Ratings based on 1,278 Verified Reviews

4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller from Canada

Posted 21-May-2018
Overall the room is good except a bit smelly when we first walked in. After a while the smell seems gone, not sure If it’s really gone or just we were used to it. The concierge is very helpful. Because of my flight schedule, I have to ask them several times for the lobby bathroom keys so I can fresh up when I didn’t have a room yet and after check-out but hours before I leave to the airport. They are very kind let me wait at the lobby to rest when it’s very hot outside.
Comment from Hotel Management
21-May-2018 by Niek, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-May-2018
great staff and service, great location near broadway
Comment from Hotel Management
19-May-2018 by Niek , Hotel Management
Thank you for your review
5 out of 5
by A verified traveller

Posted 15-May-2018
Viviana at reception was very helpful upon our early arrival. Pleasant professional and efficient. The continental breakfast and happy hour are terrific and again the staff is unfailingly helpful and pleasant. The room was spotless and the location super accessible
Comment from Hotel Management
16-May-2018 by Niek, Hotel Management
thank you for your review
4 out of 5
by A verified traveller

Posted 15-May-2018
Well positioned for central Manhattan.
Comment from Hotel Management
16-May-2018 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in a convenient location

Posted 15-May-2018
Difficult to find the entrance from the street and the reception area is small and understaffed. Personnel are great, rooms are updated and clean and mattresses are very comfortable. Really liked the free continental breakfast. Definitely a great place for an overnight (or more) business trip.
Comment from Hotel Management
15-May-2018 by Niek, Hotel Management
thank you for your review
4 out of 5
by A verified traveller from South Carolina

Posted 14-May-2018
Great location.... rooms can do with a little improvement, such as more outlets for chargers! Breakfast was very good- staff there were very efficient and friendly! Wine and cheese hour is an extra delight!
Comment from Hotel Management
15-May-2018 by BENEDICT NG , Hotel Management
Dear Ms Cathi, thank you for choosing to stay with us. We work hard to ensure you have a lovely time. Please share your experience in Tripadvisor. Thank you, Benedict Ng General Manager.
5 out of 5
by A verified traveller from Royersford PA

Posted 14-May-2018
We were there for 1 night. Easy check-in and check-out. They held our luggage while we explored NY. We would go back again!!!!! Bed was comfortable and room was clean.
Comment from Hotel Management
14-May-2018 by Niek, Hotel Management
thank you so much for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from Glos

New York hotel

Posted 13-May-2018
*good hotel very close to Times Square and most of the theatres
Comment from Hotel Management
14-May-2018 by Niek, Hotel Management
thank you for your review
5 out of 5
by A verified traveller

Posted 13-May-2018
Great place and location. We had a wonderful night.
Comment from Hotel Management
14-May-2018 by Niek, Hotel Management
thank you for your review
3 out of 5
by A verified traveller from Nyc

Excellent location

Posted 10-May-2018
Excellent location but no view. Huge window that faced the back of a building. Room was nice.
Comment from Hotel Management
14-May-2018 by anonymus, Hotel Management
thank you for your review