Great hotel, with very polite and helpful staff.
Just back from 4 days in New York. We booked the Kitano on the strength of good reviews and it was excellent. The staff were extremely polite and helpful. Our room was very clean, quiet and comfortable. The bathroom was nice with a good shower.
The location of the hotel was good too. It wasn't too noisy or busy and only 4 blocks from the Empire State building and about 3 from Grand Central Terminal. This allowed us to plan our evening visit to the Empire State without having to contend with a long trip back at night. It was also only about a 15 minute walk to Times Square.
The only location downside was in relation to JFK Airport if you wanted to get their by train (it could take 2 subway journeys and a train), so we went by taxi (about $70 each way including tip). As we had cases to carry this was possibly the most sensible option anyway, but needs budgeting for.
If you stay here and fancy breakfast out, we'd recommend Scotty's Diner on Lexington. It was good value and also only a 5-10 minute walk.
Overall we had a fantastic trip to New York and the Kitano made the accommodation stress free, reliable and enjoyable. Definitely recommended!