Ratings based on 1,213 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Kent

Nice part of town close to Grand Central Station

Posted 22-Sep-2016
Pros: Quality
Excellent base for our visit. Near Grand Central for trains to US Open tennis and central park and also south Manhattan. Easy walking to shopping. JP Morgan library around the corner.
5out of 5
by A verified traveller


Posted 21-Sep-2016
Pros: 客室は非常に清潔です。 ウォシュレットも付いています。 バスタブのシャワーも可動式です。
Cons: なし
Location: 駅から遠く不便
サービスは過剰なだけに価格は少し高めでした。 日系ホテルが外国で生き残れないのはうなずけます。 あと、タイムズスクエアや駅から遠いということが難点です。 しかし、日本語を話せるスタッフが多く、英語が苦手な方にはおすすめできます。
4out of 5
by A verified traveller from New York

Nice hotel

Posted 19-Sep-2016
Centrally located with friendly staff, however, decor could use update (rugs / chairs, sink handles). Lobby, jazz club and gift shop quite welcoming.
5out of 5
by A verified traveller from new york

Great hotel

Posted 19-Sep-2016
Located in park ave just up from grand central station, excellent location and couldn't ask for any more !!!! I would go for the Explorer pass as it will save you money !!!!
Comment from Hotel Management
19-Sep-2016 by reservations@kitano.com, Hotel Management
Dear Traveller, Thank you for the email, we are very happy that you enjoy your stay and we look forward to welcoming you again to the Kitano hotel very soon.
3out of 5
by A verified traveller from Scotland

Pricey Hotel - But Good Location

Posted 18-Sep-2016
Pros: Location; bed; bathroom.
Cons: Truthful ads; fridge; free wifi in rooms; more welcoming staff.
Location: Quiet location near to Grand Central Terminal.
Made the most of the hotel but never overcame the huge disappointment of having no access to the roof terraces. These were advertised as available but turned out to be for private functions only. Planned to celebrate my birthday with a cocktail there, too! Another major difficulty was having only about an 8" cube of fridge space in the rear of an ugly and grasping minibar. Summer in New York requires more.... especially in such a pricey hotel. There was a cover charge to get into the jazz lounge, too. Ads were actually misleading for this hotel. As I said, we made the most of the situation, but the disappointments prevent me from glossing this review with anything very positive. I would be able to recommend a stay, only because I could manage a friend's expectations.
4out of 5
by A verified traveller


Posted 16-Sep-2016
5out of 5
by A verified traveller from Japan


Posted 13-Sep-2016
Pros: 日本人スタッフ。日本のテレビ放送。
Cons: インターネットサービスが有料であること。
Location: グランドセントラルが近い。エンパイアステートビル、タイムズスクエアも徒歩圏内。
3out of 5
by A verified traveller from 日本


Posted 07-Sep-2016
Pros: 場所はグランドセントラルターミナルそばでよい。 部屋は清潔感あり豪華な感じ。
Cons: Wi-Fiは無料にするべき 夜も日本語スタッフが居たがよい。
Location: ロケーションはよい。
サービスは普通。日本語ができる点で高額でも手配したのに、日本語スタッフは夜居なくなる。 Wi-Fi有償なのはやめたがよい。旅行代理店も不思議がっていた。
4out of 5
by A verified traveller


Posted 02-Sep-2016
Pros: 日本人スタッフが常駐している点。
Cons: 今の時世上、Wi-Fiは無料にしてほしい。
グランドセントラル駅に近く、また、歩ける距離にマンハッタンの著名どころがあり、立地条件は大変良い。 また、日本人スタッフも常駐していて英語が苦手な人には安心できるホテルである。 ただ、アメニティーには乏しく、注意が必要(歯ブラシ、カミソリり等はなし) Wi-FiはホテルWi-Fi(有料)があるためスマホによるテザリングはほぼ、使用できない。
5out of 5
by A verified traveller from Tokyo


Posted 02-Sep-2016
フロントスタッフの対応も良く、レストランの予約なども日本語でお願いしても対応してくれる。 日本語の案内もあり安心出来る。 注文をつけるとすれば、深夜のフロントスタッフの立ち振る舞いでしょうか。