Ratings based on 944 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Happy Customer

Posted 31-Aug-2015
Pros: Central to main attractions and subways. Very clean and superb staff
We made an excellent choice with this hotel. It was very near Grand Central Terminal and near the main attractions in New York City. The hotel and rooms were spotless, the staff extremely helpful. We didn't eat at the hotel as we were out and about sight seeing but there were plenty of people who were. I really cannot fault The Kitano and would certainly stay here in the future when we return.
1 out of 5
by A verified traveller

Robo de la cartera en la habitación

Posted 30-Aug-2015
El hotel está muy bien, el personal muy bien...hasta que me robaron la cartera en la habitación el personal de limpieza...el personal de seguridad pasó bastante de nosotros, todos los dias preguntamos y hasta el tercero no nos hicieron mucho caso. Fuimos a la policía y denunciamos pero al dia siguiente nos volvíamos para España. Nos dejaron una carta en recepcion escrita a ordenador, nadie se tomo la molestia de llamarnos ni venir a darnosla...en ella decian que no habia entrado nadie a la habitación, pero estaba mal porque por ejemplo una entrada nuestra a la habitación no aparecia. Si no te pasa nada, genial.como te pase algo...búscate mejor tú la vida.. Hotel japonés como anuncian...nada de nada, hemos estado en Japón y no tiene nada que ver el servicio al cliente alli como con éste.
5 out of 5
Recommended
for Everyone
by A verified traveller from cagliari

Confortevole e silenzioso, vicino mezzi trasporto

Posted 28-Aug-2015
Pros: Hotel con camera silenziosissima, vicino ai mezzi di trasporto, personale gentilissimo, veramente confortevole e ci ritornerei nuovamente.
Cons: Solamente il costo della colazione, che però' ho visto che a New York e' così.
Location: L'hotel e' situato in una buonissima posizione, vicino, treni e metro. In dieci minuti a piedi si arriva a Time Square. Vicino c'è' la Grand Station.
non potevo scegliere meglio, hotel bellissimo e con il personale gentilissimo.....ho dimenticato un effetto personale quando sono partito e mi hanno chiamato dicendomi che me lo avrebbero rispedito. Ho riposato benissimo, camera eccezionale.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel in a convenient location

Posted 27-Aug-2015
Lovely, quiet room, great staff, convenient midtown location.
5 out of 5
Recommended
for Everyone
by A verified traveller from Novi, Michigan

Very clean, good services and wonderful location !

Posted 26-Aug-2015
Pros: Very nice Japanese hotel with very good services and very clean room !
Location: Very close to Bryant Park which I love. NYC library, Fabulous cake place, Lady M, Japanese book store and everything you need is so close !
It meets Japanese high standard level and we had a great stay !
2 out of 5
by A verified traveller from 日本

期待はずれ

Posted 23-Aug-2015
グランドセントラルに近いこと、部屋が清潔で静かだったことは良かった。ただスタッフの愛想の無さにはがっかり。日本人スタッフによるきめこまやかなサービスが評判と聞いていたが、どこが?という感じ。対応が速いわけでもなく、笑顔もないし、これでも4.5星のホテル?期待しすぎたのでしょうか。また泊まりたいとは思いません。
5 out of 5
Recommended
for Everyone
by A verified traveller

安心して泊まれるホテル

Posted 23-Aug-2015
日本語の通じるフロント ウォシュレット付きのトイレ ターミナル駅から歩いて5分程度の立地 値段はやや高めですが、日本人、特に外国に不慣れな方には最適なホテルです
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, great restaurant

Posted 22-Aug-2015
Perfect location, great facility, friendly and helpful staff. All future trips to New York we will stay here.
5 out of 5
Recommended
for Everyone
by A verified traveller

快適なホテル

Posted 21-Aug-2015
ニューヨークにいながら日本適なサービスを受けられる素敵なホテルです。静かに快適に過ごせるおすすめのホテルです。
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Hôtel calme dans une ville magnifique.

Posted 21-Aug-2015
Nous avons passé un séjour très agréable au kitano hôtel de New York. Celui ci est très bien situé. A 2 minutes de grand central, 7 minutes de Bryant park. Nous avons profité à fond de New York grâce notamment à l'emplacement idéal pour nous. La chambre était spacieuse avec petite entrée desservant une salle de bain tout confort, puis une chambre avec vue sur l'empire state building !! Le top. La literie était bonne. Le service agréable. La climatisation nécessaire. Enfin bref, un agréable moment. Seul bémol pour nous, tous les services sont hors de prix. Il faut dire que grâce à Expédia nous avons pu profiter d'un hôtel que nous n'aurions pu nous offrir autrement. Donc juste une chose: merci. Pour nous c'était parfait.