Ratings based on 16,137 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Great location! Terrible service!

Posted 13-Feb-2016
Location is great. Restaurant staff to bellmen had terrible customer service! Hotel rooms are very outdated. Feels like a motel
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 13-Feb-2016
Awesome hotel, our room was ready by 12:00, 3 hours before check in. Staff was great, price was great, and perfect location. Close to everything.
4 out of 5
Recommended
for Everyone
by A verified traveller

Would go back!

Posted 12-Feb-2016
Excellent location, bed extremely comfortable, service was extraordinary! Go to the bar - old school type, extremely busy and bartenders are amazing!
1 out of 5
by A verified traveller

Good location but mediocre staff

Posted 12-Feb-2016
Was unaware when I was checking in that someone was on staff. Tried to call front desk about no hot water in shower and I got hung up on. Were very rude staff. Wouldn't recommend to anyone
4 out of 5
Recommended
for Everyone
by A verified traveller from Shrewsbury, England

Great location and central to most attractions

Posted 12-Feb-2016
Friendly, warm and comfortable hotel to stay at, would recommend a stay in this hotel. Rooms were clean and tidy but lacked facilities to make drinks in the room. Close to all attractions making days out easy to get to.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Haven

Perfect port location

Posted 11-Feb-2016
The location of this hotel is key! 3 blocks from Grand Central Station and a perfect midtown stay (we only came in for a night because we were picking up friends from Grand Central; we were close to food and drink (only went over 2 blocks and had a great lunch, but also could travel all of Manhattan easily by subway. The room was extremely clean and the level of bed comfort I'd give a 3 out of 5. I do get rather startled when hotel rooms do not have coffee makers in their rooms, especially when it's 2016, so that's the only downfall I'd have with the review (then again, you're in Manhattan and can walk 50 feet and get a coffee).
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice Hotel Close to many restaurants.

Posted 11-Feb-2016
Pros: I fell in love with the lobby.
Cons: The bathroom weren't very nice.
Location: Many restaurant and close to grand central.
The hotel lobby was beyond gorgeous. The rooms were a little outdated. The room need it a fridge. The room was nice overall.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Feb-2016
Pros: Great location.
Location: Close to Grand Central Terminal.
Nice staff. Allowed us to check-in early when we arrived early in the morning on a red-eye flight.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 10-Feb-2016
Staff on reception were very rude both checking in & out! The concierge was excellent (Bill) as too the bell boys
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice hotel, really beautiful lobby

Posted 10-Feb-2016
Loved my stay at this hotel, perfect location, not very far from all the main sites. Was a little disappointed in the room,the bathroom was rather small and the shower head was half falling off the wall, other than that lovely place.