The W hotel in any city is almost always a great day! I read several reviews that stated, 'bad customer service, major construction throughout the day, noisy, dirty, electrical issues, the list goes on and on.. my story however is far different. I arrived in NY Dec 23rd amid freezing temperatures, constant rain, sleet and snow and the moment I walked in, I was greeted with a smile and an offer of assistance should I need it. They allowed us to check in ahead of the 4pm check in time.. which I was most grateful for.
The lobby was warm, festive and just all around nice to walk in from the terrible weather. Our room was clean and orderly and WARM!
I do not have a single complaint. I almost never eat in the hotel restaurant... who would... IT'S NYC! Wonderful food is everywhere!! So it matters not that the restaurant was under construction.
I enjoyed my stay, slept well and was treated very nicely. I'm not Fancy pants so I don't expect anyone to treat me like a queen but I like respectful, honest staff to attend my needs should I need anything and that's exactly what I got. Please do not let the negative reviews sway your decision. Go have a great time at the W-Union Square!