Ratings based on 860 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from no

*

Posted 25-Feb-2017
No I would not like to write about my experience.
5out of 5
Recommended
for Everyone
by A verified traveller

All in 1 hotel

Posted 23-Feb-2017
This hotel offers so much for such a great price! Spacious room, very clean, free continental breakfast, free wifi, free cocktail hour which we included wine, various soft drinks and Hors d'oeuvres, bottled water in room and when requested via housekeeping. Comfy bed, although pillows were too high for my liking. In a great location, minute walk from time square and many restaurants and close to other sites!
Comment from Hotel Management
23-Feb-2017 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay! Please visit again soon!
4out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Nice hotel within walking...

Posted 22-Feb-2017
Pros: Clean, courteous staff.
Cons: An omelette station would be nice with the complimentary continental breakfast station.
This is a nice hotel and is located in a great location. It's easy to get to many attractions within walking distance.
Comment from Hotel Management
23-Feb-2017 by Guest Relations Manager, Hotel Management
Thank you Fritz for sharing your feedback! We are delighted you enjoyed your stay and hope to see you again soon!
5out of 5
Recommended
for Everyone
by A verified traveller from Ruislip

Tasteful boutique hotel near Times Square.

Posted 13-Feb-2017
Pros: Location; breakfast; boutique-style.
Location: Times Square on your doorstep, with a host of things to do. O'Lunneys Irish pub on the next block does nice food and had a good atmosphere.
I've been to NY a number of times, but this is a real find. It's quite well hidden and there's only a subtle little sign outside to indicate where it is - we walked past it a few times before realising where it was. But having found it, we were very impressed. For a NY hotel, the rooms were spacious. The bed - whilst not enormous - was comfortable. The shower was powerful (although it did have a shower curtain - why do hotels still have shower curtains? They're gross!!) and the decor in general wasn't bad. We stayed in February with a foot of snow on the ground, and I did think the room was cold at night - even with an additional blanket. But the weather was bitterly cold, so perhaps that's not surprising. The continental breakfast is pretty good, too - although the breakfast room is small and can get busy. The staff were very nice - friendly and courteous. All in all, a very good hotel just a stone's throw from Times Square.
Comment from Hotel Management
21-Feb-2017 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay with us Martin! With the exciting changes we have planned, we can't wait for you to return back and experience them!
2out of 5
Recommended
for Couples
by A verified traveller from varese

albergo comodo a NY

Posted 01-Feb-2017
Pros: posizione centrale
Cons: ristrutturazione necessaria
Location: buona posizione in time squre
Albergo comodo, in pieno centro in NY, purtroppo arredaamento della camera obsoleto, moquette al pavimento ormai usurata e non igenica, colazione scarsa
Comment from Hotel Management
06-Feb-2017 by Guest Relations Manager, Hotel Management
Please accept our sincerest apologies regarding your recent stay. We have many changes planned for our hotel and we hope to welcome you back to experience them all.
3out of 5
by A verified traveller from Amsterdam

More expensive, less service

Posted 20-Jan-2017
We have been at the premier hotel over 15 times but this was our worst experience so far. It seems the new management is trying to maximize profits by cutting off a lot of amenities. Drinks only from 17-18 instead of 17-19. Only monday- friday instead of 7 days a week. No more beers being offered and a change in wine brand every day. No more turn down service at the room. We spoke 5 regular customers who talked about going towards another hotel next time the are in ny. That seemed to be the talk al week. I am not sure myself as the staff at the premier lounge/ Mezzanine are still very friendly.
Comment from Hotel Management
25-Jan-2017 by Guest Relations Manager, Hotel Management
We are deeply sorry for your recent experience Ninian. At the moment we are in the midst of several changes and hope you are able to return in the future to experience them all firsthand.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jan-2017
estadia muito agradavel. recomendo mesmo sendo periodo de final de ano..muito bom
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
We are delighted you enjoyed your stay and hope to see you back again soon!
3out of 5
by A verified traveller from Perth WA

Underwhelming

Posted 11-Jan-2017
Pros: Room size and Cleanliness
Cons: More amenities ...MUCH better Comp breakfast with palatable coffee.
Location: Brilliant location.
Although the location was good...the facilities were pretty basic...a lot of the room amenities no longer supplied including a bar fridge which had been removed ! I booked because it was advertised on Booking.com as being so close to Times Sq with Views...NO VIEWS at all because the Millenium Hotel Group have now built the Broadway next door ...blocking any views that may have been available at one time ? Because I booked 8 months in advance ..I think I got good value as NY standards go ,but even the staff..although polite were not very 'Service' Oriented. I would try another hotel next time...Complimentary breakfast was awful ...So I opted to pay and eat out.
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
We apologize for the challenges you have faced during this recent stay here with us. We are in the midst of several changes and we hope in the future you are able to return back to witness all of these exciting updates.
2out of 5
by A verified traveller

Male. Informazioni non corrette su drink e stuz.

Posted 09-Jan-2017
Male informazioni non corrette per quello che riguarda le Amenities come drink e stuzzichini. Frigobar non presente in camera e personale non Cortese .
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
Thank you for sharing your feedback with us. At this time we only offer complimentary fridges to our guests upon request. With the changes about to come our way we hope you are able to return back to us in the future.
4out of 5
Recommended
for Everyone
by A verified traveller

Tolle Lage, netter Service!

Posted 04-Jan-2017
Die Lage ist super, das Personal stets freundlich und zuvorkommend. Leider fanden wir im Bett das ein oder andere Haar das nicht von uns stammte. Beim Frühstück muss man rechtzeitig kommen, ab 9.30 Uhr geht man beinahe leer aus. Ansonsten Top!