No extras in room like fridge microwave or coffee machine. Definitely not worth the price I paid!.
Stayed 3 nights in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Cathleen,Thank you for taking the time to complete a survey and highlight the areas that we can approve upon. I will take this and share it with those necessary to improve all guest's stays with us. Though it does seem we fell short for your stay, we would love to have you back.

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness
We left. The property was FILTHY. The room reeked of smoke. Burn marks on the bath tub in front of toilet. Bath tub was filthy. Pillows and all bed linen stank of stale smoke. It was the most disgusting place I’ve ever set foot into.
Stayed 1 night in Oct 2023
Response from Management on 4 Nov 2023
Dear Debbie,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Robert,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 Terrible

Tung

Stayed 2 nights in Sep 2023
Response from Management on 4 Nov 2023
Dear Tung,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended!
This hotel is really run down. There is a terrible smoking smell in the hallways and in the rooms that they try to mask with deodorizer but it actually makes it worse. The people staying next door had a loud party until after 2am. The plumbing has issues. The light switch broke off. Stay anywhere else. The staff was semi helpful.
Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Value Guest,Thank you for taking the time to complete a survey and highlight the areas that we can approve upon. I will take this and share it with those necessary to improve all guest's stays with us. Though it does seem we fell short for your stay, we would love to have you back.

10/10 Excellent

Judith

Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Judith,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Suitable for a Short Stay
Check in was easy, the shower was hot, the breakfast was not all too great but was something, the wifi was good, the TV remote did not work, the heater/AC worked.
Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Value Guest,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Howard Johnson on 11 Oct 2023
Dear Maria,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for a better hotel experience!

4/10 Poor

allan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facility was very run-down and outdated. There was no elevator. We are elderly disabled persons and were given a room on the second floor so no elevator was a definite problem . We had rented two rooms. In one room the door to the bathroom could not be closed. In the other room the toilet seat had fallen off. There were no cups or gasses in the room which is usually standard. We had to go to the desk to get some. There was no ice bucket. Again we had to go to the desk to get one. There were large visible patches on all the hallway walls. Very shabby. On a positive note - the desk manager who checked us in was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Howard Johnson on 11 Oct 2023
Dear Allan,Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.

4/10 Poor

Kris

Disliked: Cleanliness, property conditions & facilities
Not worthy
We decided not to stay, only 1 car in the parking lot, we drove around the building to see it was in disrepair.
Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Kris, Thank you for taking the time to write a review about your recent stay with us. We are working our hardest to improve the Howard Johnson in Newburgh. We truly appreciate your feedback and are very sorry for the condition of your room. We hope that you give us another chance to make your next visit a positive one.

6/10 Okay

Terry

Breakfast is coffee, breakfast bar and stale English muffins. Although the room was OK, facility is in poor shape.
Stayed 2 nights in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Terry,Thank you for taking the time to share your experience with us! We are working to improve our standards and apologize for the run down state of the hotel. We appreciate your feedback and we're glad your stay was enjoyable! We hope to have you with us again in the future

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine a quick overnight stop on a long drive
Stayed 1 night in Oct 2023
Response from Howard Johnson on 11 Oct 2023
Dear Joan,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear John,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

10/10 Excellent

Zach

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff at this property was so incredibly kind, helpful, and overall tremendous. I cannot say enough about how great my experience was with everyone from the HOJO team. However the hotel itself is not nearly as great. The hallway and rooms have a musky smell. The couches in the room have a filament and layer of moisture over them. It gives me an overall feeling of uncleanliness. Finally, the area the hotel is in less than redeemable. I cannot speak highly enough of the staff however, I would not stay here again
Stayed 1 night in Oct 2023
Response from Howard Johnson on 11 Oct 2023
Dear Zach,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 Terrible

Genaro

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no refrigerator, no hot water, the shower was leaking, there were critters in the room. The toilet was leaking/running water during my stay. There were noises throughout the night. would not advertise breakfast with just coffee, hot water and wrapped cupcakes. The property is run down and not maintained. I would never stay stay or recommend this property.
Stayed 3 nights in Sep 2023
Response from Howard Johnson on 11 Oct 2023
Dear Genaro,Thank you for taking the time to share your experience with us! We are working to improve our standards and apologize for the run down state of the hotel. We appreciate your feedback and we're glad your stay was enjoyable! We hope to have you with us again in the future.

6/10 Okay

patricia

The rooms were fine. I didn’t like that the front desk staff was not welcoming. She didn’t even smile.
Stayed 1 night in Oct 2023
Response from Hojo team on 4 Nov 2023
Dear Patricia,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

2/10 Terrible

Georgia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Had no hot water to take shower
Stayed 1 night in Oct 2023
Response from Howard Johnson on 11 Oct 2023
Dear Georgia, Thank you for taking time to write us this review, I apologize for this bad experience. We are very disappointed to hear that our rooms and service did not meet your expectations. Your remarks are well noted, we will make every effort to remove all shortcomings as soon as possible.

4/10 Poor

Jeffrey

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This is an unpleasant stay. I was upcharged my room because of false advertising of room prices, shower did not have hot water, and the breakfast was piss poor. They didnt even have ceral for my kids. Do not recommend this 3rd country hotel.
Stayed 1 night in Oct 2023
Response from Howard Johnson on 11 Oct 2023
Dear Jeffrey, Thank you for taking time to write us this review, I apologize for this bad experience. We are very disappointed to hear that our rooms and service did not meet your expectations. Your remarks are well noted, we will make every effort to remove all shortcomings as soon as possible.

4/10 Poor

Lucy, Groton Long Point

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had no hot water throughout our stay despite reporting this to the hotel after the first night. The advertised breakfast did not exist and there had clearly been an incident in the bathroom - the toilet and countertop had huge cracks in them and there was blood splattered everywhere below the sink. Otherwise the room was old but OK.
Stayed 2 nights in Sep 2023
Response from Guest Service on 2 Oct 2023
Dear Lucy,We sincerely apologize about your experience with us and assure we are working hard to make your next stay with us a better one. Your concerns have been noted, we are working to resolve these issues!

2/10 Terrible

Jonathan

Stayed 1 night in Sep 2023
Response from Guest Service on 2 Oct 2023
Dear Jonathan,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to better improve where we have fallen short for a better hotel experience!

2/10 Terrible

Brenda

Stayed 1 night in Sep 2023
Response from Guest Service on 24 Sept 2023
Dear Brenda,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for a better hotel experience!

4/10 Poor

ghislain

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Service on 24 Sept 2023
Dear Ghislain,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for a better hotel experience!

2/10 Terrible

Stephanie

Stayed 1 night in Sep 2023
Response from Howard Johnson on 11 Oct 2023
Dear Stephine,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for a better hotel experience!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Sep 2023
Response from Guest Service on 24 Sept 2023
Dear Robert,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

4/10 Poor

Willaim

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Service on 24 Sept 2023
Dear William,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for a better hotel experience!

4/10 Poor

pattie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There was no fridge no microwave no coffee in the room no breakfast. I got what i paid for.
Stayed 1 night in Sep 2023
Response from Guest Service on 24 Sept 2023
Dear Pattie,Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.