Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Center of everything.

Posted 23-Aug-2016
It was the second time we stayed here and the first time blew us away with the butler service and doormen and there attention to detail but this time we saw no butler and opened our own doors. I know it sounds petty but for the money spent one would expect to have the same service consistently. Maybe we just caught them at a bad time (Saturday). concierge service was also out for the day and we were told he would look into our request and call us when he returned but never received a call. Still we love the hotel and will will most likely return in the future.
5out of 5
by A verified traveller

Very convenient location to theatre district.

Posted 23-Aug-2016
Difficult check-in with late notification room was ready. However, attentive staff and bottle of wine delivered to room made it easy to forgive.
5out of 5
by A verified traveller

Posted 09-Aug-2016
It was great and wonderful stay lovely staff and hotel and the location is in the time square walking airea
5out of 5
by A verified traveller from london uk

Superb hotel close to TimeSquare

Posted 04-Aug-2016
Fantastic location, service second to none. I will go back when i visit NYC again!
5out of 5
by A verified traveller from Ontario

Luxury with personalized service.......

Posted 27-Jul-2016
we have stayed at many high end hotels in NYC. While they are all opulent and luxurious, the Chatwal combines luxury with personalized service. They are quick to attend to your every need! the Hotel is second to none and the staff make you feel special in a very personal way. No arrogance or attitude as you may receive in many of the high end hotels. From the front desk, to the concierge, doormen and cleaning staff, you quickly feel part of the Chatwal family. This is certainly our go to hotel from this point forward.
5out of 5
by A verified traveller

Posted 11-Apr-2016
Business Trip - Coupled with private time, very rewarding.
5out of 5
by A verified traveller from Copenhagen

meget centralt , velplaceret hotel ,

Posted 02-Apr-2016
Pros: lille hyggelig og personlig , god hurtig gratis wifi
Cons: kaffe/te maskine på værelset
Location: gå afstand til central park og times square
lækker fin lille hotel med meget personlig kontakt , personale meget venlige og imødekommende , vi have en grand deluxe room på 4. sal , pga støj fra gaden fik vi den skiftet til 10. sal , stort lækkert lyst flot indrettet værelse med stor flot smuk badeværelse med jacuzzi og rain shower som vi nød hverdag , værelset blev gjorde rent 2 gange dagligt som var skønt med komplimentary vand , vi savnede en kaffe/te maskine på værelset men der var gratis kaffe og te om morgenen i lobbyen ,
5out of 5
by Svein

This traveller left a rating score only Posted 28-Mar-2016 on Hotels
5out of 5
by A verified traveller from Houston, TX

Clean hotel and attentive staff

Posted 18-Mar-2016
Beds slept well, rooms were extremely clean. Staff was always looking for ways to serve you. Hotel restaurant is fantastic
5out of 5
by Drew from Union

Great hotel to stay and dine.

Posted 15-Mar-2016 on Hotels
Excellent