Ratings based on 28 Verified Reviews

3.8 out of 5
67% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Book at Times Square Towers at your Own Risk

Posted 15-Jun-2015
We arrived in the rain and evening and were told they cancelled our reservation due to water damage. The staff at the hotel that is in the same building advised this was not the case and that this occurs often. They gave no assistance in locating a place to stay. We had to start making calls and finding a place to stay immediately. It took us 6 days of emails and calls to get a refund. We had pre paid 6 months in advance. We took the check to the bank to cash and the staff at the bank also told us we were not the first to run into this situation with Times Square Towers. Not sure what kind of scam they are running but I would not recommend you take a chance. If you are looking to show up in New York and have no place to stay - this is the place for you.
1 out of 5
by A verified traveller from Michigan

They cancelled apartment before arrival

Posted 24-Mar-2015
The apartment owner wrote that the apartment had water damage and gave me an incorrect apartment number. He did refund but left us at that late date of having to find new accommodations for 6 people. The apts are in the same bldg as the Cassa 45th St Hotel where we ended up staying at a exceedingly higher rate than in an apt for 6 people. There WAS no water damage in any of the apts according to the Cassa Hotel who would know if there was. We were basically bumped out of our apartment for likely a longer rental instead of our 3 night stay. Not happy!
5 out of 5
by Darrin from NYC

Darrin

Posted 23-Feb-2015 on Hotels
Great! Looking forward to returning!!
4 out of 5
by Jordan from Wilmington, Delaware

Great hotel for downtown Manhattan

Posted 07-Feb-2015 on Hotels
Overall very nice. The location was convenient to many downtown destinations and the room was very nice and elegant.
4 out of 5
by A verified traveller

Very appropriate and great location

Posted 28-Jan-2015 on Hotels
Very appropriate and plenty of room
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and HUGE for NY standards.

Posted 16-Jan-2015
Great experience I would definitely stay there again.
1 out of 5
by Deana from Baltimore maryland

The worst hotel in New York

Posted 15-Jan-2015 on Hotels
This is the worest hotel in New York and the worst staff I have two children three and four The reservation was under my wife's name and she was in convention I gave them all the information they did not check me in I fed up and I left got another hotel do not stay in this hotel
5 out of 5
by SHEAN

This traveller left a rating score only Posted 22-Dec-2014 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Large room. Had everything needed!

Posted 15-Dec-2014
Pros: Location, I had a great view down 45 street to the Hudson river.
Cons: Smell of garbage in the hall from the garbage chute
Location: Times Square and Rockefeller center.
It was great large room had a kitchen too."............
4 out of 5
Recommended
for Everyone
by A verified traveller from long island ny

Posted 08-Dec-2014
I went with my brothers and our family's for a winter get away very comfortable and plenty of room for all