Ratings based on 1,240 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from los Angeles

Posted 13-Apr-2018
i had a very good experiance , near to the happening
Comment from Hotel Management
15-Apr-2018 by Niek Mestdagh, Hotel Management
Thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from Waldorf MD

Hamilton trip

Posted 11-Apr-2018
Did an overnight trip to NYC to see Hamilton and stayed at this hotel because of the location and reviews. Overall we were pleased. My husband didn’t like that the gym was too hot and that there were no towels or wipes for the machines. My only issue was upon arrival I needed to ice my knee having recently undergone knee replacement surgery. I called house keeping and an hour later the ice still hadn’t arrived. We just left to gone get lunch and get ice there. Others than that. Room service dinner was excellent and the room comfortable.
Comment from Hotel Management
13-Apr-2018 by Anonymus, Hotel Management
Thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Perfect Location

Posted 09-Apr-2018
It was perfect for what I needed which was to get around easily with the subway. I also loved all the restaurants around and the shopping. The room I stayed in was very clean. By the bed there was a reinforcement wall piece sticking out with nails. Didn’t bother me but it did take away from the room. The shower was extremely small - no flex room for elbows. I would stay here again though.
Comment from Hotel Management
09-Apr-2018 by Niek, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from dallas texas

Posted 08-Apr-2018
It was the best part of a cold rainy week in NYC. Staff is courteous. Rooms are comfortable and location is perfect.
Comment from Hotel Management
08-Apr-2018 by Niek Mestdagh, Hotel Management
Thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from Uk

Nice central hotel

Posted 06-Apr-2018
Nice central hotel, yet very quiet. Nice touch with complimentary breakfast - set us up well for the day ahead.
Comment from Hotel Management
07-Apr-2018 by Niek Mestdagh, Hotel Management
Thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from New York - midtown

Hidden Gem in theatre district

Posted 05-Apr-2018
Hidden to me at least! I work in NY, but rarely stay in town. Found this hotel on Expedia and looked good, but was better than that! Clean rooms, well appointed, really nice size room and bathroom! Will definitely look to treat ourselves to a weekend in city and book here! Close to subways and main tourist section of town which might be important for some looking for that.
Comment from Hotel Management
05-Apr-2018 by Niek Mestdagh, Hotel Management
thank you so much for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from NC

Posted 05-Apr-2018
Pros: Location, Location, Location and the afternoon reception. Very nice to sit down after lots of walking each day.
Cons: A deep cleaning and checking the rooms for worn, broken or not properly working furniture and fixtures. Some travelers are picker than myself.
Location: Walk out and turn right. At the next intersection look right and left and decide which way to go. Right there at Time Square and Duffy square.
The hotel was nice and perfect location. Just around the corner from Time Square and Duffy Square. Can walk to Macy's and the Empire State building, 5th and Madison Avenue, the garment district, the library, Rockefeller, and we even walked to Central park. Could see the New Years ball from our room. Continental breakfast had lots of pastries and bakery items to chose from but it is a continental breakfast not a full meal. The afternoon reception was very nice but only light nibbles. Don't expect to be able to make a meal out of it. The following details did not bother me but based on other reviews, adding so that the hotel can take a look at the condition of the place and for other travelers who may have different expectation for a place to stay. Could use a serious deep cleaning. There was a layer of dust on the baseboard edge in the bathroom window ledges and other area. Cabinets are worn, cabinet doors don't stay closed and the bottom of the cabinet was broken and just leaning in there. Closet door wouldn't stay closed. drawers were dirty inside so wiped them out before putting our clothes in. Take advantage of the Millinium Hotel next door, the two hotels work together and everyone there was very helpful and willing even though we were at the other location. The Premiere has minimum staff. Take advantage of the luggage hold either before check in or after checkout if you don't have to leave immediately. It is a locked room if you ask for it. Would stay again.
Comment from Hotel Management
05-Apr-2018 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Right in the middle of everything

Posted 05-Apr-2018
If you are looking for a hotel in the middle of times square this is a great choice
Comment from Hotel Management
05-Apr-2018 by Niek Mestdagh, Hotel Management
thank you very much for your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Apr-2018
there are no ice machines on the room floors also no mini friges
Comment from Hotel Management
06-Apr-2018 by Niek, Hotel Management
thank you for your review
3 out of 5
by A verified traveller from New Jersey

Times Square central

Posted 01-Apr-2018
Pros: Location
Cons: Room amenities
Location: Right in the middle of Times Square, central to most attractions.
Hotel was clean and quiet but very bare bones with amenities. There was no connection for cell phones, no refrigerator in room, also no clock. Breakfast was included which was a bonus, but again, selections were very limited. Front desk staff were very personable and helpful. Next time, I'd spend a bit more for the little extras!
Comment from Hotel Management
01-Apr-2018 by Anonymus, Hotel Management
Thank you for your review