Ratings based on 1,368 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect hotel for seeing the city

Posted 23-Apr-2017
Cons: Every hotel rooms should include a mirror close to an electrical outlet in the bathroom AND room, so 2 people can get ready at the same time.
This is the second time we have stayed at the Kitano. It is located close to public transportation and is a fairly quick and very cheap subway ride away from JFK. It is centrally located for seeing all parts of the city. The hotel staff are accommodating. We arrived on an overnight flight and got to the hotel at 8:00 am. Even though their book-in time is 3:00 pm they were willing to give us a room. Unfortunately, we decided to wait for another room as the view from the one offered was of an airshaft! Instead we checked our bags and explored the City until our room was ready. They ended up giving us a wonderful Park Avenue view room! We have also been fortunate to travel to NYC when the Kitano offers discount room rates. Comfortable and classy hotel for a great price. What could be better!
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

Always a pleasant experience

Posted 21-Apr-2017
I keep returning to this hotel. The staff is always courteous and efficient. The Japanese restaurant Hakubai is truly excellent. Rooms are comfortable. It has become my favorite NYC hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from G

Well appointed hotel in quieter part of mid town.

Posted 11-Apr-2017
This is a traditional hotel with well appointed rooms, it sits in a prime mid town location just outside the centre. The hotel appears to predominantly cater for Japanese and business guests, lacked an informal bar for a working guy like myself who would have enjoyed a few beers in the evening; that said there's a couple of local places nearby. Reception staff were friendly, door staff maybe have to remember all guests are fee paying and deserve equal treatment; don't judge a book by its cover. Room was immaculately maintained which deserved generous gratuity.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great hotel, with very polite and helpful staff.

Posted 05-Apr-2017
Just back from 4 days in New York. We booked the Kitano on the strength of good reviews and it was excellent. The staff were extremely polite and helpful. Our room was very clean, quiet and comfortable. The bathroom was nice with a good shower. The location of the hotel was good too. It wasn't too noisy or busy and only 4 blocks from the Empire State building and about 3 from Grand Central Terminal. This allowed us to plan our evening visit to the Empire State without having to contend with a long trip back at night. It was also only about a 15 minute walk to Times Square. The only location downside was in relation to JFK Airport if you wanted to get their by train (it could take 2 subway journeys and a train), so we went by taxi (about $70 each way including tip). As we had cases to carry this was possibly the most sensible option anyway, but needs budgeting for. If you stay here and fancy breakfast out, we'd recommend Scotty's Diner on Lexington. It was good value and also only a 5-10 minute walk. Overall we had a fantastic trip to New York and the Kitano made the accommodation stress free, reliable and enjoyable. Definitely recommended!
5 out of 5
Recommended
for Everyone
by A verified traveller

Location ideal for our needs

Posted 21-Mar-2017
Upon check-in front desk staff recognized me as a prior guest and arranged a high floor request. Doorman went out of his way to find a hard to get taxi.Room very comfortable at a reasonable rate.
5 out of 5
Recommended
for Everyone
by A verified traveller

pre-St. Patrick's Day visit

Posted 18-Mar-2017
Pros: location staff and included breakfast
Cons: no
Very welcoming staff both by phone and at frony desk. Lovely well appointed room. Nice toiletries. Excellent breakfast included in rate. Great location on Park Ave. for parade line up. All in all a wonderful up-scale experience!
5 out of 5
Recommended
for Everyone
by A verified traveller

fabulous

Posted 14-Mar-2017
Great room, great area, fabulous staff. Clean, comfy, great restaurant, jazz club.
5 out of 5
Recommended
for Couples
by A verified traveller from San Antonio, TX

Quiet little hotel

Posted 06-Mar-2017
Pros: We liked that the hotel was quiet, and not crowded.
Cons: Free wifi in the rooms would be nice.
Location: We attended a concert at Madison Square Garden, the Empire State Building, Top of the Rock, 911 Museum, Hop-On Hop-Off Bus Tour.
Quiet little hotel that is centrally located in Midtown. It's convenient to Times Square, Madison Square Garden, the Empire State Building, etc. The room was nice and clean. The hotel was peaceful and we never shared an elevator on a 4 day stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location on Park Ave.

Posted 05-Feb-2017
Close proximity to many areas of interest. Great staff-so friendly and accommodating. Rooms are nicely appointed and very clean. Heated toilet seats? C'mon!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

nice place

Posted 04-Feb-2017
breakfast is impressive with both continental as well as janpanese,employees r very nice