Ratings based on 1,178 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from South of France

Smaller hotel around the corner off Times Square

Posted 12-Feb-2018
Pros: Hotel size and location - ideal for 1st time visitors to NYC and theatre goers
Cons: Staff attitude and friendliness / training , housekeeping / cleanliness, visibility of hotel (taxi driver drove past it first time)
Location: Ideal location if you plan to visit a Broadway Show or for first time visitors to NYC. Grand Central Station only a few blocks away.
Two major issues at The Premier Times Square Hotel - rude staff with attitude and lack of cleanliness in the room. Staff at Front Desk and in Breakfast Room clearly lacks training and service orientation. You feel like disturbing Morning FO staff (still chewing on breakfast) and being told off if you have a problem. Evening FO staff on private telephone conversation. Breakfast staff - no good morning, no smile, no small talk - nothing. Staff turns back on you and watches TV or reads newspaper. Starts clearing buffet at 9:45 AM. Housekeeping - aircon cover in room blackened, bathroom - shower + toilet ok, but lamps on mirror covered in dust, have never been cleaned, thick layer of dust also on top of mirror. Supporting feet of wash table completely dirty. Positive surprises: Barman during Happy Hour and Morning Bellman - both very friendly and cheerful. You can deal with so called "hardware" problems - i.e. chipped and dated furniture in breakfast room, thin walls and elevator noise - but rudeness and arrogant attitude of staff is simply unacceptable for any kind of hotel, even in NYC. Unfortunately, the above are reasons enough for me not to return to this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice place to stay!

Posted 22-Jan-2018
Pros: Proximity to Times Square & the Theatre district.
Cons: Check in was slightly confusing. No one at front desk, so we had to go over to the "sister" property in adjoining building b to check in.
Would stay in the hotel again. Room as nice & proximity to Times Square & other attractions was very convenient. Thank you.
Comment from Hotel Management
24-Jan-2018 by Niek, Hotel Management
Thank you for your review
1 out of 5
by A verified traveller from Los Angeles

Will never go back again......

Posted 16-Jan-2018
Pros: nothing
Cons: everything.....
We arrive at the hotel, the room was so cheap looking and feel so dirty that we only stay 1 night and leave to another hotel.... i call the manager to explain him and he starting to argue with me so i told him " keep my money for the 3 additional nights i already paid, but you just loose a customer...". I don't recommend this hotel at all.....
Comment from Hotel Management
18-Jan-2018 by anonymus, Hotel Management
Please accept our sincere apologies for the inconvenience encountered during your stay
3 out of 5
by A verified traveller

Posted 15-Jan-2018
The check-in process was an ordeal. There was only one employee at the reservation desk and she was very unpleasant. No interest whatsoever in supplying useful information. The bellboys provided only grudging service. At the conclusion of the stay, we were charged a "facilities fee" per room because we had made the reservation through an external service. Never again.
Comment from Hotel Management
17-Jan-2018 by anonymus, Hotel Management
Please accept our sincere apologies for the inconvenience encountered during your stay
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Jan-2018
Great location. Breakfast and receptions are included everyday ! Great staffs and comfy rooms !! A great hotel overall !!
Comment from Hotel Management
09-Jan-2018 by Niek, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington UK

Great Hotel

Posted 04-Jan-2018
Stayed here before and it was just as good this time. Wouldn’t stay anywhere else, great staff and the position couldn’t be better. Can’t wait for our next trip.
Comment from Hotel Management
05-Jan-2018 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from australia

Close to Times Square

Posted 03-Jan-2018
This hotel was within walking distance to Times Square, Rockerfella and surrounds - plenty of restaurants to choose from and you don't have to go far to many
Comment from Hotel Management
09-Jan-2018 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jan-2018
New Year's Eve with a view of the Ball and didn't have to be out in the cold......Priceless!
Comment from Hotel Management
04-Jan-2018 by Niek, Hotel Management
thank you so much for your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in a fabulous location!

Posted 24-Dec-2017
Great hotel! Put the mini fridges back in the rooms for perfection.
Comment from Hotel Management
26-Dec-2017 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from Hilton Head SC

Great location -nice breakfast and wine and cheese

Posted 19-Dec-2017
Have stayed here a few times and will do in the future
Comment from Hotel Management
13-Jan-2018 by Niek, Hotel Management
thank you for your review