Ratings based on 18,768 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Not a 4 star hotel

Posted 20-Feb-2017
Pros: Not much
Cons: Quality of room.
Location: Location is great. Near Rockafella Center and Times Square
Touts themselves as the "Grand Dam of New York". It is not. But I'm sure at one time it was. Room smelled terrible. Very basic. Elevators had issues at times. Not what I expected. Will not stay again.
3out of 5
Recommended
for Everyone
by A verified traveller from NYC

Location location location

Posted 20-Feb-2017
Slitet hotel med oengagerad personal men med kanonläge
4out of 5
Recommended
for Everyone
by A verified traveller

great location

Posted 19-Feb-2017
Staff was very helpful. Walking distance to many tourist attractions.
4out of 5
Recommended
for Everyone
by A verified traveller from SAN FRANCISCO

Nice Hotel near lots of things to see

Posted 18-Feb-2017
Nice hotel and location to downtown and Time Square. Heating system needs upgrade our room was noisy. But overall very nice place to stay.
2out of 5
by A verified traveller

Old hotel with rude bellmen

Posted 18-Feb-2017
The hotel is very pretty but it is also very old. The walls are extremely thin and you can hear everything going on. The front desk staff were very pleasant but if you don't have any cash on you, make sure you don't have a bellmen help you with anything. If they carry your bag or touch your bag they expect a tip. They will stand there and wait for their tip. If you don't have any cash, prepare to receive an attitude.
2out of 5
by A verified traveller

Hidden fees

Posted 18-Feb-2017
After flying into NYC we went to check into the Roosevelt hotel and were told about a $21 a night fee that we were previously unaware of. For an additional $21 a night more we could have stayed at a more modern hotels. It seemed like hidden fees.
3out of 5
by A verified traveller from Boston, MA

Just fine

Posted 16-Feb-2017
Pretty good location. The hotel is dated. Not sure if I just got the "Expedia" room, meaning it was small, dark, across from a staff area and definitely not a king size bed but it left much to be desired. My room was across from the staff laundry and elevators room 324 I believe? This mixed with the surprisingly not soundproof doors led to an unrequested early morning. Bathroom was tiny and outdated. Room service staff was lovely but front desk staff not so much. There is an additional $20+ per night charge for I'm not sure what, but be advised. Elevators take forever. Food was decent. Overall I think there are better choices in NYC.
2out of 5
by A verified traveller

I love Lucy

Posted 16-Feb-2017
Had a reservation for a deluxe room with a KING size bed and it wasn't ready when checking in. Got a room with two double beds. Don't know what makes it a deluxe room because a holiday inn has nicer rooms and you have a fridge and coffee machine in room.
4out of 5
Recommended
for Everyone
by A verified traveller from s

Posted 16-Feb-2017
It was a great experience. The bed was really comfortable. The only thing missing were robes.
4out of 5
Recommended
for Everyone
by A verified traveller from AB, Canada

Nice hotel, close to Times Square & Grand Central

Posted 16-Feb-2017
Pretty nice hotel, however, I was not blown away by their Deluxe King room for how much they charge for it!