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Reviews of SpringHill Suites by Marriott New York LaGuardia Airport

2.5 out of 5
SpringHill Suites by Marriott New York LaGuardia Airport
112-15 Northern Boulevard, East Elmhurst, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 322 out of 571 reviews" "
Rating 8 - Good. 149 out of 571 reviews" "
Rating 6 - Okay. 52 out of 571 reviews" "
Rating 4 - Poor. 22 out of 571 reviews" "
Rating 2 - Terrible. 26 out of 571 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, Miami Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable and bathroom spacious.
Stayed 1 night in Jul 2023

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia never relayed to us that we were "re-routed" to another Marriott in the area. So after paying a large Uber cost to get to the hotel we booked, we walked in to find it was converted 6 months ago into an immigration shelter. We had to take another Uber to a different Marriott on the other side of the airport.
Response from 11368 on 10 Jan 2023
Our apologies.An email was sent to all relocated reservations.

8/10 Good

dianne

Stayed 1 night in Nov 2022

8/10 Good

Tom

Stayed 1 night in Oct 2022

4/10 Poor

Novella C

The property listed above is officially closed.
Stayed 1 night in Oct 2022

2/10 Terrible

Joshua, Joplin

Stayed 2 nights in Oct 2022

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Springfield canceled my reservation and transferred my reservation to FairField Inn and the rate was higher than what was quoted.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jerry

Completely recommend this place
The room was awesome, staff friendly and helpful
Stayed 1 night in Sep 2022

8/10 Good

Bill

Stayed 4 nights in Sep 2022

8/10 Good

ASHOK, Chico

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit overpriced for a motel style room.
Stayed 1 night in Sep 2022

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close & convenient
We were only there overnight so we could be close to the airport
Stayed 1 night in Sep 2022

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
I know we were lucky to find room at the Springhill during the US Open but I was disappointed to see the state of our room given the price we paid. Although the beds were comfortable and there was plenty of space (we were put in an ADA room), I just couldn’t get passed the stains all over the carpet! They made the room tue room look so dirty - even though it wasn’t. Otherwise our stay was enjoyable - breakfast was good, the staff was helpful, and tue location couldn’t have been better.
Stayed 4 nights in Aug 2022

2/10 Terrible

Chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dingy and in need of updates
Stayed 1 night in Aug 2022
Response from 11368 on 3 Sept 2022
Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Excellent

ASHOK, Chico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean m convenient and close to LGA
Stayed 1 night in Aug 2022
Response from 11368 on 3 Sept 2022
Thank you for your feedback.

10/10 Excellent

Vinnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from 11368 on 3 Sept 2022
Thank you!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Not a comfortable place
Basic. The room was at best, basic. No comfort. Not terribly bad, but for the price point I expected better. The mattress was uncomfortable. The linens were suspect (fortunately I know to plan for that). Not what I expect from a Marriott property. Oh yeah, the pull out sofa was a joke. We were not comfortable, and spent very little time in the room. We have had better in other New York hotels and expected that this would hold the Marriott standard. Not at all. The people were nice. The hotel was not.
Stayed 2 nights in Aug 2022
Response from 11368 on 23 Aug 2022
Thank you for your feedback. It will be shared with the management team.

2/10 Terrible

Gwinderlynn

Disliked: Cleanliness, staff & service
I went to this hotel in 08/19/2022 to 08/20/2022 with my fiancé. I normally never write a review. But this needed to be shared to others thinking about going there. My fiancé and I plan a mini little get away from the city. When we checked in and got into the room the bed had someone hair all in it, it had an awful smell in the room, and It was a weird sound all night coming from the bathroom also. What really put the icing on the cake was Aug 20th morning. My fiancé had to leave the hotel early to be at work by 8am. When we checked in we was told twice check out time was at 12pm. When my fiancé and I split ways that morning. I came back up to the room with my breakfast. Housekeeping at 7:30am just walk in without knocking or anything. At 8am housekeeping knocked and told me I must leave right now with an attitude. Leaving the room so lost and confused about why. I talked to the manager downstairs about it. The manager didn’t do anything at all about what I shared. So, I highly do not recommended this hotel to anyone. If I could give it lower then what I can give it I would
Stayed 1 night in Aug 2022
Response from 11368 on 23 Aug 2022
Our apologies. It will be shared with the management team.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super good
Super good, nice staff , everything was clean.feel safe.
Stayed 1 night in Aug 2022
Response from 11368 on 23 Aug 2022
Thank you for your feedback.

2/10 Terrible

Syed

Stayed 3 nights in Aug 2022

10/10 Excellent

penelope

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to citi field. Good breakfast and the staff from valet to checkin were outstanding and helpful
Stayed 1 night in Aug 2022
Response from 11368 on 16 Aug 2022
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the Springhill Suites La Guardia. It is always encouraging to hear positive feedback. Your feedback has been shared with the leadership team. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Charles

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, friendly staff, convenient location
Stayed 1 night in Aug 2022
Response from 11368 on 16 Aug 2022
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the Springhill Suites La Guardia. It is always encouraging to hear positive feedback. Your feedback has been shared with the leadership team. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

George

Stayed 1 night in Aug 2022
Response from 11368 on 16 Aug 2022
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the Springhill Suites La Guardia. It is always encouraging to hear positive feedback. Your feedback has been shared with the leadership team. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Adina

Liked: Staff & service, amenities
Room didn’t feel overly clean. Beds were comfortable though. Except the pull out sofa which was gross and the mattress was terrible. Breakfast was great! Staff was awesome!
Stayed 2 nights in Aug 2022
Response from 11368 on 13 Aug 2022
Than you for your feedback, it will be shared with the leadership team.

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from 11368 on 13 Aug 2022
Thank you!

6/10 Okay

Laura

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was very conveniently located near LaGuardia airport and had a reliable shuttle service. The shuttle staff and front desk staff were wonderful. The only issue was the rooms have not been refreshed in many years had a strong smell of stale cigarette smoke (room 1) and a very strong smell of Chlorox (room 2).
Stayed 1 night in Aug 2022
Response from 11368 on 13 Aug 2022
Thank you for your feedback.

6/10 Okay

arthur, Hastings

Liked: Cleanliness, staff & service
This hotel is a decent option for a last minute close-to-airport hotel if amenities is not a hangup. Everything was okay, nothing was special, but the price was fine and we had to do something after a flight cancellation
Stayed 1 night in Jul 2022
Response from 11368 on 13 Aug 2022
Thank you for your feedback.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient for our needs. One elevator was very slow. Good breakfast options.
Stayed 1 night in Aug 2022
Response from 11368 on 13 Aug 2022
Thank you for your feedback.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A short walk from Citi field. And thats what we wanted. No problems at all. All the parking is valet and the guys were great.
Stayed 1 night in Aug 2022
Response from 11368 on 8 Aug 2022
Thank you, we appreciate your feedback.

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Breakfast stops at 9:30am. That is ridiculous!
Stayed 1 night in Aug 2022
Response from 11368 on 8 Aug 2022
Thank you we appreciate your feedbcak.

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful new facility. Walking distance to Citifield. Neighboring areas not the nicest part of town
Stayed 2 nights in Jul 2022
Response from 11368 on 3 Aug 2022
Thank you for taking the time to share your Feedback. I I will share your message with the leadership team. I appreciate you choosing to stay with us.

10/10 Excellent

Mark

Stayed 1 night in Jul 2022

6/10 Okay

Kim

Travelled with family
Liked: Staff & service
The place was fine, just not worth the money. It was way over priced. The staff was friendly.
Stayed 1 night in Jul 2022
Response from 11368 on 8 Aug 2022
Thank you we appreciate your feedback.

10/10 Excellent

Jineshka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very informative staff & super clean & nice rooms highly recommend
Stayed 1 night in Jul 2022
Response from 11368 on 3 Aug 2022
Thank you for sharing your feedback. It will be shared with the leadership team.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, beds comfortable
Very convenient to airport. Used airport shuttle to drop off family member then returned to hotel to continue sleeping and then check out. Beds comfortable, shuttle o time and all staff very helpful and friendly. Place was clean. Definitely Would stay again.
Stayed 1 night in Jul 2022
Response from 11368 on 3 Aug 2022
Thank your for sharing your feedback. I will be shared with the leadership team. We appreciate you choosing to stay with us.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from 11368 on 3 Aug 2022
Thank you!

8/10 Good

Einstein

Stayed 1 night in Jun 2022

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely on point, friendly, communicative, and helpful.
Stayed 1 night in Jul 2022
Response from 11368 on 8 Jul 2022
Thank you for choosing to stay with us. Your feedback will be shared with the leadership team.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and friendly. Room was comfortable and breakfast was awesome
Stayed 1 night in Jul 2022
Response from 11368 on 8 Jul 2022
Thank you for choosing the Springhill Suites La Guardia. Your feedback will be shared with the leadership team.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2022
Response from 11368 on 8 Jul 2022
Thank you for choosing the Springhill Suites LGA. Your feedback will be shared with the leadership team.

4/10 Poor

Kirt

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Waited 35 minutes for an airport shuttle when the hotel Is less than 5 miles from airport. I was told the step outside and the shuttle would Be there in 10 Minutes. I wait 35 Minutes and the shuttle drivers says no one mentioned To him that there was an airport pickup. Also, the rooms had light bulbs out, the bathroom floor needed moping and the overall experience was subpar. Definitely will not stay here again.
Stayed 1 night in Jul 2022
Response from 11368 on 8 Jul 2022
Our apologies for the long wait. Your feedback will be shared with the leadership team.

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The suite was incredible
Stayed 1 night in Jul 2022
Response from 11368 on 8 Jul 2022
Thank you or choosing the Springhill Suites LGA. I will share your feedback with the leadership team.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closely located to Citi Field and World's Fair Marina Was able to walk to both. Suprisingly quiet in the hotels room. Made for a good nights sleep.
Stayed 2 nights in Jul 2022
Response from 11368 on 8 Jul 2022
Thank you for choosing the Springhill Suites LGA. Your feedback will be shared with the leadership team.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Clean - good amenities
Stayed 1 night in Jul 2022
Response from 11368 on 8 Jul 2022
Thank you for choosing the Springhill Suites LGA. Your feedback will be shared with the leadership team.

6/10 Okay

Shira

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from 11368 on 8 Jul 2022
Thank you for choosing the Springhill Suites LGA. Your feedback will be shared with the leadership team

8/10 Good

Mark

Travelled with family
Liked: Staff & service, amenities
As far as our room, the bed itself was clean but the furniture looked dirty, as well as the carpeted floor. I would stay there again if the furniture and carpets were replaced. Our room however was very spacious being a suite. The valet parking was great, as well as the breakfast. All of Rosa's customers were happy, including us.
Stayed 1 night in Jun 2022
Response from 11368 on 1 Jul 2022
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team.

4/10 Poor

George

Travelled with partner
Disliked: Cleanliness, amenities
The floor of the room we got was covered in stains and the room generally smelled like body odor. Very poor experience overall, it's proximity to LGA is the only positive thing about this hotel
Stayed 1 night in Jun 2022
Response from 11368 on 1 Jul 2022
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team.

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from 11368 on 1 Jul 2022
Thank you for taking the time to let us know about your experience while staying with us.

2/10 Terrible

Moshe

They have my room away.
Stayed 1 night in Jun 2022
Response from 11368 on 1 Jul 2022
Thank you for taking the time to let us know about your experience while staying with us. I sincerely apologize.