Ratings based on 19,197 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Ideal for sightseeing in New York

Posted 22-Apr-2017
Clean bedding and clean towels...what more do you need. Staff pleasant and helped out when needed.
2out of 5
by A verified traveller

Posted 22-Apr-2017
A very tired looking hotel with sullen disinterested staff.
4out of 5
Recommended
for Everyone
by A verified traveller

Very accessible to everywhere.

Posted 22-Apr-2017
Myself and my husband had a very enjoyable 5 night stay at this hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

Great Place to Stay

Posted 21-Apr-2017
Pros: Historic, great staff, nice amenities
Cons: Elevators are almost always full. The stair towers came to be my best and fastest ways up and down to my room.
Location: Excellent location
Nice facilities, friendly staff, great location, clean room.
4out of 5
Recommended
for Everyone
by A verified traveller

GREAT LOCATION

Posted 21-Apr-2017
Pros: LOCATION
THE ROOM AND BATHROOM WAS VERY SMALL. I HAD NO WHERE TO GET MY MAKE UP DONE.
3out of 5
Recommended
for Everyone
by A verified traveller

Room cleanliness

Posted 21-Apr-2017
Towels are in great shape , white, but they miss the nice comfort smell. Room 1228 is properly vacuumed, bed is neat, but windows aren't properly sealed you can hear the street noise from the 12 floor at night, the room door has 10 cm space below were you hear everything happening at the corridor. No laundry bags available, room touch ups or simple maintenance is not done on regular basis so it became a huge maintenance task. Doormen Bernard,and Tony are great. Driver Neno is amazing well informed.
4out of 5
Recommended
for Everyone
by A verified traveller

Historic, hotel in a terrific location

Posted 21-Apr-2017
We liked everything about this hotel except the elevator services. There are not enough of them to service the often high volumes of people and their luggage. But the hotel's location and fabulous lobby and history can't be beat. Our room on the 14th floor had no frills whatsoever but it was comfy and clean. I'd stay here again despite the elevator issues and lack of anything but an ice bucket and cups. A short walk to Grand Central can't be beat. And that lobby is spectacular.
4out of 5
Recommended
for Everyone
by A verified traveller from MA

Great location with spectacular lobby

Posted 21-Apr-2017
This lobby is swoon worthy! Grand classic New York feel! The beds were just ok and the pillows uncomfortable. The heater could not be turned off at night leaving the room too hot. This must have led a previous guest to pry open the windows, which we could not get to close properly. Between the noise from traffic and construction on the building across the street, it was hard to sleep. Not our best stay here.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent, good localization.

Posted 20-Apr-2017
Very good time. A little trouble at check inn, but the personal of the hotel solve the problem immediately.
3out of 5
Recommended
for Everyone
by A verified traveller from DC

Posted 20-Apr-2017
There is no coffee maker in the room There was addition fee 19.24 dollars fee. That was not on Expedia details.