Ratings based on 888 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Great location - Average Hotel

Posted 25-Mar-2017
Pros: Location and staff is terrific, nothing else is very special.
Cons: Offer feather pillows in rooms, larger shower, update the rooms, and upgrade the breakfast - willing to pay for the breakfast upgrade.
Location: Amazing location, 3 minute walk to Times Square.
Great location in the heart of the theater district, with a very nice staff. Room is dated, with an average at best free continental breakfast. We opted on the second day to upgrade to the buffet breakfast at the Millenium Hotel next door (owns the Premier Hotel), which was better than the free breakfast at the Premier, but nothing special. Regarding the room, never could get the room cool and the shower was way to small for the large bathroom.
Comment from Hotel Management
29-Mar-2017 by Guest Relations Manager, Hotel Management
Thank you for sharing your feedback with us. We have several exciting changes in store for our guests to experience and we hope to have the opportunity to showcase them to you in the future!
3out of 5
by A verified traveller

Posted 24-Mar-2017
need to improve staff response to needs of clients
Comment from Hotel Management
27-Mar-2017 by Niek, Hotel Management
Thank you very much for your review
3out of 5
by A verified traveller

Good location, but disappointing overall

Posted 21-Mar-2017
Location was very good, right down the street from Time square. Room was ok, but weird things like no fridge, only light blankets on the bed and an elevator that never seem to function correctly took away from the experience. Also, the hotel would not honor a price guarantee because I rented it a few weeks in advance costing me an extra 160 dollars. I wouldn't stay here again.
5out of 5
Recommended
for Everyone
by A verified traveller from Auburn, AL

Memorable View

Posted 13-Mar-2017
Pros: Great room at a great rate.
Cons: Due to exterior construction we couldn't see the small sign for the hotel. They need a sign that can be easily seen.
Location: Everything at Times Square is right there. Convenient to numerous great restaurants and shops.
We had a memorable view of the New Years ball from our room. The room was large and comfortable.
Comment from Hotel Management
20-Mar-2017 by Guest Relations Manager, Hotel Management
Thank you Rodger for sharing your feedback. We are in the midst of updating our hotel and hope you are able to return back again soon!
5out of 5
Recommended
for Everyone
by A verified traveller from Vancouver BC

Great location!

Posted 09-Mar-2017
Location: Times Square, Broadway, Rockefeller Centre, Fifth Avenue - just steps away!
This hotel is great. Rooms are big considering it's in New York. Nice and clean, staff are very friendly. It's in a great location, perfect for hopping around New York and sightseeing. Breakfast is basic, but good. Loved the nightly happy hour as well. Would definitely recommend.
Comment from Hotel Management
22-Mar-2017 by Niek, Hotel Management
Dear Amy, thank you for your review. We take pride to provide excellent customer service and we are looking forward to welcome you back. Kind regards, Niek Mestdagh Hotel Manager
4out of 5
Recommended
for Everyone
by A verified traveller from no

*

Posted 25-Feb-2017
No I would not like to write about my experience.
Comment from Hotel Management
20-Mar-2017 by Niek, Hotel Management
thank you for your review
5out of 5
Recommended
for Everyone
by A verified traveller

All in 1 hotel

Posted 23-Feb-2017
This hotel offers so much for such a great price! Spacious room, very clean, free continental breakfast, free wifi, free cocktail hour which we included wine, various soft drinks and Hors d'oeuvres, bottled water in room and when requested via housekeeping. Comfy bed, although pillows were too high for my liking. In a great location, minute walk from time square and many restaurants and close to other sites!
Comment from Hotel Management
23-Feb-2017 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay! Please visit again soon!
4out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Nice hotel within walking...

Posted 22-Feb-2017
Pros: Clean, courteous staff.
Cons: An omelette station would be nice with the complimentary continental breakfast station.
This is a nice hotel and is located in a great location. It's easy to get to many attractions within walking distance.
Comment from Hotel Management
23-Feb-2017 by Guest Relations Manager, Hotel Management
Thank you Fritz for sharing your feedback! We are delighted you enjoyed your stay and hope to see you again soon!
5out of 5
Recommended
for Everyone
by A verified traveller from Ruislip

Tasteful boutique hotel near Times Square.

Posted 13-Feb-2017
Pros: Location; breakfast; boutique-style.
Location: Times Square on your doorstep, with a host of things to do. O'Lunneys Irish pub on the next block does nice food and had a good atmosphere.
I've been to NY a number of times, but this is a real find. It's quite well hidden and there's only a subtle little sign outside to indicate where it is - we walked past it a few times before realising where it was. But having found it, we were very impressed. For a NY hotel, the rooms were spacious. The bed - whilst not enormous - was comfortable. The shower was powerful (although it did have a shower curtain - why do hotels still have shower curtains? They're gross!!) and the decor in general wasn't bad. We stayed in February with a foot of snow on the ground, and I did think the room was cold at night - even with an additional blanket. But the weather was bitterly cold, so perhaps that's not surprising. The continental breakfast is pretty good, too - although the breakfast room is small and can get busy. The staff were very nice - friendly and courteous. All in all, a very good hotel just a stone's throw from Times Square.
Comment from Hotel Management
21-Feb-2017 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay with us Martin! With the exciting changes we have planned, we can't wait for you to return back and experience them!
3out of 5
by A verified traveller from Perth WA

Underwhelming

Posted 11-Jan-2017
Pros: Room size and Cleanliness
Cons: More amenities ...MUCH better Comp breakfast with palatable coffee.
Location: Brilliant location.
Although the location was good...the facilities were pretty basic...a lot of the room amenities no longer supplied including a bar fridge which had been removed ! I booked because it was advertised on Booking.com as being so close to Times Sq with Views...NO VIEWS at all because the Millenium Hotel Group have now built the Broadway next door ...blocking any views that may have been available at one time ? Because I booked 8 months in advance ..I think I got good value as NY standards go ,but even the staff..although polite were not very 'Service' Oriented. I would try another hotel next time...Complimentary breakfast was awful ...So I opted to pay and eat out.
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
We apologize for the challenges you have faced during this recent stay here with us. We are in the midst of several changes and we hope in the future you are able to return back to witness all of these exciting updates.