Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
67% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Kein Zimmer

Posted 22-Jul-2015
Suite schon Monate im voraus gebucht, Geld von Kreditkarte abgebucht, aber vor Ort kein Zimmer bekommen und vom Hotelmanager an Reiseführer verwiesen und im Stich gelassen. Soll schon öfter vorgekommen sein!! Nicht zu empfehlen!
1out of 5
by A verified traveller

Book at Times Square Towers at your Own Risk

Posted 15-Jun-2015
We arrived in the rain and evening and were told they cancelled our reservation due to water damage. The staff at the hotel that is in the same building advised this was not the case and that this occurs often. They gave no assistance in locating a place to stay. We had to start making calls and finding a place to stay immediately. It took us 6 days of emails and calls to get a refund. We had pre paid 6 months in advance. We took the check to the bank to cash and the staff at the bank also told us we were not the first to run into this situation with Times Square Towers. Not sure what kind of scam they are running but I would not recommend you take a chance. If you are looking to show up in New York and have no place to stay - this is the place for you.
1out of 5
by A verified traveller from Bruxelles


Posted 12-May-2015
Pros: Rien
Cons: La communication
Location: Le quartier est idéalement situé. Proche de tout.
Lors de notre arrivée en famille à l'hôtel, on nous annonce que notre réservation a été annulée. La cause improbable étant une fuite d'eau, mais je crois que c'est plutôt la nouvelle réglementation à NY pour la location des appartements. La moindre des choses aurait été de m'envoyer un mail ainsi que le remboursement, mais au lieu de cela on se retrouve sur place a devoir trouver et payer un nouveau logement. Je ne vous dit pas l'ambiance avec 3 enfants, se retrouver à la rue après un long voyage. L'hôtel n'a même pas proposé une alternative ou de l'aide pour nous reloger. La dame à l'accueil était aussi sympa qu'une porte de prison, et le propriétaire n'est jamais sur place. De plus l'hôtel a encore mis 2 semaines avant de me rembourser.
1out of 5
by Geir from Sarpsborg

Hold deg unna dette hotellet.

Posted 04-May-2015 on Hotels
Det ble ikke noe opphold. Da vi kom frem, trette etter en lang reise fra Norge fantes det faktisk ikke noe rom til oss. Det fantes heller ingen betjening som kunne forklare hva som hadde skjedd. Kun en dame med en provisorisk pult og datameskin med skriver. Hun kunne ikke forklare noen ting. Vi fikk en et skriv på at vi ville få våre penger tilbake, så måtte vi ut å finne et sted å bo. Ikke helt lett en torsdagskveld i New York.
1out of 5
by A verified traveller from Michigan

They cancelled apartment before arrival

Posted 24-Mar-2015
The apartment owner wrote that the apartment had water damage and gave me an incorrect apartment number. He did refund but left us at that late date of having to find new accommodations for 6 people. The apts are in the same bldg as the Cassa 45th St Hotel where we ended up staying at a exceedingly higher rate than in an apt for 6 people. There WAS no water damage in any of the apts according to the Cassa Hotel who would know if there was. We were basically bumped out of our apartment for likely a longer rental instead of our 3 night stay. Not happy!
5out of 5
by Darrin from NYC


Posted 23-Feb-2015 on Hotels
Great! Looking forward to returning!!
4out of 5
by Jordan from Wilmington, Delaware

Great hotel for downtown Manhattan

Posted 07-Feb-2015 on Hotels
Overall very nice. The location was convenient to many downtown destinations and the room was very nice and elegant.
4out of 5
by A verified traveller

bra lägenhet

Posted 03-Feb-2015 on Hotels
Hyrde lägenhetshotell. Det fanns tvättmaskin. torktumlare. micro spis kyl och frys. nya grejer. 28 våningen, Bra utsikt över stan. Gratis wifi. Städning $90 dock dyrt
5out of 5
by Elina from Helsinki


Posted 02-Feb-2015 on Hotels
Mukava yllätys kun emme ole aiemmin olleet vastaavassa "hotellityypissä". Loistava sijainti ja yllättävän hyvä varustus huoneessa ja siistiä. Tulemme toistekin! Tähtiluokituksensa arvoinen ehdottomasti.
4out of 5
by A verified traveller

Very appropriate and great location

Posted 28-Jan-2015 on Hotels
Very appropriate and plenty of room