Ratings based on 825 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jan-2017
estadia muito agradavel. recomendo mesmo sendo periodo de final de ano..muito bom
3out of 5
by A verified traveller from Perth WA

Underwhelming

Posted 11-Jan-2017
Pros: Room size and Cleanliness
Cons: More amenities ...MUCH better Comp breakfast with palatable coffee.
Location: Brilliant location.
Although the location was good...the facilities were pretty basic...a lot of the room amenities no longer supplied including a bar fridge which had been removed ! I booked because it was advertised on Booking.com as being so close to Times Sq with Views...NO VIEWS at all because the Millenium Hotel Group have now built the Broadway next door ...blocking any views that may have been available at one time ? Because I booked 8 months in advance ..I think I got good value as NY standards go ,but even the staff..although polite were not very 'Service' Oriented. I would try another hotel next time...Complimentary breakfast was awful ...So I opted to pay and eat out.
2out of 5
by A verified traveller

Male. Informazioni non corrette su drink e stuz.

Posted 09-Jan-2017
Male informazioni non corrette per quello che riguarda le Amenities come drink e stuzzichini. Frigobar non presente in camera e personale non Cortese .
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
Thank you for sharing your feedback with us. At this time we only offer complimentary fridges to our guests upon request. With the changes about to come our way we hope you are able to return back to us in the future.
4out of 5
Recommended
for Everyone
by A verified traveller

Tolle Lage, netter Service!

Posted 04-Jan-2017
Die Lage ist super, das Personal stets freundlich und zuvorkommend. Leider fanden wir im Bett das ein oder andere Haar das nicht von uns stammte. Beim Frühstück muss man rechtzeitig kommen, ab 9.30 Uhr geht man beinahe leer aus. Ansonsten Top!
5out of 5
Recommended
for Everyone
by A verified traveller from Ancaster, ON

A surprising jewel near to Time Square

Posted 01-Jan-2017
Pros: It was new, clean, and conveniently located.
Cons: The signage outside of the hotel is very unobtrusive. When we first arrived, we walked right by without knowing it.
We came upon this hotel on-line by accident. This gem, hidden away unobtrusively in the busy theatre district, was new, well-appointed, and clean. Staff were more than willing to help with arranging travel to the airport, dinner reservations, and anything else needed. Restaurants, theatres, and attractions are in easy walking distance. I would definitely recommend this hotel to anyone looking for an affordable but nevertheless top-end hotel in the downtown. I will be back!
Comment from Hotel Management
03-Jan-2017 by Guest Relations Manager, Hotel Management
We are delighted you enjoyed your stay and look forward to seeing you again soon!
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jan-2017
お部屋はとても綺麗でした。従業員の方の愛想は人によって良し悪しがあります。 毎日お水を置いてくれるサービスがありますが、置いてくれない日もありました。 とにかく立地が最高です。
Comment from Hotel Management
06-Jan-2017 by Guest Relations Manager, Hotel Management
We are terribly sorry to read through the recent challenges you have faced during your time here with us. This is not a true showcase of our standards we set forth for our guests to experience. We hope to have the opportunity in welcoming you back again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller from New York, New York

Perfect little hotel

Posted 30-Dec-2016
Staff very welcoming and allow you to enjoy your holiday. Knowledgeable about the area and always pleasant. Breakfast area small and sometimes runs out of seating but that's a minor inconvenience as there is ample food and drink for all if you get there in the specified times. Our room was a bit tired but spotless adequate enough with complimentary toiletries, tea and coffee and a view of the NYE countdown ball. A little gem so close to Times square and Bryant Park as well as bus and the metro
Comment from Hotel Management
03-Jan-2017 by Guest Relations Manager, Hotel Management
Thank you for your five star review! We hope to see you back again soon.
5out of 5
Recommended
for Everyone
by A verified traveller

Fabulous location

Posted 29-Dec-2016
2 minutes from Times Square -rooms spacious and beds really comfortable - reception staff were really friendly and helpful as were the breakfast. Staff - only miserable one was the lady who cleaned the room - although she cleaned it well - highly recommend this hotel
Comment from Hotel Management
29-Dec-2016 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay here with us!
4out of 5
Recommended
for Everyone
by A verified traveller from New York

Excellent location.

Posted 24-Dec-2016
Nice and close to everything but still quiet enough at night to not get disturbed. Didn't use the catering facilities or mezzanine level so unfair to comment on that. Staff helpful and friendly. Would stay there again.
Comment from Hotel Management
29-Dec-2016 by Guest Relations Manager, Hotel Management
We look forward to welcoming you back again in the near future!
4out of 5
Recommended
for Couples
by A verified traveller from Canada

Love the Happy Hour!!!

Posted 23-Dec-2016
Pros: Happy Hour
Cons: Ice machine, rather than calling for ice.
Location: Perfect...centrally located for each of our days out.
Love the Happy Hour!!! Location was perfect...staff was great!
Comment from Hotel Management
29-Dec-2016 by Guest Relations Manager, Hotel Management
We are delighted you enjoyed your stay and hope to see you back again soon!