Ratings based on 227 Verified Reviews

4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the middle of Times Square

Posted 17-Jan-2017 on Orbitz
Great service. Great location. I really enjoyed the ambiance of the hotel. One of the more surprising elements of the hotel was how quiet it was given its location.
5 out of 5
by Alicia

This traveller left a rating score only Posted 11-Jan-2017 on Hotels
5 out of 5
by A verified traveller

Posted 11-Dec-2016 on Hotels
The warm greeting by the staff, the amazing suite and amenities amped up the quality of our celebrations to the umpteenth power...This has become a "must do" again.
5 out of 5
by A verified traveller

Posted 27-Nov-2016 on Hotels
The hotel is right off of Times Square. Rooms are very quiet
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Nov-2016 on Hotels
5 out of 5
by A verified traveller

Casual luxury in the theatre district

Posted 30-Oct-2016 on Hotels
Conveniently located in the theatre district, this historic yet modern hotel was a pleasure to experience.
5 out of 5
by A verified traveller

great location. everything in walking distance.

Posted 25-Oct-2016 on Hotels
The location was great, the service,outstanding and the room (especially the bathroom) was outstanding.
5 out of 5
by A verified traveller from Melbourne

Exciting New York.

Posted 04-Sep-2016 on Hotels
We thoroughly enjoyed our stay . Great to have a small pool for a quick dip and spa. The gym was a great asset too. The hotel staff were exceptional. The bar was in a great space and we enjoyed sitting in the bar to discuss the day.. We were delighted to be invited for an evening cocktail with Tammy the Guest relations manager and the the General Manager his name escapes me at the moment. Thankyou Chatwal for a fantastic stay in New York
5 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

W 44th Street heaven

Posted 03-Sep-2016
Great location for Times Square and all the transport links uptown and downtown. We had a junior suite which was a very comfortable room with plenty of space for a rollaway bed for our child. We were easy undemanding guests but our few requests were dealt with very quickly and efficiently.
4 out of 5
Recommended
for Everyone
by A verified traveller

Center of everything.

Posted 23-Aug-2016
It was the second time we stayed here and the first time blew us away with the butler service and doormen and there attention to detail but this time we saw no butler and opened our own doors. I know it sounds petty but for the money spent one would expect to have the same service consistently. Maybe we just caught them at a bad time (Saturday). concierge service was also out for the day and we were told he would look into our request and call us when he returned but never received a call. Still we love the hotel and will will most likely return in the future.