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Reviews of Flatiron Hotel

4 out of 5
Flatiron Hotel
9 West 26th Street, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 242 out of 999 reviews" "
Rating 8 - Good. 355 out of 999 reviews" "
Rating 6 - Okay. 211 out of 999 reviews" "
Rating 4 - Poor. 106 out of 999 reviews" "
Rating 2 - Terrible. 85 out of 999 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a little hard to judge as they had closed their doors and did not, apparently, notify Expedia. We arrived to a locked up building that had been closed for quite a while.
Stayed 3 nights in Oct 2019

6/10 Okay

kevin p.

Was not my first choice but a good hotel
Basic hotel no real frills To be said but not a. Unpleasant stay
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a hotel for a week stay for an employee, who was traveling to NYC to help at our shop. The location was a couple a blocks for where the employee was working, affordable (reasonable), and the front desk had such great service. The card used was declined due the bank locking it due to fraud charges (at 1:00 am), the front desk worked with me the next morning to refund the employee and use another card. The front desk was professional, quick and pleasant. Thank you to the lady who took 6 calls from me, while trying to figure the payment issue.
Stayed 5 nights in Jul 2019

6/10 Okay

Michael

Disliked: Staff & service
Place is meh
Room was small but functional. LOT of street noise, so a sound sleep wasn't in the cards. (We were on 9th floor). Biggest complaint was the people at the front desk were of little help in suggesting places to eat, how to get places or what to see. You were basically on your own. Also, no business center to print up airplane boarding passes. Overall, next time will spend a bit more for a more formal hotel.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to great resturants and a lot of other things. The hotel was very nice and had some great character.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not at all what I imagined from web info. Nice people, but a completely different feel than expected. The curtains are in photos, but the furniture was old and looked it, vertical blinds in the bathroom which did not provide complete privacy. Very unusual digital upgrades such as door lock/do no disturb and strange mirror in bathroom with screen and sensor, or was it a camera?
Stayed 5 nights in Jul 2019

6/10 Okay

Karen, Chicago

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The lobby was insanely hot. The "breakfast" was cereal, small off-brand yogurt, and not fresh fruit. Our room was okay, but the windows were filthy and one of them was cracked. The staff was pleasant, but we were not informed of the extensive renovations going on. Excellent location, but I probably would not stay here again.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Everything was "okay". Nothing was horrible and nothing was amazing. The only thing I would say is that next time you believe that an event (e.g. Pride Parade) is going to be blocking off the surrounding streets of the Flatiron hotel, to notify your guest via email. A simple email would have saved my family from being completely lost and confused about how we were supposed to get to the hotel. It took us just over an hour to figure out where we would be parking (because the parking the hotel directs you to is also blocked) and how we would walk to the hotel. An email would have helped us plan better.
Stayed 4 nights in Jun 2019

10/10 Excellent

T., Detroit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and knowledgable about the area for food.
Stayed 3 nights in Jul 2019

8/10 Good

Michele, Alllentown

Travelled with family
Liked: Cleanliness, staff & service
Great location with friendly staff..............,.,
Stayed 1 night in Jul 2019

6/10 Okay

Elmer, Canada

Travelled with family
Liked: Staff & service
Disliked: Amenities
It is an old building that needs renovation, especially the dining area. Need to put a common microwave.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The property description available online is no longer accurate and needs updated. The description boasts that the hotel has a bar and dining services, and neither are available. I found the check-in encounter was less-than-pleasant and the quality of the hotel reflected a need for some updates. Facially, the room appeared clean, but further inspection revealed some dirt in the bathroom and leftover coffee grounds in the coffee maker. My one good experience at this hotel was an encounter with the hotel cleaning staff, who helped me get some ice delivered to my room. Overall, I paid $469 for this room for one night and it was not worth it. If you can find accommodations elsewhere, do so.
Stayed 1 night in Jun 2019

6/10 Okay

John

Liked: Cleanliness, staff & service
Location lacking, but okay stay.
I literally booked this place at the airport before my flight. Check-in was smooth and the guy was super friendly. Breakfast was an apple and Apple Jacks. Room was clean and simple. We passed other doors that were broken and that wasn’t appealing—it looked like someone had broken in/out. Location was okay. Not far from a subway station, but not close to any good “after hours” place either. We got there around 2AM Sunday morning and realllllly struggled to find something to eat.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No amenities at all, in room fridge is an old style bar fridge that held small bottles and was not cold, had to have ice brought up but nowhere to keep anything cold. Bed was a double and not a queen I paid for. Stand alone closet with drawers under the bed which were heavy to pull out and you needed to be on your knees. You can hear everything from the room, single pane glass and we were on the 10th floor, we could here people talking from the restaurant across the street. Restoration of a church across the street, workers were installing an aluminum roof at 5:00am each day and then by 10:00 am they left the work site and no other work being done.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was small but cozy, cool features like a TV in the bathroom mirror, crazy showerheads, and memory foam mattress... My favorite thing about this hotel was the location! Perfect to be in the middle of NYC, you're within walking distance of basically everything or a short cab ride away. Would stay again just for the convenience of location.
Stayed 3 nights in Jun 2019

8/10 Good

Texicana, McAllen, Tx

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room decor was lovely and was in a good location with a good view of the Empire State Building.
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Location is great although can be noisy with local bar action.
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1st room was really small, very little breakfast choices, staff not so friendly and when I called the front desk for help they said they would send someone over no one ever came.
Stayed 3 nights in Jun 2019

2/10 Terrible

Joy-Leigh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIS PLACE SUCKS A$$
Hotel charged my card 1300 dollars and then tried to make like it was a glitch in the system and I'd have to wait to be reimbursed. I had management step in to fix it to only have it happen a second time the next day. HORRIBLE PLACE
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the building was in a central location to everything, which was great. The hotel staff was friendly and helpful with my questions considering I was visiting from out of town. The AC worked very well in our room with those 90% humidity days.. the elevators never took long.. however the bathroom was a bit small but nice. Even though the shower had something broken in it. The beds, not the best. No cushion at all. Covers were soft and comfortable but the bed left you a little cramped in the morning... Also. The Continental breakfast is a grab and go breakfast which is cool they offer that but a hot breakfast is always better. Especially when u have a kitchen on the facility to make a hot breakfast.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked that the property was in midtown. That’s pretty much it.
Stayed 3 nights in Jun 2019

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com please remove Flatiron from your site.
This hotel is not as advertised on Hotels.com, may I suggest you remove them from your platform as they don't meet your standards. My room was dirty to start and maid service never came to clean it, I had no soap, no clean towels, the AC was broken, there is no restaurant or breakfast as advertised. I had prearranged a package delivery and the hotel refused delivery when it arrived. I was using the hotel freezer bc there is no freezer in the rooms, the staff moved my breast milk from the freezer to the fridge, defrosting it and ruining my entire supply. I have a preemie baby so every bit of milk I can provide for him is crucial. I realize New York hotels are always a bit of a challenge but this was one of the worse I've stayed in.
Stayed 3 nights in Jun 2019

2/10 Terrible

Yvelisse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Stay Here
I’m from the Bronx but decided to spend Father’s Day weekend in the city with my fiancé and what a nightmare the weekend was! From booking a room and going to the room and it not being the room I book then having to get switch to another room and it still not being the correct room, let’s not mention the 300 dollar additional charge they charge my card saying first it was the trainee than the computer did it! Windows were black outdated room tv is literally on the other side of the room! Went to the movies around 11am came back at 2 and the room still hadn’t been cleaned! Grab and go breakfast is a joke the whole hotel is a joke! And when you don’t get what you paid for and ask for some sort of credit the look they give you!
Stayed 2 nights in Jun 2019

6/10 Okay

Manoj

Ok hotel
Ok hotel, check in on time but had to wait 1 hour. Some Tv channels buffering
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
The carpet was stained as was teh headboard. The batroom jets were dirty. the location was great and the beds were clean and comfy.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
They should have advised that there was construction on site.
Stayed 3 nights in Jun 2019

6/10 Okay

Flatiron

Travelled with partner
The location was key, which is why we chose this property. The building was in decent shape but there were several minor inconveniences that led to our OK rating. You could only get ice from the kitchen, some of the shower heads were broken, our phone couldn't call the front desk and some of the physical aspects were lacking (for example: the room carpet overlapped the hall carpet and was fraying)
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Sometimes the in-room free wi-fi dropped for a few minutes several times during the day.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
totally different from the photos !!! old, decadent, durth!!!! horrible !!!
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It's fine...
The Flatiron is definitely run down for a 4-star hotel. No bar or restaurant. "Breakfast" - "grab-n-go" isn't available until 8am and then the coffee wasn't ready until almost 8:30. I headed across the street to the cafe....It was clean and the staff was nice. The beds are like boards...we are staying another night in NYC but are changing hotels...
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large room and 24/7 staff service Not a great breakfast selection
Stayed 6 nights in May 2019

4/10 Poor

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price!
The hotel looks beautiful in the listing, but it's definitely not. Very outdated. Terrible service. Uncomfortable beds. The worst "grab and go" breakfast I've ever had. Cracked plaster and bathtub, overall just not nice, especially for the price. Great location, but not worth it. There are much nicer hotels for a better price.
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. Drab and depressing.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything advertised is a lie. It was as if we sleep in the road with all the car and walking traffic noise. The bed was rock hard. The floor may have been softer. The room made both of us sneeze and the air blows in your face while you sleep. There were not robes and slippers as stated on the website and the bathroom tv did not turn on. There are endless things to complain about. This is NOT a four star hotel in any way.
Stayed 2 nights in May 2019

6/10 Okay

Ozzie

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and easy place to stay
comfortable, clean rooms; cool aquarium in the lobby; helpful staff; the 'grab and go' breakfast was pretty minimal
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible experience from the beginning. The front desk staff is unfriendly, unaccommodating and poorly trained. Upon checking into our room, we realized that behind the curtains, repairs been made to the walls leaving patches of unpainted drywall exposed. Our TV remote did not work. We were in NYC for a quick weekend and did not spend much time in the room so we didn't find it necessary to complain. After our stay, I reviewed my credit card statement only to realize that the hotel had overcharged my credit card by $1000. There was also an $86 charge for "in room services", which I can assure you, I did not incur. Flatiron hotel has a prime location in the city and its such a shame that the terrible management and disarray of the property allow it to be such a terrible guest experience. Needless to say, I am extremely disappointed in my experience and will not be returning.
Stayed 3 nights in Apr 2019

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and great location for NYU
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Their website was misleading. They don't have a rooftop bar; in fact the rooftop is for lease.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building looks old from the outside but the room was perfect and gave us a good view - there is no restaurant in the hotel but there are many choices in the area which are close by. This is a small boutique hotel in a great part of town away from the mid-town touristy areas which I hate. If you want a nice hotel at a decent price - this is the place. Also the beds were perfect - I love a firm mattress and my wife and 2 kids got a good night's sleep here. I would definitely stay here again.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Disapointed, charged us 240.00 US in mastercard when we had already paid YOU, EXPEDIA they reversed it 2 days later. resort fees were 28.69 as per YOU< EXPEDIA they charged more. Breakfast was cold coffee, blackened bananas, cereal and yogurt that is ALL and. if you are lactose intolerance there is nothing, you should not say B-fast included. very disappointed with Expedia that you don't verify before advertising. I have been using you for a long time and the other BAD experience I had was in Paris, which I had advised you in July 2017.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019