Excellent Experience for a Great Price
This was our first time at the Washington Jefferson. The room was reasonably priced room for NYC. As a result, I would label our expectations as "cautious". However, our expectations were far exceeded by the comfort of the room and the excellent staff. The room was small, but the condition and cleanliness were outstanding.
When we first arrived, it was evident that the A/C was broken. The compressor was making a loud, awful sound and was leaking water on the window sill. It would have been nice if the hotel staff had recognized the problem and fixed it before we entered the room but they did not. Nonetheless, when I informed the front desk they arranged for the problem to be fixed within the hour. They said that if I were not satisfied with the fix they would change my room. That was not needed after the repair.
The staff at this hotel was excellent. This included the front desk, porters, and housekeeping people that we met during our stay.