Exterior

Reviews of W New York - Union Square

4.5 out of 5
W New York - Union Square
201 Park Ave S, New York, Ny 10003, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 1000 reviews" "
Rating 8 - Good. 318 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Makoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, staff & service
Lobby under renovation
Stayed 1 night in Mar 2024

10/10 Excellent

Cocó

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the rooms, unfortunately they didn’t warned me before that it was under construction
Stayed 3 nights in Feb 2024

6/10 Okay

seamus, new York

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I did not realize that the hotel is under extensive renovation with no restaurant, bar, room service or real lobby.
Stayed 1 night in Feb 2024

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property under renovation -- so no lobby or waiting area. But rooms were finished and most of the staff were very friendly. Loved the location in Union Square and the ease of taking the subway from there. The room was a good size and clean. Cleaning staff very conscientious and friendly.
Stayed 3 nights in Feb 2024

8/10 Good

Nancy

Construction is rough
Stayed 3 nights in Feb 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
Room was large. Hotel in a great location.
Stayed 3 nights in Feb 2024

8/10 Good

wonjoo, storrs

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Under the huge renovation construction
Stayed 1 night in Feb 2024

10/10 Excellent

Nels

Travelled with family
Liked: Property conditions & facilities
Still under renovation but they could not have been more accommodating. Updated rooms are beautiful and comfortable. Ideal location.
Stayed 1 night in Feb 2024

2/10 Terrible

Barbara MCNair Odeh

Disliked: Cleanliness, staff & service, property conditions & facilities
None Horrible / Waiting for three hours to get to my room after I was promised I’ll get in by three pm the manager must be New she did not know what to prioritize and get my room ready very upset And I expect some kind of discount for all this trouble.
Stayed 1 night in Aug 2023

6/10 Okay

rakesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel under construction, no food, no bar no room service, i asked Hotels.com to move me to another location and your Asian counterpart did not want to work with me. Bathroom smelled ( old wet towels ) very musky smelling
Stayed 2 nights in Jul 2023

10/10 Excellent

Santiago, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located, quite, very friendly staff, very walkable and easy access.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

MARIA ANGELICA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
W New York - Union Square saved our vacations. When we were looking for a good place to stay, it was super easy to make the reservation and since we got here until we left the service has been top notch: very friendly and efficient. The rooms are great. There’s construction going on, so don’t stay here if you mind a little noise during the week. It wasn’t a big deal for us and all of the other aspects were so great, that this was great value for our money.
Stayed 5 nights in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was better than ok
Stayed 3 nights in Jul 2023

4/10 Poor

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was under construction and we were misled. Expedia did not warn us that this hotel was under MAJOR construction and had no lobby or food services. Expedia also sold a room with two double beds as “perfect for a family of four”. We splurged for a fun family trip and ended up feeling ripped off. Don’t use Expedia.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

SARAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best location in NYC - free upgrade to a massive room with a view over union sq park. LOVE this place!
Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room - spacious with great views!!
Stayed 3 nights in May 2023

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ location and service
Spent plenty of time walking all around the surrounding area and the location cannot be beat. The staff is super welcoming and helpful. Since we were staying a few days we were upgraded to a better view of Union Square and it was amazing.
Stayed 4 nights in May 2023

8/10 Good

Ty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Convenient and Courteous
I chose this hotel based on location. It was only 2 blocks from an event that I was attending. I arrived in NY earlier than planned and stopped by the hotel to see if I could drop off my bag. My check-in time was 4pm and I arrived at 11am. I was given a room that was available immediately and a little less expensive. I was very happy to take the room, I didnt care about it not having a good view. The room was on the 7th floor, quiet and very clean. A renovation was taking place while I was there, but it didnt cause any issues for me. I was very pleased with the staff and the convenience of the location. Super easy to walk virtually anywhere you want to see all attractions in Manhattan. I'd have no hesitation to recommend this hotel to anyone visiting Manhattan.
Stayed 1 night in May 2023

4/10 Poor

Susan

Stayed 5 nights in May 2023

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service
Great location. My daughter is in school in Parsons. Going back I. Aug if I can afford it, I will be booking my stay there again!
Stayed 4 nights in May 2023

10/10 Excellent

BUQI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

yuxin

Stayed 6 nights in Apr 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st Visit to NYC
This is a nice place to stay. I liked that it was close to the subway, Whole Foods, Starbucks, and many other places. It was quiet and the bed was comfortable. The staff was great too. If I visit New York City again I will definitely stay here again.
Stayed 3 nights in Apr 2023

6/10 Okay

Kenon

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
What I did liked was the location. It’s in a very vibrant part of NYC. What I wasn’t happy about is the outrageous valet parking price. I know it’s NYC but dang! Also, I wasn’t pleased that the robe hanging in the bathroom was dirty. It looked like someone with makeup wiped their hands on it. The stain was obvious so it made me wonder about the cleanliness of the rest of the room. The ice machine was also broken on my floor. I called downstairs and they said they can’t send anyone to my room with ice because they were by the only ones there. I think the hotel is being renovated as the lobby looked small. Overall the stay was ok but I guess I expected more from a W hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nick

Stayed 1 night in Apr 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff and property in a very convenient part of the city. Shopping, parking, and dining available in the immediate vicinity. Great city views and super close to Irving Plaza for the event I was going to.
Stayed 1 night in Apr 2023

10/10 Excellent

Theresia M

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is being renovated and I was notified multiple times that this was happening. I chose to take my chances because I wanted this location. We never noticed any noise . We did have to ask for a coffeemaker and refrigerator, but both were brought to our room almost immediately. The furnishings and rooms are tired, but that’s why the place is being renovated. I think the staff is trying extra hard because of it. The bed was Heaven. I’m so glad I made the decision to stay there.
Stayed 3 nights in Apr 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

alicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I do love the Union Square/Gramercy area and stay at the W when I am in NYC. I was aware that the hotel is undergoing remodel so my rating on the amenities is as neutral as possible. Overall a good experience.
Stayed 3 nights in Apr 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel to stay in NY. Big rooms for NY. Hip hotel in a perfect part of the city. There was a little construction going on while we were there on the common floors but it was didn’t interrupt us at all. Service was excellent. Highly recommend and will try to stay here again when I come to NY
Stayed 3 nights in Mar 2023

10/10 Excellent

Rene, San Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked -Apples and water were provided. Service excellent
Stayed 2 nights in Mar 2023

6/10 Okay

Jill

Stayed 3 nights in Mar 2023

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great service. Ravi was very helpful in the front. Everyone was nice. Recommend highly.
Stayed 3 nights in Mar 2023

10/10 Excellent

Angilee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Everyone is incredibly kind. The hotel staff all referred to us by name over the 12 days we were there, which is such a kind gesture it really makes you feel at home. The housekeeping staff was incredibly kind and gracious. I mentioned that my husband was working from the room, so they left towels and toiletries in a bag by the door so as not to disturb him. Every time I saw the housekeeper in the hall, she asked if we needed anything else and was wonderful about any requests. I used the business center several times for work while I was there. The printer was out of ink and stapler was out of staples. I let the front desk know and they had replaced the ink and staples for me within 5 minutes! Every time I went in there for the rest of my stay, everything was perfect. I really cannot recommend this hotel highly enough!
Stayed 11 nights in Feb 2023
Response from Alexa on 12 Mar 2023
Thank you so much for your great feedback! We are happy to hear that you enjoyed your stay with us, and we were able to create a home away from home for you. I hope we are able to welcome you back in the future!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Second visit in 15 years. Still a quality hotel. Staff were friendly and helpful. Doorman always had a pleasant word. Rooms were a good size for NY. Linens excellent. Hot water in shower was more than adequate.
Stayed 2 nights in Feb 2023

10/10 Excellent

victoria, SECAUCUS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, friendly staff, nice room,
Stayed 1 night in Feb 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to Union Square subway access. The elevators require you to scan your room key which is a nice safety feature. A little loud but I haven’t found a place in the city that isn’t loud.
Stayed 4 nights in Feb 2023

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall staff

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience

4/10 Poor

Julie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sadly disappointed by one of my NYC faves
I've stayed at this property many times, and it was one of my favorite hotels in the city. So I was very disappointed to find this stay so lackluster. I don't know why the restaurant/bar wasn't open, which was especially disappointing for New Year's Eve. Also, the room was not as nice as I've had there before and terribly hot, and my room key didn't work in the last few hours of my stay. I hope this stay was unusual but at very high NYE prices, it left a really bad taste in my mouth about trying it again.
Stayed 1 night in Dec 2022

8/10 Good

William

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent accommodations. Spacious clean rooms. Remodel underway but no associated issues except loss of dining facilities. Given this ongoing process, price probably a bit high. Greatest assets are location and courteous, friendly and helpful staff at every level.

8/10 Good

Jasmine

10/10 Excellent

JD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Shelia, Stone Mountain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The W hotel in any city is almost always a great day! I read several reviews that stated, 'bad customer service, major construction throughout the day, noisy, dirty, electrical issues, the list goes on and on.. my story however is far different. I arrived in NY Dec 23rd amid freezing temperatures, constant rain, sleet and snow and the moment I walked in, I was greeted with a smile and an offer of assistance should I need it. They allowed us to check in ahead of the 4pm check in time.. which I was most grateful for. The lobby was warm, festive and just all around nice to walk in from the terrible weather. Our room was clean and orderly and WARM! I do not have a single complaint. I almost never eat in the hotel restaurant... who would... IT'S NYC! Wonderful food is everywhere!! So it matters not that the restaurant was under construction. I enjoyed my stay, slept well and was treated very nicely. I'm not Fancy pants so I don't expect anyone to treat me like a queen but I like respectful, honest staff to attend my needs should I need anything and that's exactly what I got. Please do not let the negative reviews sway your decision. Go have a great time at the W-Union Square!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy. Front desk was excellent
Stayed 1 night in Dec 2022