Ratings based on 16,526 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Good location to locations and food.

Posted 30-Apr-2016
Check in was rude due to an error on my part, but I corrected and the second time was very pleasant. Room was not really large, but was clean and updated.
4 out of 5
by A verified traveller

Great place!

Posted 27-Apr-2016
Great place for a first timer to NYC. With in walking distance to Times Square.
4 out of 5
by A verified traveller from Melbourne

Heritage New York Hotel in great central location

Posted 27-Apr-2016
Pros: Heritage feel and old world ambience. Great central location. Fantastic 46th floor rooftop bar.
Cons: Room tended to be a tad dark & bathroom could do with a new vanity & a bit of a freshen up.
Location: Location on the corner of Madison & E45th smack bang in the middle of midtown, easy walking distance to Time Sqr ,Grand Central, 5th Avenue, Central P
The Roosevelt has a grand foyer with a great ambience and really gives one a sense of what guests in years gone by would have experienced. It makes a nice change from the popular contemporary hotel chains which all tend to lack character and have a clinical sameness to them. Michael on the concierge desk was very helpful although the reception desk staff seemed off hand at times and less welcoming.
4 out of 5
by A verified traveller

Classic and Classy, World Class Staff

Posted 24-Apr-2016
Pros: The staff were excellent all around, from front desk, bellmen to concierge top shelf service and attention no matter what we were dressed like.
Cons: Bathrooms have very little counter space - but hey, it's old-school NY and everything else rocked.
Location: Couldn't ask for a better location for mid-town... really good bang for the buck!
Our room wasn't ready, so they gave us a really generous upgrade to a suite with a view. The location is great, rooms clean and well appointed. The staff were excellent all around, from front desk, bellmen to concierge top shelf service and attention no matter what we were dressed like.
3 out of 5
by A verified traveller from Jerusalem

A good central location.

Posted 24-Apr-2016
Pros: The location.
Cons: The maintenance
Location: Central location and near to evrything
Nice but not more than that. The location is very good
4 out of 5
by A verified traveller

nice hotel

Posted 23-Apr-2016
nice hotel very good location the only thing that was missing was tea and coffee in your room.
3 out of 5
by A verified traveller from Karlsruhe

Sehr zentral, altes Hotel mit oberflächlichem Pers

Posted 23-Apr-2016
Pros: Die Lage und die Lobby
Cons: Rücksichtsvoller und aufmerksamer mit den Gästen umgehen - das betrifft nicht die Rezeption.
Location: Super Lage - alles bequem erreichbar, 2 Minuten bis zum Grand Central
Sehr gute Lage, alles super gut erreichbar. Zimmer alt und abgewohnt, aber relativ sauber. Rezeption freundlich, nett, sachlich - Lobby underschön. Zimmerpersonal schlampig, leert nicht täglich dei Mülleimer, füllt nur gelegentlich Shampoo nach, putzt auch nach 22Uhr lautstark das Nachbarzimmer.
4 out of 5
by A verified traveller

Very positive but ...

Posted 23-Apr-2016
Pros: The lobby, and the privacy of the room with the little entrance that separates hallway from the room.
Cons: Train concierges: Improvement in customer service. Have them ask the questions and be specific
I liked the hotel lobby, the room was very comfortable. However, the bathroom was a little dated. Disappointed with one concierge who made little effort to ask questions in order to help me plan out my day. The male concierge was much more helpful, but again, I had to ask the questions in order to plan out the day. Train your concierges in asking questions since the visitor does not know the city.
3 out of 5
by A verified traveller

Close to grand central. Good location

Posted 23-Apr-2016
Hotel was close to grand central so was easy to get to.check in was easy staff were efficient but not overly friendly. Room was a decent size considering big city hotels. Room was furnished well but dusty in some places.one small thing I would suggest for the room is a pen and note pad to jot down messages or even plan your day. Overall the stay was enjoyable and would recommend to friends
5 out of 5
by A verified traveller from MA

Nice Hotel Close to Time Sq

Posted 22-Apr-2016
I stayed here for 3 days with my sister and we had a great time. Very accessible to many means of transportation and close to the city life. Great dining options near the hotel as well. Would definitely come back!